Abbotts Countrywide reviews

★★★★★ 1/5

Google

Was interested in purchasing a property for sale with abbots and tried to set up a viewing. One was set up for two weeks in advance and then moved to the following day. We were told that they would confirm a time for the viewing with the owner as they would be present in order to let us in. It is now the day of the appointment, we have called multiple times for the previous five days and have had no response, even visiting the branch at a time where they were advertised as open, but there was no one there to speak to, so we have assumed we will not be viewing the property. Its seems as if they dont want to sell their properties? Slightly counterintuitive for an estate agent and extremely unprofessional!

Safy · 19 August 2026

★★★★★ 1/5

Google

Worst Agency ever especially Letting Department, they do not respond to emails nor answer the phone. Countless Emails sent to Nathaniel but no response lack of professionalism and they have been holding my deposit for weeks now won’t return it back just went quiet no communication or respond back to emails. I just want my deposit back please see no need to be fighting or Abbotts withholding it when the check-out inspection was completed and no deductions were identified

Carly · 23 July 2026

★★★★★ 5/5

Google

Didn’t have the chance to go through a full purchase with these guys however had a viewing and a discussion about putting in an offer and Chloe Stuttle was fantastic at the viewing, extremely professional and friendly. Post viewing I tried to put in an offer which again Chloe helped with. Following this Chloe has made the effort to check in on my journey as a first time buyer always being friendly, professional and knowledgeable. Highly recommend.

Sam · 23 July 2026

★★★★★ 5/5

Google

We can't thank Chloe and Nathaniel enough for their professional outlook to find us properties and rentals, and most recently we purchased a 2 bedroom flat from Abbotts with the much appreciated help from both Chloe and Nathaniel and their team of back office professionals. We will certainly be returning to deal with Abbotts for further purchases and rentals etc etc. Well done you guys we will be back.🙏

Alan · 9 August 2026

★★★★★ 5/5

Google

Just completed the purchase of a property in Colchester. Of all the people involved in the entire process, Chloe at Abbotts was one of the biggest stars and really deserves a mention. I felt she was on my side. She came across as genuine, approachable, always willing to help and to go the extra mile, and she was fully involved in driving things along. Thanks Chloe.

Andrew · 21 August 2026

★★★★★ 5/5

Google

My partner and I couldn’t be happier with the service Mike has provided so far. He’s been an absolute star from the beginning. As someone who’s relocating, I’ve found him especially reassuring and insightful. We’re really grateful to have Mike in our corner and look forward to continuing to work with him. A special thank you to Nathaniel as well for going above and beyond during our second viewing.

Kirtana · 13 February 2026

★★★★★ 5/5

Google

Id like to thank Mike and the team at Abbotts, i had my property on with another agent for 5 months with no luck selling. Within a few weeks of Abbotts having the property it has sold and i've been kept up to date the whole time. Would highly recomend using Mike and the team at Abbotts

Gary · 23 March 2026

★★★★★ 5/5

Google

Highly recommend Dritan Tahiraj at Abbotts Colchester. He was incredibly helpful from start to finish, guiding us through the letting process until we successfully secured our home. Excellent and professional service. Thank you so much Mate. 🌹 💐 🏵 …

Diyari · 23 June 2026

★★★★★ 5/5

Google

I had a wonderful experience working with Dritan to rent my new room in the city centre. He is a truly supportive and caring person who goes out of his way to make sure everything is sorted out perfectly. His polite, patient, and gentle nature made the whole process completely stress-free. You can tell he genuinely loves helping people secure their homes happily and comfortably. Highly recommended!

Erfan · 23 June 2026

★★★★★ 5/5

Google

Last weekend, Michael coordinated a viewing at the flat I’m currently renting and he was absolutely excellent. He was warm, polite, attentive, and most importantly, he respected the boundaries I’d clearly communicated beforehand. He made sure everything ran smoothly and was genuinely a pleasure to deal with. 12/10 service from Michael, truly outstanding. Unfortunately, I can’t say the same for the rest of the team. Despite me stating countless times that I prefer to be contacted via email and not by phone, I continue to receive calls every. single. day. Michael clearly understands how to listen and respect clients. If only that standard was applied consistently across the board.

NN · 13 February 2026

★★★★★ 1/5

Google

Left my rental property 21 days ago and no one has responded to calls or emails regarding the return of my deposit. No update as to why my deposit is being held - just silence and being ghosted with no reason given. Have been left severely out of pocket and left extremely stressed. No one answers the phone when you call - my call log shows over 80 phone calls and not a single one was picked up.

Rachel · 13 February 2026

★★★★★ 5/5

Google

Since Mike Christodoulou became branch manager the sale of our late parents bungalow has been very straightforward after 18 months on the market and two buyers who dropped out. Thank you Mike

Verity · 13 January 2026

★★★★★ 5/5

Google

We recently completed on a house purchase with Abbotts and if it was not for Chloe we would not have had the keys yet. She did an impeccable job at staying on top of both sides of the purchase and kept us up to date on everything. She is a true asset to the team at Abbotts Colchester.

Ruben · 23 May 2026

★★★★★ 5/5

Google

Nathaniel was very kind during viewings and was very professional all the way through. Really appreciate it.

Karthick · 23 March 2026

★★★★★ 5/5

Google

We recently had Chloe from Abbots Colchester come out to value our property, and we were incredibly impressed. She was punctual, lovely to deal with, and exceptionally knowledgeable about the local market. She gave us clear, honest advice without any high-pressure sales tactics. Highly recommended!

Bob · 23 July 2026

★★★★★ 5/5

Google

Would like to say a massive thank you to Dritan who has made our home move possible and the process so smooth. Dritan has remained in good contact with us and updated us every step of the way, he has answered any questions we have had and …

Kayleigh · 13 February 2026

★★★★★ 5/5

Google

I recently approached Abbotts for valuation of my property. The service was great, the staff (Mike) sent over to do the valuation was very knowledgeable and experienced , his service was tailored to my needs and was happy to answer all my questions, went above and beyond, reason i gave a 5 star review. Am very pleased with the service

Bolajoko · 13 March 2026

★★★★★ 1/5

Google

If you fancy an estate agent who never picks up the phone, takes weeks to get back to you and only pretends to get work done if you pester them incessantly, Nathaniel is your guy.

Jan · 13 August 2025

★★★★★ 1/5

Google

I leave on 218 Harwich road 3 year ,was very old house, i let this house with Abbotts Property from Colchester, Manager from theare check with me this hoise before i leave and say everythig is the same how was before and hi does t see any reasson to take my money back from depozit, i leave i moving to Romania with my family and after 1 months this agency Aboots send my message i have to pay back 1600£ to change floor, toillet, garage door, etc so this landdor not coming any day in 3 year i spend my money to fix some things and now hi whany to clean and change floor with my money. So be aware with this agency!

Ionel · 5 September 2025

★★★★★ 1/5

Google

Absolutely appalling service from this branch, if you are thinking of selling or buying though this branch just try to phone them a few times to get an idea of what contact and service you will have in the future. Phone rings constantly and then transfers to an answer system, its as if there is no one there. For a business that relies on telephone calls as a first point of contact for sellers and buyers I find it unbelievable. May be employ a school leaver to man the phones and take enquiries.

David · 13 August 2025

★★★★★ 5/5

Google

Michael Christodoulou very professional and kind in explaining to me about the market valuation process.Thank you Mike.

Ma · 13 December 2025

★★★★★ 5/5

Google

I’ve been dealing with Nathaniel and I can honestly say he has been nothing but helpful, any question I have about the Renters Right Act he’s been able to answer and explain it in a clear way. Looking forward to him finding me great tenants

Ryan · 30 March 2026

★★★★★ 1/5

Google

Not a knowledgeable agent other ones in the area are a lot better and more reliable. Not reputable at all and very unprofessional. Wouldn’t recommend using this agent.

Julie · 23 July 2026

★★★★★ 1/5

Google

After letting our property with Abbotts for many years and received excellent service and support from Sheridan, we decided to sell our property through Abbotts in Colchester. This was a big mistake. The Sales team were poor in every way. The first advert on Rightmove was put out in a rush, and the photographs were awful and there weren't any room measurements. It took weeks to improve the photographs and include the correct measurements. We had to show clients and Surveyors around the property because the Sales team would not attend. Phone calls were not answered either. When the Sale fell through, the Vendor called us,butno-one from the Sales Team contacted us . Our emails and phone calls went unanswered. So, after a very frustrating time with Abbotts in Colchester, we are marketing our Property elsewhere.NegativeResponsiveness

Viv · 23 October 2021