Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA late review but a much deserved one for Abbots Thorpe St Andrew, especially Kim Skiggs! Abbots worked as the agent for the owners of the property i was buying but the help and communication i received was faultless. My chain had a few blips but Kim kept chasing all parties, keeping them on their toes and keeping me informed every step of the way. Kim acted in a professional, friendly manner from first contact to picking my new keys up on the day! I would not hesitate to recommend or use the local Abbots team in the future!
Lisa · 24 May 2020
Agent replied
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
★★★★★ 5/5
GoogleWe recently purchased a property through Abbotts in Thorpe St Andrew, the process was quick, efficient and painless from start until finish. There was always someone at the end of the phone with answers to our questions and nothing was too much trouble either. Would highly recommend Abbotts to anyone, a very professional service!
Paul · 4 November 2019
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Abbotts team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleWe really couldn't recommend Abbots Thorpe St Andrew enough! Kim was absolutely fantastic in securing both our sale and purchase. Nothing was ever too much trouble and I felt Kim always had our best interests at heart. I would (and will!) highly recommend them to anybody. Thanks Abbotts! :-)
Natalie · 6 November 2019
Agent replied
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
★★★★★ 5/5
GoogleWas very pleased with the service I received from Abbotts at Thorpe St Andrew. Both Kim and Lisa were professional, friendly and genuinely interested and enthusiastic in helping me find my perfect home. I cannot recommend them highly enough.
Bridget · 25 March 2020
Agent replied
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleHad a great experience using Abbotts on the purchase of our first property. Braydn was efficient with coming back to us with any queries we had and consistently keeping us updated as the sale progressed!
Joel · 14 May 2019
Agent replied
Many thanks Joel for the fantastic 5* review of your experience with our Abbotts Countrywide team. All the best settling into your first property.
Kind regards, Lucy
★★★★★ 5/5
GoogleKim and the team are brilliant. Nothing seemed to be too much trouble during our purchase which was handled though them, and they were swift at dealing with the bumps in the road.
Matt · 12 November 2019
Agent replied
Many thanks for the great 5* review and your kind words. Best wishes, Lucy
★★★★★ 5/5
GoogleBraydn was a pleasure to deal with at all stages of the purchase from first viewing to picking up the keys. He’s an asset to the company!
Alice · 13 February 2019
Agent replied
Thank you Alice for your kind words and fantastic 5* review of the great service you received from our dedicated team.
Best wishes
Emma
★★★★★ 5/5
GoogleWe recently bought our house using Abbots Estate Agency and we chose Verity Wilde to be our mortgage adviser. She was absolutely brilliant in explaining the whole process, advising us on everything we may need and finding us a good mortgage deal. We could approach her easily for advise and additional information and she took an extra time to meet us in suitable for us time/branch location. We are very happy with her services.
Mila · 12 August 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved.
Best wishes, Lucy
★★★★★ 5/5
GoogleBrilliant service from Kim and team. Very efficient and professional. Thanks v much
Jamie · 24 April 2020
Agent replied
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
★★★★★ 2/5
GoogleMy partner & I decided to sell our first home with Abbots Thorpe St Andrew, we had other estate agents round to value the property and Abbotts were the last in the chain we had. The valuer came round on a Saturday morning and clearly …
Ryan · 11 September 2020
Agent replied
Hello, I am sorry to read that this has been your recent experience. Customer and client experience is very important to us and as such I would like to invite you to discuss in detail your concerns via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleA really professional and competent agent! Helped us get to grips with marketing the house and got it sold quickly! Supported us hugely coming up to exchange, and guided us up to completion :) - kept us calm in moments of stress and worry!
Luke · 25 March 2020
Agent replied
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleI organised by a move for my elderly parents through the team at Pound Lane, Norwich and have nothing but the highest praise for them. From managing and accompanying all the viewing to keeping me informed of progress the service was exemplary. They were not the least expensive quote but proved that you get the service you pay for. Highly recommended by my parents for the care and attention to detail and by me for the skills in negotiation and management of expectations.
Colin · 10 December 2016
★★★★★ 5/5
GoogleNot all estate agents are the same
We have just sold our house through Abbots Countrywide and I must say we have been thrilled with the service to-date.
The whole team have been professional, courteous, friendly and flexible.
I would certainly not hesitate to use Abbots again or recommend them to our friends
Jon Syder
Jonathan · 10 December 2016
★★★★★ 5/5
GoogleAbbott's and Kim in particular have been brilliant, incredibly efficient friendly and polite, couldn't of asked for more.
Jake · 26 October 2019
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
