Abbotts Countrywide reviews

★★★★★ 5/5

Google

Zack was fantastic throughout the entire process of purchasing my home. From the first viewing right through to completion, he was professional, responsive, and always willing to help. He kept me updated at every stage, answered all my questions promptly, and made sure everything moved forward smoothly. Buying a house can be stressful at times, but Zack’s communication and support really helped make the experience much easier. I truly appreciate all his hard work and would highly recommend him to anyone looking to buy or sell a property.

Zygimantas · 13 March 2026

★★★★★ 5/5

Google

Very helpful set of guys here mainly worked with Mark. I had a hard time organising buying a house as i work 6 days a week as well as lazy legal team but Mark and the others kept in contact helping out and encouraging those legal guys to hurry up. Im just glad my chain was just me for my first house and the women i bought from going straight to a new build i wish all people buying homes a stress free time 😅

S · 13 March 2026

★★★★★ 5/5

Google

We reached out to Mark to see a house we were interested in, and right from the start, we were impressed by his warm and professional attitude. Once we decided to go ahead with buying the house, Mark was amazing, he answered all our questions and guided us through each step of the process with patience and care. He really knows his stuff, pays attention to every detail, and made us feel completely comfortable and confident to start our homebuying journey.

Ris · 13 February 2026

★★★★★ 5/5

Google

Mark was excellent to deal with, he followed up consistently and helped us with our search significantly. Out of all the agents we dealt with, Abbotts really stood out due to their personal approach, professionalism and attention to detail, we would highly recommend Mark and Abbotts!

Mark · 13 November 2025

★★★★★ 5/5

Google

Excellent service from all of the team at the Ely branch of Abbotts Estate Agents From the first meeting with Patrick who guided us through the whole process of selling our property. Jack , Zach & Mark who all visited us at our home to discuss the marketing , description and to familiarise themselves with our property. To Mark with his warm, friendly personality whilst being professional. Kept us updated from the first viewing, answering all our questions, through to the successful sale of our home . Great Team Sally & Earl

Sally · 13 March 2026

★★★★★ 5/5

Google

So far i have found all the Staff at the Ely office to be very professional and helpful. Especially Mark and Jack. Kept me up to date with whats going on and always quick to respond to any questions i may have. 😃 …

Lorraine · 13 November 2025

★★★★★ 5/5

Google

I dealt with Mark smith as my realtor when purchasing my first property and he was always available to contact and very helpful throughout the whole process

Jack · 13 March 2026

★★★★★ 5/5

Google

Mark has been professional, knowledgeable and easy to deal with throughout our journey so far. He’s also been responsive, keeping us well informed, and making the process straightforward.

Corey · 13 February 2026

★★★★★ 5/5

Google

I recently contacted these guys in order to book a viewing on a property in which they were marketing. From the initial phone call, 2 forms of booking confirmation, meeting the lovely Mark at the property, to being asked for feedback on the next working day, the whole process was seamless. I didn’t feel pushed in any way when I said that the property wasn’t for me. I was encouraged to get a valuation of my property, of which I took them up on. Jack came out and gave his honest opinion and informed me of the estimated price of my property. This was followed up by an email explaining how he had come to this figure, using his research to support his figure. All in all I have been impressed with the lovely nature of the staff and the casual approach. They have left the details for me to mull over, making me aware that they are here if needed. No pushy salesman approach insight. If you are looking to market your property please consider this company!

Debbie · 13 November 2025

★★★★★ 5/5

Google

Mark has been very helpful to me and my husband so far on our first house buying journey. He has been easy to contact, positive and full of useful information. Thanks Mark!

Rebecca · 13 November 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Mark at Abbotts Estate has been incredibly helpful and professional throughout the entire process. He was excellent during the viewing and made everything run smoothly. Highly recommended, Thank you, Mark

Enzo · 13 November 2025

★★★★★ 5/5

Google

Mark has been great so far into our journey of moving home. Always prompt in replying and very polite. 👍🏻👍🏻 …

Ryan · 13 February 2026

★★★★★ 5/5

Google

Abbotts Estate Agents have been excellent throughout my property purchase. Mark was very helpful during the viewing, and Patrick made the whole process possible. Highly recommended. They have gone above and beyond. Thank you

Silvio · 13 October 2025

★★★★★ 5/5

Google

Mark has been very professional, helpful, and courteous throughout the property purchase process. Highly recommended.

Dickson · 13 March 2026

★★★★★ 5/5

Google

Thank you to Pat and all the Team for making my move happen🙂 it was greatly appreciated that you all went above and beyond. …

Richard · 13 November 2025

★★★★★ 5/5

Google

I had an amazing experience with Mark! From start to finish, he was incredibly professional, knowledgeable, and patient. He also put me in contact with their mortgage brokers to better understand the process in buying a new home. Mark took the time to answer all my questions and provided honest insights about the property. It was a great experience overall, and I truly appreciated their courteous and informative approach.

Paloma · 13 November 2025

★★★★★ 5/5

Google

After trying for months to buy our first house and not getting anywhere, Abbots were not just the only estate agent in the area to return our calls, but to find us a property to our requirements. …

Daniel · 13 April 2025

★★★★★ 5/5

Google

Well done for Mark, helped us to view the lovely property. And was really good throughout the process. 👍🏻 …

Vadym · 13 October 2025

★★★★★ 5/5

Google

Jack & Zack were really excellent with their communication - responded to our enquiry in a timely manner, were attentive and polite. Would certainly recommend!

Sara · 31 July 2025

★★★★★ 5/5

Google

Initial meeting with Pat, really professional and explained the whole process, obviously a wealth of experience and knowledge. Mark had my house under offer the day it went on the market, very proactive and keen to keep me advised at each stage, brilliant. Jack providing support from the office, friendly and knowlegeable. Thank you to you all, a great team 👍

Sarah · 13 November 2025

★★★★★ 5/5

Google

I recently purchased a property that was sold through Abbotts in Ely and the experience was the smoothest one I have ever had. My highlight of the process was dealing with Jack, who went out of his way to progress my purchase as much as possible. He constantly kept me updated and even pushed things forward from my side without being prompted. I have no doubt that I would use Jack and Abbotts in the future, should I need their services. I would now always recommend Jack and Abbotts to any prospective buyers/sellers. Thanks for everything!

Ben · 1 June 2022

★★★★★ 5/5

Google

Thanks to everyone at the Ely branch,especially Tasha Bowes who tolerated and helped with my constant phone calls in what became a very long drawn out process due as usual to solicitors.

MrChomper07 · 4 March 2025

★★★★★ 5/5

Google

Very positive experience when using Abbotts recently. Benjamin, Pat and Jack smoothly guided us through every stage of purchasing an unusual property. Special thanks to Benjamin for his patience. Would highly recommend using Abbotts Ely and the welcome box full of vouchers and products was a very nice touch!

Sandra · 3 June 2024

★★★★★ 1/5

Google

My Wife and I recently bought a house through Abbotts Ely and from start to finish we couldn’t have had a more stressful and exasperating experience. I’ve read quite a few reviews and most have said “excellent service, treated like a valued customer, great communication” but unfortunately our experience was as far from these statements as possible. David started our house purchase journey with lack of communication, ignoring our emails and questions and we grew very tired of having to ask the same questions on several occasions to bet met with yet more lack of response. Our vendor’s situation was not the most simple, however, on several occasions we were promised a weekly update on the situation and yet again no response from Abbotts Ely was received. To that end we complained and Pat took over our purchase. I thought this would be a good move and having the “Area Manager” on the case would make sure we were moving forward. Again we were promised a weekly update, accompanied by the promise of pushing the purchase through as quickly as possible but we were hit with false promises and lies on numerous occasions yet again! Admittedly the recent COVID-19 pandemic did slow things down a little and this was completely understandable, however, when we were promised an update from the “Area Manager” after he had spoken to the Company Directors on how best to move this purchase forward we still had to chase several times with emails just to be told they were pushing for the purchase to go through as quickly as possible. We had to chase absolutely every request time and time again just to simply get nowhere. Then came moving day, we had some issues with the other parties time keeping, to which we informed Abbotts who did absolutely nothing to try and move the situation forward resulting in my Wife and Dad having to complain face to face at the Ely office. They were confronted with a member of staff best described as a “wet drip of a bloke” who didn’t know what to do or indeed understand our situation. For a business that relies on the general public for their existence, they showed complete disregard for communication and professional working practices. We were promised weekly updates; that didn’t happen. We asked for situation reports; nobody ever got back to us without us having to chase several times to be told “we’ll find out and get back to you” starting this merry-go-round of trying to get someone to answer emails and return our calls. I can see so many reviews which state how well all of these principles were done in other peoples purchases, however, our experiences with Abbotts Ely was a complete nightmare and littered with incompetence and lies, both of which we didn’t expect from reading the reviews before we started our process. In short, I firmly believe this to be one of the worst customer service experiences we have ever had.NegativeResponsiveness, Professionalism

Owen · 26 August 2021