Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleJust completed the purchase of a property in Colchester. Of all the people involved in the entire process, Chloe at Abbotts was one of the biggest stars and really deserves a mention. I felt she was on my side. She came across as genuine, approachable, always willing to help and to go the extra mile, and she was fully involved in driving things along. Thanks Chloe.
Andrew Β· 21 August 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
Thank you for trusting us with your property purchase and for your kind words about Chloe! Our team strives to go above and beyond for our clients and we are happy to hear that she made a positive impact. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleWas interested in purchasing a property for sale with abbots and tried to set up a viewing. One was set up for two weeks in advance and then moved to the following day. We were told that they would confirm a time for the viewing with the owner as they would be present in order to let us in. It is now the day of the appointment, we have called multiple times for the previous five days and have had no response, even visiting the branch at a time where they were advertised as open, but there was no one there to speak to, so we have assumed we will not be viewing the property. Its seems as if they dont want to sell their properties? Slightly counterintuitive for an estate agent and extremely unprofessional!
Safy Β· 19 August 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleA big thank you for Brady and her team for their assistance in selling our property in Stowupland. Everything went as smoothly as can be expected and they helped make the whole process as straightforward as possible.
Keith Β· 16 August 2026 Β· Abbotts Countrywide Stowmarket (42 Ipswich Street)
Agent replied Β· 23 August 2026
Thank you for your kind words! We're thrilled to have been able to assist in the sale of your property and make the process as seamless as possible. It was a pleasure working with you and we wish you all the best in your future endeavors. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleWe can't thank Chloe and Nathaniel enough for their professional outlook to find us properties and rentals, and most recently we purchased a 2 bedroom flat from Abbotts with the much appreciated help from both Chloe and Nathaniel and their team of back office professionals. We will certainly be returning to deal with Abbotts for further purchases and rentals etc etc.
Well done you guys we will be back.π
Alan Β· 9 August 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
Thank you for your glowing review! We are thrilled to have assisted you in finding your new 2 bedroom flat and look forward to working with you on future purchases and rentals. Our team at Abbotts is dedicated to providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI used Abbotts Rochford to sell my property 17 years after purchasing my property through them.From day one Ben kept me updated on potential buyers and despite delays at my end the whole process went through smoothly.I was very pleased I chose to use Abbotts again and grateful to Ben for a first class service.
Keith Β· 9 August 2026 Β· Abbotts Countrywide Rochford
Agent replied Β· 23 August 2026
Thank you for choosing Abbotts Rochford to sell your property again! We are thrilled that our agent Ben provided you with a first-class service and made the process easy for you. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI got Abbotts on board to let out my flat.
They were professional, kept me informed all through the process.
All checks done and tenants in place within a month.
Would use again
Barry Β· 9 August 2026 Β· Abbotts Countrywide Rayleigh
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5/5
GoogleI'm so impressed with these guys, absolutely brilliant!! I had no idea what I was doing and they helped me through my moving process step by step, I recommend their services to anyone looking to rent or buy they r amazing
Nicky Β· 9 August 2026 Β· Abbotts Countrywide Rayleigh
Agent replied Β· 23 August 2026
Thank you so much for your kind words and recommendation! We are thrilled to have been able to assist you in your moving process. It's always our goal to provide exceptional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleEdit- this review was taken down temporarily, due to abbots reporting it, despite it being a fair and just review. They are upset that their ai photos dont look good, and somebody called them out! Although my 1 star is not only for the ai photos, as they know.
I could tell you a million reasons as to why this company is the worst letting agency out there, but I will keep it short. Unprofessional workers who treat you awful, and bully you. Peter I will never forget your rudeness, even though they moved you to a different branch, instead of firing you. You are evil and attempt to make tenants lives worse. I do not say this lightly. They also use ai photos to advertise for real properties (making the outside of the house look brand new when in real life, it is crumbled and overgrown). This is clearly a bad choice because you are falsely advertising properties, by enhancing them and making them look significantly more done up and clean than they are. Definitely avoid, if you can!
I will also add that the fact they tried to hide my review, surely says alot. They know they have done wrong yet they will not correct it. A completely dishonest, disrespectful company. Go diggins or something, at least they use real images of the properties, and dont try to scam you.
Pictures attatched are some clear ai images used for one of their properties. If you cannot tell, take a moment to look and it will become obvious. The lamp? The weird kitchen decor? Not to even mention that they have completely erased all the peeling wallpaper, the real floor, etc, everything in these images is fake. This is outrageous. (Also weird photo of ai jesus?)
Rose Β· 9 August 2026 Β· Abbotts Countrywide Rayleigh
Agent replied Β· 24 October 2024
Thank you Rose for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe canβt thank Lianna enough for her hard work throughout our process. The communication from Lianna was amazing. She always rang us back when she was busy. The day we exchanged contracts she worked so hard to ensured it went as smoothly as possible. The whole week had been challenging for us all and Lianna did her best to move things along and always kept us informed. I must also say thank you to Sophie as well who covered when Lianna was on days off or had annual leave. She was also very hard working. The team at Abbotts were so professional at all times. Thank you so much. Graham and Madeleine Middleton
Graham Β· 9 August 2026 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 23 August 2026
Thank you so much for your glowing review, Graham and Madeleine! We are thrilled to hear that Lianna and Sophie provided exceptional service during your process. Our team at Abbotts takes pride in being professional and keeping our clients informed every step of the way. Kind regards Lucy, Customer Feedback and Support Team.
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5/5
GoogleWhen a process as stressful as buying house is happening we are so glad we had Darcy to help us through the purchase, she was very clear in everything that was happening, and even helped chase solicitors that weren't being co-operative.
Me and my other half thought she was an amazing solicitor and we are happy we went with abbotts.
Thank you abbots team for getting us through the house purchase.
Mark Β· 9 August 2026 Β· Abbotts Countrywide Stowmarket (42 Ipswich Street)
Agent replied Β· 23 August 2026
Thank you so much for your amazing review! We are thrilled to hear that our team, especially Darcy, was able to provide you with a stress-free experience during your house purchase. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleGreat experience from start to finish, property marketed to expectation, excellent communication and actively chased other parties to ensure a prompt sale. I wouldnβt hesitate to use this team in the future.
Gary Β· 9 August 2026 Β· Abbotts Countrywide Stowmarket (42 Ipswich Street)
Agent replied Β· 23 August 2026
Thank you for the amazing review! We are dedicated to providing a top-notch experience for our clients. We're ecstatic to hear that we met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleTyrone assisted my daughter in getting her first rental, he was super helpful , keeping us updated about potential properties and then helping us sort all the paperwork. A great overall experience that went very smoothly
Izelda Β· 2 August 2026 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 23 August 2026
Thank you for your kind words, we are so happy to hear that Tyrone was able to provide such excellent service to you and your daughter. We strive to make the rental process as smooth and stress-free as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe purchased a property with Abbotts and the service we received was excellent. We dealt with Lianna and she kept us updated on the progress throughout. Lianna was very professional and really helpful. She helped move the transaction forward and was very responsive we would have no hesitation in recommending Lianna again.
Andrew Β· 2 August 2026 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 23 August 2026
Thank you for your kind words! Lianna is a valued member of our team and we are delighted to hear that she provided you with excellent service throughout your property purchase. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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2/5
GoogleMyself and my partner made a (very reasonable!) offer on a property, it took 4 days for us to receive an answer after multiple calls and emails from us chasing up. Very frustrating being left in limbo for almost a week! Seems like communication is a real issue...
Abby Β· 2 August 2026 Β· Abbotts Countrywide Stowmarket (42 Ipswich Street)
Agent replied Β· 23 August 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe recently had Chloe from Abbots Colchester come out to value our property, and we were incredibly impressed. She was punctual, lovely to deal with, and exceptionally knowledgeable about the local market. She gave us clear, honest advice without any high-pressure sales tactics. Highly recommended!
Bob Β· 23 July 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
"Thank you for your stunning 5* review! We are delighted to hear about your positive experience with Chloe. She is a valuable member of our team and we pride ourselves in providing exceptional service to our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleWorst Agency ever especially Letting Department, they do not respond to emails nor answer the phone. Countless Emails sent to Nathaniel but no response lack of professionalism and they have been holding my deposit for weeks now wonβt return it back just went quiet no communication or respond back to emails.
I just want my deposit back please see no need to be fighting or Abbotts withholding it when the check-out inspection was completed and no deductions were identified
Carly Β· 23 July 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleDidnβt have the chance to go through a full purchase with these guys however had a viewing and a discussion about putting in an offer and Chloe Stuttle was fantastic at the viewing, extremely professional and friendly. Post viewing I tried to put in an offer which again Chloe helped with. Following this Chloe has made the effort to check in on my journey as a first time buyer always being friendly, professional and knowledgeable. Highly recommend.
Sam Β· 23 July 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our team, especially with Chloe. Our goal is to make the home buying process as smooth and enjoyable as possible, and we're so glad we could assist you on your journey. Thank you for recommending us. Kind regards, Lucy, Customer Relations.
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1/5
GoogleNot a knowledgeable agent other ones in the area are a lot better and more reliable. Not reputable at all and very unprofessional. Wouldnβt recommend using this agent.
Julie Β· 23 July 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleReally helpful team. Finished the move into a rent property within one week and really reliable all the way through.
Rhys Β· 23 July 2026 Β· Abbotts Countrywide Rayleigh
Agent replied Β· 23 August 2026
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI had a positive experience with the recent letting of my property. I found the entire process to be handled both professionally and swiftly.
R Β· 23 July 2026 Β· Abbotts Countrywide Rayleigh
Agent replied Β· 23 August 2026
Thank you for sharing your feedback! We are delighted to hear that you had a positive experience with our letting services. Our team takes pride in providing professional and efficient service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThank you everyone. A very professional service and would definitely use you again. I would highly recommend Abbotts .
Janet Β· 23 July 2026 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 23 August 2026
Thank you so much for your positive feedback and for choosing Abbotts! We are thrilled to hear that you had a great experience with our professional service. We look forward to the opportunity to serve you again and appreciate any recommendations you may have. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleOlivia and Tyrone have been absolutely outstanding helping me find new tenants for my rental property. Their professionalism, attention to detail and communication throughout has been fantastic and I would highly recommend their services to anyone - thank you!
Mike Β· 23 July 2026 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 23 August 2026
Thank you so much for your kind words! We strive to provide exceptional service to all of our clients and we're thrilled to hear that Olivia and Tyrone were able to exceed your expectations. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
Google5 star estate agent! Would highly recommend, if you value a great communication and professionalism.
Special thanks to Darcy who led our case.
Brady is friendly and professional. Dog friendly office too which is a bonus!
Thank you guys for all your help!!!
Anna Β· 23 July 2026 Β· Abbotts Countrywide Stowmarket (42 Ipswich Street)
Agent replied Β· 23 August 2026
Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience with our estate agent, Darcy. Our team takes pride in providing excellent communication and professionalism to our clients, and we are so glad that you noticed. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHighly recommend Dritan Tahiraj at Abbotts Colchester. He was incredibly helpful from start to finish, guiding us through the letting process until we successfully secured our home. Excellent and professional service. Thank you so much Mate. πΉ π π΅ β¦
Diyari Β· 23 June 2026 Β· Abbotts Countrywide Colchester
Agent replied Β· 23 August 2026
Thank you for choosing Abbotts Colchester! We are thrilled to hear about your positive experience with Dritan Tahiraj and our team. We take pride in providing excellent and professional service to our clients. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
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