Mann reviews

★★★★★ 5/5

Google

Our experience with Mann Estate Agents has been exceptional from start to finish, thanks to the incredible team we worked with Josh, Chris, Richard, and Rhiannon. Each of them brought knowledge, professionalism, and genuine care to every step of the journey. Rhiannon was fantastic at showing us properties and finding options that genuinely matched our needs. She listened carefully to what we were looking for, took everything into consideration, and never once pressured us into anything. Her approach made the viewing process enjoyable and stress free. Richard, our mortgage adviser via Countrywide, made what could have been the most overwhelming part of buying a home feel simple and manageable. He explained everything clearly, in terms we could understand, and removed so much of the stress from the financial side of things. No question was too much, Richard helped us and always went above and beyond to help. Josh consistently went above and beyond. He didn’t just support us he exceeded every expectation. He took so much of the pressure out of buying and moving house, and dealing with a difficult chain like a super hero, always staying ahead of potential issues, and making sure we felt informed and supported throughout. He would chase solicitors for us and getting a completion date fixed into the diary as this was the hardest part as no one would agree a date, but with Josh’s help we got it over the line. Chris was equally impressive. His knowledge and understanding during the solicitor stage and the House valuation process were invaluable. He explained everything clearly including different selling methods, applied no pressure to move forward before we were ready, and demonstrated a level of expertise that gave us real confidence, this is why after having two valuations on the house by different estate agents we decided to go with Mann and C, we are so glade we did. Overall, the team showed genuine understanding, patience, and consideration at every stage. They made the entire process smoother, clearer, and far less stressful than we ever expected, even though it was at times hard to see the end of the process we are glad to be completing and moving into our forever home . We’re incredibly grateful for their hard work and would highly recommend Mann Estate Agents to anyone looking to buy or move home. Thank you all so much! A&K

Aaron · 13 February 2026

★★★★★ 5/5

Google

Fantastic service from start to finish! The team at Mann Sales and Letting Agents were professional, friendly, and always responsive. They made the buying/selling process smooth and stress-free. Highly recommended! I can also draft 4, 5 alternative versions so you have choices to post. Do you want me to do that?

Adib · 6 April 2026

★★★★★ 5/5

Google

Would highly recommend Mann Totton! Laura was brilliant, she was very efficient and kept me updated every step of the process. She completed everything within the timescales I wanted. If you are thinking of letting your property within this area I would suggest using Mann Totton.

Abigail · 23 March 2026

★★★★★ 5/5

Google

Fantastic service all round! Recently found a property to rent via the Lettings team. Emily was extremely helpful and always came back to me very quickly to answer any questions I had. Would highly recommend the office, Emily and Laura were great!

Akshay · 30 March 2026

★★★★★ 5/5

Google

From start to finish of our Sale the team at Mann & Co were brilliant especially Chris who helped us no end with our sale and the purchase of our new property, would thoroughly recommend him and his team to anyone wanting to sell or buy Thank you Chris

Melanie · 13 December 2025

★★★★★ 5/5

Google

Rhiannon, Josh and Chris were all fantastic from start to finish. This was my first house purchase and any questions I had they were happy to answer. They also kept me informed every step of the way through.

Mike · 13 January 2026

★★★★★ 5/5

Google

Having had a bad experience previously while buying and selling, Josh went above and beyond to make sure he handled my purchase personally to the level I needed. I absolutely cannot fault his service - spot on.

Leah · 13 January 2026

★★★★★ 5/5

Google

Laura was our letting agent throughout our whole move, she made the whole process super easy and quick and we’re so happy with our new home :) thank u!

Eelyse · 13 March 2026

★★★★★ 5/5

Google

As a Tenant I've rented a few houses in my time and I have to say it's been an absolute pleasure dealing with Mann Estate Agents. I was blown away by how quick & efficient the whole process was from the moment of finding the right house in the right location on the Web to actually being accepted by the landlord, to completing the checking & accepting process, to moving in. The staff were on hand to answer all my questions and so very helpful. The big Estate agent companies can learn so very much in how to do it properly from Mann Estate Agents and the Totton branch in Southampton are so friendly, cheerful & helpful. I totally recommend the Totton staff and Mann Estate Agents in general.

Chris · 13 February 2026

★★★★★ 1/5

Google

Recently we bought an house with this agency. A terrible experience. They hid from us that the previous owners had a dog. The agent told us that they had a cat. There was a plug-in air freshener. So, during visits, we didn't smell it. We moved in few weeks ago. Slowly the smell has come out. The carpets smell terribly and we need to change them (we tried everything but the smell doesn't go away). I informed the agent that I wanted to send a trusted gas/electric engineer to inspect the systems and the agent insinuated that he could tamper with them... Furthermore, zero empathy. I wrote to the agent about our intention of exchanging at a later date (my fiancé had a delicate surgery) and the agent accused me to do this "for the sake of it". Like we were playing games...Zero professionalism. Buying house is a stressful experience but with them it's a nightmare. Stay away from this agency. Zero honesty, zero empathy, zero support. The worst of the worst.

David · 29 July 2024

★★★★★ 5/5

Google

Can’t recommend enough! After dealing with some bad estate agents in our time it was a breath of fresh air to have an estate agents in Mann who are quick & efficient, make the whole process as stress free and smooth as possible! We had Emily and Laura assisting us with the paperwork/ moving process, both lovely & friendly to deal with, speedy in response and can’t do enough for you! Clearly good assets to the company! Highly recommend!

Luke · 13 February 2026

★★★★★ 5/5

Google

Dealt with Laura and was easy and smooth, kept us updated and always responded to emails promptly and called with information and updates.

Louis · 13 March 2026

★★★★★ 5/5

Google

I just want to say thankyou so much to Mann. Especially Rose from totton. She made me comfortable while I was looking for a house I was desperate despite being new in the country. She was always there to help me when I didn't understand some things. Communication was good. She was always following up to make sure I don't stress while they were doing referencing. She was always there. She is one in a million. I just want to thank all their team they are amazing. I don't want to lie I am satisfied with the services that I got. Thankyou so much Rose for always showing love and care and for your patience. I am truelly grateful. Continue with the good work , keep it up.

Cherelle · 1 December 2023

★★★★★ 5/5

Google

EXCELLENT !! ++ The Manager, Chris is very enthusiastic and does everything he can to get things done. …

P · 13 February 2026

★★★★★ 5/5

Google

Many thanks to Rose for helping me to rent my first property! She put me at ease from the very beginning and was so kind and friendly throughout the whole process. She went above and beyond for me and was always there at the end of the phone or email whenever I had any questions and she always got back to me very quickly. I can't thank her enough for helping me through this. She's definately a credit to your company!

Anna · 31 May 2023

★★★★★ 5/5

Google

Following a terrible experience with a poor Agent and dreadful Tenant we met Ian Trickett for a “full and frank” discussion. Ian was like a breath of fresh air , calm, knowledgable and professional. He assured us of his full support and was true to his word, finding us excellent tenants and helping us deal with the many and various issues that occur as a Landlord. Thank you Ian it’s been a pleasure doing business with you.

Ross · 31 January 2023

★★★★★ 5/5

Google

Rented a property through this agency and the speed they got through the process was great, no hiccups and was fairly simple. From viewing the property to collecting keys I was given friendly and professional support. Thank you Emily and Rose for the pleasant experience.

Benjamin · 25 September 2024

★★★★★ 1/5

Google

Very disappointed with the service. Don’t let them trick you as they have done this to me. Don’t believe what they say to you, when you are applying to rent a property. That is my advice. There are better agencies out there.

Kasia · 7 November 2024

★★★★★ 5/5

Google

I have bought and sold many properties in my life and I can say without doubt that the service I received from Jack and the rest of the team at Mann & Co. Totton was the best I have ever known . Jack took the trouble to fully understand our circumstances and to keep me up to date on a regular basis . From accepting the offer to completion took just a month which illustrates what can be achieved when everyone is pulling in the same direction . I have absolutely no hesitation in recommending Mann & Co. Totton . Finally I would add that although sharing the same surname I am not related to Jack .PositiveResponsiveness, Quality, Professionalism, Value

Raymond · 27 August 2021

★★★★★ 5/5

Google

Chris, Josh and the team provided and excellent service, helping us to sell our house for a great price with minimal hassle. We were regularly kept up to date with progress and would highly recommend

Rachel · 18 December 2024

★★★★★ 5/5

Google

Rose Cottrell is fantastic. She is so lovely and so ready to help. She responds rapidly to any query and put my mind at total ease with regular updates. She went out of her way to get me something sorted so I could apply for schools for my children. Couldn't recommend her more highly.

Abi · 21 October 2023

★★★★★ 5/5

Google

A big Thank You to Rose and Emily for helping me find a new tenant for a property in Marchwood. Both ladies are very professional, responsive, brilliant at keeping customers updated and easily available to advise or answer questions. Highly recommend ✨

Karolina · 7 June 2024

★★★★★ 5/5

Google

We can't thank Gina, Chris, Sam, Jack and the team at Mann Estate Agents enough... They really went above and beyond to assist us throughout our sale and purchase. We have been in constant contact with the team throughout the last 8 months and I can honestly say we felt supported throughout the entire process. This without a doubt is customer service at its best, there has always been someone to talk too and someone to help me when help was needed. What a great team and I will actually miss them all now we have completed! Thank you Mann Estate Agents #Teamtotton!

Gemma · 29 October 2019

★★★★★ 4/5

Google

I have used Mann Countrywide to find tenants over a number of years. They have usually found some good tenants and work hard to get things sorted in order to reduce the void period between tenants. Unfortunately they are hampered in my view by some of the top-down requirements of Countrywide which they belong to e.g. changing the energy supplier to Spark but these can mostly be overcome by the helpful staff in the Totton office if you have specific views on such issues.

Roger · 22 September 2019