Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
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5/5
GoogleJust purchased a property through Abbotts. Massive thank you to Ivi for all your help & support. Nothing was to much trouble, you always greeted us with a smile and friendly welcome when viewing the property.
Would recommend Abbotts in the future!
Tracey Β· 25 November 2023
Agent replied Β· 24 March 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJerry Brady was professional and helpful. A good ,no hassle service. My house was ket and everything arranged for me Would recommend Thank you
SUE Β· 23 September 2024
Agent replied Β· 23 October 2024
Many thanks Sue for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleKerry at Abbotts recently found us a Tenant, the process was rapidly and very professionally dealt with and we are extremely pleased with the outcome. Both Kerry and Gemma were extremely helpful and it was a pleasure to communicate and do business with this team.
Andy Β· 9 July 2023
Agent replied Β· 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSean was very efficient and helpful - highly recommend.
Eliza Β· 13 April 2025
Agent replied Β· 13 April 2026
Thank you Eliza for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMaddie and Oliver were both very professional and friendly.
Grace Β· 13 April 2025
Agent replied Β· 13 April 2026
Thank you Grace for leaving us your glowing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleKerry was an amazing agent, as she listened to my wishes, caringly, sought out multiple places that accomplished them. She efficiently followed up and was always punctual. I highly recommend her to assist one in finding their desirable home.
K Β· 25 November 2023
Agent replied Β· 24 March 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe bought our first home just before lockdown and had several issues where people were working from home.
Jamie went above and beyond to help us, our experience could have been so much more stressful if it wasnβt for Jamieβs help!
Jamie was professional and friendly - when the time comes to sell our first house we will definitely be going to Jamie.PositiveQuality
Jay Β· 25 August 2020
Agent replied
Hi Jay, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
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5/5
GoogleI had a great experience with Abbotts as a tenant finding a new property. I had a viewing with Sean, and then Kerry helped me secure the rental. They went above and beyond to help me, and the process wasn't too complicated at all. Thanks guys!
G Β· 17 July 2025
Agent replied Β· 13 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMy husband and I are from
overseas and Nicole made the process of letting here in beautiful Bury St Edmunds an absolute breeze. She was very responsive and patient with us, and helped to take the initiative to answer questions we didnβt even know to ask. Thank you!
Jennifer Β· 1 January 2023
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleMaddie and Morgan have been very enthusiastic, informative, diligent and helpful with a property we are interested in Ixworth. Thank you for all your help so far.
Richard Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you for your kind words! We're thrilled to hear Maddie and Morgan have been able to assist you with your property search in Ixworth. We pride ourselves on providing enthusiastic and informative services to our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI have recently got a property to rent through Abbotts,Gemma was really of great help,she has helped me a great deal,excellent service from her.
I would recommend AbbottsππΎππΎππΎ β¦
Tendai Β· 20 April 2024
Agent replied Β· 19 June 2024
Hi Tendai, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
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5/5
GoogleGreat experience working with Ivi and the team at Abbotts, very positive, very professional and most importantly to me always answered the phone or rang me back at their earliest opportunity.
Thank you
Alan Β· 25 December 2023
Agent replied Β· 24 March 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleBeen with Abbotts for 3 years and honestly itβs been great! Gemma has been so helpful and can help you out with anything! Very professional and proactive in getting you answers or assistance. 10/10 Definitely recommend!
Quinn Β· 29 September 2023
Agent replied Β· 29 October 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI am new to the area and Abbotts helped me with everything! Gemma and Kerry were very welcoming and helpful with the whole transition. The made everything easy on me for my move. Abbotts as a whole is very professional and give the best quality to fit your needs. I highly recommend Abbotts in your next move.
Collin Β· 6 April 2021
Agent replied
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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4/5
GoogleReally, really great experience. We bought and sold through Abbots and they were excellent, from arranging loads of viewings for our house to taking our calls and chasing solicitors when it came to completion. Simon and Steve were fantastic throughout and we'd highly recommend them.
Michael Β· 2 November 2022
Agent replied Β· 30 July 2023
Thank you Michael for your kind review and wonderful recommendation! - Scott @ Customer Relations
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5/5
GoogleGemma has been wonderful to work with! She answered all our questions and even gave us information we didn't even realize we needed. I feel confident that we have found the right place thanks to her and Abbotts.
Dianna Β· 31 May 2023
Agent replied Β· 30 July 2023
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI recently viewed a property with Sean. Very nice guy, was able to answer most my questions, and any others he made a note of to confirm with the landlord, later confirming some the same day, and the rest the next day via his colleague β¦
Katherine Β· 13 April 2025
Agent replied Β· 17 April 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat service and very helpful. Sorted everything in record time
Angela Β· 30 March 2026
Agent replied Β· 13 April 2026
We're thrilled to hear that our service and assistance exceeded your expectations! It's our pleasure to provide efficient and effective solutions for all your needs. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleGemma and her team were lovely to work with and expedited the process for us.
Sarah Β· 10 August 2024
Agent replied Β· 24 August 2024
Thanks Sarah for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGemma was an amazing letting agent and the process was quick and easy. Highly recommend!
Justin Β· 10 August 2024
Agent replied Β· 24 August 2024
Thank you for taking the time to leave us this great 5* review and recommendation Justin. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat service, effective communication from Lewis. No judgement and friendly.
Emily Β· 23 March 2026
Agent replied Β· 13 April 2026
Thank you so much for sharing your experience with us! We are thrilled to hear that Lewis provided great service and effective communication. Our team strives to create a welcoming and non-judgmental environment for our customers. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleKerry and Gemma were absolutely fantastic helping us move into our new home. Friendly, professional, full of advice and extremely helpful throughout the process. HIGHLY recommend!
Olivia Β· 25 November 2023
Agent replied Β· 24 March 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleKerry & Gemma were both so helpful and made finding a home so seamless. Thank you for being so great!!! :)
Belle Β· 23 February 2024
Agent replied Β· 24 March 2024
Many thanks Belle for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAmazing service from the abbotts team in lettings, especially from Kerry Brady. I was looking at serval properties in Bury St Edmund's and Kerry was extemely helpful, she responded to all my questions, concerns and even got me the answers within a couple of hours. She is very easy to talk and work with.
Nhin Β· 28 July 2019
Agent replied
Thank you Nhin for your 5* review! It is great to read that our local Abbotts team have provided you with a great experience. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.