Mann reviews in Canterbury, Dartford, Portsmouth and 23 more

★★★★★ 5/5

Google

I would like to say a massive thank you to Kattie, for her incredible assistance in finding me a home. She made sure everything was done smoothly with nothing to worry about. Kattie, you're an absolute gem! Thank you ever so much!!

Docky · 23 June 2026 · Mann Gravesend

★★★★★ 5/5

Google

I recently used Mann agency in Gravesend to let my property. Ilya (Branch Manager) and Katie (Senior Lettings negotiator) were really helpful and found me a tenant within a week. They have been very professional and transparent about the steps. Highly recommended.

A · 23 June 2026 · Mann Gravesend

★★★★★ 5/5

Google

Katie was so amazing in getting me moved in. She provided all the neccessary infomation and explained everything to me.

Mekele · 23 June 2026 · Mann Gravesend

★★★★★ 5/5

Google

Throughout the process of getting our mortgage and funding our new home our mortgage advisor Jake Owen has been everything that we could ever ask for! He’s been absolutely fantastic and so incredibly helpful along the way. He’s taken all the stress away helping us every step of the way from start to finish and we couldn’t be more thankful!

Callum · 23 June 2026 · Mann Gillingham (88 High Street)

★★★★★ 5/5

Google

I cannot recommend Jake Owen highly enough! From start to finish, he made the entire remortgage process smooth, stress-free, and easy to understand. His knowledge, professionalism, and attention to detail were outstanding, and he was always available to answer any questions I had along the way. Jake went above and beyond to find the best mortgage option for my circumstances and kept me informed throughout every stage of the process. What could have been a very stressful experience felt straightforward thanks to his guidance and support. If you’re looking for a mortgage broker who genuinely cares about his clients and delivers excellent service, Jake is the person to speak to. Thank you for all your help, I couldn’t have asked for a better experience!

Filipe · 23 June 2026 · Mann Gillingham (88 High Street)

★★★★★ 5/5

Google

Shoutout to Ria!!! . As a first-time buyer, the whole process felt quite daunting at first, but Ria has been incredibly helpful, proactive, and supportive from the very beginning. When I viewed the property, she answered many of my questions before I even had the chance to ask them, which immediately gave me confidence in her knowledge and professionalism. Throughout the purchase process, she has kept me updated, responded promptly to any queries, and has always been willing to help. What has really stood out is how friendly and approachable she is. She's never been pushy and has always taken the time to explain things clearly, which has made a huge difference as a first-time buyer. I'm still waiting to complete and have my fingers crossed that everything goes smoothly, but so far the service I've received from Ria has been outstanding. Thank you for making what could have been a stressful experience feel much more manageable.

Kalia · 23 June 2026 · Mann Gillingham (88 High Street)

★★★★★ 5/5

Google

"Melanie is brilliant and a real credit to the company. Finding the right property can be so stressful, but she made everything completely straightforward and easy for me and my partner. She is really helpful and down-to-earth, which made the whole experience much less stressful, and she always kept me in the loop. The team is lucky to have her, and I’d definitely recommend her to anyone looking to rent. 5 stars!"

Keeleigh · 23 June 2026 · Mann Beckenham

★★★★★ 5/5

Google

Melanie was friendly, knowledgeable, and professional throughout the viewing. She answered all of our questions clearly. Excellent service!

Beau · 23 June 2026 · Mann Beckenham

★★★★★ 5/5

Google

Went to view a property with Fran, loved it. Within 24 hours I was accepted by the owner. 24 hours later my referencing had passed and had a move in date. Very very easy with these guys, kept me up to date constantly and kept their word. Will definitely use them again in the future. Thanks again Connor

Connor · 23 June 2026 · Mann Southampton (19 The Marsh)

★★★★★ 5/5

Google

Great experience with Laura and her team, Lauren, Stephanie, and Malachi. They managed to sell our place within a short timeframe and were always so helpful and responsive throughout the whole process. I appreciate that their job of being in the middle between buyers and sellers is a hard one, but I always felt supported by them. The communication with the team was always great, I was never left hanging around waiting for a response. Highly recommend them

James · 23 June 2026 · Mann Southampton (19 The Marsh)

★★★★★ 5/5

Google

Absolutely amazing service and so friendly when helping up find our new home together. Cannot praise Lauren & Stephanie enough

Molly · 23 June 2026 · Mann Southampton (19 The Marsh)

★★★★★ 1/5

Trustpilot

Avoid!!!

We signed up to Mann Countrywide Gillingham Kent branch in April 2026 after having an horrendous experience trying to sell our home with Yopa between September 25 & January 26. We truly believed this would be a whole different experience, only to find we were dealing with the same mentality of money counts for more than customer satisfaction. Despite the fact that we would ultimately be paying the bill we have been treated like brown stuff under buyers shoes, not by the buyers, but by the estate agent. We were presented with an offer on our property that had NOT been verified as Mann couldn’t get to see the buyers details on a mortgage, so in essence had no proof of funds, but still deemed it as a ‘genuine offer’! After waiting 5 weeks for an ‘Uncle’ to come back from India to ‘verify’ his approval of our home, yes you read that right, we finally said enough was enough and refused to take anything said about those ‘buyers’ as genuine. We then had another offer £40k below our asking price and the ‘buyer’ sent a catalogue of questions that clearly had been put together by an AI program that bore no resemblance to our home and what he had seen! Apparently 3 flies in a garden log cabin constituents an insect infestation! I would expect an estate agent to remind the ‘buyer’ of common courtesy when dealing with the people who are paying the estate agents bill! So, we found ourselves dropping the price of our home because the branch manager had ‘forgotten’ that she had placed our home in a guide price and she told us we couldn’t now have a price or in the region of, which we have been told we could have by another estate agent! We found that getting hold of anyone at that branch is sporadic and we have also found it closed during the day on a high street! Mann Countrywide Gillingham, you’re level of honesty, communication and professional service leaves a hell of a lot to be desired. We have given our notice to this company and do NOT recommend them to anyone.

Christopher · 16 June 2026 · Mann Canterbury

★★★★★ 5/5

Google

Catherine Piccard is our property manager, and she is absolutely amazing, genuine, kind, and understand professional customer service skills. She makes communication easy for me and my partner due to us being autistic, she is very swift with replying and letting us know the results, and she gets issues resolved very quickly. You can tell she is passionate about her job, and genuinely cares about the tenants she is looking after. Anyone having catherine as their property manager is very lucky.

Eren · 2 June 2026 · Mann Canterbury

★★★★★ 1/5

Google

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put an offer in when a regional manager I have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell peoples name correctly so I mentioned like I said before about trust and I will post the transcript below of the conversation.. You make up your minds if you would trust this person selling your house. Allun; Hi Farren, it’s Allun here from MANN. I’ve spoken to the owner, and it was as expected, once you are under offer, he will seriously consider any offer 👍 If you need anything else, please let me know 👌 Ferran: Thank you,, we will let you know. 👍 Ferran: Do we contact you or Zeyad? Allun; Totally up to you, I’m the regional manager for the area. So, feel free to speak to Zeyad, he is aware of everything 👍 Ferran: Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Allun; Not an issue, I just coped what was on the system, so apologies. Best of luck to you, when you get your photos in 2 weeks 😂 Clearly not if Zeyad has been emailing right Allun; So an e mail address and how a names been inputted in the system is clearly the same thing 😂 Ferran: Like I mentioned before, I didn´t get a sense of professionalism, from your company. You are the manager and speak to customers like this, which explains a lot. You have proved my point. I will speak to Zeyad directly when we have our house on the market, considering 43 Island road has been on the market for over a year I am sure 2 weeks won´t make too much difference. Allun; Professionalism, interesting, I merely answered a question. My professionalism, is getting the best possible outcome for my clients. Having been the top agent in my area for many years. It would suggest that I’m very good. I have informed Zeyad, and that’s fine. Being the best in the business, making a client wait 2 weeks for photos is ridiculous. Also, you said that the agent said said there are not many properties around you as evidence, again wrong. As I said Ferren, all the best to you 👍 [11:32, 06/05/2026] Ferran: Its ok Allun, I have take screen shots of this conversation for trust pilot, which is interesting seeing your reviews. Lots of unhappy people including no availability for photographs which is ironic. You have 3.2 rating with about 200 reviews. they have 4.8 out of over 1000 so yes I do trust them more. Allun; As I said to you best of luck to you 👍 take all the screen shots you want, I’ve got nothing to hide 👌

Ferran · 2 June 2026 · Mann Canterbury

★★★★★ 5/5

Google

Hit every single hurdle possible when applying for a home, but Jazmyn and the team didn’t give up and got me and my little one into our first ever home. So lovely and welcoming, genuinely the best agents I spoke to in my search for a home, no judgement at all just completely understanding and with me all the way. I can’t thank them enough.

Izzie · 2 June 2026 · Mann Canterbury

★★★★★ 5/5

Google

We have here in Canterbury since July 2024. I have assigned to maintenance team Countrywide where support and logging any maintenance needs, All the staff are very friendly and helpful. But there is one lady who has been the best so far soon as any issues for maintenance needs addressed well she on it straight away. We have the best landlord which helps. Thank you Catherine Picard for everything you do for us much appreciated. Please make sure your manager is aware how much you do for us

Elaine · 2 June 2026 · Mann Canterbury

★★★★★ 5/5

Google

Absolutely awesome experience of finding a right place. Everyone is very helpful, especially Holly! She is a superstar! ✨

A · 1 June 2026 · Mann Canterbury

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026 · Mann Canterbury

★★★★★ 5/5

Trustpilot

Absolutely amazing experience with…

Absolutely amazing experience with Mann, specifically Darren from the Portsmouth branch. Thank you so much for everything, the communication was super and the whole process of buying with them went smoothly

Daisy · 28 May 2026 · Mann Canterbury

★★★★★ 3/5

Google

Rating only, no written review.

Izhar · 26 May 2026 · Mann Canterbury

★★★★★ 5/5

Google

Huge thank you to Trudy and Greg for helping me sell my house! From start to finish, they were incredibly knowledgeable and guided me through every step with confidence. They always kept me updated, answered all my questions quickly, and made the whole process feel smooth and stress-free. I truly felt like I was in safe hands the entire time. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a home. Five stars all the way!

Abby · 25 May 2026 · Mann Canterbury

★★★★★ 5/5

Google

John was a great agent and very helpful. Especially for someone like me buying for the first time, it can be very confusing and hard to navigate. He was always available and very quick in replying any questions

Alice · 25 May 2026 · Mann Canterbury

★★★★★ 5/5

Google

Big thanks to Greg and Trudy for making my experience at buying my first home go so smoothly. Always ready to help with whatever questions i had and quick to reply, even when they were not in the office

Jackbedford100 · 25 May 2026 · Mann Canterbury

★★★★★ 5/5

Google

Isabelle and Charlotte were amazing to work with. My partner and I are moving from London to Reading, and communication from the start has been quick and thorough. When a property didn't work out, they sent great alternatives. Would recommend!

Jessica · 25 May 2026 · Mann Canterbury