Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently dealt with Abbotts for the sale of my flat in Bury St Eds.
Jamie helped guide the sales process from being listed on the market, to completing the sale with regular and clear communication.
Both Jamie, and Steven are a credit to the branch, who went the extra mile to make sure the sale progressed in a timely fashion.
Ross · 25 October 2019
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
★★★★★ 5/5
GoogleAn amazing service received from Abbotts at Bury St Edmunds! Specially from Jade! Couldn’t recommend them highly enough! Professional, good communication, advice and effort in finding us a perfect rental property. Lovely personality and a big smile from Jade was a massive bonus! Thank you!
Dovile · 10 December 2018
★★★★★ 5/5
GoogleRecently rented a property through Abbotts. Millie and the whole team provided a swift, problem free service and continue to support me with the landlord as work is completed in a timely fashion with the minimum of fuss. Great team!PositiveResponsiveness, Professionalism
Adrian · 25 August 2022
Agent replied · 27 August 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTom showed me a great looking property near the center of Bury St Edmunds. He was friendly, extremely helpful, and very accommodating. He answered all of my questions and provided a great deal of information about the local rental market. I highly recommend working with him as I’m confident he’ll help find what you need.
Conrad · 11 September 2019
Agent replied
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us.
Best wishes
Emma
★★★★★ 5/5
GoogleWas shown a property by Tom, he has a double surname and can’t remember what it was, (sorry). I would just like to say he was extremely mannerly and understood exactly what it was we were looking for. Excellent people skills and he did a great job. I’d have him show me round all houses!
Callum · 12 August 2019
Agent replied
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent service received especially by Gemma and Kerry. Very good Customer Service. Able to help me out with any queries that I had very quickly. From viewing the property to rent to actually receiving the keys all very professional and done in super quick time. Many thanks.PositiveProfessionalism
Vicky · 25 August 2021
Agent replied
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've had a the pleasure of working with Bury St Edmunds team for many years. The Lettings team, Kerry and Nicole have been a great help, polite and accommodating with my enquiries of being a landlord.
Terry · 1 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleMy interaction with this agency was entirely positive. Cloe's warmth and attentiveness were a refreshing contrast to the previous viewings I had experienced at other agencies.
Stella · 20 August 2023
Agent replied · 27 August 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIvi helped me immensely to purchase a property in Bury St Edmunds. She was friendly, professional and went above and beyond with her negotiations to make the purchase happen. Excellent service
Nick · 2 March 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery efficient with all aspects of renting a house. Knew about the house in a lot of detail and didn't rush over anything. Lovely people and were patient.
Maddie · 31 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently moved into a new place and used Abbotts in Bury. Gemma and Kerry we're very professional and helpful. The property was beautiful and the move in process was easy. I'll recommend Abbotts to anyone I know on the market for a new place.
N · 23 March 2021
Agent replied
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience, very friendly, professional staff who guided us through the process to rent our new home in Suffolk. Many thanks, we wouldn’t hesitate to recommend.
Simon · 30 June 2023
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been dealing with Kerry and Gemma to let out our property. Both have been really helpful and knowledgeable from the start. A very professional and friendly service. They kept us informed throughout with viewings and managed to find a tenant quickly. Would definitely recommend!
Robert · 29 August 2020
Agent replied
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleJust had my appointment with Marcus for my first time buyers even, he has been really helpful. Couldn’t as for better service. Would recommend!
Archie · 30 June 2023
Agent replied · 30 July 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleGemma our agent was so sweet and professional. She handled everything very smoothly. Definitely recommend using Abbots letting for findings for your next home.
Jazmine · 30 June 2023
Agent replied · 30 July 2023
Thank you for your superb review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI spoke to a letting agent at Abbott’s this morning regarding making an appointment to view a property managed by her. I had been waiting over two weeks to hear from her regarding this.
She had made no effort with in this time frame to …
Jane · 14 January 2019
Agent replied
Hi Jane
As we had to go through a third party in order to get the tenant's permission to get the property views this is why there was a delay in arranging your visit but if you would like to discuss this or anything else further please do not hesitate to contact us.
Kind regards, Chris
★★★★★ 5/5
GoogleThe staff at Abbotts have been very professional and friendly in all their contacts with me. I highly recommend Abbotts
Elna · 30 June 2023
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey made finding a home super easy, were quick to answer any questions, and super reliable.
Brooke · 29 September 2023
Agent replied · 29 October 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from the team in lettings especially from the branch manager Kerry Brady. I gave Kerry one of my properties to let as another agent was having some issues and within 2 weeks Kerry moved a tenant into my property. Great work!
David · 13 February 2019
Agent replied
Hi David, thank you for taking the time to leave a great review and pleased to read that Kerry was able to let your property so quickly for you. Best wishes, Tracey.
★★★★★ 5/5
GoogleHey Ivi.........You have been AMAZING, professional and worked Soooooooo hard for us......you have been an absolute star!!!!!!!!!!!
Roger · 28 June 2023
Agent replied · 27 August 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbots looked after us from start to finish. Steve the branch manager is very good as is Simon his colleague. Highly recommend them .
Trinitysam1 · 31 October 2022
Agent replied · 27 August 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbotts was lovely to work with, and was always there when I called! Highly recommend letting with them!
Michael · 28 February 2023
Agent replied · 27 August 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a few poor experiences with other estate agents but a recent viewing with Tom at Abbotts has bucked the trend. Info and guidance offered was useful and felt tailored to my requirements. Overall, polite and helpful!
O · 12 August 2019
Agent replied
Thank you for your kind words and 5* review! Best wishes, Scott
★★★★★ 5/5
GoogleVery quick and easy to get what I was looking for! No problems and very helpful
Gage · 30 December 2022
Agent replied · 27 August 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.