Abbotts Countrywide reviews

★★★★★ 5/5

Google

Lewis and Gemma were stellar. Very easy to work with, and they helped me find a wonderful property. Communication was very wonderful and I'd highly recommend Abbotts, especially if Lewis and Gemma are working with you. The process of letting was made and if you're USAF as well, I have nothing but praise for this agency. You'll be in good hands!

Destin · 30 March 2026

★★★★★ 5/5

Google

I rented out my flat using Abbotts in Bury St Edmunds as my Agent. Gemma and Lewis were fantastic and very quick in finding a good Tenant. The team in the office are hard working and polite. Thanks. Maria

Maria · 30 March 2026

★★★★★ 3/5

Google

3 stars as Lewis was amazing and helped us understand the whole process as first time renters however on the landlords part the place was a mess when we moved in.

Shannon · 6 April 2026

★★★★★ 5/5

Google

Me and my wife have been looking for our first home. Straight away fell in love with the property we are still finalising everything, but Morgan was the agent showing us around and was amazing, so helpful polite and friendly. All our …

Adrian · 13 December 2025

★★★★★ 5/5

Google

We had a great experience working with Gemma to find a house to let in the Bury St Edmonds area. She reached out immediately upon our initial inquiry and found us the perfect place. One that we didn’t even know was available and met our needs perfectly. Working with her was so simple. She took care of all the details/paperwork and made a stressful time so much easier. She is very knowledgeable of the area and especially of the US military requirements for moving to the country. I highly recommend you work with Gemma at Abbotts. You won’t be sorry.

Megan · 13 February 2026

★★★★★ 5/5

Google

Linda was very helpful, having to pick up the reigns after previous members of staff, who had been dealing with the sal,e left. The sale was not straight forward as it meant dealing with the housing association joint owners who seemed to go out of their way to make life difficult!. Full marks for perseverance and managing to maintain a cool and very professional approach. I would definitely recommend Linda and the Bury St Edmunds office.

Cheryl · 28 August 2024

★★★★★ 5/5

Google

Exceptional client care from Morgan Bowen when arranging viewing of properties for sale. Always polite, considerate with great attention to detail. Excellent follow-up. Met Maddie Snell whilst viewing properties. She was very professional, immaculately presented and had all the facts about the property at her fingertips. Very impressive, although I didn’t end up purchasing the property she was very helpful.

Camellia · 6 April 2026

★★★★★ 5/5

Google

Gemma is incredibly kind and helpful! She went above and beyond to help me find the perfect house.

Katie · 13 February 2026

★★★★★ 5/5

Google

We have just sold my late mothers' flat through Abbotts in Risbygate St . Bury St Edmunds . It was a long process , but Ivy and Steve were professional , kind and always cheerful . They got us through a failed offer( Not Abbotts fault , a real time waster !) and a few other issues we had not expected . Always felt as if we were in safe hands. Thank you so much guys . We can really recommend this team.

JEAN · 16 July 2023

★★★★★ 5/5

Google

Jamie went above and beyond to help me with my remortgage. They kept me updated and ensured everything progressed quickly. I would highly recommend them.

Ross · 31 October 2025

★★★★★ 5/5

Google

Kerry and Sean were both so helpful! Very transparent and easy to talk to. I would absolutely recommend their services to anybody new to the UK!

AJ · 1 October 2025

★★★★★ 5/5

Google

Thank you so much , Sean is very professional and I m very happy about the flat . Thank for your job . …

Mathieu · 13 October 2025

★★★★★ 5/5

Google

I'd say as as far as we've seen the letting agencies, Abbott's is best. Me and my partner is from overseas. From the very beginning they were really helpful through the whole process. Especially I have to mention Nicole and Kerry. They both been advising and responding to both of us. They constantly been contacting us through each and every single thing. I have personally met Nicole only on viewing the property and while receiving the keys, she's absolutely a positive vibe. Everything was timely and well organized, superquick from viewing to receiving the keys. I'd highly recommend Abbott's sales and Letting agents . A very big thank you from me and my partner.

Ansamol · 2 March 2023

★★★★★ 5/5

Google

I had a great work relationship with Jamie there. Renewed our mortgage offer promptly so we don’t miss anything in the process. He was always taking time for us and tried his best to contact our solicitors when they failed to come back to us with some clarification. He is very polite and does his job well! Recommend !

Denisa · 13 January 2026

★★★★★ 5/5

Google

I can honestly say I don't think I could of had a better experience buying a property all the team at Bury st edmunds have been brilliant jamie alexandra and Edward where all on the ball and got me the answers to all my questions promptly they where also very friendly and all approachable nothing was to much to ask so a big thank you from me. Hope was also brilliant she tried to get me a mortgage for the best price and she even stayed late after work unfortunately we couldn't get the price I needed to borrow but that was through no fault of her own I am self employed and a single buyer not the easiest person to find a lender for. I look forward to working with her again in the future. As a whole I would like to thank the team again for a easy non stressful purchase and would like to with them all a merry Christmas and a happy new year. I will definitely be buying future properties with this branch again. Cheers Craig.PositiveResponsiveness, Professionalism, Value

Craig · 25 August 2022

★★★★★ 5/5

Google

Great quick response and always made time for viewing thank you Morgan.

LOco_ · 30 November 2025

★★★★★ 1/5

Google

The worst letting experience ever -give 21 Bristol Road ip33 a wide berth. The landlady doesn’t respond pays monthly fees to have the property managed but then wants to send her own contractors. She tells us countrywide are lying to us. We don’t know who to believe. The relationship between letting managment and landlord is beyond ridiculous and unacceptable. We want out of the contract as the experience has been very upsetting but are told the landlady isn’t responding to our requests. Everytime we complain or try to put the pressure on to get a something fixed we are told they will call the police as we are harassing them. We have been left without hot water and heating without appropriate replacements for long periods of time during freezing temperatures. Our dishwasher hasn’t worked for 8 months since we moved in fridge was also unusable I am on the verge of calling watchdog and authorities as we are being treated completely out of line with what is expected of a landlord and letting company. She even signed for and stole an my urgent medication delivery (which was acidently sent to wrong address by gp)when we moved out and refused to return it. Be warned Abbots represent unethical landlords. Expect great service before you sign up but then they don’t want to know once they have your money.

Kelly · 30 April 2025

★★★★★ 5/5

Google

Abbotts team are the most friendly out of all the estate agents I visited. On arriving from the USA there was a lot of hurdles that needed to be crossed in finding somewhere to live. A special shout out to Gemma . She made this daunting process easy and almost stress free. Gemma took the time to show me the property in a unhurried way and answered all my questions . I had a lot of questions and required information that the team answered freely GREAT job everyone

Peter · 29 August 2024

★★★★★ 1/5

Google

The worst agent I have ever dealt with, Twice!.. Lies, cover stories and pure rudeness. Their solicitors are useless too. I'd give a wide berth, Jamie is patronising and Alex is plain rude. My estate agent was disgusted with them. They lied to stop me viewing the house until I Contacted the seller and arranged it myself and made her aware. Luckily I did buy the house but only because myself and the seller were in contact and ran it ourselves. Long story short, abbotts did nothing for 5 months and then on the last day we were supposed to move, pushed me to go ahead with removals on the Friday when nobody had exchanged, knowing full well that it wouldn't happen. 4pm came, all our stuff had gone to the new house in the removals vans and we were sat waiting an hour away from our old house, for abbotts to ring and say its not happening today cos accounts had gone home. We then had a mad panic to find storage for our stuff for the weekend and had to go back to our old empty house with 2 kids and lots of animals and no belongings and spent 3 nights sleeping on the hard floor. It cost us £1000 in extra storage and another day of removals fees, I had to go and buy clothes for the weekend for me and the kids and a fish tank and hamster cage for some of our animals. Never in my life would I ever deal with abbotts again, to buy or sell.NegativeResponsiveness, Quality, Professionalism

Laura · 25 August 2021

★★★★★ 1/5

Google

The customer service of both Kerry and Gemma was well. But there is a house on 8 Teasel Close in Red Lodge that we rented & the landlord is awful. We moved out in December and they refused to give us any of our deposit back. We reached out continuously and after a month of no response, they started making bogus claims & changing prices of deductions. They even tried to deduct a cleaning fee when we already paid for an end of tenancy clean through Abbott’s company cleaners! We raised a dispute, which we won, and finally received our deposit back in April (4 months later). I’m ashamed to see Abbott’s represents the landlord and worried for any future tenants that might live there.NegativeProfessionalism

Lexa · 25 August 2021

★★★★★ 5/5

Google

Gemma Woodhouse was friendly and professional from the outset. She was enthusiastic about the property she was showing us. When we were delayed exchanging contracts on our property, Gemma was engaged with the process, maintaining contact with us. Gemma was very responsive to messages and queries and very efficient at processing the referencing and paperwork. This resulted in us being able to sign the contract and receive the keys to the property enabling us to measure up in advance of our move. This all happened in a busy rental market within 48 hours of us being able to proceed. We are pleased that we are renting via Abbotts and Gemma Woodhouse is a credit to them!PositiveResponsiveness, Quality, Professionalism

Sam · 25 August 2021

★★★★★ 5/5

Google

I’ve recently had to move due to changes in my last Landlords situation and found my current letting on Abbott’s website. From the first interaction, to the moving in day, I have been helped every step of the way. Of note, Gemma and Kerry were fantastic, kept me informed every step of the way, they couldn’t of made it easier. If you are in the market to rent a property, I can whole heartedly recommend this wonderful team of people,, you will be in safe hands. 10 out of 10 in my book.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 25 August 2021

★★★★★ 5/5

Google

I am buying a house through Abbots as a first time buyer. Jaime Daniel has been a HUGE help supporting me through the process (often when my own solicitors have been less then responsive). His prompt replies, expert help and guidance and professional intervention on issues has kept everything on track and been invaluable to me (not least in keeping my stress levels down) throughout the whole process. I wouldn't hesitate to recommend them to anyone buying or selling a house!PositiveResponsiveness, Quality, Professionalism

Steven · 25 August 2021

★★★★★ 5/5

Google

We purchased our property through Abbotts. Jamie Daniel, Senior Sales Negotiator, managed the whole process from showing us round the property through to exchange. Jamie and Alex have gone above and beyond to ensure the smooth process of the exchange, helping us to follow up with solicitors and providing advice every step of the way. They were always available to speak with us and ensured great communication with our sellers. If we ever go through the sales process again, then I'll definitely be calling Jamie and his team to manage the sale.PositiveResponsiveness, Professionalism

S · 25 August 2021