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★★★★★
170 reviews across 1 platform
39-41 King Street, Mildenhall, Bury St. Edmunds IP28 7EZ
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's Bury St. Edmunds office at 39-41 King Street is rated 4.6 out of 5 across 170 reviews on 1 platform, including 170 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
5/5
GoogleA friendly, approachable team. Thier support and assistance feels genuine.
Thank you for your kind words! Our team takes pride in providing genuine support and assistance to all our customers. We are thrilled to have made a positive impact on your experience with us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIvi has been very helpful throughout our property purchase and quick to answer all our queries. Thank you
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleA very efficient and helpful team who arranged all the necessary things for our buy to let property and found a tenant in remarkably short time. Really nothing I could find fault with (in contrast with other agents used in the past), and very impressed with the service. They found another tenant for us again and were as professional as the first time.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend Abbots enough. Kerry and Gemma were such great support, friendly and professional. Would happily use Abbots again!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleAbbots quality company and great service Definitely use them again Thanks to Izzy and all the staff Malcolm L
Thank you for your excellent 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleHad a valuation yesterday with Jake. Really friendly, very professional and knowledgeable. Talked us through what buyers look for and was happy to discuss what we felt we would want to do to ready our property for sale. Also took time to explain the processes moving forwards in detail. Good honest advice. Would recommend to anyone in the area.
5/5
GoogleKerry and Tom were both fantastic when helping me find a property in the town centre. Very friendly, helped me with loads of questions and were always a pleasure to deal with. Thanks for making my rental experience a great one!
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
5/5
GoogleIvi is just amazing - so helpful, knowledgeable and super-friendly, yet professional too. I can't recommend her highly enough.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful throughout the whole process, have to give big thanks to Rebecca and Gemma for helping rent out my first property. Definitely recommend using AbbotsPositiveResponsiveness, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleThank you to keegan for the professional way he and Abbots handled the purchase of our new home. He was always happy to help us with any issue we had and tried to answer all our questions. Thank you.
Thank you for taking the time to leave us this amazing 5* review Ted. Kind regards Lucy, Customer Relations.
5/5
GoogleOlivia has been my main point of contact with regards to my rentals. She is very professional and always gets back to me when she says she will. I would highly recommend her to anyone enetering into renting out properties .
Thanks Damian for your recommendation. Taking the time to leave your review and 5* rating is very much appreciated. Kind regards, Mark
5/5
GoogleI found Abbotts Letting Agents to be very professional and knowledgeable about the local housing market. Gemma and Kerry listened carefully to my requirements and helped me find the perfect tenants for my property. They were always responsive to my questions and concerns and made the whole process very smooth. I would definitely recommend Abbotts to anyone looking for a reliable and efficient letting agent.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleNicole and Kerry went above and beyond for me and my family. Couldn’t have asked for a better service.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGemma was so awesome to work with!
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGemma has been Friendly and Efficient throught the rental process. Nothing has been too much trouble and I can highly recommend Gemma and Abbotts Estate Agents.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
GoogleNicole has been amazing in supporting us with our move. Such friendly, professional service. Thank you Nicole
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been working with Abbotts Letting agency for about a month now and everything has gone so smooth. Firstly they were able to abide by my living standards and showed me a very nice house with all the amenities I need. I have been working through two different employees (the agent that showed me the house and her co-worker) and I have been pleasantly suprised by their communication skills with each other regarding my situation. There has never been a point at which I was emailing or talking on the phone with one agent and the other didnt know what was going on. Furthermore, my agents has always answered her emails in a VERY timely manner and never left me hanging. I have had no hiccups in any point of the process of getting my house (so far).
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Best wishes, Lucy
5/5
GoogleI had a great experience with Abbotts as a tenant finding a new property. I had a viewing with Sean, and then Kerry helped me secure the rental. They went above and beyond to help me, and the process wasn't too complicated at all. Thanks guys!
5/5
GoogleThe lettings team went above and beyond with helping me navigate property rental shortly after my arrival to the area. Between careful consideration of my requirements, flexible communication and taking the time to explain every step while answering all my questions, I was able to quickly secure a wonderful home for my time here. Thank you for all your hard work!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleMoved me and my partner into a flat (first time renters) waited 5 days to move in after all checks. 4 months later we are I formed that there are several risks to life via wiring and electrics. Our power box is outdated. And our shower can shock us or cause death. Called over 30 times with no answer because no one in the office. No communication between staff. Seems that they ignore some calls once they have a number saved. Giving it another week to see what will happen before calling environmental health and calling the courts.
Thank you for taking the time to leave us your feedback. I am sorry to read your comments and would like to invite you to discuss your concerns further via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)
5/5
GoogleI can thoroughly recommend Abbotts for their professionalism and service. Gemma has been very patient, helpful and supportive throughout making everything run smoothly.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been working with Abbotts Letting agency for about a month now and everything has gone so smooth. Firstly they were able to abide by my living standards and showed me a very nice house with all the amenities I need. I have been working through two different employees (the agent that showed me the house and her co-worker) and I have been pleasantly suprised by their communication skills with each other regarding my situation. There has never been a point at which I was emailing or talking on the phone with one agent and the other didnt know what was going on. Furthermore, my agents has always answered her emails in a VERY timely manner and never left me hanging. I have had no hiccups in any point of the process of getting my house (so far).
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Best wishes, Lucy
1/5
GoogleUnfortunately Abbotts have let us down very badly since we moved into 5 Cow Cottages Ashen CO10 8JP even though they did some of the repairs Abbotts have continuously let the landlord get away with not carrying out repairs to the said property & this has been going on since we moved in on the 28/10/2017 so i would NOT Recommend Abbotts lettings to anyone on the move from said address on the 27/07 19 wow what a relief because nothing has improved in regards to the service we have received over the past 21 months I am sure Abbotts Countrywide as a whole are a good company but unfortunately their Bury St Edmunds branch is the biggest let down ever for customer service hated the whole experience with them unfortunately especially when we have been honest throughout and rent fully paid up to date such a shame they took notice of a 3rd party landlord who's name don't even appear on the contract I would download all the photographic evidence but it would be too embarrassing for the genuine people who work for Abbotts Countrywide.
We have come across your Google Review this morning and we feel saddened to read this. I’m sure you can understand that we act on behalf of the Landlord and his decisions with his property, which I appreciate has been frustrating for yourselves but we have to act accordingly. I wish you all the best in your new property and hope you will enjoy your time there.
5/5
GoogleMe and my girlfriend are currently looking for somewhere to rent in and around Bury St Edmunds to move very soon. I contacted the office last week and spoke with a lady called Kerry who was very polite and friendly who passed me over to her colleague Vivien. She took down our details to see if she can find the right property for us and was helpful. They didn’t have what we are looking for last week, but have contacted us today and booked us in for a viewing this week. We've found the service really good so far and fingers crossed the property is for us as it ticks all of the boxes!
Thank you Aaron for your wonderful 5* review of our local Abbotts team. It is always great to read such positive reviews from our clients. Best wishes, Scott.
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Abbotts Countrywide's Bury St. Edmunds office has 170 reviews across 1 platform: 170 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Abbotts Countrywide is rated 4.6 out of 5 across all 170 reviews, and 4.6 out of 5 on Google from 170 reviews, checked 9 October 2026.
Abbotts Countrywide, 39-41 King Street, Mildenhall, Bury St. Edmunds IP28 7EZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.