Abbotts Countrywide Ely reviews

★★★★★ 1/5

Google

Very poor service!!!! After viewing and paying down £350.00 to hold a house to rent, the service was extremely Poor!!! The refranceing part was even more shocking when they did not understand the way my income was tax, after I had explained it to them going back and fort from the agent to the referencing company. They gave a decision that wrongfully reflexed my income. I then had to get my accountant to call them and explain the way my income and taxation works even duo I did this twice before. The office then stopped answering my phone calls, and when I did get hold of them I using 141 to block my number they answer my call right after i called showing my number. I was then given a runaround story by the staff and was told that i'll be called back within five min's once they talked to someone in the office; or they have to talk to the landlord; This went on and I was never called back by anyone till I called them the next day, I even left it for two day when I was told I was getting a call back stright away, and never did. From the day I paid my money to the day I HAD IT with all the Extremely POOR Service 17days had pass!! which was full of stress and upset for me as having to move house with 4 children is a stress in it self but having to put up with the incompetent staff at Abbotts letting, I called up to cancle everything I did not care if the landlord say yes or no to me renting the house all I wanted was my money back!! even this I now have to wait for as the only member of staff that can do refunds within the whold of Abbotts is on holiday till next Monday! I'm doing a live radio interview on BBC Cambridgeshir today and i'm going to get this story into it because people are held at ransom by letting agents cause the need somewhere to live so we put up with all The POOR Service, The Rude staff, The Lack of Empty at what is very stressful times. You had my money and still DO!! you also had an obligation to me as much as you have for the landlord to provide me with a Open,Honest and respectfull service. Which did not happen in this case!!! POOR POOR POOR POOR SERVICE "abbots" Never Again< Mr S Cox.

Ukcox07 · 31 July 2016

★★★★★ 5/5

Google

Excellent service from Pat, Benjamin and Gary when selling our mother’s house after she went into care. They were very sensitive to the circumstances and helped us through the entire process with patience and kindness. The home was sold …

Avis · 13 April 2024

★★★★★ 5/5

Google

A massive thanku to Pat David & Jack from the ely branch.They have gone above and beyond what we expected from an estate agency.Their attention to detail in all aspects of house moving has been outstanding.They are a credit to abbotts in all aspects and will def recommend to everyone.What more can we say other than HAPPY MOVING !!! from 2 very happy clients Mark & Tracey from LittleportPositiveProfessionalism

Tracey · 22 June 2021

★★★★★ 5/5

Google

The best estate agency ever, special thanks to Patrick Case and David Monk , because of you guys our dream become true!!!! Thanks Abbotts Agency!!!!!??????

Ionel · 7 January 2020

★★★★★ 1/5

Google

I would t bother. Their phones are never answered. After trying all day I gave up.

Rachel · 1 March 2025

★★★★★ 5/5

Google

All the staff have been extremely helpful and professional throughout the sale of my property, Especially Pat.

Lauren · 10 December 2018

★★★★★ 5/5

Google

Friendly warm efficient valuation with good advice.First contact had with an Estate Agent.Can reccomend for fast good attention and no hard sell. Graham

Graham · 8 July 2024

★★★★★ 5/5

Google

David came to view our house and work out a valuation. We really liked the way he described the house and saw what we also value about it. He took great pains to contextualize the valuation in terms of recent sales and for sales. If we ever decide to sell, we will definitely be back in touch. Many thanks again

Melanie · 30 July 2020

★★★★★ 5/5

Google

Very detailed and through research was done by the agent, Jack Bidwell, on my "unusual" property before presenting me with a suggest target sale price. Very good service indeed meaning that Abbotts will be my seller of choice should I proceed with this sale.

Roger · 2 December 2022

★★★★★ 5/5

Google

David Monks was a pleasure to deal with! Always professional. Thank you!

Sharon · 4 November 2019

★★★★★ 5/5

Google

I was very impressed with the service I received from both David Monk and Pat Case throughout the whole process and I would definitely recommend Abbotts Ely. They were responsive, patient and kept me up to date with any developments throughout the sale of my property. I would definitely use them again in the future.

Rachel · 24 February 2020

★★★★★ 1/5

Google

I feel sorry for the poor sodds who have these guys as their estate agent. Tried to book in to view some houses they are advertising and was told we had to have to speak to a mortgage adviser first. Unusual, but fine, did that. Having done that tried to get viewings booked, telling them any time on a specific day given - they not only failed to book the viewings, but when we called to ask when they were on the day, they then had the cheek to blame us for not giving them a specific time (I would have thought any time would be easier). Who knows what would have happened if we saw those houses, but we've now offered elsewhere. Oh and the mortgage company they refer you too has 1 star on trust pilot. Undoubtedly they get a great commission for referrals. If you have these guys, I'd recommend looking for another agent.

Oli · 29 November 2020

★★★★★ 5/5

Google

Had Patrick come out and value my house giving some great advise and linked me up with Jess for mortgage advice. Very honest advise when compared to the other agents used for valuation. As it was looks like we will part exchange if we didn't would have sold through Abbots.

Mark · 13 June 2019

★★★★★ 5/5

Google

My main point of contact was David Monk. I have purchased several houses over the years and he has been the most professional and knowledgeable I have dealt with, by far..... Abbotts are extremely helpful and I would definitely recommend them whether you are a seller or purchaser

Ian · 25 January 2020

★★★★★ 5/5

Google

Many thanks to the team at the Ely office for their help with our recent move. Their professionalism was exemplary as I would have expected but I cannot praise highly enough the support we received from Rebekah and Pat in overcoming the problems faced between offer and completion.

Robin · 13 July 2019

★★★★★ 5/5

Google

AT the end of a very difficult sale through no fault of Abbotts, the support and service I received throughout the process was second to none. Always completely upfront and honest and eventually achieved a fantastic result and top price when selling my property. Highly recommend.

Jason · 10 December 2018

★★★★★ 5/5

Google

Thank you Abbotts team Pat, David and Rebekah. You have all been great and made selling and buying easy and helped me every step of the way. I felt that no question was too much to ask. Highly recommend.

Carolyn · 30 July 2020

★★★★★ 5/5

Google

David at Abbotts Countrywide Ely just provided a very prompt and detailed valuation of our property. His friendly and professional manner makes him a pleasure to deal with. Great service, highly recommended.PositiveResponsiveness, Professionalism

Ian · 22 June 2021

★★★★★ 5/5

Google

An Amazing Team. They really Care about their customers and are with you every step of the way. A very Friendly, professional Team.PositiveProfessionalism

Amanda · 26 August 2022

★★★★★ 5/5

Google

Very happy with the service given, friendly helpful team that kept us fully informed all the way. Pat dealt with any little problems quickly and efficiently, would definitely use this estate agent if we ever moved again !

Jane · 10 December 2018

★★★★★ 5/5

Google

Fantastic service and the team were extremely helpful, they went above and beyond to help us with our sale

Andrew · 2 December 2022

★★★★★ 1/5

Google

Poor customer service. The first person dealing with our sale was sacked halfway through which we were not informed about. Frequently the staff were unhelpful and unprofessional--promising to return our calls but failing to do this. At …

Danny · 14 January 2018

★★★★★ 5/5

Google

Pat, David and Team were very responsive, patient and understanding. The sale went through smoothly without any issues thanks to their coordination. Would definitely recommend them for future house sales. n

Amanda · 13 January 2020

★★★★★ 1/5

Google

Extremely dishonest when returning deposit, charged for faults that were present before our tenancy and then lied repeatedly. Staff were incredibly rude and dishonest. If I could give zero I would do!

Steve · 10 December 2018