Abbotts Countrywide reviews

★★★★★ 5/5

Google

We can’t thank Lianna enough for her hard work throughout our process. The communication from Lianna was amazing. She always rang us back when she was busy. The day we exchanged contracts she worked so hard to ensured it went as smoothly as possible. The whole week had been challenging for us all and Lianna did her best to move things along and always kept us informed. I must also say thank you to Sophie as well who covered when Lianna was on days off or had annual leave. She was also very hard working. The team at Abbotts were so professional at all times. Thank you so much. Graham and Madeleine Middleton

Graham · 9 August 2026

★★★★★ 5/5

Google

We purchased a property with Abbotts and the service we received was excellent. We dealt with Lianna and she kept us updated on the progress throughout. Lianna was very professional and really helpful. She helped move the transaction forward and was very responsive we would have no hesitation in recommending Lianna again.

Andrew · 2 August 2026

★★★★★ 5/5

Google

I recently sold an inherited property through Abbotts, the whole team were great starting out with Dean and following on with Lianna Franklin. To complicate the situation I live in the US so things had to be done, in person, in a small window and then followed up on line and by texts and phone calls. Dean could not have been more helpful, I’m very grateful for his assistance and advice. Lianna has been extremely diligent with updates and all communications. I think it must a great office environment as everyone seems so bright and cheerful. I cannot fault their service and I would definitely recommend them. Thank you all.

Sue · 13 December 2025

★★★★★ 5/5

Google

Had such a positive and welcoming experience with the team here especially Olivia. She was super supportive, approachable and professional helping us find our apartment and with any questions/things that needed fixing she also found us solutions which I’m extremely thankful for! Would 10/10 recommend property searching with Abbots - thanks again

Jade · 23 June 2026

★★★★★ 5/5

Google

The sale of my Father’s property due to his passing was dealt with by the excellent team at Chelmsford. I had contact with all team during the process. Their service was professional, friendly and very supportive. From the photos of the property to all our telephone conversations. Truly first class. A very big thank you to Claire, Dean, Sophie and Lianna. Thank you all so much.

Beverley · 13 February 2026

★★★★★ 5/5

Google

Abbots was a wonderful estate agency to consult during my search for a property. They had a wide range of properties available and really listened to my needs ever time I realised I would like to see something else in a property. They always let me attend last minute to viewings and were very flexible with my ever changing schedule. They also offered a lot of help with offering other services such as surveyors and solicitors. I would especially like to thank Lianna for being so attentive and going above and beyond to show me all that is available and introduce me to chelsmford as a city. I definitely recommend choosing this agency when considering property to buy!

Layyal · 13 September 2025

★★★★★ 5/5

Google

I bought a property through Abbott's, Sophie was absolutely excellent. She kept me updated throughout the process, even if solicitors did not, and went above and beyond to ensure the process went as smooth as possible. I would absolutely recommend her and Abbots to anyone buying or selling in the future.

Else · 23 March 2026

★★★★★ 5/5

Google

I rented a house through the Chelmsford branch for 12 years, all I can say is the Chelmsford branch, Olivia and Tyrone but especially Olivia have been wonderful, they are a pure credit to the company, I had issues with the length of time to get my deposit back. Nearly a month, but that’s the countrywide part of the group and not these two in Branch.

Steven · 13 November 2025

★★★★★ 5/5

Google

Couldn't recommend the team more! Dean was superb in handling our case from day one and often went out of his way and kept us in the loop with everything that was going on. We found Abbotts much more helpful than the vendor we were buying from, and again, Dean (and the whole team!) would go the extra mile to make sure our deadlines were met. We felt all our questions were answered honestly and the team worked to make our processes as quick and smooth as possible.

Royce · 22 May 2025

★★★★★ 5/5

Google

I have just rented through Abbot’s and dealt with Olivia from start to finish who has been brilliant, always there if I had any questions. I’m not originally from Chelmsford and she gave me great knowledge about the area and things to do. Very helpful and would recommend!

Mimi · 13 February 2026

★★★★★ 5/5

Google

Amazing job . Quick to reply smooth process to rent out a place . Me and my girlfriend were very impressed by the transparency level and the straightforwardness of the staff . Olivia was there throughout the whole process of us renting our new apartment . Thankful for abbots and I definitely recommend them

Marwan · 13 September 2025

★★★★★ 5/5

Google

Dean and his team including Claire were very helpful during the process of selling our flat, they continually chased those that needed chasing and kept us informed until completion. Their communication and hard work was very appreciated.

Will · 13 February 2026

★★★★★ 5/5

Google

A huge thanks to Clare, Lianna and the team from the Chelmsford branch..really couldn't have asked for any more. Nothing too much trouble, excellent communication and even a nice welcome gift too ! I forgot to mention Adam, who was amazing regarding the mortgage

Simon · 13 December 2025

★★★★★ 5/5

Google

I strongly recommend Abbotts as the only letting agent at Chelmsford that everyone looking for a place to stay to visit. They have very professional individuals, especially Olivia who assisted in most of our process in getting a place to rent. Thank you Abbotts, thank you Olivia.

Samuel · 13 November 2025

★★★★★ 5/5

Google

I really cannot say enough good things about my experience with Abbotts Chelmsford. I used them due to another local Estate Agent being seemingly incapable of processing the sale of my house. My experience with Abbotts was completely different. Although a challenging sale to say the least, Lianna Franklin persisted in chasing Solicitors and keeping me updated throughout the whole process. I had every faith in Lianna and knew she understood the urgency of the sale, and she honestly made a stressful time much more tolerable. Thank you Abbotts, and I will not have any hesitation in recommending you going forwards.

Michelle · 13 January 2026

★★★★★ 5/5

Google

I tried all of the estate agents in Chelmsford to try and get a place to rent for me and my little girl. They all turned their noses up at me except for this estate agents. They were so helpful and Olivia has been lovely all the way …

Emma · 13 July 2025

★★★★★ 5/5

Google

Excellent service from the Lettings Team at Abbots. Tyrone and Olivia guided us through the complete process of renting out our property. The flat was let out within a week of the previous tenant leaving, such a quick and easy turnaround we couldn’t have asked for a more professional service. We were kept informed at each stage and nothing was too much trouble, they are both very knowledgeable and helpful. I would 100% recommend using Abbotts Chelmsford. Thank you.

Nigel · 13 December 2025

★★★★★ 5/5

Google

Thanks to all at Abbotts for their help in my recent purchase, communication was great and Lianna was particularly helpful, and always on the ball . I would certainly recommend them.

Christine · 13 December 2025

★★★★★ 5/5

Google

Massive thanks to all the team at Abbotts Chelmsford, especially Lianna and Clare who were amazing from start to finish. It’s been a bit of a long journey (thanks to issues with a previous agent), but Abbotts really turned things around …

Chloe · 13 August 2025

★★★★★ 5/5

Google

Abbots have been fantastic and have helped us every step of the way. We would like to make a special mention to Lianna who has always been so helpful and answered any questions quickly no matter how silly. We would 100% recommend using Lianna and her team to anyone looking for fantastic customer service when moving.

Siean · 13 January 2026

★★★★★ 1/5

Google

We started the process with Sophie at the Chelmsford office back in February, told the property was chain free and the sale would be quick. Neither were true. The vendor said she’d rent to avoid delays, that commitment vanished. When we …

J · 13 July 2025

★★★★★ 5/5

Google

5 Stars, A Genuine Star in the Industry! Working with Olivia Gribble has been an absolute pleasure from beginning to end. As an estate agent, she truly stands out for her professionalism and dedication. Olivia made the entire process simple, clear, and stress-free, walking me through each step with patience and expert knowledge. She took the time to understand my needs and provided invaluable guidance, making sure everything was explained in an easy-to-understand way. Olivia’s commitment to delivering the best possible outcome was evident throughout. If you want someone who is not only highly skilled but also genuinely cares about their clients, Olivia is the agent you want by your side. Highly recommend!

Cemal · 4 May 2025

★★★★★ 5/5

Google

We had an exceptionally good experience selling via Abbotts. We were selling an inherited property following a bereavement and Abbotts were sensitive, helpful, professional and honest throughout the process. We had already tried different agents who were very keen to list the property, but then seemed to make no efforts in actually marketing it, and had been very poor at communication. We switched to Abbotts and the property was valued by Dean, who gave us a valuation we were happy with but that was not artificially inflated. He was also honest and helpful about what things we could do or change to help the property sell. Once it was listed, we got regular helpful feedback from Sophie and Claire, who managed the viewings and had actively marketed the property to the right kinds of buyers. A sale was agreed and throughout the process up to exchange and completion we continued to get excellent feedback, with Sophie and Claire often passing on news and updates before our lawyers did. We feel that we received an excellent service from all at Abbotts throughout the sale process. Unlike other agents, they did not give falsely high valuations or attempt to mislead us or the buyers at any stage, and all were refreshingly honest and communicative throughout. I would have no hesitation in recommending Abbotts to anyone for the excellent and professional service they offer. They are head and shoulders above all the other agents we dealt with, and from the frequent interaction we had and the amount of work they undertook, I feel they also offer very good value.

Grahame · 13 October 2025

★★★★★ 5/5

Google

Ty and Olivia have been excellent throughout my move to Essex. Even with troubling issues with my flat, they have been excellent in there reponse and have been highly attentive, professional, and very helpful, and I highly recommend Abbots!

Escupudantay · 13 July 2025