Abbotts Countrywide Colchester reviews

★★★★★ 5/5

Google

Would like to thank chris for having patients with helping with my purchase of my property, friendly and very helpful especially with all my constant phone calls, would greatly recommend Abbots for purchase and selling of property, going over and beyond with kindness and help thanks ChrisPositiveProfessionalism

Pauline · 23 October 2022

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Grace · 10 December 2023

★★★★★ 5/5

Google

Absolutely delighted with the help and advice I received while looking to rent a home for the first time, nothing was too much and a big thankyou to dritan who kept in touch every step of the way and was a massive help, thankyou we love our new home xx

Caroline · 13 February 2026

★★★★★ 5/5

Google

I had a really bad fall outside of the Estate Agents, this is just a massive thank you to the staff. The quick response coming outside to see if I was ok, letting me come in the office to sit and try to come to terms on what happened. The staff rushing for my aid with water, flannel, calling the ambulance and even got a lift to the hospital quickly. Thank you so so much. I am recovering at home here in Margate! Despite my injuries, I am thankful I had the help from you all. I hope you enjoy your mini eggs & flowers as a gift to me to thank you all. Thank you thank you thank you. x

Charis · 14 April 2025

★★★★★ 5/5

Google

Dealt with Matthew Rogers for our purchase. I'm an estate agent myself so I had high expectations! Matthew was super friendly and polite. He came back to every enquiry promptly and took us back for second viewings when needed etc. Thanks Matthew Aaron & Tommy

Aaron · 30 July 2022

★★★★★ 5/5

Google

I contacted Abbots regarding valuing my property as we had been exploring the idea of selling. …

Alexandra · 13 January 2026

★★★★★ 5/5

Google

I couldn't recommend Sheridan more!! she has been amazing and made my whole experience so easy and it went by with out a fault, she was always so quick to respond with any questions I had and was always incredibly helpful and extremely professional.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 23 October 2021

★★★★★ 5/5

Google

Chloe has been absolutely amazing with helping me and my partner rent our first property. I highly recommend using Abbotts for rental properties

Ellie · 29 May 2025

★★★★★ 5/5

Google

We were very impressed by Abbotts (Colchester) when they facilitated the sale of our house at a difficult time in the housing market. We were very impressed by the courteous, friendly and easy-to-understand advice and service during the past ten months. Not having dealt with house purchase for 47 years and being very unfamiliar with such matters (!) Abbotts worked with us to make things clear, responded promptly and courteously to our queries in person, by telephone and by email, and generally made the whole process as smooth as possible in the circumstances. Although we cannot say we enjoyed the experience of selling a house (!), Abbotts made things easier for us... Many thanks!

Richard · 1 May 2023

★★★★★ 5/5

Google

Just wanted to say a massive Thank-You to Chloe for all your assistance with sorting out a new lease. Very attentive and able to assist with every query along the way 💯! All the very best and I would highly recommend the Abbotts team! Shoutout as-well to Nathaniel 👏🏻 …

Tamsin · 16 December 2024

★★★★★ 1/5

Google

We have been left devastated by this company and would not recommend in the slightest. Our first bad Communications happened in April 2022 when our Boiler broke without much warning. We contacted the Agency who said it would get sorted. We asked about if the Landlady’s insurance would cover a hotel due to having disabled children and was ignored. 3 WEEKS of constant chasing before we eventually got a boiler. Our Landlady started the eviction process back in September 2022 due to us refusing the 12.4% rent increase. That’s fine, she is well within her right to do so. However, when we questioned countrywide to mediate to her, they claimed they would and would respond to us yet never did. We were constantly left chasing them and being made to feel like a Nuisance. When the Eviction date came around, we made it clear to Rhys that we had been advised by the council to remain within the property. We also confirmed with Samantha that we had paid the final amount due in Rent costs. Less than a week later, we had an inspection agent trying to enter our home as she had not been notified that we were still residing there. Our children were terrified, 2 of whom are ASD and then had constant terror over someone entering the home they considered safe. I complained about this and was told it was taken serious however my communications with Rhys had not been being sent across to the other agents. To the point that Samantha actually had to call me to confirm things i had already spoken to Rhys about as she hadn’t been told, yet again. We are now out of the property and they are withholding the deposit by claiming damages that were already there (and proven on our inventory report from when we moved in!) and are now saying we have over 3k arrears even though we confirmed we were fully paid, and no letters or emails were ever sent to ourselves or our guarantors to say any arrears were present. 2 weeks ago i contacted them again to ask about these arrears and was told it would be escalated and gotten back to me, yet i have just had to chase again as radio silence their end. It has caused us no end of stress, our mental health has collapsed due to this company and their poor communications.

Tonya · 1 April 2023

★★★★★ 1/5

Google

Absolutely gutted with the negligence of this agency. We (myself and two other female house mates) have moved out of a property rented by them in July of 2022. It is now February 2023 and we still have not heard back from Ms Samantha Reynolds. It does not fall short to say that we are being swindled of our entire deposit. This agency claims to be in partnership with the Tenancy Deposit Scheme, which legally secures deposit fees, however we have been ignored for over 7 months. I would also like to mention that at the beginning of the process of renting the property, we received the most disgraceful service from an employee of theirs, who wanted us to pay the deposit before viewing the property, because there was an urge to get paperwork signed since there were various people interested. After further back and forth with this person, she finally agreed to show us the property and then we asked if we liked the property, whether we could process paperwork that same day, since we travelled over 1.5 hours to Colchester. She agreed and when we arrived, showed us the property and then proceeded to say that she is now going home and if we want to proceed we should go back to Colchester in the next following days. Clearly, there have been many red flags from this agency, and they have ignored legal protocal, which is why we are now in the process of involving our solicitors. If you want to have a peaceful and smooth tenancy, avoid this agency at all cost.

Evy · 2 March 2023

★★★★★ 1/5

Google

Absolutely gutted with the negligence of this agency. We (myself and two other female house mates) have moved out of a property rented by them in July of 2022. It is now February 2023 and we still have not heard back from Ms Samantha Reynolds. It does not fall short to say that we are being swindled of our entire deposit. This agency claims to be in partnership with the Tenancy Deposit Scheme, which legally secures deposit fees, however we have been ignored for over 7 months. I would also like to mention that at the beginning of the process of renting the property, we received the most disgraceful service from an employee of theirs, who wanted us to pay the deposit before viewing the property, because there was an urge to get paperwork signed since there were various people interested. After further back and forth with this person, she finally agreed to show us the property and then we asked if we liked the property, whether we could process paperwork that same day, since we travelled over 1.5 hours to Colchester. She agreed and when we arrived, showed us the property and then proceeded to say that she is now going home and if we want to proceed we should go back to Colchester in the next following days. Clearly, there have been many red flags from this agency, and they have ignored legal protocal, which is why we are now in the process of involving our solicitors. If you want to have a peaceful and smooth tenancy, avoid this agency at all cost.

Evelyn · 28 February 2023

★★★★★ 5/5

Google

Have been dealing with Dritan and from start to finish. Has been extremely helpful and would highly recommend, he has gone above and beyond for myself. Would highly recommend

Gary · 13 August 2025

★★★★★ 1/5

Google

Abbotts Colchester- The Worst letting agent you could ever use. They sign contract(terms of business). Take the property by saying it is rent and legal protected however, when the tenant is on arrears they turn around and say we did not actually put that through and now that tenant is in arrears we cannot put it through either. We would have never let it through them or anybody without rent and legal. Now they are expecting me to cover the cost of getting the the tenant out legally. Its absolutely disgusting make me very angry I can't wait till we get the property back. I would never recommend them for the con game they have played with us. Even after send the TOB we have sign.

Ramya · 31 January 2023

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Oluwabamibo · 31 January 2023

★★★★★ 4/5

Google

I experienced a very difficult house purchase, but I don’t believe this was largely the fault of Abbotts. It lasted almost a year but despite the challenges at almost every stage, and feelings of being fobbed off by both the seller and the agent at varying times, Abbotts did actually come through and kept what they said in terms of keeping the purchase alive - and for that I am hugely grateful. One thing I would say is the promptness in responding to my questions could have been better given the heightened emotions. As a first time buyer I could never have envisaged such a process which certainly wasn’t the dream, but I suspect it was mostly due to broader instabilities with the seller in question… but the desired outcome did come to fruition and I am pretty sure it would not have occurred without Abbotts and specifically the persistence of Chris and Luke so a huge thank you to them. It is a shame I never got to meet in person to express my thanks to their dedication! I’m sure even they at times must have questioned whether it was worth cutting their losses, as did I!! But I am delighted - it was worth it.

C · 31 January 2023

★★★★★ 5/5

Google

Great team. Nothings too much trouble. Refreshing to find an estate agent that doesn’t do ‘pushy sales’ - just good honest communications resulting in quality viewings and ultimately a sale. Special thanks to Ryan for his excellent negotiating skills.PositiveResponsiveness, Quality, Professionalism, Value

Vanessa · 23 October 2021

★★★★★ 5/5

Google

Above and Beyond! Exceptionally professional, responsive and pro-active Estate Agents. With their exceptionally good communication, Spencer and Luke went above and beyond my expectations. All this was achieved with a natural personal touch, which didn’t feel commission lead. Well donePositiveResponsiveness, Quality, Professionalism

Deano · 23 October 2021

★★★★★ 5/5

Google

I have recently rented out my flat and used Abbotts to find me a tenant. They found me one quicker than I expected! The manager Rick Hall was really helpful throughout and kept me updated throughout. I'm looking to buy another flat next year and will use them again.

Emma · 19 November 2019

★★★★★ 5/5

Google

The best letting company I have ever dealt with. Very professional, experienced and helpful agents. Highly recommend. I would like to say a huge thank you to Sheridan Partlett and Rick Hall, both incredibly helpful, caring and friendly.PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 23 October 2021

★★★★★ 1/5

Google

Twice now we have tried to help our daughter purchase a new development house in our area and the builders have been so helpful yet the staff at Abbotts have been so rude and obnoxious that we did not believe it till we accompanied our daughter especially to assist. Basically unless they sell our flat they refuse to even start negotiations regarding the new house. Even the developers are fed up with them. This is not what we expect from a company one of our relatives helped set up. So if you want to be insulted, patronised and told you have no idea what you are talking about then good luck . Disgusting service.NegativeQuality, Professionalism

Nigel · 23 October 2022

★★★★★ 2/5

Google

Huge thank you to both Peter and Samantha for being absolute angels during the most stressful move ever! They were beyond understanding and accommodating when things went wrong multiple times and didn't end up getting to view the place before moving in, but I really felt like their work ensured that I wasn't getting any less in terms of service. Thank you especially to Samantha who was so kind and waited for me to get my cat up to Colchester by train after my movers let me down twice. She is such a kind, lovely person to have been in contact with for this, and I wish her all the best! Edit: After actually living in a property managed by Abbotts, I find it hard to continue thinking of them positively. Whether it's an experience only clouded by having a landlord that is abroad or being frustrated by the lack of urgency with repairs/finding multiple issues ahd that information was withheld prior to signing the contract, something is truly off about this entire experience. Before I'm asked to get in touch, I will be emailing to confirm time for a sit down that I had to chase you on. Saying I'm dissatisfied is an understatement and as professionals, you should really do better to ensure the properties you manage are in decent condition prior to move in and do better to fix urgent issues like leaks or lack of gas, regardless of when these issues occur.

Patricia · 23 October 2022

★★★★★ 5/5

Google

Chloe is fantastic, I was super nervous and anxious but she did a great job. Thank you 😊 …

Thais · 27 April 2025