Trusted Agent profile · Bury St. Edmunds, Suffolk
Verified
★★★★★
182 reviews across 1 platform
1 Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AA
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's office in Bury St. Edmunds, Suffolk, at 1 Risbygate Street, is rated 4.6 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 4.6.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
5/5
GoogleHad a property visit today conducted by Sean King, All went great told me he would liaise with our landlord if any there was any concerns …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGemma Woodhouse was friendly and professional from the outset. She was enthusiastic about the property she was showing us. When we were delayed exchanging contracts on our property, Gemma was engaged with the process, maintaining contact with us. Gemma was very responsive to messages and queries and very efficient at processing the referencing and paperwork. This resulted in us being able to sign the contract and receive the keys to the property enabling us to measure up in advance of our move. This all happened in a busy rental market within 48 hours of us being able to proceed. We are pleased that we are renting via Abbotts and Gemma Woodhouse is a credit to them!PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleI’ve recently had to move due to changes in my last Landlords situation and found my current letting on Abbott’s website. From the first interaction, to the moving in day, I have been helped every step of the way. Of note, Gemma and Kerry were fantastic, kept me informed every step of the way, they couldn’t of made it easier. If you are in the market to rent a property, I can whole heartedly recommend this wonderful team of people,, you will be in safe hands. 10 out of 10 in my book.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a property review after approx 6 months in to my lease. Sean King was the gentleman conducting to review. Sean was very polite and …
Thank you for leaving us your superb 5* review Peter. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe worst agent I have ever dealt with, Twice!.. Lies, cover stories and pure rudeness. Their solicitors are useless too. I'd give a wide berth, Jamie is patronising and Alex is plain rude. My estate agent was disgusted with them. They lied to stop me viewing the house until I Contacted the seller and arranged it myself and made her aware. Luckily I did buy the house but only because myself and the seller were in contact and ran it ourselves. Long story short, abbotts did nothing for 5 months and then on the last day we were supposed to move, pushed me to go ahead with removals on the Friday when nobody had exchanged, knowing full well that it wouldn't happen. 4pm came, all our stuff had gone to the new house in the removals vans and we were sat waiting an hour away from our old house, for abbotts to ring and say its not happening today cos accounts had gone home. We then had a mad panic to find storage for our stuff for the weekend and had to go back to our old empty house with 2 kids and lots of animals and no belongings and spent 3 nights sleeping on the hard floor. It cost us £1000 in extra storage and another day of removals fees, I had to go and buy clothes for the weekend for me and the kids and a fish tank and hamster cage for some of our animals. Never in my life would I ever deal with abbotts again, to buy or sell.NegativeResponsiveness, Quality, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave to say thank you to Gemma at Abbotts Bury St Edmunds, she could not have been more professional, helpful and knowledgeable about the area and the properties available. With us not knowing the area very well, Gemma escorted us from property to property and spent a lot of time trying to help us find the ideal property, that would meet our needs. If our dealings with Gemma are a reflection of the whole team, then you can't go wrong asking them to assist with your property needs.PositiveResponsiveness, Professionalism
Hi Steve, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
1/5
GoogleThe customer service of both Kerry and Gemma was well. But there is a house on 8 Teasel Close in Red Lodge that we rented & the landlord is awful. We moved out in December and they refused to give us any of our deposit back. We reached out continuously and after a month of no response, they started making bogus claims & changing prices of deductions. They even tried to deduct a cleaning fee when we already paid for an end of tenancy clean through Abbott’s company cleaners! We raised a dispute, which we won, and finally received our deposit back in April (4 months later). I’m ashamed to see Abbott’s represents the landlord and worried for any future tenants that might live there.NegativeProfessionalism
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleWe purchased our property through Abbotts. Jamie Daniel, Senior Sales Negotiator, managed the whole process from showing us round the property through to exchange. Jamie and Alex have gone above and beyond to ensure the smooth process of the exchange, helping us to follow up with solicitors and providing advice every step of the way. They were always available to speak with us and ensured great communication with our sellers. If we ever go through the sales process again, then I'll definitely be calling Jamie and his team to manage the sale.PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe purchased our property through Abbotts. Jamie Daniel, Senior Sales Negotiator, managed the whole process from showing us round the property through to exchange. Jamie and Alex have gone above and beyond to ensure the smooth process of the exchange, helping us to follow up with solicitors and providing advice every step of the way. They were always available to speak with us and ensured great communication with our sellers. If we ever go through the sales process again, then I'll definitely be calling Jamie and his team to manage the sale.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEverything from the viewing to the moving in was a great experience me and my partner are very happy with our new flat and hope our little boy loves it to when he is born
We're thrilled that you had a great experience with us from start to finish! We hope your new flat brings happiness to your growing family. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMadddie is always very helpful in trying to find us a property. Always polite and very happy, it's a joy talking to her.
Thank you for leaving us your superb 5* review Susan. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleSix months ago I used Abbotts to find a flat in Bury. As you know these places go fast. Nicole was able to show me two flats the same day I called. She even showed me a place that wasn’t even advertised yet. I now call that place home. Give them a call and ask for Nicole. You won’t regret it.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGemma is truly exceptional!! She is very professional, and incredibly prompt in responding to all our needs and questions. We are so grateful that she made the stressful process of moving so much smoother. Thank you, Gemma!
Thank you for leaving us your superb 5* review Kyra. Best wishes, Lucy, Customer Relations.
5/5
GoogleGemma and Kerry were absolutely amazing no faff, no smoke or mirrors just cared about getting us into a property we fell in love with open, honest and transparent from start to finish. Highly recommend they gave me faith back In an industry I wasn't particularly looking forward to dealing with. Thanks again you two.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe purchased our property that was for sale with Abbotts. Jamie Daniel, Senior Sales Negotiator, managed the whole process from showing us round the property through to exchange. He was absolutely brilliant and we cannot praise him enough. Jamie was very quick to respond to our calls and queries and ensured that when he was on holiday, there was someone to cover him. Everyone we dealt with at Abbotts was friendly and very helpful. A very pleasant experience.
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
GoogleI don't normally write reviews, but Oliver was exceptionally helpful and accommodating couldn't fault him very good at his role and would consider using him again in the future.
Thank you for your thoughtful 5* review Harry! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGemma has been so attentive and kind when answering all questions me and my family had before our move. Can't recommend this letting agents enough. Especially Gemma who was always on hand to help.
Many thanks Kate for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently signed on a rental property with Abbott's and we had such great experience! Gemma & Kerry were very quick to respond and even went above and beyond and did a face time walk through of the property, measured for us and all! We HIGHLYrHIGHLY them for your future home! Thank you for making our first time move to UK that much better. We feel very much at home.
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
5/5
GoogleSo far so good. Just set up a new tenancy with Abbotts after moving into the area. Gemma has been extremely helpful and happy to answer any questions I had about my new tenancy. Made the process really quick and painless, which I've not had with other estate agents. Brilliant team at Abbotts
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently signed on a rental property with Abbott's and we had such great experience! Gemma & Kerry were very quick to respond and even went above and beyond and did a face time walk through of the property, measured for us and all! We HIGHLYrHIGHLY them for your future home! Thank you for making our first time move to UK that much better. We feel very much at home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
5/5
GoogleHad a valuation yesterday with Jake. Really friendly, very professional and knowledgeable. Talked us through what buyers look for and was happy to discuss what we felt we would want to do to ready our property for sale. Also took time to explain the processes moving forwards in detail. Good honest advice. Would recommend to anyone in the area.
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleKerry was excellent in getting my letting together quickly, with the help of Shaun. …
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to the wonderful Lettings and Sales team at Abbotts in Bury St Edmunds. Tom and Kerry were very helpful in helping me source a new rental property, showing me around properties that suited my needs and requirements quickly, efficiently and answering all my questions. Thanks again to Jamie and Steven for selling my property for a great price too. To show my many thanks, I even took the four out for dinner!
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleAbbotts has been extremely helpful and polite. Moving house is always a stressful period with so much to think and take care of, but this team has done everything they could to make our transaction as smooth as possible. Special shout out to Kerry and Nicole that have been absolutely lovely 😊 …
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts Countrywide's Bury St. Edmunds office has 182 reviews across 1 platform: 182 on Google.
Abbotts Countrywide Bury St. Edmunds is rated 4.6 out of 5 across all 182 reviews, and 4.6 out of 5 on Google from 182 reviews.
Abbotts Countrywide Bury St. Edmunds, 1 Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AA.
