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★★★★★
215 reviews across 1 platform
17 Duke Street, Chelmsford CM1 1HP
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's Chelmsford office at 17 Duke Street is rated 4.6 out of 5 across 215 reviews on 1 platform, including 215 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleOLIVIA HAS A VERY GOOD CUSTOMER SERVICE,THANK YOU FOR MAKING OUR MOVING INTO OUR APARTMENT A REALITY Xxx
Thank you for choosing our services, we are delighted that we could make your moving experience a smooth and stress-free one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAdam was excellent. He helped me with my mortgage while purchasing my first home (which was a shared ownership). He communicated directly with my solicitors and kept me updated and calm at all times, explaining the process step-by-step. Would highly recommend Adam to my friends & family.
Wonderful to read Charlie that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleVery polite, friendly and helpful. Jack was exceptional at keeping us informed at all stages. He impressed us with his positive attitude, working hard to find us a buyer when our first sale fell through. Using Abbott’s was money well spent.PositiveResponsiveness
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleJessica was very helpful in finding a rental property for my sister-in-law and very friendly and easy to deal with,Keeping in contact with my partner Paul and meeting them at the property. She made the process very simple. We definitely recommend the rental side of this business
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleI have received excellent service from Sam,Sean and Ben. They reply very swiftly to my phone calls,texts and emails and have gone the extra mile for requests out of the normal remit. The managed rate is both reasonable and extremely competitive. I would certainly recommend Abbotts as it had previously been to me. My tenancy agreement has now ended at the moment but I would like to take this opportunity to thank Ben and Sam once again for their assistance during the last year and hope to use their services again in the future.
5/5
GoogleYou don't often come across an estate agency this responsive, human and easy to deal with. What could've been a stressful process is feeling smooth and well-supported. …
Thank you for your excellent 5* review, recommendation and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am really pleased with the customer service i received. Any questions i had were answered promptly. I was wished good luck and the sincerity felt genuine and personal. I would recommend their services and would also like to thank Bukola for making it all go smoothly.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GoogleI'm very happy with the service provided by Abbots. Olivia and Tyrone are always very efficient and professional.
Thank you for your kind words! We take pride in providing efficient and professional service to our customers. Olivia and Tyrone are rock stars on our team and we're grateful to have them. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleAmmendment to original review post move in date - the worst experience of moving property I have ever had, the property was handed over in an appalling state upon move-in day. A promised professional clean was not performed, building dust, and 'finishings' abysmal. The check-in Inventory performed by Abbotts upon the same move-in date morning, failed to alert us to a blatant gas leak and faulty meter we identified an hour afterwards - items that were tested and listed as functioning do not. At our own personal expense/time we have had to bring the property to a semi livable state, still without a functioning bathroom and electric hob all 'brand new' and 'excellent condition'. Good at selling the dream but poor at ensuring the tenancy is viable after monies are taken. Do not rent with a small child from Abbotts, it has been one disappointed after another and simply at times unsafe.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe is great. She helped us to find property while it is very difficult to find a property that time. Highly recommend Abbotts.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Rob highly highly recommended from the first phone call to the end.. got a nice house for my family couldn't be happier very professional and kept me up to date would recommended always thank you rob
Thanks for the amazing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSuch a pleasure to have dealt with! Rob made the whole experience of sorting out a rental so easy! Communication was excellent no problems, can't express how helpful compared to other agents! Can't thank you enough!! Highly Recommended!!!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleOlivia and Tyrone are lovely people and very professional. The letting process was great and easygoing. Great Team work.
Thank you for sharing your positive experience with Olivia and Tyrone! We strive to provide excellent service and are thrilled to hear that the letting process was smooth and enjoyable. Happy to have you as part of our team! #GreatTeamwork Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you so much Ilya for helping us to rent a lovely flat.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe has been excellent in dealing with myself & my partner into renting a property. 5* star service & great communication. Thanks and well done Chloe!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from the team at Abbotts, helped me rent the perfect place all the way from South Africa. Everything was as promised when we arrived. Can reccommend them to anyone who is in the market for a home.
Thank you Gawie for your wonderful comments and 5* review and recommendation! I will of course make sure your kind words about our local Abbotts team are forwarded. Best wishes, Scott
5/5
GoogleHad the best experience with Abbots Chelmsford. Everything was easy and straight forward from the beginning. Rob was really helpful and attentive, couldn’t of asked for a better service. Thank you againPositiveQuality
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJack dealt with the sale of our property in Chelmsford, which was not an easy task. So often the experience with an estate agent is a frustrating one, but Jack and Abbotts were totally professional and kept us up to date with all movements and developments, not having to fight for communication is one of the most important things when trying to sell a home. We intend to use Jack and Abbotts again for another sale shortly, so this could not be a better recommendation.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience from start to finish with Rob and Ben at Abbott's Chelmsford. Great service, explained things simply and professionally and found us great tenants quickly. Thanks Rob and Ben.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleAppalling level of service. I have been letting my property for 2 years with Abbotts and was assured the first inspection was completed. I didn't feel the need to follow up with this, as I pay for a 'managed' service so wanted to reduce my time spent and in turn additional stress. It has now come to light when asking for evidence of this (due to the tenants reluctance at me coming with a contractor to fix something) that no inspections have been made. Even more frustrating is that no apology has been made, just ignored emails and calls. It is now being investigated by the internal complaints department prior to the Property Ombudsman. Through Abbotts negligence my property I expect will now have significant damage. Abbotts also asked if I wanted a boiler service through their contractor but I informed them I had already organised this myself. My plumber arrived only to be told that the boiler had been serviced as the tenants had assumed the contractor Abbotts had sent, was my plumber. Abbotts then tried to make me pay for this, despite it being their own error through overlooking my email and me still having to pay my plumber. I decided to get the property valued, sales team called only to get myself mixed up with the tenants and my name wrong. This wouldn't normally be a major issue but when you want to trust someone to sell something of such value and a professional service to enhance the sale of your property this isn't very re-assuring......my advice on both sales and lettings......go elsewhere.NegativeResponsiveness, Quality, Professionalism, Value
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI was really impressed at the speed and turn around from Abbott’s. Very professional, very thorough, and an agency I would definitely recommend. Thanks to Rob and the teamPositiveQuality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing workers. Chloe and Ben were being very helpful for our rental process. Looking forward to move in to this new place!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a property through Abbots Countrywide. The staff were always helpful and friendly, especially Jess. She always responded to enquiries quickly and efficiently and I am very grateful for the help she gave me.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
5/5
GoogleDean is a top guy. Excellent service throughout what was to be a difficult, lengthy lease hold sale, though no fault of Abbotts. Legal and lenders being exceptionally picky but got there in the end.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts Countrywide's Chelmsford office has 215 reviews across 1 platform: 215 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Abbotts Countrywide is rated 4.6 out of 5 across all 215 reviews, and 4.6 out of 5 on Google from 215 reviews, checked 9 October 2026.
Abbotts Countrywide, 17 Duke Street, Chelmsford CM1 1HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.