Abbotts Countrywide Bury St. Edmunds reviews

★★★★★ 5/5

Google

We had a fantastic experience with Jamie Daniel as our mortgage advisor. He was incredibly helpful, honest, and worked tirelessly to find the right lender for us. We truly felt listened to throughout the process, and all of our concerns were carefully addressed, which gave us real peace of mind. Jamie kept in constant communication from start to finish and was always flexible with meeting dates and times, making the whole journey much less stressful. Thanks to his dedication and support, we were able to move into our new home before Christmas. We cannot recommend Jamie enough!

Chris · 13 January 2026

★★★★★ 5/5

Google

Me and my wife have been looking for our first home. Straight away fell in love with the property we are still finalising everything, but Morgan was the agent showing us around and was amazing, so helpful polite and friendly. All our question was answered even done a follow up to see how we were, and could tell how happy Morgan was for us. Then after the viewing Mark contacted us again great help and support through the offer process. Abbotts have been amazing great service highly recommend them.

Adrian · 13 December 2025

★★★★★ 5/5

Google

My husband and I recently had the pleasure of meeting and dealing Maddie and couldn’t be happier with the experience. From the moment we expressed interest in the property, she guided us through every step of placing an offer with clarity and patience. No question was too small, every concern we had was met with thoughtful, informed answers that made the process feel much less daunting. We also would like to thank Mark also for providing us with further information and helping us make our final decision to place our offer on a property . Their communication was prompt and reassuring, and they made sure we understood all the details before moving forward . Highly recommend [Abbotts Estate Agents] to anyone looking for a smooth and transparent home-buying journey!

Trudy · 13 November 2025

★★★★★ 5/5

Google

Lewis and Gemma were stellar. Very easy to work with, and they helped me find a wonderful property. Communication was very wonderful and I'd highly recommend Abbotts, especially if Lewis and Gemma are working with you. The process of letting was made and if you're USAF as well, I have nothing but praise for this agency. You'll be in good hands!

Destin · 30 March 2026

★★★★★ 5/5

Google

I’ve had a fantastic experience with Jamie Daniel from Abbotts Sales and Letting Agents in Bury St Edmunds. From the very start, Jamie took the time to really listen and understand my situation, which made me feel reassured and supported. He explained everything clearly, guided me through the process step by step, and ensured everything has gone smoothly so far. What I’ve particularly appreciated is how proactive Jamie has been in keeping me updated throughout, I’ve never been left wondering what stage things are at. His approachable and supportive manner has made what could have been a stressful process feel much easier and more manageable. I couldn’t recommend Jamie and the team at Abbotts highly enough. They’ve provided an excellent service, and I feel confident moving forward knowing I’ve been so well looked after. Thank you again for all your help!

Farhan · 13 September 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Jake Brenchley from Abbotts to value our home, and we couldn’t be more pleased with his service. He conducted himself with remarkable professionalism and provided a valuation that was not only accurate but also realistic given current market conditions. We truly appreciated his honesty and the clear, no-nonsense advice he offered. From the moment we met, Jake was personable and approachable, which made the experience feel genuine and reassuring. He explained the rationale behind his valuation clearly and candidly, something that set him apart from other agents we’ve met, and helped us understand exactly what to expect. Throughout the process, Jake maintained excellent communication. He kept us informed every step of the way, answering our questions thoroughly and promptly. His expertise, combined with his straightforward approach, made us feel supported and confident in our decisions. We wholeheartedly recommend Jake at Abbotts to anyone looking for an agent who is knowledgeable, trustworthy, and dedicated to delivering honest and professional service.

Julie · 13 September 2025

★★★★★ 5/5

Google

I rented out my flat using Abbotts in Bury St Edmunds as my Agent. Gemma and Lewis were fantastic and very quick in finding a good Tenant. The team in the office are hard working and polite. Thanks. Maria

Maria · 30 March 2026

★★★★★ 3/5

Google

3 stars as Lewis was amazing and helped us understand the whole process as first time renters however on the landlords part the place was a mess when we moved in.

Shannon · 6 April 2026

★★★★★ 5/5

Google

We had a great experience working with Gemma to find a house to let in the Bury St Edmonds area. She reached out immediately upon our initial inquiry and found us the perfect place. One that we didn’t even know was available and met our needs perfectly. Working with her was so simple. She took care of all the details/paperwork and made a stressful time so much easier. She is very knowledgeable of the area and especially of the US military requirements for moving to the country. I highly recommend you work with Gemma at Abbotts. You won’t be sorry.

Megan · 13 February 2026

★★★★★ 5/5

Google

Linda was very helpful, having to pick up the reigns after previous members of staff, who had been dealing with the sal,e left. The sale was not straight forward as it meant dealing with the housing association joint owners who seemed to go out of their way to make life difficult!. Full marks for perseverance and managing to maintain a cool and very professional approach. I would definitely recommend Linda and the Bury St Edmunds office.

Cheryl · 23 September 2024

★★★★★ 5/5

Google

Jamie helped me recently to get a great mortgage deal! He patiently worked with me for months on this and was impeccable in his work and always responsive and following up. I can’t recommend him enough! Thank you Jamie! 🙏🏻

Barbara · 13 September 2025

★★★★★ 5/5

Google

Exceptional client care from Morgan Bowen when arranging viewing of properties for sale. Always polite, considerate with great attention to detail. Excellent follow-up. Met Maddie Snell whilst viewing properties. She was very professional, immaculately presented and had all the facts about the property at her fingertips. Very impressive, although I didn’t end up purchasing the property she was very helpful.

Camellia · 6 April 2026

★★★★★ 5/5

Google

Gemma is incredibly kind and helpful! She went above and beyond to help me find the perfect house.

Katie · 13 February 2026

★★★★★ 5/5

Google

Jamie went above and beyond to help me with my remortgage. They kept me updated and ensured everything progressed quickly. I would highly recommend them.

Ross · 13 November 2025

★★★★★ 5/5

Google

We have just sold my late mothers' flat through Abbotts in Risbygate St . Bury St Edmunds . It was a long process , but Ivy and Steve were professional , kind and always cheerful . They got us through a failed offer( Not Abbotts fault , a real time waster !) and a few other issues we had not expected . Always felt as if we were in safe hands. Thank you so much guys . We can really recommend this team.

JEAN · 16 July 2023

★★★★★ 5/5

Google

Kerry and Sean were both so helpful! Very transparent and easy to talk to. I would absolutely recommend their services to anybody new to the UK!

AJ · 13 October 2025

★★★★★ 5/5

Google

Thank you so much , Sean is very professional and I m very happy about the flat . Thank for your job . Mathieu Vidot

Mathieu · 13 October 2025

★★★★★ 5/5

Google

I'd say as as far as we've seen the letting agencies, Abbott's is best. Me and my partner is from overseas. From the very beginning they were really helpful through the whole process. Especially I have to mention Nicole and Kerry. They both been advising and responding to both of us. They constantly been contacting us through each and every single thing. I have personally met Nicole only on viewing the property and while receiving the keys, she's absolutely a positive vibe. Everything was timely and well organized, superquick from viewing to receiving the keys. I'd highly recommend Abbott's sales and Letting agents . A very big thank you from me and my partner.

Ansamol · 2 March 2023

★★★★★ 5/5

Google

I had a great work relationship with Jamie there. Renewed our mortgage offer promptly so we don’t miss anything in the process. He was always taking time for us and tried his best to contact our solicitors when they failed to come back to us with some clarification. He is very polite and does his job well! Recommend !

Denisa · 13 January 2026

★★★★★ 1/5

Google

The worst letting experience ever - give 21 Bristol Road ip33 a wide berth. The landlady doesn’t respond, pays monthly fees to have the property managed but then wants to send her own contractors. She tells us Countrywide are lying to us. We don’t know who to believe. The relationship between letting managment and landlord is beyond ridiculous and unacceptable. We want out of the contract as the experience has been very upsetting. Everytime we complain or try to put the pressure on to get a something fixed we are told they will call the police as we are harassing them. We have been left without hot water and heating without appropriate replacements for long periods of time during freezing temperatures. Our dishwasher hasn’t worked for the whole duration of the tenancy. The fridge was also mouldy and replaced with a tiny fridge unsuitable for a family of 4. We are being treated completely out of line with what is expected of a landlord and letting company. She even signed for and stole an my urgent medication delivery (which was accidently sent to wrong address by GP)when we moved out and refused to return it. Be warned Abbots represent unethical landlords. Expect great service before you sign up but then they don’t want to know once they have your money. AND MAKE SURE YOU HAND BACK EVERY SINGLE KEY OR THEY WILL ILLEGALLY CHARGE YOU RENT ARREARS BY THE DAY as there is no professional check out procedure. They know every trick on the book. It is totally laughable that they have even replied to this review pretending they will help resolve our issues. We paid a £2600 deposit left the property in better condition than we found it, we treated it like our home and yet we are only being refunded £700 of it. The rest is going to have to be disputed. Absolutely exhausting - every step after we signed the contract of this rental has been miserable.

Kelly · 13 June 2025

★★★★★ 5/5

Google

Great quick response and always made time for viewing thank you Morgan.

LOco_ · 13 December 2025

★★★★★ 5/5

Google

Kerry was absolutely wonderful finding us a home that fit our needs. She was kind, attentive and wonderful at her job. Thank you, Kerry! We are so grateful for you and all your hard work.

Chelcie · 13 April 2025

★★★★★ 5/5

Google

I can honestly say I don't think I could of had a better experience buying a property all the team at Bury st edmunds have been brilliant jamie alexandra and Edward where all on the ball and got me the answers to all my questions promptly they where also very friendly and all approachable nothing was to much to ask so a big thank you from me. Hope was also brilliant she tried to get me a mortgage for the best price and she even stayed late after work unfortunately we couldn't get the price I needed to borrow but that was through no fault of her own I am self employed and a single buyer not the easiest person to find a lender for. I look forward to working with her again in the future. As a whole I would like to thank the team again for a easy non stressful purchase and would like to with them all a merry Christmas and a happy new year. I will definitely be buying future properties with this branch again. Cheers Craig.PositiveResponsiveness, Professionalism, Value

Craig · 20 June 2022

★★★★★ 5/5

Google

I am buying a house through Abbots as a first time buyer. Jaime Daniel has been a HUGE help supporting me through the process (often when my own solicitors have been less then responsive). His prompt replies, expert help and guidance and professional intervention on issues has kept everything on track and been invaluable to me (not least in keeping my stress levels down) throughout the whole process. I wouldn't hesitate to recommend them to anyone buying or selling a house!PositiveResponsiveness, Quality, Professionalism

Steven · 20 June 2022