5/5
Amazing workers. Chloe and Ben were being very helpful for our rental process. Looking forward to move in to this new place!
Agent replied · 30 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

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★★★★★
215 reviews across 1 platform
17 Duke Street, Chelmsford, CM1 1HP
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's Chelmsford office at 17 Duke Street is rated 4.6 out of 5 across 215 reviews on 1 platform, including 215 Google reviews rated 4.6.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
Amazing workers. Chloe and Ben were being very helpful for our rental process. Looking forward to move in to this new place!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
I have resenly rented a property in Chelmsford and I can honestly say that dealing with Abbotts has been first class, my agent was Jessica and from the first phone call I made to Abbotts was to Jessica a lovely young lady who is well on top of things with updates, information and keeping me in touch with what's happening and when, they even carry out follow up calls after you have moved in to check all is well. I would totally recommend Abbotts to anyone looking to rent, friendly helpful service.
Thank you for taking the time to leave us your fantastic comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
1/5
I have been trying and trying to get permission from my landlord now for 3 months to sort out the state of the flat I'm letting through abbotts. Left many messages and spoken to 3 people and no response on this matter at all from Abbotts regarding my questions or requests and its costing me money each month due to not being able to fit a smart meter.NegativeResponsiveness
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Absolutely outraged by the check out service provided here. No deposit or communication received, 5 weeks after leaving property. I would steer clear of this company as the process of receiving your deposit back are non existent. The communication is so poor, that they are breaching every clause of their contract. I had to put 1 star but it deserves -10 stars. I will be seeking legal advice so please ensure before you rent of these guys that check out other more ethical companies.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk. Kind regards, Donna.
5/5
Megan and Jack were great. We had a ton of viewings and a top offer within a few weeks. Highly recommended and very competitive fees.PositiveProfessionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
Recently used Abbott's, Chelmsford and this being my first experience with them and it definitely wont be my last they are a fantastic letting agency. My problems were addressed quickly and efficiently. I dealt with two main port of contacts these being Ben and Bukola both of them very proficient and nothing was too much to ask, they found me a professional tenant very quickly . I've had a really positive experience and would not hesitate to recommend their services, Hope to deal with them again soon.
Thank you for your fantastic review of your experience of our lettings team at Abbotts, Chelmsford. Best wishes, Scott
5/5
I have used a lot of estate agents in the past but none compare to Abbott's, Chelmsford. I was recommended by a friend and was introduced to Ben and Bukola who were fantastic, instantly they built a quick relationship with me their efficiency in dealing with my requests, by either telephone or email were second to none nothing was too much to ask which made me feel at ease. I cannot recommend them enough, the professionalism and ability to go the extra mile was really appreciated by myself. I will be using the services again for sure.
Fantastic to read Tom that you have had a great experience using our Abbotts team in Chelmsford and that you were originally recommended to them by a friend and that as a result of your experience you would have no hesitation in using our team again. Kind regards, Scott.
5/5
Splendid service from Scott Cracknell. Our property sold within 2 weeks after disastrously being on the market unsold for 5 months with another local Estate Agent. From the outset their attention to detail was very reassuring, and the printed sales brochure they produced represented the property very accurately and in great detail and clarity. We appreciated the attention not only from Scott but the other staff members when he was absent. They were always cued up on the latest information and where we were in the process. They ensured that our sale went through as fast as possible, and Scott monitored the transaction with our buyers to completion. Very satisfied, thank you.
Wonderful to read Roy, that our team at Abbotts, especially Scott, were able to achieve you a sale within 2 weeks and provided you a 5* service! It is great to see that you were happy with the attention to detail shown by the team as well monitoring of your sales progression. Best wishes, Jackson.
5/5
Outstanding customer service, Fast response, Professional staff. In particular David Tupper and his team always helped us to solve any problem / issues with our property. So we are really satisfied! thanks!
Thank you Ricardo! It is very pleasing to read such a glowing review. Best wishes, Mark
5/5
Chloe has been amazing. From start to finish she’s been so helpful and reassuring. Thank you!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Adam Tanner made everything very simple and easy to follow, he also helped gain a higher mortgage than originally anticipated in order to secure our first home. Would recommend highly
Thank you David for the kind 5* review of you experience with Adam and our local Abbotts team. Many thanks for the recommendation. Best wishes, Lucy
5/5
Very pleased with the collaboration with this agency. I was looking for an apartment to rent in Chelmsford. The team is efficient, communicative, and dedicated to helping you. I want to particularly highlight their employee, Ilya. He's a young guy but very responsible, communicative, and customer-oriented. Highly recommend to everyone.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Adam Tanner made everything very simple and easy to follow, he also helped gain a higher mortgage than originally anticipated in order to secure our first home. Would recommend highly
Thank you David for the kind 5* review of you experience with Adam and our local Abbotts team. Many thanks for the recommendation. Best wishes, Lucy
1/5
Always mistakes around and am only 4 months tenant, today back home 8:30 pm after I left 8 am , agency visit the property for reason and they left front door unlocked , conservatory door open and light on stairs on 😡 that’s very bad …
Hi Piyo, I am sorry to read about your experience. Please do contact us via review@coutnrywide.co.uk if you wish to discuss further any concerns. Kind regards, Scott @ Customer Care
5/5
Chloe at Abbotts has been incredibly helpful in helping me to rent a property! From fast responses to queries, to being friendly and professional down the phone, she has made the entire process quick and seamless. For something that can usually be quite stressful, I've been surprised by how easy and stress free the whole process has been! Would definitely recommend :)
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
I have recently let a property with Abbotts and the service I received was absolutely fantastic. Bukola and Ben were extremely helpful and professional throughout. Highly recommend.
Thank you very much for your 5* review. It's always good to learn that the service provided is to a high standard. Many thanks, Mike.
5/5
Very professional and quick to respond to any enquiries. Rob was very helpful when viewing the property.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
I had a very positive experience with this agency from the moment they showed me the flat up until I got the keys. Really pleased with them and I would highly recommend them! Very positive attitude and really friendly chaps
George Sierros thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Great service, made our move very easy considering we are first time renters. Bukola was very helpful and made our move go as smoothly as possible.
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
5/5
Brilliant service and helped me to let my first home. Ben was excellent throughout the whole process and maintained good communication with me. Would highly recommend!
Hi, Sophie Thanks for the 5* review! I'm delighted to hear that Ben kept in touch with you about everything and I wish you all the best in your first home. Kind regards, Chris
5/5
Great service, made our move very easy considering we are first time renters. Bukola was very helpful and made our move go as smoothly as possible.
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
5/5
The lettings department were brilliant from start to finish.Both Bukola Rose and Ben made us feel very looked after,I would highly recommend Abbotts Countrywide Chelmsford.
Thank you for your kind recommendation of our Lettings team at Abbotts, Chelmsford, and your 5* review! Best wishes, Scott
5/5
Dean and Scott were brilliant. We have been trying to buy a house for over a year and these guys made it happen! Thank you.
Many thanks for your 5* review. Congratulations on your new home and great that Dean and Scott at Abbotts Countrywide were able to help make it happen! Best wishes, Tracey.
5/5
The lettings department were brilliant from start to finish.Both Bukola Rose and Ben made us feel very looked after,I would highly recommend Abbotts Countrywide Chelmsford.
Thank you for your kind recommendation of our Lettings team at Abbotts, Chelmsford, and your 5* review! Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts Countrywide's Chelmsford office has 215 reviews across 1 platform: 215 on Google.
Abbotts Countrywide Chelmsford is rated 4.6 out of 5 across all 215 reviews, and 4.6 out of 5 on Google from 215 reviews.
Abbotts Countrywide Chelmsford, 17 Duke Street, Chelmsford, CM1 1HP.