Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service in selling our property. Joanna and the team were proactive in bringing prospective buyers to the property and sharing feedback to present the property at it's best. We always felt informed about what was happening when our initial sale fell through, they had new viewers lined up within 24 hours, one of which purchased our bungalow. From start to finish, the team were always cheerful, helpful, polite and a pleasure to work with.
Jonathan · 13 March 2026
Agent replied · 13 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKareena & everyone in the team in Abbots Thorpe Bay are nothing short of amazing! They have been pro active and helpful throughout our first time buyer experience. They made it stress free and we cannot thank them enough from chasing the vendors, responding to our emails promptly and just being efficient overall. We would highly recommend them! Thanks Kareena & Team 😊
KC · 23 March 2026
Agent replied · 13 April 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAbbotts, Thorpe Bay, recently sold our bungalow. We can only say that from day one they were ‘on the ball’. They promptly updated us after viewings. Joanna, Kareena, and Nick were always very helpful and friendly. We recommend them 100% as agents.
Malcolmpipe · 13 March 2026
Agent replied · 13 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAbbotts marketed the property I purchased. The process was very efficient and the time from offer accepted to completion of the sale was only eight weeks. Kareena kept everyone informed and the experience was stress free. Highly recommended.
David · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleJohanna at Abbotts Thorpe Bay recently sold a property for us. She went about the task professionally and with enthusiasm, giving confidence that we would have a successful outcome.
I contrast this with a local competitor that had been recommended to us, that was just interested in a quick sale and suggested that we ask for 20% less than Abbotts actually achieved. Abbotts’ whole approach to the sale was more thorough and consultative.
Like all such transactions things weren’t always perfect, but Johanna and Nick handled challenges well. They were good with communication and expectation setting. I would use Abbotts again if I had a property transaction in the Thorpe Bay / Shoeburyness area.
Justin · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are so glad to hear that Johanna and Nick provided you with a thorough and consultative experience, and were able to handle any challenges that arose professionally. At Abbotts, we strive for success and always have our clients' best interests in mind. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally good experience with Abbott & Co Estate Agents. Joanna was helpful, friendly and kept us updated throughout. She made the whole process feel much easier. Would definitely recommend.
Rose · 13 March 2026
Agent replied · 13 April 2026
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service provided by Abbotts. A special mention to Joanna who helped us every step of the way. Thank you so much we highly recommend.
Jack · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI can thoroughly recommend Nick and his team. Nick, Johanna and Kareena provided seamless support throughout what turned out to be an unnecessarily complicated process. They were professional, knowledgeable, efficient and managed every obstacle with warmth, humour and great people skills.
Excellent job!
Annie · 16 May 2025
Agent replied · 3 June 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving used Abbott’s Thorpe Bay for both the sale of my property and the purchase of a new home 6 months later I can honestly say they go above and beyond to provide the best customer service possible. I truly believe the team are genuinely concerned about their clients and endeavour to make the process as smooth as possible, providing advice and support from start to finish. Particular shout out to Joanna for all her help. I would fully recommend Abbott’s Thorpe Bay as excellent agents for any house move.
Sandra · 15 August 2023
Agent replied · 29 October 2023
Thank you for your recommendation and terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving used Abbott’s Thorpe Bay for both the sale of my property and the purchase of a new home 6 months later I can honestly say they go above and beyond to provide the best customer service possible. I truly believe the team are genuinely concerned about their clients and endeavour to make the process as smooth as possible, providing advice and support from start to finish. Particular shout out to Joanna for all her help. I would fully recommend Abbott’s Thorpe Bay as excellent agents for any house move.
Sandra · 29 July 2023
Agent replied · 27 August 2023
Thank you for your recommendation and terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKareena is lovely 💎💎💎❤️❤️❤️ …
Olivia · 13 March 2026
Agent replied · 13 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI had already left a review and had a phone call from somone in the Thorpe bay branch asking me to take it down. They told me it wasn't them who sold the house and they wouldn't have done what I'm about to explain. My parents put an offer in on a property and so did one of the agents friends, initially the friend of the agent had put an offer in at £370k then we put an offer in at £400k. Then all of a sudden the friend has put the same offer which isn't a problem. What the problem is is that your agents lied to the vendor saying there friend was ready to go when 2 months later the house is still stc they was as ready to go as my parents was. We never got asked to put a counter offer in or even thought about. If you do business all through back doors I don't think this is very professional and have already taken this further because there should be a fair chance for all. Also not lying to the vendor saying that the person is ready to go when they full well wasn't isn't a good move
Jack · 13 April 2026
★★★★★ 5/5
GoogleI recently sold my flat in Shoeburyness and the experience and support I received from Nick Webber was fantastic. He and his team went above and beyond to ensure a smooth sale.
Many thanks
Rob · 13 April 2025
Agent replied · 3 May 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally great service received when purchasing our new house, especially from Joanna who went above and beyond to support the process from start to finish and to top it off, a lovely little ‘welcome to your new home’ pack from the Thorpe Bay Abbotts team when picking up our keys.
Louise · 26 January 2026
Agent replied · 13 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally good experience with Abbotts who sold our house. Professional and great communication. Joanna was so helpful and prompt in replying to everything. Highly recommended estate agent.
Barry · 15 February 2025
Agent replied · 14 August 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments Barry. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA very helpful team from beginning my purchase to completion! They would go the extra mile to make you feel your move was as important to them as it was to you!
Anne · 9 April 2026
Agent replied · 13 April 2026
Thank you for the amazing review! Our team strives to make every customer's experience as smooth and important as possible. We are so glad to hear that we could be of assistance from beginning to end. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat customer experience received from Abbotts. We have tried to sell our property 3 times with different companis. Terry was honest and clearly done his home work when he came to value the property and valued it at the right level to enable us yo sell in 2 weeks. from the moment we went on the market to the day of completion the whole team were engaging and supportive. Paul provided twice a week catch ups between me and the buying to help resolve any issues we had. Whilst we have said we wouldn't sell our new property, if we did we would definitely use this branch again. service was a*. Thank you Abbotts
Sonia · 29 July 2019
Agent replied
It is great to read your experience with Abbotts in Thorpe Bay, was so positive and you were able to gain such a quick sale. It is fantastic to hear how supported you felt by the branch, i will ensure your kind words are fed back to Paul, Terry and the team at the branch. Many thanks for taking the time to post your review.
★★★★★ 5/5
GoogleAbbotts provided a professional responsive service especially when the first sale fell through and new buyers were found very quickly. Would recommend and use again if necessary
Paul · 6 April 2026
Agent replied · 13 April 2026
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI can not speak highly enough of the superb job that Lucy and her team undertook in selling my property in Shoeburyness. They kept me fully informed of how things were progressing with the sale and were always available to take my calls and answer my questions. Nothing was too much trouble for them. There are a number of Estate Agents along The Broadway Thorpe Bay. I'm glad I choose Abbots.
Colin · 22 September 2019
Agent replied
Wonderful to read Colin that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Mike.
★★★★★ 5/5
GoogleThe staff are very helpful and always there for any questions. Abbotts sold my home within a couple of months
Bill · 16 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleProfessional, friendly and always quick to help. I would happily recommend them to anyone looking for a reliable estate agency.
Gary · 13 March 2026
Agent replied · 13 April 2026
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI highly recommend using Abbotts estate agents thorpe bay. They sold my house very quickly and were completely on top of things all the way. Joanna from Abbotts was fantastic. She was dealing with crisis issues before I even raised them. Abbotts are worth every penny. Thank you to all of the team
CAROLINE · 4 April 2025
Agent replied · 14 August 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe engaged Abbotts because their valuation was the highest, and the sale they achieved exceeded our expectations. Nick and his team were helpful and communicative, prepared to go the extra mile.
Frank · 15 August 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbotts sold our home in Thorpe bay within 2 weeks off going on the market at the full price Joanna in particular has been excellent Hope we don’t move again but if we do I would only use Abbotts Thank you
Edward · 15 March 2025
Agent replied · 14 August 2025
Thank you for your glowing 5* review Edward. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.