Abbotts Countrywide reviews

★★★★★ 5/5

Google

We moved into our new home yesterday, and without Mackenzie supporting us throughout the whole process it could have been a very different story. His service has been excellent, and no amount of questions was too much. We now have the perfect home for our family, so thank you Mackenzie!

Jamie · 13 February 2026

★★★★★ 5/5

Google

Just moved into a rental flat with Abbotts, Mackenzie has been super helpful throughout. Great communication and friendly - it's been a speedy, smooth, stress-free process, thank you Mackenzie and Abbotts

Katie · 23 June 2026

★★★★★ 1/5

Google

Unfortunately, zero stars is not an option. Based on my recent experience, I would strongly advise others to avoid engaging with this company if possible. Initially, the process appeared to be handled well. However, communication quickly deteriorated, emails went unanswered, and phone calls were not returned. On the day of completion, we were informed that the property had not been cleared, despite raising this concern from the outset and receiving repeated assurances from Jennifer Blake, who conducted the initial viewing. She confirmed that the clearance was arranged and that she would personally check the property once it was completed. This did not happen. As a result, we are now facing a clearance bill of approximately £2,500 before we can even begin cleaning the property. If you do find yourself having to deal with this company, I genuinely wish you the best of luck.

Greg · 23 May 2026

★★★★★ 5/5

Google

Had property with a different agent and decided to switch to Abbots. Sale agreed within 3 weeks, and although the sales process took longer than expected, I was kept informed all the time until the sale was completed professionally and efficiently. Many thanks to Helen, Jem,Alex and Stephen

David · 13 January 2026

★★★★★ 5/5

Google

After much disappointment from some agencies and landlords, Abbotts Sales and letting came to our rescue. Mackenzie was always available and ready to assist. At a point we taught we were being a thorn in his flesh but he never complained. Quick to respond to calls and messages and he was able to explain every process to us before and after we moved in. Thanks Abbotts, thanks Mackenzie

Kwame · 3 April 2025

★★★★★ 5/5

Google

Mackenzie was a first class agent. He balanced loyalty to the landlord with fairness to us as tenants. We were awaiting building work in our new home and new to rental - he talked us through the process and answered all questions quickly and in plain English. A credit to Abbotts Alastair and Helen

Alastair · 13 April 2025

★★★★★ 5/5

Google

I would like to thank Abbotts and Lettings especially Mackenzie Backhouse for being attentive giving time to explain everything I needed to know. He helped me through this rental journey, from viewing appointment to having the property I viewed, it was a pleasant experience being assisted as a first time renter.

Zen · 29 April 2025

★★★★★ 1/5

Google

Unfortunately I do not recommend this agency. As a landlord I have have had to evict my tenants that the agency supposedly vetted prior to their tenancy. Now, I'm trying to get in touch with them in regards to the deposit which we are disputing, however no matter how I try to correspond with them (phone and email) I am not receiving any reply.

Natasha · 30 March 2026

★★★★★ 1/5

Google

May as well unplug the phones as never answer them and don't respond to messages we leave. Still waiting for a deposit to be returned to us since March, promise to update via email however never do. Pathetic excuse for an estate agents.

Zachery · 23 June 2026

★★★★★ 1/5

Google

So disappointed with our experience with Alex from Abbotts. He informed us an offer had been accepted on a property we were interested in and so if we wanted it we needed to offer within the hour. We therefore submitted an offer and did not hear back from him for over a week. We tried calling and emailing multiple times, however, all were ignored. We finally managed to get through to him using the main office line when he happened to answer and revealed the seller hadn’t actually accepted any offers and he had essentially lied to us. 2 weeks have passed and we are still yet to hear back regarding our offer despite chasing this multiple times. We have also now seen on rightmove that the property has sold with a different agent yet have not received any update from him! He has made the process incredibly stressful for us as first time buyers and we would urge everybody to avoid!!

Hannah · 27 April 2025

★★★★★ 5/5

Google

My husband and I were cash buyers looking for a property in the Cromer area. I can honestly say that Abbott’s Cromer were the most helpful estate agent as they kept in contact with us on a regular basis - alerting us to properties that we might be interested in and helping us to decide exactly what we wanted. Certainly from our experience I can tell you that not all estate agents are the same. If I needed to sell a property Abbott’s Cromer is the only agent I would use as they are the most proactive in contacting potential buyers so if you want an agent that actually earns their fee then contact Tracy and her team.

Clare · 25 March 2020

★★★★★ 5/5

Google

We found Abbotts Cromer very friendly and approachable during our purchase of a bungalow . They pulled out all the stops for us during several ups and downs which meant we held onto our prospective purchase when we were sure it would be lost . Special thanks to Tracy and Simon and the welcome pack was a lovely surprise !

Sally · 31 March 2023

★★★★★ 5/5

Google

I cannot praise Abbotts Estate Agents Cromer enough. They organised my letting of a beautiful flat in super quick time (going to great lengths to organise all matters thoroughly and also rapidly drawing up a tenancy agreement). Nothing was too much trouble for the team there. They ensured the property was safe for me to move into and put themselves out several times to ensure I could move in on my desired date. I would particularly like to praise Hannah for everything she did personally to facilitate my application and tenancy. Her professionalism and level of care are exemplary. The experience has been the best I have encountered so far with an estate agent. Thank you so much Nina, Hannah and the team at Cromer. You're amazing. :- )

Sarah · 12 August 2019

★★★★★ 5/5

Google

I recently bought a house through Abbots Cromer and sold one with another Estate Agent in another county. Hillary the sales progresser at Abbots is certainly that! Chasing solicitors daily, pushing not only the purchase through but also the sale of the house and constantly contacting solicitors. Other Agents will sit back and just let things happen once they have found a buyer for a property but you can be assured with Hillary on the case the completion and exchange will be on her list to do as well.

Jill · 10 December 2018

★★★★★ 5/5

Google

Hilarie and the team at Abbotts recently steered us through a complicated flat sale which, at times, tested us all to the maximum with the intricacies of a lease extension and various unexpected issues that arose along the way. Hilarie's dedication and professionalism was unshakeable throughout and I am very grateful to her and the team for their hard work,calm and steady approach and their friendly, reliable and efficient work. I would highly recommend Abbotts in Cromer.

Lucy · 10 November 2019

★★★★★ 5/5

Google

We’ve recently sold my mum’s cottage through Abbotts and the whole team have been amazing. Beatrice has been so helpful, friendly and professional, arranging viewings and keeping us informed of feedback and offers at all times. She was very …

Debbie · 13 April 2024

★★★★★ 5/5

Google

I have just moved to my 16th address (so have a bit of experience with the moving process!) and this has been the easiest and most relaxed time so far. Hannah was helpful and flexible, arranging a last minute second viewing on the day, and sorted out an issue with the place before I moved in. Communication was excellent, it all worked around me and my work commitments. Really impressed, would definitely recommend.

Jason · 13 July 2019

★★★★★ 5/5

Google

Brilliant experience with renting through Abbott’s, we dealt with Nina from Start to finish and she was brilliant! Communication was A*. We understand sometimes they are very busy but she always managed to get back to us the same day. We was very happy to be moved in our house with in two weeks of first viewing :) Would highly recommend Abbott’s for rental in the future to friends and family.

Benjamin · 23 December 2019

★★★★★ 5/5

Google

I’m in the process of purchasing a property in Cromer through abbotts of Cromer. The main person I’ve been dealing with is Alex noakes who has been first class and who has gone over and above to assist me in the purchase thank you. I would highly recommend using abbotts of Cromer.

Lee · 13 July 2025

★★★★★ 5/5

Google

During my often frustrating and stressful search for a rental property I had contact with many agents, and I can honestly say that they could all learn a thing or two from Mackenzie Backhouse. During the whole process he was polite, professional, efficient and friendly. He is an asset to Abbott's and I hope they appreciate that.

Chrissie · 13 April 2025

★★★★★ 5/5

Google

Really friendly and officiant. Chris and Amelea were both so helpful with my move and answered any question needed asap. The best estate agents I have dealt with. I would highly recommend Abbotts in cromer and both them members of staff. Many thanks again

Hayley · 13 April 2023

★★★★★ 5/5

Google

Chris and Amelea were so helpful and professional at every stage of the process. They were the most knowledgeable agents I dealt with by far, and I was really impressed by them throughout. Huge thanks to them both for being so helpful.

Beth · 13 April 2023

★★★★★ 5/5

Google

My experience with Abbotts has been excellent. So helpful, polite and Alex & Helen have always been happy to help.

Denise · 13 February 2026

★★★★★ 5/5

Google

I can only say good things about Nina and Chris from the lettings team, they went above and beyond to help get us set up in our new home, even with multiple confusions and circumstances that were out of their control! I just want to say a big thank you, and I cant recommend Abbott's in Cromer enough!

Hannah · 30 July 2020