Abbotts Countrywide reviews

★★★★★ 5/5

Google

Great Estate Agents to deal with. Mark Smith who showed me around my future home was amazing - he was very friendly and professional. A very quick transaction. I would highly recommend. Thank you.

Lesley · 13 October 2025

★★★★★ 5/5

Google

We have just purchased a property and, as we all know, this is quite a stressful moment, and the Abbotts team in Ely have been amazing. We would like to particularly thank Jake for keeping us informed of the progress at all times, that was very helpful. We really recommend them.

Agathe · 2 April 2022

★★★★★ 5/5

Google

David, Patrick and the team at Abbotts could not have been more helpful with sale of our property. Their levels of communication were excellent, compared to my previous experiences with estate agents - they were helpful, friendly, courteous and professional - they really went above and beyond with the correspondence between solicitors and the buyer to expedite the sale. Thanks a million!

Kelly · 31 July 2019

★★★★★ 5/5

Google

Thank you to Jack and the team at Abbotts Ely. Absolute sterling service, kept us fully informed every step of the way and worked really hard on our sale!! Would definitely recommend, do yourselves a favour and use Abbotts Ely! Thanks team, with special thanks to Jack!

James · 30 July 2022

★★★★★ 5/5

Google

I found them very efficient and great at keeping me updated on any progress with my sale

Melinda · 13 February 2026

★★★★★ 5/5

Google

I cannot thank David & Pat enough for all the help on my purchase, they went above & beyond & have been very friendly & professional throughout the whole process. I cannot recommend them enough, I would not consider any other estate agents to use in the future, customer service as it should be, 5*****

David · 30 July 2020

★★★★★ 5/5

Google

I met with Zack who was very informative about the property and super helpful.

Jason · 13 February 2026

★★★★★ 5/5

Google

Sold our house last year with Abbotts in Ely and the team were professional and organised, following up with us on progress of the sale. We were on with two agents and Abbotts definitely were more proactive and engaged. Thanks to David and the team. Kathryn

Kathryn · 13 January 2020

★★★★★ 5/5

Google

Prompt to answer queries and emails, always pleasant and helpful...everything is explained clearly, we would recommend their agency

Christine · 13 October 2025

★★★★★ 5/5

Google

Many thanks to Pat and the team at Abbott's Ely. Pat went above and beyond to get the sale through on our house. We can thank the whole team enough for all there hard work thought our sale and purchase. Would defiantly recommend there services.

Ed · 12 August 2019

★★★★★ 5/5

Google

We used abbotts to sell and buy our house through the pandemic. Pat and david where both very helpful in all aspects. We had pat come to value the house for a start and once we agreed on a price to sell we got all the paperwork sorted and went live. We had lots of people visiting at the start and a lot of interest but no buyers. Nearly 1.5 yeara later we got a buyer. The time it took to sell was not helped by the pandemic. Both david and pat where very good and tryed there hardest on viewings. Once we had sold i was having daily meetings with pat to help me find a property. We used there morgage adviser all over the phone. This worked realy well as i didnt get home in the normal 9-5 hours so he booked me in late and worked with me. I cant say the same for there solicitors and servayors... Just dont use them... There useless i ended getting all my money back from the servayors as they messed up and missed so much. As for th solicitors they just kept missing things and would tell me something weeks later what i could have sorted in advanced. I luckily had pat and david chasing the solicitors daily. i know pat made over 90 phones calls to them and i spent endless hours chasing them up, pushing as they where just too slow. But over all we where very haply with the service abbotts gave us and i would recommend them. (Just not the companys they work with)PositiveProfessionalism

Daniel · 22 June 2022

★★★★★ 5/5

Google

Despite not buying /selling a property through them, the amount of help and guidance they provided was immeasurable. All the staff are extremely knowledgeable, friendly and go out of there way to …

Douglas · 13 April 2025

★★★★★ 5/5

Google

Buying and selling property is never an stress-free experience, however Abbotts go on that journey with you at all stages. Abbotts were great at keeping us informed with viewings and acted professionally at all time. Once we’d accepted the offer Mollie and Pat at Abbotts went above and beyond to keep us informed at each stage and act as a conduit between all parties when required. Would highly recommend Abbotts if you are selling your property.

Mark · 2 November 2022

★★★★★ 5/5

Google

Brilliant service, from start to finish. Sold my property with in 3 weeks. As a first time seller they took the time to explain everything to me. Open with the costs no hidden charges. Pictures were excellent. Staff very friendly and helpful. Thank you

Julie · 13 July 2019

★★★★★ 1/5

Google

Their incompetence could cost you thousands... It started off well. I did a viewing and decided to make an offer. We negotiated and the offer was accepted. I made it clear from the outset that I wanted to use the property for a specific purpose, which they said should be fine, but I asked multiple times for them to check to be 100% certain. They said all should be ok. I instructed my solicitor and we started work to move towards exchange and completion. It was at this stage that the problems started. First, it took months to get documents that I requested. Not necessarily their fault, as it was down to the seller. However, I did get a call from the area manager who was clearly trying to push me through without getting the documentation which I thought was strange and a little unprofessional. Then the big one. My solicitor found out that the management company would not allow me to use the house for my intended purposes. It was a straight "no", and the they said this had been requested before and also refused....I assume not by Abbotts. Trying to get Abbotts on the phone after this was not easy. They only emailed. Eventually I got through and the attitude of the agent was quite surprising. No apology, just a kind of shrug of "Oh well, these things happen, there's nothing we could have done and it's not our fault..." Still, such a basic check was not done in the first instance which was definitely their responsibility and fault. In the meantime, the seller had an empty property so was losing rental income. He had also instructed solicitors so I assume incurred costs. I had racked up broker and solicitor's fees during this process, too. Luckily I had stopped at getting searches done as it didn't feel right. Were it not for the insistence by my solicitor that we get this written permission prior to purchasing the property, Abbotts would have pushed me through the purchase without knowing all the facts that I had asked for. Abbotts said that they would push the management company to change their mind, so I waited. At the same time, I saw that the property came back on the market the next day. Shortly after, I received an email saying that the seller had accepted another offer. It was to be expected but still disappointing. My annoyance was due to the fact that they didn't even have the courtesy to give me a call and say "sorry to let you know that they've accepted another offer. We're sorry it didn't work out this time, etc." If they had handled it differently I would not have been leaving a negative review right now. It's easy to look good when things are going well, but it's how you handle the hard and awkward situations that counts. This is where they fall down. I would not recommend anyone to use this company because if things go wrong they will not handle it well at all.

Rob · 2 April 2022

★★★★★ 5/5

Google

I would like to thank Pat, David and Jack for all their help and support during the sale of my property, they were supportive and responsive and made the process much easier! Thanks team!!PositiveResponsiveness, Professionalism

Chrissy · 26 August 2021

★★★★★ 1/5

Google

They leave properties on Rightmove showing as still for sale that have been sold for ages (months) just so you contact them and they can try to sell you their property finding services.

Danielle · 8 March 2025

★★★★★ 5/5

Google

I can't recommend Abbots highly enough. Jack, Pat and David were great from start to finish. Professional, responsive and supportive throughout the whole process. Definitely deserve 5 stars!PositiveResponsiveness, Quality, Professionalism, Value

Emma · 26 August 2021

★★★★★ 5/5

Google

Abbotts went above and beyond to sell our property. It was our first experience of selling a house and they navigated us through the journey, explaining each step and keeping in constant contact throughout the process to update us on progress. They were consistently chasing up the solicitors to keep the sale running to our time frame. We are beyond grateful for the service we received and would recommend their services to anyone.

Hollie · 1 June 2022

★★★★★ 5/5

Google

Tasha looked after the buying process and I must say kept me well informed and was able to deal with all of my questions and adjust time scales to suit me. Very happy indeed with the overall service.

Nick · 6 September 2024

★★★★★ 1/5

Google

Poor customer service. The first person dealing with our sale was sacked halfway through which we were not informed about. Frequently the staff were unhelpful and unprofessional--promising to return our calls but failing to do this. At times it felt like we were being misled or misinformed. On several occasions they gave us conflicting information or told us forms had been sent out when they hadn't or emails had been written/phone calls made which weren't. In our experience Abbotts is an incompetent estate agency from the area manager downwards. Avoid.

Danny · 10 December 2017

★★★★★ 5/5

Google

The best estate agency ever, special thanks to Patrick Case and David Monk , because of you guys our dream become true!!!! Thanks Abbotts Agency!!!!!🙂🙂🙂 …

Johny · 26 August 2020

★★★★★ 5/5

Google

Very efficient, excellent advice ,and very helpful , kept my mother in the loop during the whole selling process, chased up promptly any issues , many thanks David

Lynn · 3 December 2019

★★★★★ 5/5

Google

The best estate agency ever, special thanks to Patrick Case and David Monk , because of you guys our dream become true!!!! Thanks Abbotts Agency!!!!!🙂🙂🙂 …

Ionutz · 30 July 2020