Abbotts Countrywide reviews

★★★★★ 5/5

Google

Abbotts had been recommended to me by a friend and I am so pleased I made contact. I have dealt with estate agents in the past and it has always been a business as usual experience but with Abbotts it’s been very different. Lucy has really taken the time to fully understand our requirements and has made the journey very personal for which I am so grateful for. We sold and purchased through Abbotts, always fully guided by Lucy. Lucy is a great asset to Abbotts and has been key to finalising all the finer details of the sale and purchase. Lucy has been very supportive throughout the process and will always give honest feedback, which is refreshing. If you’re looking for an estate agent with that personal touch then don’t hesitate to contact Abbotts. A huge thank you!

Nikki · 13 February 2026

★★★★★ 5/5

Google

Lucy was an outstanding estate agent from start to finish. She was professional, approachable, and incredibly knowledgeable about the market. Communication was clear and timely throughout the whole process, and she always made time to answer questions or offer honest advice. Lucy worked hard to keep everything moving smoothly and took a lot of the stress out of the experience. I wouldn’t hesitate to recommend her to anyone looking to buy or sell a property.

Carrie · 13 February 2026

★★★★★ 5/5

Google

I wanted to change estate agents and decided to approach Abbotts after a recommendation from a friend. From the start the staff were helpful and guided me through the process. Lucy was proactive and helpful which was a pleasant change from my previous estate agent! Also special thanks to Adam and Josh for your patience with me helping me through the process. Great team at Abbotts!!

Caroline · 13 February 2026

★★★★★ 5/5

Google

Approached Abbots a few times, in different situations. Always been really pleased with them. Josh is always happy to help and talk through things, never pushy. He came to do a valuation recently and was very respectful during. Have recommended them to family and friends and have all been very happy after!

JaspersAlice96 · 13 February 2026

★★★★★ 5/5

Google

Really wanted to point our how warm and friendly the staff were when i popped into the office. I was welcomed with smiles and staff were polite when helping me with some general enquiries I had. Adam was particularly knowledgeable when assisting me a very professional customer service.

Parent123 · 13 February 2026

★★★★★ 2/5

Google

I have to say that I have been very disappointed with your service for the following reason: We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was. I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged. The only positive experience was Emma, who was good at what she did. Thanks Lucy, but I did complain and asked that you might consider knocking a bit of the bill as a goodwill gesture. I got a defensive reply and asked to fill out a form! Its what I expected would happen as opposed to you acknowledging the poor service and offering a goodwill gesture of a small reduction.

Nick · 27 February 2025

★★★★★ 5/5

Google

Adam, Josh and Lucy were all really helpful in the process of finding us a house. They were always polite, professional and good at keeping in regular contact. I wouldn’t hesitate in recommending them to others.

Rachel · 13 February 2026

★★★★★ 5/5

Google

We sold two properties through Abbots quickly and without problems. Josh was knowledgeable about the local area, professional and friendly. Did a much better job than the more expensive agent we tried previously.

Angela · 13 February 2026

★★★★★ 1/5

Google

Literally the worst estate agent I've ever spoken with, LUCY I have 2 words for you "RUDE KAREN" I let Lucy know which property we were calling about and she said I'm at that property today doing a viewing, I let her know we cant do today as we are working and she become rude and aggressive from that point, she then started asking about if I was registered with them, I said no and she proceeded to check by asking my address and name, I needed to spell my surname and half way through repeating it a second time she just cut me with "OH DONT WORRY I WILL JUST REGISTER YOU" I gave my address but let her know we are staying with family as we have since completed on our property and just relocated back to Norfolk From Wales, "HAHAHA HOW LONG YOU BEEN LIVING WITH YOUR PARENTS THEN? I've renovated properties for a job my entire life and she was acting weird and even more rude at this point just because I said we are staying with family, I asked at the start of the call if we could view this particular property on the 2nd Jan as thats when we are next free and she said that would be fine but her colleague would show us around, after some more rudeness I matched the way she was talking to me and all of a sudden that date wasnt a possibility, I couldn't take her attitude any longer so pulled her up on it and asked why the attitude and rudeness "DONT BE STUPID" WOW no words for you Lucy, it's people like you that keep estate agents in top spot for most hated profession and also people like you keeping the whole Karen thing going, not to mention we are in the very best position to purchase our next property, I wonder how the sellers would feel knowing you potentially lost them a sale.

Jay · 13 January 2026

★★★★★ 5/5

Google

We have just sold our 2nd house with Abbotts but the first time with Abbotts Fakenham. After the ease of the sale first time around, it was a no-brainer to go with Abbotts again. The team at Fakenham were amazing, nothing was too much trouble for them. They kept us updated every step of the journey and made the whole process as smooth as a house sale could possibly be. Thank you Kamile and team!

Sam · 2 August 2024

★★★★★ 5/5

Google

I spoke with Adam recently about a property I was interested in and I was very impressed with how knowledgeable he is. He was able to answer all of my questions, and in such a calm and kind manner and gave invaluable insight. I was extremely nervous as I’m new to house hunting, but he made me feel right at ease, such a lovely person! Thank you again for all of your help!

Kathleen · 13 February 2026

★★★★★ 5/5

Google

Excellent work from the Abbotts Fakenham team on our slightly complicated sale. Good advice and help as we were selling from abroad. I very much appreciated their willingness to assist with things a seller would usually do themselves but were difficult for us to do from another country. They kept an excellent line of communication open with the buyers, with quick responses to questions from both parties. Many thanks to Camilla for dealing with the last minute issues and Mark for being kind enough to make a special journey to read the meters!

Natalia · 29 March 2024

★★★★★ 5/5

Google

Dealt with Lucy in the sale of my property - very polite and kept me updated throughout the whole process! Would use her again.

Chris · 13 February 2026

★★★★★ 5/5

Google

Outstanding service from start to finish. The whole team were professional, friendly, and incredibly helpful, but a special mention has to go to Lucy, whose customer service was exceptional. She was always responsive, knowledgeable, and genuinely went the extra mile to make the process smooth and stress-free. I felt supported at every step and couldn’t be happier with the experience. Highly recommend this estate agent to anyone looking for reliable service.

Preston · 13 February 2026

★★★★★ 5/5

Google

Abbotts in Fakenham was able to help us find the perfect first home, that was within our budget and in the exact location we wanted. As first-time buyers, we did not really know where to start, so they referred us to Emily at Countrywide, who was able to find and get us a mortgage. She was absolutely brilliant and didn’t hesitate to answer any questions we had/or if there was anything we was unsure about. Once we found some houses that we liked, we spoke with Shaye on the phone who was able to book us in for some viewings within the same week. The viewings went well and found Shaye to be friendly and helpful, She also made sure that the viewings were COVID-19 secure and asked that we sanitised our hands, wore a mask and ensured that we kept our distance at all times. We also had a second viewing with Mel (as we needed to go and measure up for furniture) and found her to be friendly and polite. After finding the perfect home for us, we put an offer in and luckily for us, the offer was accepted! So, we could begin the steps to buying our first home. Once the house sale had completed, we popped into the branch to collect our keys, then went back home to celebrate! We will definitely be using Abbotts again in future, if we ever decide move houses and highly recommend using them to anyone wanting to buy/or sell a property.PositiveResponsiveness, Professionalism, Value

Jordan · 25 August 2021

★★★★★ 5/5

Google

I can only but praise the Fakenham branch of Abbotts. My experience began when Melanie called me back first thing on a Saturday morning to discuss some houses I had requested viewings online through their website. Sadly the houses I had requested to view were all sold but after finding out my requirements Melanie said she had another home which had come back on the market sale in the village. I had just accepted an offer for our house sale from her client too so it seemed like a good idea to look at the property. Melanie was spot on. The house was amazing and ticked every box and more. Melanie helped secure the deal and from there on was so helpful with both the purchase and selling process. Melanie and Shaye shared their experience and knowledge of local solicitors and put me in touch with a fantastic local solicitor who was not only thorough and time but also reasonably priced. I cannot thank Melanie enough, she is very personable and friendly with a great knowledge of the area. Melanie found my dream home and is an asset to estate agency.PositiveResponsiveness, Quality, Professionalism

Terri · 25 August 2021

★★★★★ 5/5

Google

Just completed a house sale with Abbotts in Fakenham. Kamile was fabulous from the start through to the end, lovely, friendly and professional, kept us well informed along the way, highly recommend. Thank you.

Amanda · 29 November 2024

★★★★★ 5/5

Google

I can honestly say that one could not expect better service from the Fakenham office of Abbotts. In particular, Shaye is positive, friendly and very professional, as is Emily. I did try having a second estate agent company look after my sale, but their service was not a patch of that given by the Abbotts Fakenham office, and the rival company was dumped after some months. I think it would be fair to say that the present political climate has had adverse effects on the UK housing market, but this has not affected the determination of this office, nor the positive and cheerful way with which each and every dealing is met. Definitely a 5-star award and highly recommended.

Mike · 30 July 2020

★★★★★ 5/5

Google

The staff at Abbots in Fakenham were with us every step of the way during the sale of our cottage. We had exceptional service during a lengthy and sometimes challenging process. All our queries and requests were met with prompt attention and we were always kept up to date with progress and developments. Their enthusiasm and interest in our sale made all the difference. A big thank you to Melanie, Nina and Shaye.PositiveResponsiveness, Quality, Professionalism, Value

Eve · 21 June 2021

★★★★★ 5/5

Google

The service i received from Abbots was to say the least, unsurpassed. This sort of thing is not my forte but was made so easy and straight forward for me. The fluidity from one part of the process to the next was seamless and well managed. If i had any questions or was unsure, help was always on the end of the phone or my call returned swiftly. The timescale from start to completion was more than satisfactory and i would recommend Abbots to anyone wishing to buy/sell or unlock equity in there property.

John · 10 December 2018

★★★★★ 5/5

Google

Would highly recommend Abbotts to anyone looking to buy/sell. Lucy assisted me and nothing I asked was too much, efficient and prompt responses and just made the entire process seamless. Thank you Abbotts ☺️

Emily · 13 February 2026

★★★★★ 5/5

Google

Hi to the hardworking team @ Abbotts Fakenham! We both wanted to express how thankful we are for all your kind assistance & support during our property search in the Fakenham area. Special thanks to Shaye for taking the time to establish our exact requirements, introducing us to suitable properties and keeping in regular contact. We wouldn't hesitate to contact you should we need your expert and professional services again.

Nightclub · 30 July 2020

★★★★★ 5/5

Google

Hi to the hardworking team @ Abbotts Fakenham! We both wanted to express how thankful we are for all your kind assistance & support during our property search in the Fakenham area. Special thanks to Shaye for taking the time to establish our exact requirements, introducing us to suitable properties and keeping in regular contact. We wouldn't hesitate to contact you should we need your expert and professional services again.

Orange · 19 November 2019

★★★★★ 5/5

Google

We have just dealt with Abbott’s in Fakenham for our house purchase and cannot praise them enough. Shaye, Hilarie and Melanie were without exception professional, friendly and efficient. Thank you to all of you. It was a breath of fresh air in a difficult time - you took away much of the stress. Heather and Steve Mayes

Heather · 25 June 2021