Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would just like to say how professional and helpful the team at Abbott's Colchester have been! I must say jordan Burnham the branch manager is a credit to the team and company, he made sure I was updated when needed and always did what he said he would do, I would only ever recommend using jordan if you are looking to buy or sell in Colchester.
Jo · 14 April 2019
Agent replied
Thank you Jo for your amazing and kind review of our dedicated team at Abbotts. I will, of course, make sure your kind words and 5* review is forwarded on to them. Kind regards, Scott
★★★★★ 5/5
GoogleFrom start to finish Sheridan has kept us informed she has gone above and beyond to help us when we had trouble sending documents over. Sheridan or Rick have always been on hand to answer questions we have had and have accommodated our needs superbly Thoroughly recommend Abbotts and the team at Colchester especially SheridanPositiveResponsiveness, Quality, Professionalism, Value
Diane · 23 October 2021
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole of the team were helpful, friendly and, most important, achieved a sale. They worked hard in a very competitive market, producing a quality brochure, with great pictures and write-up. On each contact with any of the team I was answered quickly and efficiently. They called back when they said they would, did what they said they owuld do and sold the house! Very happy customer.
Paul · 13 February 2019
Agent replied
Thank you Paul for your brilliant and kind 5* review of our dedicated team at Abbotts. I will, of course, make sure your kind words are forwarded on to them. Kind regards, Scott
★★★★★ 5/5
GoogleThe service I have received from Abbots since June 2019 has been second to none. I have found Rick to be professional and committed to delivering outstanding customer service. He acts with integrity and has always honoured his commitments regarding keeping me informed. I have full confidence in Rick's ability and due to his commitment in resolving my concerns my Business has remained with Abbotts.
Christine · 6 December 2019
Agent replied
Thank you for your lovely comments. I have passed your feedback to everyone involved at the
Abbotts branch. Many thanks, Lucy.
★★★★★ 5/5
GoogleI have purchased a new build property through the Colcheter branch of Abbotts and the service and support given has been amazing. The branch manager Spencer could not do enough to help with the shared ownership process and made what was a very daunting process so easy. Thank you so much for making my new home possible.PositiveProfessionalism
J · 23 October 2021
Agent replied · 30 July 2023
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe new manager "Anthony Pembroke" has been excellent. He has sorted out all my issues with regards to my rental HMO property. An excellent service has been provided. I highly recommend. :)
Dominic · 24 February 2024
Agent replied · 25 March 2024
Many thanks dominic woodley-jones for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service from Abbots Letting. Professional and kept us up to date on progress and viewings, resulting in a successful let. Many Thanks
Clive · 24 June 2024
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review Clive! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have purchased a new build property through the Colcheter branch of Abbotts and the service and support given has been amazing. The branch manager Spencer could not do enough to help with the shared ownership process and made what was a very daunting process so easy. Thank you so much for making my new home possible.
Jo · 7 February 2021
Agent replied
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood agency. Bureaucracy reduce to minimum and after many years of renting in UK its first agency that does not give me a headache. 🤝 …
Przemyslaw · 24 February 2024
Agent replied · 25 March 2024
Przemyslaw, thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbots did an amazing job in helping me and my wife to get our new place. Incredibly helpful. Anthony of abbots was especially very helpful.
Charlotte · 24 February 2024
Agent replied · 25 March 2024
Many thanks for the fantastic 5* review Charlotte and George Beeson. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrady and the team have been my letting agent for the last year and a half. Brady is a top professional and has always been on hand if we have ever needed anything. Will be using him for as long as I can.
Megamanmark · 8 July 2016
★★★★★ 5/5
GoogleI would like to thank the whole team at Abbotts Colchester but specifically Luke and Spencer for their help, advice and professionalism during the house sale. They were in regular contact and always available to discuss any matters arising. 5 star service. Thanks AbbottsPositiveResponsiveness, Quality, Professionalism, Value
Sonos · 23 October 2021
Agent replied
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleCant fault Abbots Countrywide for the help buying our new house, everything was done to our complete satisfaction. I would like to mention Matthew Rodgers who was extremely helpful and supplied a top class service from start to finish. Dave Barnard
David · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleWaiting over a month and still going, to get my deposit back. I was contacting you several times with no result. That's a shame that, you can't deal with the clients properly, and you are forcing them to go on court road. Disgusting.NegativeResponsiveness, Quality, Professionalism, Value
Krzysztof · 23 October 2021
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTaking into consideration Abbotts being part of one of the biggest estate agents in the country you would think that there staff would have the correct knowledge before trying to talk down to you from a poorly constructed script. Not to mention there is a young lady working here who is very unhelpful and very rude. Very disappointed.
Jack · 11 December 2014
Agent replied
Dear Mr Smith, I am very sorry to hear that you have had a bad experience with Abbotts Countrywide Lettings, however I am slightly confused as there were no female members of staff working in our branch at the time of this complaint. We pride ourselves in providing a professional service and I would like to invite you to contact the branch directly to see if your complaint can be resolved, please contact me or any members of staff on 01206 203403 so that we can personally see that this is dealt with for you. Branch Manager
★★★★★ 5/5
GoogleVery Helpful and Professional with Great Knowledge.
Rick helped me with a few issues I had relating to Letting Contracts, he solved the issues I had very quickly, if I needed to I would not hesitate to ask for more help from this great team in the future.
Paul · 10 February 2021
Agent replied
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
★★★★★ 1/5
GoogleAbsolutely awful experience. I would not let through them and would absolutely not recommend. After moving out I have not been able to get my deposit back for three months now and everyone is most unhelpful.
Jakub · 2 November 2022
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely love the staff in abbots,
Sheridon and Rick have really helped us along the way with our flat and could ask for better people to do it.
Thank you and keep up the brilliant work you do xPositiveResponsiveness, Quality, Professionalism, Value
Nick · 23 October 2021
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid at all costs. We came from London to have a viewing and nobody showed up. We tried to call the agent multiple times but nobody contacted with us.
Marios · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to say a big thank you to all the staff at abbotts colchester for selling my brother's property they have been very helpful and understanding..
Pauline · 1 May 2023
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just moved from Colchester upto to the North of the UK, I had the best experience from all of the boys at Abbott’s In Colchester High Street. Spencer took every step possible to help this girl move xx
Kathy · 10 December 2020
Agent replied
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleRidiculously bad service.
Time waisted due to Abbotts Colchester.
They are unreliable and they let us down.
We had an appointment to see a house, they never showed up, they are not answering the phone.
With this service you will definitely have clients
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Renata · 31 July 2019
Agent replied
Renata, I am sorry to read that your experience did not meet your expectations. Can you please email full details to review@countrywide.co.uk and the Customer Relations Team will investigate this matter. Kindest regards, Mark
★★★★★ 1/5
GoogleI would advise never to use this effort of a company. They failed to protect me from bad tenents and costing me over £2000 in lost rent inspection of property not regular failing to add requested protections one star is an exaggeration. Should be - 5 stars
Terry · 10 December 2016
Agent replied
Hi Terry, I appreciate you taking the time to leave this review and I am sorry to hear of the difficulties you feel that you experienced. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
★★★★★ 5/5
GoogleI am relocating abroad, so speed and ease was of the importance to me, Spencer and Stuart did everything to ensure I was updated and taken care of at every stage of the sale. I cannot thank them or recommend them enough.
Joseph · 25 March 2020
Agent replied
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
