Abbotts Countrywide Ely reviews

★★★★★ 5/5

Google

David Monk, Estate Agent was the main contact at Abbotts when our landlord decided to sell the property. David was an admirable agent, who treated myself and my housemate with the utmost respect. He was considerate and respectful at all times; when arranging and completing viewings, and communicating with us. The house sale and viewings took place during the early stages of the global pandemic and this was managed well to ensure everyone's safety at all times. Providing David would be my main contact at Abbotts in Ely, I would use their services again in the future.PositiveResponsiveness, Quality, Professionalism

Rachael · 26 August 2021

★★★★★ 5/5

Google

Just wanted to say a big thank you to a lovely man named Zack. I recently had a phone call with him and he was so kind, informative and helpful throughout. It really made a difference in my day! I would highly recommend this company!

Emily · 13 February 2026

★★★★★ 5/5

Google

Absolutely fantastic service from all the team at Abbotts. Pat was so friendly and up front about all the costs and explained everything to us so we knew the whole process :) Rebekah was so wonderful and helped us out so much through the process of selling and buying our forever home. All our questions and queries were answered quickly and efficiently and they were always so willing to help !! Totally recommend these guys to anyone buying and selling !!

Charlotte · 30 July 2020

★★★★★ 5/5

Google

I have been dealing with the Abbotts team & in particular David Monk this past 6 days with regard to a house I'm purchasing through them in Ely. I sent David an email a few days ago here it is: "may we say how impressed we both are with the kind, professional & courteous manner in which you are dealing with this sale", Fantastic communication & people skills & I wouldn't hesitate to use them if I needed to in the future. Well done team long may it continue.

Gary · 30 July 2020

★★★★★ 5/5

Google

Pat, David and Rebekah were all very friendly and approachable and answered all my questions. They also listened to my frustrations with how long the process was taking and spent hours of their valuable time chasing solicitors on my behalf. This has been my first experience of them and I will be sure to remember them in the future if I have need of an estate agent. Thank you for all that you did to help me get settled in my new home!

Katy · 11 September 2019

★★★★★ 5/5

Google

Pat, David and Rebekah were all very friendly and approachable and answered all my questions. They also listened to my frustrations with how long the process was taking and spent hours of their valuable time chasing solicitors on my behalf. This has been my first experience of them and I will be sure to remember them in the future if I have need of an estate agent. Thank you for all that you did to help me get settled in my new home!

Katy · 28 August 2019

★★★★★ 5/5

Google

We cannot thank Abbott’s enough for the hard work and determination they have shown right from the start, to the sale of our house and for the purchase of the house we love! David went above and beyond in keeping us updated and ensuring everything goes smoothly which we are extremely grateful for. Not forgetting the professionalism of David, Pat and Rebekah throughout the whole process. Their invaluable advice and support has enabled us to have a stress free sale of our property. Thank you Team Abbott’s! :)

James · 15 March 2019

★★★★★ 5/5

Google

We had a great experience. David came and did a covid friendly meeting. Gave us a fair valuation. They were so patient with us as we were wanting to do some upgrades first. The pictures/videos that were done, were great and to a high standard. The communication between Jack, Patrick and David was brilliant with confirmations of viewings in both email and text message. We will definitely be recommending to all house movers.

Louise · 23 March 2021

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.PositiveResponsiveness, Quality, Professionalism

Bertie · 22 June 2022

★★★★★ 5/5

Google

Jack and Zak have been fantastic throughout a complex and demanding purchase! It is always pleasant to deal with people who clearly enjoy and are passionate about their jobs! I would 100% recommend Abbotts for their genuine and responsive service. Thank you for all your help!

Emma · 13 November 2025

★★★★★ 5/5

Google

Very impressed with Mark. He deserves a 5 star feedback. We are looking for our first house and while we are not in particular ready to buy, Mark took the time to explain everything and shows us the property around. He’s an asset for Abbots

Mata · 13 November 2025

★★★★★ 5/5

Google

We were shown around a property by Mark Smith and were very impressed. He was very helpful, professional and gave great advice. We really appreciated his help and expertise.

Isobelle · 16 March 2026

★★★★★ 5/5

Google

Had a positive experience with Abbots, any question we had it was promptly addressed and all staff was super useful and polite. Thank you

Catalina · 6 April 2026

★★★★★ 5/5

Google

David and Pat have to be the nicest estate agents I have ever met, nothing is to much to ask and they have been a real pleasure to have had them helping us find a new home around the Ely area. I would recommend Abbots Ely if you are buying or selling a home and we found them to be extremely helpful and professional.PositiveResponsiveness, Professionalism

Brian · 26 August 2021

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.

Bobby · 15 November 2021

★★★★★ 5/5

Google

I had an excellent experience buying a house from Abbotts Estate Agents in Ely. Always very helpful with enquiries and questions that needed answering. Completion day went very smoothly on the day I received the keys.

Patrick · 13 December 2025

★★★★★ 5/5

Google

Fantastic service from valuation to exchange . Zack’s communication with us was outstanding throughout the whole process. Highly recommended Abbotts in Ely - great team.

PHILIPPA · 13 March 2026

★★★★★ 5/5

Google

Pat, David and team put my faith back in Estate Agents. Pat was my initial contact , clearly professional but not pushy (something I have experienced elsewhere. David then kept me updated throughout the time the property was on the market and was always well informed. Sadly on this occasion a sale did not materialise but Abbotts Ely would be my first port of call to sell a property.

Linda · 12 November 2019

★★★★★ 1/5

Google

Contacted them to request a viewing of a house they launched on Boxing Day, to be then told that it had sold almost 2 weeks ago. What is the point of launching it for sale 26th if that is the case? - Also still being advertised as for sale on Rightmove... poor agency manner and not sure how any of this benefits their seller.

Peter · 3 January 2025

★★★★★ 5/5

Google

Thank you Abbotts for the sale of my property in Ely. Pat came to value my home , and organised a photographer. Rebekah did the accompanied viewings, I was surprised at how well she managed these. I think with their experience and knowledge I received a very good offer on my home. Always willing to help and Filled me in with progress. Would highly recommend Abbott’s.

Pam · 17 October 2019

★★★★★ 5/5

Google

We have just purchased a property and, as we all know, this is quite a stressful moment, and the Abbotts team in Ely have been amazing. We would like to particularly thank Jake for keeping us informed of the progress at all times, that was very helpful. We really recommend them.

Agathe · 27 August 2022

★★★★★ 5/5

Google

Brilliant service from Pat and his team. We went through a difficult time with a personal problem, and Pat was with us and supporting us all the way. Would not hesitate to recommend their service and support to everyone. Definitely deserves 5 stars.

David · 1 May 2023

★★★★★ 5/5

Google

OK so there's lots of agents out there but this agent went the extra mile for me during the ongoing dreadful times in the housing market while the Brexit fiasco continues. The marketing was changed a few times until I eventually had three good offers on my house. The staff at Ely were understanding and patient throughout, I would definitely use them again.

Tom · 12 November 2019

★★★★★ 5/5

Google

David, Patrick and the team at Abbotts could not have been more helpful with sale of our property. Their levels of communication were excellent, compared to my previous experiences with estate agents - they were helpful, friendly, courteous and professional - they really went above and beyond with the correspondence between solicitors and the buyer to expedite the sale. Thanks a million!

Lucy-Rose · 16 November 2019