Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery happy with the service from abbotts very helpful always trying their best especially Jamie
Thank you for your kind words, we are thrilled to hear that Jamie provided excellent service. We always strive to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMagdalena has been incredibly helpful to get my mortgage application through quickly whilst making sure I understand everything I looked into as a first time buyer. Would recommend!
Thank you for sharing your positive experience with Magdalena! We are thrilled to hear that she provided exceptional service and made the mortgage process easy for you as a first-time buyer. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have had a great experience so far in our house buying journey with Magda. She has always been very helpful and informative especially as we are first time buyers and the process is all new to us! Magda has been supportive and accommodating with things like having meeting calls around my partners work times and us also having a new born baby!
Thank you for your kind words! It's been our pleasure to help make your first time buying experience stress-free and accommodating to your busy schedule. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a fantastic experience with Jamie Daniel as our mortgage advisor. He was incredibly helpful, honest, and worked tirelessly to find the right lender for us. We truly felt listened to throughout the process, and all of our concerns …
Thank you for sharing your positive experience with Jamie Daniel as your mortgage advisor! We are thrilled that Jamie provided such exceptional service and helped you find the right lender for your home. We truly value your satisfaction and appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIan at Abbotts has been an absolute gem of a letting agent. From day one he was helpful and went above and beyond for us and even while we live in the property he has been so on top of everything and resolved any issues we had as quickly as possible! We would definitely recommend using Abbotts for Ian alone!
Thank you for sharing your experience with Ian at Abbotts! We are so glad to hear that he went above and beyond for you and provided exceptional service. We will be sure to pass along your kind words and we appreciate the recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMartyna has been absolutely amazing throughout our process! We were in need to help quickly and she managed to get everything sorted even with the christmas period in-between!
Thank you so much for your kind words! We are thrilled to hear that Martyna provided exceptional service during the busy holiday season. We strive to provide prompt and efficient assistance to all of our clients, and we are glad that we were able to meet your needs. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery fast and efficient service sold mums house within about 2weeks of putting it to auction
"Thank you for your positive review! We pride ourselves on providing fast and efficient service. We're thrilled to have helped sell your mom's house in just 2 weeks at auction. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googlewe tried other agents then Zoe Haynes came knocking she was the best got people in straight away and once the sale was going ahead she made sure that all kept moving in fact we moved very quickly - i would recommend them and use them again
Thank you so much for the glowing review! We are thrilled to hear that you had a positive experience with our agent, Zoe Haynes. Our goal is to provide efficient and effective service, and we are so happy that's exactly what you received. … More
5/5
GoogleExcellent service! Special thanks to Yuliia Arnauta, a true professional who really knows her work. She is very responsive, helpful, and a pleasure to work with. Highly recommended.
"Thank you for your wonderful review! We're thrilled to hear that our team member, Yuliia, provided excellent service and made your experience a great one. We'll be sure to pass along your kind words. Thank you for recommending us!" Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe were very happy with the team at abbotts it was abit of a complicated purchase and they were really on the ball chasing things up and always happy to help l would definitely recommend abbotts
Thank you for your kind words! We are thrilled to hear that your experience with our team at Abbotts was positive and that we were able to assist you with your complicated purchase. We appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleAbbotts Ipswich were the selling agents for the property we’ve now bought and we found them to be exceptionally attentive informative and thoughtful about keeping us informed and up to date. I’d recommend them to anyone.
Thank you for your kind words! We are thrilled to know that you had a great experience with us at Abbotts Ipswich. Our team is committed to providing excellent service and ensuring our clients are kept informed throughout the process. We truly appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleUsed abbotts in 2025 , fantastic service , especially from Linda , always thier to give updates and guide through the process.
Thank you for choosing Abbotts and for leaving us such a great review! We're thrilled that you had a fantastic experience with us, and we'll be sure to pass on your kind words to Linda. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleLinda Thoburn provided outstanding support throughout our mortgage journey. She was always available to answer our questions, explain our options, and guide us through each step with patience and care. Her expertise and attention to detail …
Thank you for your kind words, Janet! We are so glad to hear that Linda provided outstanding support during your mortgage journey. Our team takes pride in delivering excellent service and we are grateful for your recommendation. Thank you … More
5/5
GoogleNever known comms like it. Someone more on-it than yourself…I know I’d happily have Zoe negotiating my sale in the future. She kept me posted at every step of the sale when I bought from them (2025). Keep up the great work!
Thank you so much for your glowing review! We are thrilled that you had such a positive experience with Zoe and our team. We pride ourselves on excellent communication and are glad it made a difference for you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThe service and support i received from the whole team was exceptional from start to finish. Nothing was too much trouble and all my questions were answered. They made the sale process so smooth and easy and i highly recommend Abbots as an estate agent.
We are thrilled to hear that our team provided exceptional service and support throughout your experience with us. It was our pleasure to make the sale process as smooth and easy as possible for you. Thank you for recommending Abbots as your trusted estate agent. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThe whole team at Abbotts are absolutely brilliant! We recently used Abbotts to move my elderly father to live closer to me, 120 miles away. Zoe handled our sale and showed a real passion for her job. Zoe kept me well very informed and was …
We are so happy to have been able to assist you and your father with his move. Zoe and our team take great pride and joy in helping our clients. Thank you for your kind words and recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleBought our house through Abbotts Sales Ipswich. Had a top service from Zoe Haynes, kept us updated along the way and worked tirelessly to get it all completed by the middle of December which was a massive task in itself. Zoe went above and beyond even out of hours.
Thank you so much for your kind words about your experience with Zoe and Abbotts Sales Ipswich! We strive to provide top-notch service to our clients and we are thrilled to hear that Zoe went above and beyond for you. We are so glad that we were able to help you find and close on your dream home before the holidays. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe had a great experience purchasing our property through Abbotts. It’s wasn’t straight forward as there was a lot of back and forth but Zoe, Chelsea, Jessica and the wider team were always happy to help. Calls were returned when they said they would be and they couldn’t do enough for us. I was very pleased with the service I received as a buyer and I wouldn’t hesitate to use consider Abbotts if and when we sell, thank you.
Thank you so much for choosing Abbotts for your property purchase! Our team is dedicated to providing exceptional service and we're thrilled to hear that Zoe, Chelsea, Jessica, and the rest of our staff made your experience a great one. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleGreat experience with Zoe during my house purchase. She was professional, communication was excellent, always helpful, and pleasant to deal with.
Thank you so much for your amazing review! We are thrilled to hear about your positive experience with Zoe. Our team strives to provide exceptional service and we are thankful for your kind words. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleGreat service. Zoe was professional and always returned calls.
Thank you for the fantastic review! We are thrilled to hear that you had a great experience with Zoe and our team. We strive to provide top-notch service and are always happy to help. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleI had the absolute pleasure of having Zoe helping me from start to finish with listing my house and selling. she was nothing but patient and kind when dealing with me and my hundreds of questions, nothing was too big of an ask. Thank you so much, Zoe! I also had the lovely Linda and Chelsea who also assisted who were also fab!
Thank you for the wonderful review! We are thrilled to hear that Zoe, Linda, and Chelsea provided excellent service throughout your home selling process. Our team takes pride in offering patient and knowledgeable assistance to our clients. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleFive Stars, Thank You, Abbott’s Team! We’re incredibly grateful for everything Abbott’s agency has done for us. From the very beginning, the entire team was kind, welcoming, and supportive. They were always smiling, answered all our questions with patience, and made the whole process feel much easier and less stressful. A special thank you to Linda, who went above and beyond by getting personally involved and convincing the landlord to accept our offer. Her dedication truly made the difference. We also want to thank Jamie, the broker, for inviting us in and clearly explaining every step of the process. And a big thank you to Jessica, who was very kind, prompt, and took the time to explain many important details to us. You’ve all made this experience a very positive one. Five stars to everyone, Big thank You !!!!
Thank you so much for your kind words! We are thrilled to have made your experience with us a positive one. Our team is dedicated to providing excellent service and it means everything to us to hear how satisfied you are. We appreciate your trust in us and look forward to continuing to work with you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you to Abbots for their help buying my first property. Big shout out to Zoe who saw me through from start to finish, she was very helpful and answered all questions. I’d definitely use Abbots when it’s time to move forwards again.
Thank you for choosing Abbots for your first property purchase! We are delighted to hear that Zoe provided exceptional service and helped you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had excellent service from Zoe at Abbotts when we sold a property recently. Zoe handled the sale with great professionalism and kept the pressure on the solicitors to ensure a prompt completion. Highly recommended
Thank you for choosing Abbotts for your property sale! We are thrilled to hear that Zoe provided excellent service and handled your sale with professionalism. Our team works hard to ensure prompt and successful transactions. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
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