Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePopped in one afternoon to have a quick nose , Chris approached and was fantastic. Sold us a great house with so much potential and a fantastic first family home.
After choosing a house we dealt with Samantha the mortgage advisor and once again Sam went above and beyond with Not just doing her job and getting the best deal but we had so much trouble with solicitors and Sam went above and beyond to get it sorted
10/10
Robert · 31 July 2019
Agent replied
Thank you Robert for your wonderful 5* review of Chris and our team at Mann Totton. I do hope you are now fully settled in your new home and It is great to read that our team helped you achieve your purchase.
Kind regards, Scott
★★★★★ 5/5
GoogleEmily Draper made such a difference to my moving experience and I can't thank her enough. My house move, with a young child, was the result of a relationship breakdown and the kindness and profressionalism she showed me at such a difficult time was so very appreciated. Thank you Emily x
Pippa · 23 October 2023
Agent replied · 28 October 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a great experience buying a house several years ago where Gina worked hard at making sure the conveyancers were moving everything along. We decided to use them for selling recently and Jack and Chris were fantastic at dealing with some tricky problems. The team are really proactive, professional and friendly - I would always recommend them to anyone selling in the area!PositiveProfessionalism
Isy · 27 August 2022
Agent replied · 30 July 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just completed our house buying from Mann Totton. I absolutely couldn’t fault the team whatsoever. Jack Proudley was fantastic, giving us updated multiple times a week to keep us in the loop on a complicated transaction, Chris Parnell took over Jack’s updates while he was away and I am sure my house buying process would have been 10 times more stressful if they were not there to help me. Thank you so much
Ellen · 27 August 2020
Agent replied · 26 August 2024
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 5/5
GoogleI dont really do reviews but I felt I had to on this occasion, I've just rented a flat through Mann & Co & I was looked after by Rose, I'd just like to say how polite & professional she was through the whole process, she is a credit to your company 👏, thanks Rose …
Leon · 2 March 2023
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just completed our house buying from Mann Totton. I absolutely couldn’t fault the team whatsoever. Jack Proudley was fantastic, giving us updated multiple times a week to keep us in the loop on a complicated transaction, Chris Parnell took over Jack’s updates while he was away and I am sure my house buying process would have been 10 times more stressful if they were not there to help me. Thank you so much
Ellen · 1 October 2019
Agent replied
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 5/5
GoogleI can highly recommend the Lettings team at Mann in Totton, they provide an excellent service and are a pleasure to deal with. They were tasked with finding a tenant for our property and from the very first phone call with Rose I was impressed with the professionalism and friendliness of the office. Emily dealt with the search and did a brilliant job from start to finish. She gave us frequent updates, answered our many questions and she conducted the whole process smoothly and efficiently. We will definitely use them again.
Fiona · 5 August 2024
Agent replied · 26 August 2024
Thank you for your 5* review and recommendation Fiona. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThey were the company dealing from the landlord side. In general, the agent was very polite and helpful with some specific request I had. However, everything was done in a rush and nobody explained me any basic thing I needed to know about the fuctioning of the house. They also didn´t inspect the house that was properly cleaned before I amoved in and professional cleaning was stated in the contract so it looked that they don´t want to invest much time in making sure the landlords also comply with the agreements made.
Veronica · 22 February 2024
Agent replied · 21 June 2024
Thank you for your thoughtful review and feedback, which I will make sure is passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChris and the team were friendly and extremely professional from the first phone call. At every stage, they genuinely cared about our purchase and helped it to proceed without a hitch. We have extensive experience of estate agents and this team is the best we’ve ever used.PositiveResponsiveness, Quality, Professionalism, Value
Heather · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave us your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBought and sold now with Mann Totton. Josh and Sandra handled everything. Really helpful when I was a first time buyer and knew nothing!
Tom · 13 January 2026
Agent replied · 13 April 2026
We are thrilled to have provided such a positive experience for you, thank you for choosing Mann Totton for your real estate needs! Our team strives to make every step of the buying and selling process as seamless as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you so much to all the team at Mann Totton! We have genuinely been so impressed, each team member has always gone above and beyond to answer our queries, chase things up and get everything sorted asap - always in the friendliest, most …
Adele · 13 April 2026
★★★★★ 5/5
GoogleI am currently renting a flat through this Agency and it was my first time finding a płace through an Agency. The process was very stressful because of the various documents and references that had to be collected, however big thanks goes out to Emily Draper who was guiding mine and my partner’s process all the way through, she was very patient with us and our endless questions, gave us pointers whenever we would hit a “speed bump” of sorts and most importantly remained in contact throughout the entire process.
If you are looking for some property through this agency, you’d be extra lucky if Emily ends up being the one you’d be working with through the process.
Olga · 1 December 2023
Agent replied · 31 December 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Chris, Mak & the rest of the team who have delivered a beautiful home that we are very happy with. Great service to meet us at short notice and then were always easy to reach and communicate with throughout. Highly recommended.
Rob · 2 December 2022
Agent replied · 30 July 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the viewings we had with Mann were professional and shared lots of information to help us make our decision.
Then when we found the perfect home they helped make the process as stress free and went above what our other estate agent was doing. They also provided a lovely box of treats to celebrate our moving day.
Faye · 18 December 2024
Agent replied · 9 December 2024
Many thanks for the great 5* review and your kind words Faye. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack and the team at Mann & Co in Totton were really helpful from start to finish. It's never an easy process buying a house but Jack kept me up to speed all the way through the process and we were able to go through the buying process in a very short space of time. I can highly recommend them.
Kathryn · 31 July 2019
Agent replied
Thank you for your great 5* review and kind words. Kind regards, Scott
★★★★★ 1/5
GoogleVery disappointed with the service. Don’t let them trick you as they have done this to me.
Don’t believe what they say to you, when
you are applying to rent a property. That is my advice. There are better agencies out there.
Katherine · 18 November 2024
★★★★★ 5/5
GoogleRose Cottrell is one of the most efficient estate agents I have met. She has been very helpful and friendly throughout the whole process, making moving a lot easier.
Caitlin · 1 December 2023
Agent replied · 31 December 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMak is terrible. Lied to us from day one and said chain was complete when it wasn’t. Just posted our keys through the door a day late and ran away so that we couldn’t confront him
Becky · 2 March 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEveryone was amazing when we brought our first home. Thanks to you all ❤️
Cat · 13 January 2026
Agent replied · 13 April 2026
We are delighted to hear about your positive experience with us! Our team takes great pride in ensuring our customers' satisfaction. Thank you for choosing us for your first home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery professional and friendly throughout and kept me informed every step of the way.
Terry · 13 January 2026
Agent replied · 13 April 2026
We are thrilled to hear that you had such a positive experience with our team! Keeping our customers informed every step of the way is our top priority. Thank you for choosing our business! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJoshua was a delight from start to finish in our house hunting and purchase. Lovely, funny, and most importantly honest, estate agent! Couldn’t recommend him highly enough
Philippa · 13 August 2023
Agent replied · 27 August 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended. Chris is the best and yet nicest salesman you will ever meet, VERY good at his job. Jack also kept up the communication over a rather frought period which I think is important. They were easily accessible and helpful throughout.PositiveResponsiveness, Quality, Professionalism
Loz · 27 August 2021
Agent replied
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleAnother easy experience with Chris and the team in Totton. Thank you 👍 …
Andy · 23 March 2024
Agent replied · 21 June 2024
Thanks for the wonderful 5* review Andy Wilkins! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and friendly which is very refreshing in world of estate agents ! Thank you Laura Heath ! Great service !
Michal · 22 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
