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Abbotts Countrywide reviews

4.6

★★★★★ Excellent

215 reviews across 1 platform

17 Duke Street, Chelmsford CM1 1HP

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Abbotts Countrywide's Chelmsford office at 17 Duke Street is rated 4.6 out of 5 across 215 reviews on 1 platform, including 215 Google reviews rated 4.6. Checked 9 October 2026.

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4.6 / 5

215

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

Completed property purchase today ❤️ Massive thank you to Lianna Franklin who has helped me from day one viewing the property for the first time to completing today. Has been an absolute star and special shout out to Claire (apologies if I have spelt your name wrong) You two have not only helped complete the purchase but made it fun too. Thank you so so much and for everyone else. I highly recommend them both and Abbots in Chelmsford. *****

James · 9 March 2025

5/5

Google

I was consulted by Gary Jenkins and Sophie for buying out first ever home in UK- Today is the key handover. They were extremely helpful throughout the process. I sent them numerous amount of email quering this and that; they gave reply to my emails with answers everytime without failure. They gave us a warm welcome from the beginning and later when we changed our home design according to the limited budget, we were consulted by others. Even after that Gary and Sophie kept helping us with general queries- as it was hard to get to our original team. Gary and Sophie also helped us to choose our home within our budget and Sophie also very kindly pulled out some renovated house options, if we were interested. However, finally we are getting our home now and I wish them all the success in life.

Rifat · 28 July 2023

Agent replied · 30 July 2023

Many thanks for the fantastic 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Joe was very helpful during the entire letting process, my partner and I were having issues to find a place since I am new into the country, thanks to Joe who managed to communicate with all parties and assist us during this process even long distance, we manage to get our home together! ❤️. I would recommend Abbots.

Paola · 23 September 2024

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Olivia and Tyrone have been absolutely outstanding helping me find new tenants for my rental property. Their professionalism, attention to detail and communication throughout has been fantastic and I would highly recommend their services to anyone - thank you!

Mike · 23 July 2026

Agent replied · 23 August 2026

Thank you so much for your kind words! We strive to provide exceptional service to all of our clients and we're thrilled to hear that Olivia and Tyrone were able to exceed your expectations. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Tyrone assisted my daughter in getting her first rental, he was super helpful , keeping us updated about potential properties and then helping us sort all the paperwork. A great overall experience that went very smoothly

Izelda · 2 August 2026

Agent replied · 23 August 2026

Thank you for your kind words, we are so happy to hear that Tyrone was able to provide such excellent service to you and your daughter. We strive to make the rental process as smooth and stress-free as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Gary was absolutely fantastic in what was a long and lengthy experience due to solicitors. He kept me updated and pushed hard to get the sale and buying of both properties. In my experience, he was friendly, experienced and I can’t Thank him enough for all the hard work he put in for me.

Patricia · 9 October 2024

Agent replied · 23 October 2024

Thank you for the fantastic 5* review Patricia and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I requested to rent a property and Abbotts have been one of the few companies that will offer help (I’m a full time student). I have only ever lived with my family or in university accommodation, but Joe and Chloe were so helpful and were willing to sit down with me and go through the documents so I knew what it meant. They explained everything and answered all questions I had. They also managed to make it feel slightly less stressful than I thought. 10/10 service, would 100% recommend. Thankyou Joe and Chloe!!!

Jemma · 2 March 2023

Agent replied · 30 July 2023

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Very positive, helpful and friendly experience from viewing to picking up the keys. Ilya was a fantastic help regarding the viewing, questions we had after aswell as contacting the landlord over further questions. He did not make us feel our questions were an inconvenience. Joe was also extremely helpful during our interactions over the final stage. Highly recommend 👌

Natasha · 25 June 2024

Agent replied · 24 August 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation Natasha. Kind regards Lucy, Customer Relations.

5/5

Google

Had a great experience working with Tyrone and Olivia to find our new flat to rent. Both were friendly, professional and responsive. Everything went off without a hitch.

Ewa · 13 August 2025

Agent replied · 13 April 2026

It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.

5/5

Google

I recently remortgaged a buy to let property using Abbotts Countrywide, our Mortgage advisor Adam was absolutely spot on. He worked hard for me to get the best product. Lenders have been moving rates around to reflect the uncertainty in the economic environment due to the pandemic but Adam persevered and thoroughly searched the market place to get me the right mortgage. Full marks to Adam in terms of dedication, professionalism and personal touch. I was given a thorough and compliant service and all personal data was directed through the correct channels and the entire process was safe and secure. Abbots Countrywide get my vote and id be happy recommending them moving forward. Best, JWPositiveResponsiveness, Quality, Professionalism, Value

John · 25 August 2021

Agent replied

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I give Countryside 5/5 stars for the service my partner and I received recently from Adam Tanner. Adam was our mortgage advisor for our recent purchase and he dealt with any bumps in the road we had during the process with a high level of professionalism. Not only did Countrywide provide a brilliant service, Adam was at the end of the phone whenever there was a development in our process / situation and even if we were just concerned about any aspect of the process. I thoroughly recommend Adam Tanner and countrywide to anyone seeking a mortgage advisor and I'll be recommending Adam to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Holly · 25 August 2021

Agent replied

Thank you for your glowing recommendation, comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

All the credit goes to Ilya Kava for helping us get a nice flat and be the first to be contacted. Everything went smooth. Saw the flat , did the viewing visit and got an answer all in one day . Great customer support and communication from Illya and the team .

Youness · 11 March 2024

Agent replied · 25 March 2024

youness ID Ali thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Olivia and Tyrone from Abbotts Chelmsford could not have been more helpful. They supported us in finding a high quality new home in a short space of time. Would definitely recommend!

Erin · 23 May 2026

Agent replied · 23 August 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I would like to thank all of the team at Abbotts, Claire, Dean, Sophie, Lianna and Adam for all the help and guidance that they provided whilst selling my late Mothers property and for helping me buy a property of my own.

Alan · 13 February 2026

Agent replied · 13 April 2026

"Thank you so much for your kind words and for trusting our team at Abbotts. We are thrilled to have been able to assist you with both the sale of your mother's property and the purchase of your own. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We recently sold our property in South Woodham Ferrers though Abbotts at Chemsford. We decided to go with Abbotts because they managed to sell our previous property during the recession in 2008. Twelve years later they had maintained their high standards of professionalism, presentation and determination to sell in whatever market you find yourself in. We sold (STC) in a week and Jack and his team at Chemsford managed the process from beginning to end with out ever dropping the ball. We would recommend their premium marketing Pack option, because their professional photograther is outstanding and makes your property stand out from the crowd. If you want to get moving then we would certainly recommend Abbots at Chemsford.

Stephen · 11 December 2020

Agent replied

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Wow, absolutely amazing team. I was selling a property for the first time and Dean did not disappoint, from the very first time I met him he was super helpful and during the selling process he continuously provided updates to myself and the buyer. I was also recommended the inhouse mortgage advisor, Adam, who did not disappoint, always working with me to find the perfect and most suitable deal. One thing that stood out about Dean & Adam was that they never needed to brag about how good they are, their work did the speaking. Abbotts are really a one stop shop for all purchasing/buying needs, I highly recommend.

Michael · 30 July 2020

Agent replied

Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)

5/5

Google

Thank you everyone. A very professional service and would definitely use you again. I would highly recommend Abbotts .

Janet · 23 July 2026

Agent replied · 23 August 2026

Thank you so much for your positive feedback and for choosing Abbotts! We are thrilled to hear that you had a great experience with our professional service. We look forward to the opportunity to serve you again and appreciate any recommendations you may have. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Outstanding service, I was living in a hotel for 3 months , searching to rent a house & suddenly Joe helped us within 24hrs & we could rent our beautiful flat . Joe is a great & professional letting manager , he has a solution for each problem. I will be a continuous & loyal customer to Abbotts .

Fadi · 31 May 2023

Agent replied · 30 July 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Adam Tanner is a true professional who puts the client first. He worked tirelessly to match me with a Mortgage that was best for me. He is detailed, patient and gives the client the true picture. Then again he is not just a Mortgage adviser but also a protection consultant. He would make sure the numbers add up so that when you get the mortgage , you also do not feel the strain. I would recommend Adam to my friends and family because he is one of the best in the industry.Thank you Adam!.

Constance · 1 October 2019

Agent replied

Thank you for taking the time to leave us your recommendation and 5* review! Kind regards, Scott

5/5

Google

Hi all, Abbots dealt with all aspects of our property sale with the upmost advice,advisory counsel,professionalism, & above all with a personal approach. Very happy indeed. I strongly recommend their Estate Agency services. Best regards, A J Nice

Andy · 13 February 2026

Agent replied · 13 April 2026

Thank you for your kind words! We are delighted to have helped you with your property sale and are so glad you had a positive experience with our team. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

If you’re looking for an effective an Estate Agent to sell your property, we can wholeheartedly recommend Abbotts. The Chelmsford team, made up of Claire, Sophie and Dean showed unwavering commitment to getting our property sold. Finding a team who not only meets, but far exceeds expectations, is a very rare thing in today's world.

Dinesh · 13 August 2025

Agent replied · 13 April 2026

Thank you for your kind words and high praise for our team at Abbotts! We always strive to go above and beyond for our clients and we are delighted to have exceeded your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

The team at Abbots made our entire moving process smooth and super easy. They were on hand at all times to answer all of our questions. We were in such a rush picking up the keys and signing the contracts and they did everything they could to make the whole process as quick as possible! Thank you Ben and Bukola for all your help, we are so happy in our new home :)

Lucy · 11 November 2019

Agent replied

Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot

5/5

Google

Excellent experience using Abbotts ! The service provided went over and above in terms of pro-activity and support. This agency are extremely reliable, efficient and organized. Jess and Ben were not only readily available and helpful with any query I had they also actively thought of me regarding a suitable property as they knew my needs. Could not have hoped for a smoother experience and would thoroughly recommend them ! Thanks again, Lorraine

Lorraine · 1 October 2019

Agent replied

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation.Best wishes, Lucy.

1/5

Google

AVOID. Read this review first! IMPORTANT: They shove a bit of paper your way asking for a review when you're feeling good about picking up your keys. I would bet they have far fewer positive reviews without this. They'll be great until they get your money, then they couldn't care less. We were promised an extra key, now being told we can't. We were promised it'd be cleaned, flat was FILTHY and they've been useless at sorting anything out. We were promised things would be fixed and now they won't be. We've been lied to again and again, and had ZERO help despite multiple emails and calls. Awful, you'll regret using these guys, made our moving in experience atrocious.

Ruairi · 24 February 2024

Agent replied · 25 March 2024

Thank you Ruairi for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. I look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

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Questions about Abbotts Countrywide

How many reviews does Abbotts Countrywide have?

Abbotts Countrywide's Chelmsford office has 215 reviews across 1 platform: 215 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Abbotts Countrywide's rating?

Abbotts Countrywide is rated 4.6 out of 5 across all 215 reviews, and 4.6 out of 5 on Google from 215 reviews, checked 9 October 2026.

Where is Abbotts Countrywide's Chelmsford office?

Abbotts Countrywide, 17 Duke Street, Chelmsford CM1 1HP.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.