Abbotts Countrywide reviews

★★★★★ 1/5

Google

Unfortunatley, from our experiece there is no way that we can recommed this comany. We wanted to put our property on the market, rung the office on Monday and the earliest appointment was Thursday late afternoon. The manager Mr Allen called and made us sign a form which we were told was for checking money laundering. We did not receive a copy of this or even a business card. The guy spent an hour talking and left saying he would call back on Monday to take some photos with the sun out. Finally turned up about 6pm when the sun had passed a took a few photos with his mobile phone !!! Come Saturday nothing had happened. We then cancelled, as it was becoming a joke. Asked for our key back, which we were told was kept in a secure place, and they said that we could collect from the office. Made a special trip to collect key and Mr Allen says that he left it at home !! We have wasted 2 weeks for nothing. Make sure you do not see the manager.

Brian · 12 August 2019

★★★★★ 1/5

Google

I’m a US military member that just arrived in the UK and found Abbots through the Rightmove app. Took about a month to actually sign a tenancy agreement after deciding to go with an apartment offered through Abbots. They charged a ridiculous amount of “fees” which amounted to almost $700 USD. The Abbots representative that worked with me was very polite but unfortunately inept to working with military members. The agent was unfamiliar with Community Bank which is the only bank US military members can use to pay UK bills like rent, cellphone etc. The agent also forget to add the military clause in the tenancy agreement that is required for military members in a rental agreements. Finally, I sign the tenancy agreement and she assures me that she would get the landlords signature on the agreement which is needed to start OHA before my appointment with the housing office the following day. The time comes to show the housing office my paperwork and I’m still missing the landlords signature on the paperwork because the agent failed to notify the landlord of the importance of his signature on the rental agreement because she was unfamiliar with the rental process for military members. Unfortunately, my appointment was two hours ago and I’m still waiting for the signed paperwork and I’ve had to push back and cancel important work functions. If you’re US military, I would just avoid this company and find another letting agency more familiar with the renting process for military members. By far the worst experience I’ve ever had with a rental company.

Derek · 8 July 2019

★★★★★ 5/5

Google

Me and my girlfriend are currently looking for somewhere to rent in and around Bury St Edmunds to move very soon. I contacted the office last week and spoke with a lady called Kerry who was very polite and friendly who passed me over to her colleague Vivien. She took down our details to see if she can find the right property for us and was helpful. They didn’t have what we are looking for last week, but have contacted us today and booked us in for a viewing this week. We've found the service really good so far and fingers crossed the property is for us as it ticks all of the boxes!

Aaron · 13 February 2019

★★★★★ 5/5

Google

After previous problems with the last estate agency I dealt with I was very reluctant to trust another or re-rent my property out I was on the verge of selling. After putting faith in Kerry Brady the new branch manager at the Bury St Edmunds office I can not fault her. I highly recommend her and if your looking to let your property she’s the lady for you from start to finish the process has been stress free. Once again Kerry, thanks for all your hard work it hasn’t gone unnoticed.

Danny · 13 February 2019

★★★★★ 5/5

Google

Kerry and Gemma took phenomenal care for my wife and I as we moved in from overseas. They patiently attended to each of our questions and worked expeditiously to get us into our house. I can't recommend them enough!

Daniel · 25 June 2024

★★★★★ 1/5

Google

Just an awful experience from initial contact to viewings to final correspondence. Rubbish literature with missing details, generally poor apathy from staff, no interest in the sale until we had exchanged and not an experience we would want to repeat. We would certainly not sell our house with Abbotts and would seriously consider not buying one from them in the future. Why would I want to email this all to a black hole email - Far better for the branch manager from this awful branch to call or make contact themselves...

James · 10 December 2018

★★★★★ 1/5

Google

I spoke to a letting agent at Abbott’s this morning regarding making an appointment to view a property managed by her. I had been waiting over two weeks to hear from her regarding this. She had made no effort with in this time frame to keep me updated about the progress of this appointment. When I enquired as to firstly why I had received no response in that time and why it was taking so long to make a simple appointment she was very rude, defensive and implied that I was being unreasonable and then actually hung up the phone. In summary My experience of this letting agent is that they are highly inefficient with appalling customer service and communication skills. I was made to feel that I had done something wrong by enquiring about an appointment that I had asked to be made over two weeks ago. I don’t think it is unreasonable to expect some sort of communication in that time even if it was not possible to actually pin point a date to view. They had access to my landline, mobile and email. I would not recommend them to anyone. This should not be confused with the sales team who were polite and as helpful as possible today.

Jane · 28 August 2018

★★★★★ 1/5

Google

Abbott’s countrywide Bury St Edmunds maintenance team never phone back when you’re told they will. Don’t reply to emails. Have left me in the dark regarding the repayment of my deposit for over 40 days with no sign as to whether there are any deductions. Absolutely useless. I’d never rent through them again nor recommend anyone doing so. During my tenancy it took over 3 months to send someone to check on a leak. Took 36 days to repay my overpaid rent. I don’t have a good word to say. DONT RISK IT. There are much better estate agents!

Raymond · 28 August 2018

★★★★★ 5/5

Google

Kerry was very polite and more than helpful when it came to answering our questions in a timely manner. She was extremely knowledgable and made the process very easy.

Travis · 15 December 2019

★★★★★ 5/5

Google

I can thoroughly recommend Abbotts for their professionalism and service. Gemma has been very patient, helpful and supportive throughout making everything run smoothly.

Steve · 20 June 2021

★★★★★ 5/5

Google

All of the team at Bury St Edmunds have been great, we have had great service and thorough contact during the whole process We will use again !

Peter · 26 November 2024

★★★★★ 5/5

Google

Just sold our property with Abbotts, they have been very friendly and helpful throughout, offering solid advice and showing an excellent knowledge of the marketplace and selling process, we have been delighted with the sale price they achieved for our property and Ivi and Steve have been incredibly supportive all the way. Highly recommended.

Laura · 31 May 2023

★★★★★ 5/5

Google

Just sold our property with Abbotts, they have been very friendly and helpful throughout, offering solid advice and showing an excellent knowledge of the marketplace and selling process, we have been delighted with the sale price they achieved for our property and Ivi and Steve have been incredibly supportive all the way. Highly recommended.

Laura · 30 May 2023

★★★★★ 5/5

Google

Wonderful customer service. They made what is usually a tedious and frustrating process very smooth for us. Very grateful for your help. Special thanks to Vivien and Kerry. Felix.

F · 15 March 2019

★★★★★ 5/5

Google

They took the time to listen and they also were very helpful and polite. Highly recommended. A special mention to Tom for his time today much appreciated.

Jaeson · 13 June 2019

★★★★★ 5/5

Google

Kerry and Gemma are the best rental team in Bury St Edmunds and beyond. We highly recommend them to all landlords and tenants. Their service is truly excellent!

MC · 24 September 2024

★★★★★ 5/5

Google

I've never had such an easy time renting a place. Fast responses, helpful with every question I had, really helped me to find a place quickly and get all the paperwork done in a organized/timely manner! Gemma and Kerry really took a lot of stress off of moving!

Elizabeth · 30 June 2023

★★★★★ 5/5

Google

We have just begun letting our property with Abbotts, so far communication has been great with Gemma. The process of setting up the letting has also been very smooth - taking the stress from our hands and minds! We look forward to continuing to liaise with the team.

Rebecca · 30 June 2023

★★★★★ 5/5

Google

I would like to thank Holly, Chloe and Charlotte for for the excellent service they have provided for me. I had a bad experience with another agent and the Abbotts have turned that around by their customer service and finding the right tenant for me. I would highly recommend Abbotts to be your letting agent in Bury St Edmunds.

Andrew · 11 December 2015

★★★★★ 1/5

Google

Be careful. Wish I would have known before but they will steal holding deposit even if you find safety issues with the home after initially looking at the house like rotting wood and unkept windows. Also found plenty of other agents in the area that will not even charge a holding deposit. Do your research and make sure you only to sign what you are willing to lose.

Daniel · 21 June 2020

★★★★★ 5/5

Google

Both Sean King and Kerry Brady have been excellent throughout the whole process. Also, thank you to Abbotts for the home move gifts - a lovely touch that I’ve never had before with any agent!

Stephanie · 23 May 2025

★★★★★ 5/5

Google

Incredible experience, Abbotts made the whole experience so easy and stress free and I can't thank them enough for guiding us through the whole process, highly recommend them! Thankyou.

Sean · 20 April 2024

★★★★★ 1/5

Google

Tried to arrange a viewing on the property which joins to mine to look at as a cash buyer.... Waited 3 days for a response to be told we couldn't even have a viewing! If your thinking of selling your home then I would think twice about abbotts... The only agents who refuse to work with a cash buyer with no chain!! Wow

Andrew · 16 May 2020

★★★★★ 5/5

Google

Thanks Becki for being prompt and informative with regards to the electrics updates

Caroline · 14 May 2019