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5,841 reviews across 39 offices and 4 platforms
Mann has 5,841 reviews across 39 offices (Canterbury, Dartford, Portsmouth, Portsmouth, Bromley, London, Ashford, Ashford, Beckenham, London, Southampton, Sutton, Southampton, London, Ramsgate, Swanley, Redhill, Gravesend, Croydon, Chatham, Gosport, Purley, Chessington, Rochester, Rochester, Gillingham, Southampton, Maidstone, Maidstone, Gillingham, Sheerness, London, London, Waterlooville, Yeovil, Sidcup, Sittingbourne, Southampton and Southampton) and four platforms, rated 4.5 out of 5 overall. Mann has the most, 751. Checked 9 October 2026.
5,608
Reviews on Google
All 39 offices
1
Reviews on Facebook
All 39 offices
1
Reviews on View Agents
All 39 offices
231
Reviews on Trustpilot
All 39 offices
Mann's 39 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Mann. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOlivia is an excellent letting agent with outstanding customer service. Friendly, professional, and always quick to respond. She made the whole renting process easy and stress-free. Highly recommend to anyone looking for a trustworthy and reliable team.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleExcellent service! Our letting agent Olivia was so helpful, polite, and responsive throughout the process. She made everything easy and stress-free. Thank you so much for your outstanding support, I highly recommend her! She DESERVED A RAISEπ β¦
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleA big thank you to Daren for helping find the perfect family home
We are thrilled to have played a part in finding your dream family home, and we appreciate your kind words. Thank you for choosing us and we wish you all the happiness in your new home. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleKatie was very friendly and knowledgeable about the property she showed us around, She had great communication with updates on the property π β¦
Thank you so much for your review! It was our pleasure to assist you and we are thrilled that Katie was able to provide you with a pleasant and informative experience. We strive to keep our clients updated and provide top-notch customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTodayβs move in day and throughout the whole process Mann has been a massive help. I had the pleasure of Olivia helping me along my way and she was amazing in every way possible. Polite, helpful, Fast responding and made the process so much easier in every way. Couldnβt be any more thankful and happy.
Thank you for your glowing 5* review. Thank you for your supportive words. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMe and my husband had a wonderful experience dealing with Mann Estate and Letting Agents. The staff are exceptionally knowledgeable, friendly, and kept me well-informed throughout the entire process especially Thomas. Their local expertise β¦
Thank you for your kind words! We are thrilled to hear that you had a wonderful experience with our team, especially Thomas. Providing exceptional service and making the rental process stress-free for our clients is always our top priority. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service received from MANN, Tom was extremely helpful, especially when answering any concerns I had. My first rental experience was made easier by the great service I received.
Thank you for your kind words! We are thrilled to hear that Tom provided excellent service and made your first rental experience easy. We pride ourselves on providing exceptional customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCant fault the Mann tean at Portsmouth. Really helpful and friendly throughout the whole purchase process. Excellent communication and quick responses to emails. A big shout out to Jamie, Katie and Melissa for being such superstars! Thanks loads x
Thank you for the wonderful review! Our team at Portsmouth takes great pride in providing exceptional service to our customers. We're glad to hear that Jamie, Katie, and Melissa stood out with their helpfulness and communication. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI canβt thank the team enough (particularly Thomas Robinson) for all their help in securing my new property. From start to finish, the entire process was incredibly smooth and stress-free. Communication was clear and consistent throughout, and I was always kept up to date with every step of the process. The team was professional, efficient, and genuinely helpful whenever I had any questions. They made what can often be a stressful experience feel straightforward and well managed. I truly appreciated their responsiveness, support, and attention to detail. Thank you all for making the process so seamless. I would highly recommend your services to anyone looking for an estate agent that is reliable, efficient, and committed to providing excellent customer service.
Thank you so much for taking the time to share your experience with our team, we are thrilled to hear that Thomas and our team were able to provide you with a smooth and stress-free service. We truly value your recommendation and we are committed to continuing to provide excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust sold a house in Croydon which I was trying to sell from three years but sold and completion in 4 months after putting it up on the market Amazing staff
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI really have had such an easy and professional experience with Mann - Katie was very helpful, knowledgeable throughout every step. 100% recommend
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleExcellent service, friendly staff. Thank you Keira for your wonderful service.
Thank you for your kind words and for choosing our business! We're happy to hear that you had a great experience with our team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI've just exchanged on a house inβ¦
I've just exchanged on a house in Portsmouth, giving a shout out to Melissa and Katie, who were very nice and made everything happen. Melissa was my first point of contact, she was very helpful, efficient and made a lot of effort to get the house sold. Thanks all!
5/5
GoogleWe have been looked after by Honey, who has been incredibly attentive, helpful and professional. I can very highly recommend the service at Mann Ramsgate!
Thank you for your kind words! We're so happy to hear that Honey provided exceptional service and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe worked with Eve and she was AMAZING! genuinely is so friendly and down to earth and understands that a empty building can become a home and sell your heart to it! She is the best ππ β¦
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleEllie Fry at Mann Sheerness was amazing! Super professional polite and helpful, kept me well informed on new properties, extremely flexible even agreed to a viewing after her hours to accommodate me. Would highly recommend Ellie for your housing needs.
Thank you so much for your brilliant 5* review! We are thrilled to hear that Ellie provided exceptional service and went above and beyond to help you find your dream home. We will be sure to pass along your praise to her. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with Mann Lettings. Harry and Michael provided excellent service from start to finish. They were professional, friendly, and kept me informed throughout the entire process. They managed to get everything sorted in great time, making the whole letting process smooth and stress-free. I really appreciated their efficiency and attention to detail. I would highly recommend Harry, Michael, and the team at Mann Lettings to anyone looking for a reliable and professional letting service. Thank you both!
5/5
GoogleMichael and Harry were fantastic from start to finish. They showed so much enthusiasm and were determined to find the right tenant for my property, which they done so quickly and effectively. They kept me informed throughout the whole process and made life very easy!
5/5
GoogleHarry and Michael have been amazing! From the first viewing to signing the tenancy, they were professional, responsive, and clear at every step. They kept me updated, answered questions quickly, and handled paperwork efficiently, which made the whole process smooth and stress-free. Thanks to their support, I moved into a lovely home without any hiccups. Highly recommend!
5/5
GoogleA huge thank you to Ilya, the Lettings Manager, and Katie, who were both absolutely fantastic throughout the entire process. They were incredibly proactive, professional and hands on from start to finish. As a landlord, it's reassuring to know that everything is being taken care of. They kept me updated, stayed on top of every detail and worked hard to secure a great tenant quickly, making what could have been a stressful process feel straightforward and well managed. Their communication has been excellent, their fees are very reasonable and the level of service has exceeded my expectations. I'm genuinely pleased that Mann Gravesend are managing my property and I look forward to continuing our relationship. If I purchase any further properties in the area, I wouldn't hesitate to use them again. Highly recommended for any landlord looking for a knowledgeable, responsive and reliable letting agent.
We're so thrilled to hear that Ilya and Katie provided you with exceptional service! At Mann Gravesend, we take pride in our proactive and professional approach to managing properties. Thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKatie has been great always very helpful
Thank you so much for the positive feedback, we are thrilled to hear that Katie has provided exceptional assistance. We will be sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleIf you are a tenant who values your money and peace of mind I would AVOID this estate agent at all costs!! The major problems started 3 months before my tenancy was due for renewal. In 2022 I submitted my offer at asking price for a 2bed house in Gravesend. With this, I also had a cover letter stating how Iβd love to be a long-term hasslefree tenant & my offer was quickly accepted on this basis. After 9 months of living at the property, the landlord decided to increase my rent by roughly Β£200 per month without directly stating this. The branch manager, Katie, tried to sneakily do this by claiming my landlord had changed his mind on fixed term tenancies and is adamant on a βperiodic tenancyβ moving forward. I of course declined this due to the lack of rights as a tenant and quickly saw the house listed for Β£150 MORE/month online, despite having 3 months still remaining on my tenancy! Shortly after I vacated the property I was informed by Katie that the landlord wanted to keep my ENTIRE deposit (Β£1384) for βLightbulbs, A dustpan & brush, general cleaning and garden maintenanceβ I was stunned to hear this, having only lived at the property for 1 year as a single lady who was out working min. 5 days/week, 12 hours daily. The property was kept in excellent condition as it was empty 80% of the time! After months I was left with no choice but to take the landlord to court where I was awarded around Β£950 of my money back. The judge rejected several of the claims and agreed the fees were massively inflated. The agentβs delivery of this entire situation was obnoxious and showed little remorse in the end. When I come to think of it, they more than likely had a scheme with the landlord so they could both keep a share of my deposit. The only reason Iβm sharing this review now is because I keep on receiving annoying emails from the council about their new tenants who are failing to pay their council tax bills. I have requested several times for my personal details to be removed, but the message does not seem to be getting translated to them or the council.
We take all feedback seriously and appreciate you taking the time to share your experience. Please do reach out to us by email at review@countrywide.co.uk so we can investigate and help accordingly.
5/5
GoogleA big thank you to Ria and her team for helping me buy my first home. Their support, professionalism, and guidance throughout the process made everything much easier. I truly appreciate all their hard work and would highly recommend them to anyone looking to purchase a homeπ β¦
5/5
GoogleI would like to express my sincere appreciation for Angel and the outstanding support she provided while helping me search for a property. Thank you, Angel
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mann has 5,841 reviews across its 39 offices, rated 4.5 out of 5 overall: 5,608 on Google, 1 on Facebook, 1 on View Agents, 231 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Mann has the most, with 751 reviews rated 3.7 out of 5, followed by Mann with 400.
Mann, 79 Castle Street CT1 2QD; Mann, 14 Market Street DA1 1ET; Mann, 101b High Street, Cosham PO6 3AZ; Mann, 127 London Road PO2 9AA; Mann, 30 High Street BR1 1EA; Mann, 1 Thomas Street, Woolwich SE18 6HL; Mann, 119 Church Road, Willesborough TN24 0JQ; Mann, 45-47 High Street TN24 8TF; Mann, D S B House, High Street BR3 1AY; Mann, 121 Rushey Green, Catford SE6 4AA; Mann, 19 The Marsh, Hythe SO45 6AJ; Mann, 40 High Street SM1 1HF; Mann, 337 Shirley Road, Shirley SO15 3JD; Mann, 171 Lewisham High Street, Lewisham SE13 6AA; Mann, 17 High Street CT11 9AG; Mann, Manse Parade, 1 London Road BR8 8DA; Mann, 43 High Street RH1 1RX; Mann, 10 Windmill Street DA12 1AF; Mann, 105 South End CR0 1BG; Mann, 126 High Street ME4 4BY; Mann, 40 High Street PO12 1DF; Mann, 921-923 Brighton Road CR8 2BP; Mann, 9 North Parade KT9 1QL; Mann, 150a High Street ME1 1ER; Mann, 165 High Street, Strood ME2 4TH; Mann, 88 High Street ME7 1AX; Mann, 15 Locks Heath Centre, Centre Way, Locks Heath SO31 6DX; Mann, 2 Minor Centre, Grovewood Drive North, Weavering ME14 5TQ; Mann, 36 High Street ME14 1JH; Mann, 11 High Street, Rainham ME8 7HX; Mann, 35 Broadway ME12 1TP; Mann, 63 Sydenham Road, Sydenham SE26 5UA; Mann, 118b Burnt Ash Road, Lee Green SE12 8PU; Mann, 11 Wellington Way PO7 7ED; Mann, 29 Princes Street BA20 1EG; Mann, 71 Sidcup High Street DA14 6DW; Mann, 3 Central Avenue ME10 4BX; Mann, 6 West End Road, Bitterne SO18 6TG; Mann, 17 Salisbury Road, Totton SO40 3HX.
Yes. In The Trusted Agent 2026 awards: Mann, Dartford won Gold; Mann, Southampton won Gold; Mann, Southampton won Trusted Agent; Mann, Redhill won Trusted Agent; Mann, London won Trusted Agent; Mann, Ashford won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Canterbury won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, London won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.