Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a very positive experience buying my first house with Abbotts. Klaudia and her team were professional and friendly and kept me updated throughout which made the process smooth. …
"We are so thrilled to hear that you had a positive experience buying your first house with Abbotts! Our team takes pride in being professional, friendly, and keeping our clients updated every step of the way. We are glad that we were able … More
5/5
GoogleThey were very helpful when we needed to find an alternative solution when our house was taking a long time to sell on the market. We went with the modern method of auction and the sale proceeded smoothly.
Thank you for your kind review! We are thrilled to hear that you had a positive experience with our modern method of auction. We're always here to help find the best solutions for our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleLiterally the worst estate agent I've ever spoken with, LUCY I have 2 words for you "RUDE KAREN" I let Lucy know which property we were calling about and she said I'm at that property today doing a viewing, I let her know we cant do today as we are working and she become rude and aggressive from that point, she then started asking about if I was registered with them, I said no and she proceeded to check by asking my address and name, I needed to spell my surname and half way through repeating it a second time she just cut me with "OH DONT WORRY I WILL JUST REGISTER YOU" I gave my address but let her know we are staying with family as we have since completed on our property and just relocated back to Norfolk From Wales, "HAHAHA HOW LONG YOU BEEN LIVING WITH YOUR PARENTS THEN? I've renovated properties for a job my entire life and she was acting weird and even more rude at this point just because I said we are staying with family, I asked at the start of the call if we could view this particular property on the 2nd Jan as thats when we are next free and she said that would be fine but her colleague would show us around, after some more rudeness I matched the way she was talking to me and all of a sudden that date wasnt a possibility, I couldn't take her attitude any longer so pulled her up on it and asked why the attitude and rudeness "DONT BE STUPID" WOW no words for you Lucy, it's people like you that keep estate agents in top spot for most hated profession and also people like you keeping the whole Karen thing going, not to mention we are in the very best position to purchase our next property, I wonder how the sellers would feel knowing you potentially lost them a sale.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Customer Feedback and Support Team.
1/5
GoogleWorst experience I ever had with unprofessional staff, and I’m talking about the estate agents Abbotts in Downham Market. Having in hands the valuation report (from the lenders)of the property we were purchasing, we came across with the unpleasant situation of the building being undervalued by £25k!!!! I emailed Sam and she didn’t bother to inform the vendors but instructed us to ask for a second valuation from a different lender. When I asked if they will respect and accept the results of the second valuation, she just didn’t reply, and the manager decided to step up only to tell us the same thing. Really Kamile? Without explaining to the vendors that their property was not worth that much according to the bank? Or it was your mistake, having overpriced the property and then who cares? But, to your unfortunate luck, today I was viewing another property, and after explaining what had happened and we were back in the market, the agent told me that the vendor was buying from them, and they had only found out today what had happened, because no one bothered to explain to them from Abbotts. So my offers actually never been received. Prove me wrong!! Congratulations for destroying our dreams, and your client’s of course. You do not worth even one star. I have all the emails to prove my case, and your cheap excuses. Shame on you
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery grateful for all the help given which resulted in a successful purchase. Sam was a great help and always happy to assist with all enquiries and helped steer things along taking the stress out of the process.
Thank you for taking the time to leave us a review! We are so glad that Sam was able to assist you and make your purchase stress-free. Our team is always here to help and we are grateful for your business. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat buying process with Steve, Sam & Kamile - very friendly and professional; extremely helpful and no question was too much trouble for them! Thank you team :)
Thank you for your kind words and 5* review! We're thrilled to hear that Steve, Sam, and Kamile provided you with a great buying experience. Our team takes pride in being friendly, professional, and always willing to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad property with a different agent and decided to switch to Abbots. Sale agreed within 3 weeks, and although the sales process took longer than expected, I was kept informed all the time until the sale was completed professionally and efficiently. Many thanks to Helen, Jem,Alex and Stephen
Thank you for choosing Abbots to handle the sale of your property! We are thrilled to have helped you achieve a quick sale and ensure a smooth and professional process until completion. Our team, including Helen, Jem, Alex, and Stephen, are dedicated to exceeding your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have just completed a move with Abbotts and can’t recommend them and Clarissa enough. She kept us up to date through the whole process and was available at any point when we had questions/query. She was professional, helpful and responsive at all times which made the process smooth and stress free. 100% recommend
Thank you so much for your amazing review! We are thrilled to hear that our team member Clarissa was able to make your move smooth and stress-free with her professionalism and responsiveness. Thank you for recommending us, it means the world to us! Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a great experience with Abbotts Cambridge, especially thanks to Zerda. She was professional, friendly, and took the time to explain everything clearly during my viewing. She answered all my questions and made the process feel smooth and stress-free. I’d definitely recommend Abbotts to anyone looking to buy in Cambridge.
Thank you for taking the time to share your positive experience with Zerda and Abbotts Cambridge! We are thrilled to hear that she provided professional and friendly service during your viewing. Our team strives to make the buying process smooth and stress-free for our customers. Thank you for recommending us to others as well. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience with Abbotts Cambridge, led by Clarissa, the Branch Manager. From the outset, she was professional, knowledgeable, and very approachable. Clarissa managed the process efficiently, ensured everything ran smoothly, and was always available to answer questions or offer clear guidance. Her leadership really showed in how organised and supportive the whole experience felt. A great example of outstanding customer service and strong management.
Thank you for sharing your experience with us! We are thrilled to hear that Clarissa and our team at Abbotts Cambridge provided you with excellent customer service. We pride ourselves on efficient processes and supportive leadership, and we look forward to continuing to exceed your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with Abbotts, thanks to Clarissa and Zerda. They were absolutely amazing during the viewing, friendly, knowledgeable, and incredibly supportive throughout the whole process. They took the time to answer all my questions, made me feel at ease, and genuinely cared about helping me find the right property. Their professionalism and positive attitude really stood out. I couldn’t have asked for better estate agents and would highly recommend Clarissa and Zerda to anyone looking to buy.
Thank you so much for your kind words! We are thrilled to hear that Clarissa and Zerda provided an excellent viewing experience for you. Our team takes pride in their professionalism, knowledge, and customer care. We are grateful for the recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleI had a great experience with letting Abbotts thanks to Megan. She was incredibly supportive and professional during the rental viewing, taking the time to explain everything clearly and answer all of my questions. She made the whole process feel easy and stress-free, and her friendly approach really put me at ease. Megan went above and beyond to make sure I felt confident and supported, and I wouldn’t hesitate to recommend her to anyone looking to rent through Abbotts.
Thank you for your glowing review! We are thrilled to hear that Megan provided an exceptional experience and made the rental process stress-free for you. We pride ourselves on our team's professionalism and are happy to have Megan on board. Your recommendation means the world to us. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleLauren the letting manager was brilliant during a valuation with Abbotts. She was welcoming, attentive, and really took the time to understand me and helping me through the process. I never felt rushed, and she made sure I had all the information I needed, helpful advice and reassurance. Her calm, friendly approach made the whole experience very positive. I truly appreciated her support and would happily recommend Lauren to anyone needing a valuation for renting through Abbotts.
Thank you for sharing your positive experience with Lauren as your letting manager at Abbotts. We're thrilled to hear she provided a welcoming, attentive, and helpful experience for you. We're lucky to have her on our team and are grateful for your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleI had a great experience with Abbotts from start to finish. The whole process was handled professionally, efficiently, and with clear communication throughout. A special mention goes to Zerda, who was absolutely outstanding. Zerda was friendly, knowledgeable, and always quick to respond to any questions or concerns, making the entire experience smooth and stress-free. It’s rare to find someone so proactive and genuinely helpful in this industry, and Zerda really went above and beyond to ensure everything was handled properly.
Thank you for your glowing review! We are thrilled to hear that you had a great experience with Abbotts and that Zerda provided outstanding service. We pride ourselves on delivering professional, efficient, and clear communication throughout the entire process. It's wonderful to hear that Zerda exceeded your expectations and made the experience smooth and stress-free. We are lucky to have her on our team. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleI had the pleasure of working with Zerda as my estate agent and was extremely impressed by her professionalism, communication, and expertise. She guided me through the entire process with confidence, clarity, and genuine care. Her attention to detail and dedication made a big difference. I would happily recommend her to anyone seeking a reliable and skilled agent.
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Zerda as your estate agent. We take pride in our professionalism, communication, and expertise, and we are happy to hear that it made a difference for you. Thank you for your amazing recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleIf my phone is ringing, it’s Zerda from Abbotts, and I LOVE it! Never found a company so committed to helping me find my next home, she fully understands what I am looking for and goes out of her way every day to help me find my next perfect buy. 2026 is going to be the year! 11/10 recommend to a friend.
Thank you so much for the glowing review! We are thrilled to hear that Zerda has been able to provide you with exceptional service and help you find your dream home. We are committed to going above and beyond for our customers and we can't wait to see what the future holds for you in your new home. Thank you for the recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleA friendly, approachable team. Thier support and assistance feels genuine.
Thank you for your kind words! Our team takes pride in providing genuine support and assistance to all our customers. We are thrilled to have made a positive impact on your experience with us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMaddie and Morgan have been very enthusiastic, informative, diligent and helpful with a property we are interested in Ixworth. Thank you for all your help so far.
Thank you for your kind words! We're thrilled to hear Maddie and Morgan have been able to assist you with your property search in Ixworth. We pride ourselves on providing enthusiastic and informative services to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a great work relationship with Jamie there. Renewed our mortgage offer promptly so we don’t miss anything in the process. He was always taking time for us and tried his best to contact our solicitors when they failed to come back to us with some clarification. He is very polite and does his job well! Recommend !
Thank you for the kind words! We are thrilled to hear that Jamie provided excellent service and helped make your mortgage process smooth. We pride ourselves on our dedication to our clients and we are grateful for the recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleJust finished purchasing a property, a first for us with Abbotts, and what a truly fantastic experience it has been from start to finish. Very much looking forward to purchasing with them in the future again. We especially cannot praise our agent, Zerda enough. Zerda took over the purchase from a predecessor we had previously - within 2 days of commencing her new role, she was entirely up to speed with our purchase, highly accommodating, making viewing the property whenever we requested possible, an absolute blessing to fit around our busy business. She was polite, professional, well informed, and was extremely personable towards all of our teams from architects, to company directors, managing directors and build team. Zerda is a credit to the team and is still continuously working with us on a weekly basis to help us find our next investment, truly taking on the needs and ethos of our company. We would highly recommend Abbotts services.
Thank you for your glowing review! We are thrilled to hear that your experience with Abbotts was fantastic and that our agent Zerda went above and beyond for you. We appreciate your trust and are excited to work with you again in the future. Our team is dedicated to providing exceptional service and finding the perfect properties for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe letting agent, Megan, was very easy to work with. Overall the quality of service was absolutely top notch!
Thank you for your kind words! We are delighted to hear that Megan provided top-notch service. We pride ourselves on making the process of working with our letting agents easy and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMaddie and Morgan have been very enthusiastic, informative, diligent and helpful with a property we are interested in Ixworth. Thank you for all your help so far.
Thank you for your kind words! We're thrilled to hear Maddie and Morgan have been able to assist you with your property search in Ixworth. We pride ourselves on providing enthusiastic and informative services to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA friendly, approachable team. Thier support and assistance feels genuine.
Thank you for your kind words! Our team takes pride in providing genuine support and assistance to all our customers. We are thrilled to have made a positive impact on your experience with us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks to the superb team at King's Lynn - so far you've all been very professional but friendly and approachable. Highly recommended.
"Thank you for the wonderful review! We are delighted to hear that our team has provided a professional yet approachable experience for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
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