Trusted Agent profile · Bury St. Edmunds, Suffolk
Verified
★★★★★
170 reviews across 1 platform
39-41 King Street, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7EZ
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's office in Bury St. Edmunds, Suffolk, at 39-41 King Street, is rated 4.6 out of 5 across 170 reviews on 1 platform, including 170 Google reviews rated 4.6.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
1/5
GoogleThe service received by Abbotts Bury St Edmunds in connection with the purchase of a house can only be described as unprofessional,inefficient and unhelpful. Would suggest some Customer Service Training for the Branch Manager.
Thank you for taking the time to leave us this feedback, if you would like to go through this in any more detail please do email me at review@countrywide.co.uk. Kind regards, Tracey.
5/5
GoogleI have worked with both Olivia and Kerry who are great, they are very informative, always gets back to me in a timely manner and are truly very pleasant person to work with.
Thanks Nick for your kind words, best wishes, Mark
5/5
GoogleEverything ran very smoothly and always prompt responses for our rental!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOlivia has always been extremely helpful and efficient, sorting out any queries or problems very promptly and without any delay. I have always been happy with the service. - Kevin Brinkley
Thank you Terry for your glowing 5* review! It is great to read that you found Olivia so wonderful. Kind regards, Scott
5/5
GoogleThe guys looking after this branch are very quick to arrange viewings and always call back for feedback on the properties they sell. Thank you. Mx
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
2/5
GoogleAlthough it's reasonable to say that on the whole, Estate Agents don't have the greatest of reputations, Abbotts follow all the stereotypes by the book. Poor communication being their forte.
Hi James, I'm really disappointed that you found this was the case. If you can give us your comments on where you think we can improve our communication then we would really appreciate it. You can contact us on customercare@countrywide.co.uk, many thanks
5/5
GoogleExcellent service. Great communication and very helpful. Very responsive and everything was done in a timely manner. Highly recommendedPositiveProfessionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional, commited, and provided an excellent service! A very well organised team all round. I will definitely use Abbotts again!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
2/5
GoogleNever called me back, tried to sell me a mortgage before I had even finished my enquiry. Showed lack of interest.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service, highly recommended.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs the owner of 3 rental properties I highly recommend Abbotts Countrywide Lettings of Bury St Edmunds. The level of service received from Holly, Ethan & the team is of the highest standard. Their experience, knowledge and attention to detail ensure a seemless and stressless process for both landlord and tenant alike. I cannot praise this team of professionals enough
2/5
GoogleNot good did not help like they should to sell our place. Glad the contract time is up.
Thank you for taking the time to leave us your comments. I am sorry to read that this may have been your experience. Should you wish to discuss your concerns further, please contact us directly via review@countrywide.co.uk. Kind regards, Amy
5/5
GoogleExcellent response to our viewing requests. Polite friendly service.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional, friendly and efficient service from the Bury St Edmunds team.
Thank you for the great 5* review. Best wishes, Lucy
4/5
GoogleEngaged professionally with well thought through actions and outcomes.
Many thanks Rob for this kind review. Best wishes, Lucy
5/5
GoogleVery good service from Kerry, highly recommended.
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleI found the team at Abbotts Countrywide Lettings extremely helpful, friendly staff who provide a professional service. The lettings team exceeded my expectations, finding a good quality tenant much quicker than anticipated. Thoroughly recommended!
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you for leaving us 5* review Sean Handleigh
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us this 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
