Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe had a great experience with Chloe McQueen and Abbotts, from viewing the property to providing updates during the purchase and checking in with us, we felt reassured throughout. Chloe was positive and a pleasure to interact with. Would highly recommend Abbotts and thanks to Chloe for such a positive home buying experience!
Christina · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you for your glowing review! We are thrilled to hear that you had a positive experience working with Chloe and Abbotts during your home buying journey. We are committed to providing our customers with excellent service and are glad that you felt reassured and had a positive experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEveryone at Abbotts are really helpful especially Zack. They all responded on time and answered to all the questions and make sure that the process goes smoothly.
Highly recommended.
Rahil · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you for taking the time to leave us such a positive review! We are thrilled that our team, including Zack, was able to provide you with excellent service and make your experience with us a smooth one. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCallum showed me round a few houses yesterday and was very professional and knowledgeable throughout the process. He did a great job of picking houses that I liked and were in the right price bracket too
Sam · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you for your kind words, we are glad Callum provided you with a positive experience while searching for your new home. Our team takes pride in delivering excellent service and finding the perfect fit for our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolute amazing service and constantly kept upto date, Frankie has been on it all the way and kept me informed throughout the process of my first property
999Emergencyequipmentlighting · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you so much for your kind review! It was a pleasure helping you with your first property. We strive to provide the best service and keep our clients updated every step of the way. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleThe list is to long to mention, take my word from someone in the Industry avoid at all costs. Do not sell or rent, they will get you from every angle in terms of NOT looking after you as a customer. All about getting the business and once your hooked it's best practice for them to leave you hanging.
MythWaker81 · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWanted to take the opportunity to recognise Callum at Abbotts for making our first time buying experience as easy it can be. From the offset he has been accomodating of our every need, and has been patient when answering my questions, as like most first time buyers I had at least 1000!
On all the viewings of the property, Callum has been down-to-earth, understanding and incredibly knowledgeable on the property, giving us the space to explore the house whilst remaining present to field any questions. We had some back and forth to the vendor and Callum handled it patiently and professionally. It's a great feeling to have an agent that you feel will go to bat for you if needed, so a huge thank you to Callum for helping us secure our dream first home! Would recommend!
Ed · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you so much for your kind words! It brings us joy to hear that Callum made your first time buying experience smooth and stress-free. Our team prides itself on providing top-notch customer service, and we are ecstatic that Callum could help you secure your dream first home. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleChloe at Abbotts Norwich was first class in her support for us. Offered professional guidance, pragmatic marketing ideas and regular communication throughout the process. Highly recommend.
Michael · 13 February 2026 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you so much for your kind words! We are absolutely thrilled to hear that Chloe provided you with top-notch support and marketing ideas. We strive to provide excellent service and your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAll the lovely people at Abbotts have looked after my mum so well in the selling of her home. Thank you
Gezz · 13 February 2026 · Abbotts Countrywide Thetford
Agent replied · 13 April 2026
Thank you for trusting Abbotts to sell your mother's home! We pride ourselves on providing exceptional care and service to all our clients. It was a pleasure working with you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service. Clear, regular and effective communication throughout the process.
Charles · 13 February 2026 · Abbotts Countrywide Thetford
Agent replied · 13 April 2026
Thank you for your kind words! We're thrilled to hear that our communication made your experience with us a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFirst class service from Diane and the gang. Always kept in the loop, unlike the solicitors. Many thanks again. Martin
Martin · 13 February 2026 · Abbotts Countrywide Thetford
Agent replied · 13 April 2026
Thank you for your positive review, Martin! We are thrilled to hear that you received first class service from Diane and our team. Our top priority is to always keep our customers in the loop and we are glad we could exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing service kept simple. From our first viewing through to completion the team has been helpful and professional, keeping us fully informed and offering support when we needed it. Thank you for making the process so pleasant and stress free!
Tamsin · 13 February 2026 · Abbotts Countrywide Thetford
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide top-notch service while making the process simple and stress-free. We are thrilled to hear that you had a great experience and we are always here to offer support. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA friendly and professional team.
Thank you all
John · 13 February 2026 · Abbotts Countrywide Thetford
Agent replied · 13 April 2026
Thank you for your kind words! Our team strives to provide top-notch service to all our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally great service received when purchasing our new house, especially from Joanna who went above and beyond to support the process from start to finish and to top it off, a lovely little ‘welcome to your new home’ pack from the Thorpe Bay Abbotts team when picking up our keys.
Louise · 26 January 2026 · Abbotts Countrywide Southend-on-Sea
Agent replied · 13 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIan at Abbotts has been an absolute gem of a letting agent. From day one he was helpful and went above and beyond for us and even while we live in the property he has been so on top of everything and resolved any issues we had as quickly as possible! We would definitely recommend using Abbotts for Ian alone!
Kiera · 15 January 2026 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied · 15 April 2026
Thank you for sharing your experience with Ian at Abbotts! We are so glad to hear that he went above and beyond for you and provided exceptional service. We will be sure to pass along your kind words and we appreciate the recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMartyna has been absolutely amazing throughout our process! We were in need to help quickly and she managed to get everything sorted even with the christmas period in-between!
Danielle · 15 January 2026 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied · 15 April 2026
Thank you so much for your kind words! We are thrilled to hear that Martyna provided exceptional service during the busy holiday season. We strive to provide prompt and efficient assistance to all of our clients, and we are glad that we were able to meet your needs. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Agnes · 13 January 2026 · Abbotts Countrywide Colchester
Agent replied · 13 April 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
★★★★★ 5/5
GoogleI contacted Abbots regarding valuing my property as we had been exploring the idea of selling. …
Alexandra · 13 January 2026 · Abbotts Countrywide Colchester
Agent replied · 13 April 2026
Thank you for sharing your experience with Abbots! Our team takes pride in providing knowledgeable and reassuring service to our clients. We're so glad we could help you successfully sell your property in a short period of time and make the … More
★★★★★ 5/5
GoogleSince Mike Christodoulou became branch manager the sale of our late parents bungalow has been very straightforward after 18 months on the market and two buyers who dropped out. Thank you Mike
Verity · 13 January 2026 · Abbotts Countrywide Colchester
Agent replied · 13 April 2026
Thank you so much for your kind words! I am thrilled to hear that our branch manager, Mike Christodoulou, was able to make the process of selling your late parents' bungalow a smooth and successful one. We truly appreciate your trust in us and are grateful for your business. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSydnie is me and my partners estate agent - its the first time me and my partner are renting our own flat. I have to say how efficient, patient and caring she has been. I'm very thankful to god for sending her as our estate agent. She treats you as a friend not a number and we need more people with her soul in this world we live in today. Thankyou Sydnie xxx
Georgia · 13 January 2026 · Abbotts Countrywide Rayleigh
Agent replied · 13 April 2026
Thank you so much for your kind words! We are grateful to have Sydnie as a part of our team and we are thrilled to hear that she has provided such exceptional service. We strive to treat all our clients as friends and we are happy to have made your first rental experience a positive one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbbots have been fantastic and have helped us every step of the way. We would like to make a special mention to Lianna who has always been so helpful and answered any questions quickly no matter how silly. We would 100% recommend using Lianna and her team to anyone looking for fantastic customer service when moving.
Siean · 13 January 2026 · Abbotts Countrywide Chelmsford
★★★★★ 5/5
GoogleOlivia in the Lettings department is extremely helpful and knowledgeable. She has sorted some difficult issues and made the whole process run more smoothly.
Emma · 13 January 2026 · Abbotts Countrywide Chelmsford
Agent replied · 13 April 2026
Thank you for your kind feedback! We're so glad that Olivia was able to assist you with your difficult issues and make the process easier for you. She is a valuable member of our team and we appreciate you taking the time to share your experience. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI really cannot say enough good things about my experience with Abbotts Chelmsford. I used them due to another local Estate Agent being seemingly incapable of processing the sale of my house. My experience with Abbotts was completely different. Although a challenging sale to say the least, Lianna Franklin persisted in chasing Solicitors and keeping me updated throughout the whole process. I had every faith in Lianna and knew she understood the urgency of the sale, and she honestly made a stressful time much more tolerable. Thank you Abbotts, and I will not have any hesitation in recommending you going forwards.
Michelle · 13 January 2026 · Abbotts Countrywide Chelmsford
Agent replied · 13 April 2026
Thank you for your kind words and recommendation! Our team at Abbotts is committed to providing exceptional service and we're delighted to hear that Lianna delivered a positive experience for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an outstanding experience with Jamie start to finish. He was professional, knowledgeable, and genuinely cared about making the whole process as smooth and stress-free as possible. Jamie’s communication was excellent throughout- I was …
Emily · 13 January 2026 · Abbotts Countrywide Basildon
Agent replied · 13 April 2026
Thank you so much for the positive review! We are thrilled to hear that Jamie provided you with outstanding service from start to finish. Our team takes great pride in providing excellent communication and a stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJamie was brilliant, spoke to him on the first phone call and then went on a few viewings with him. He was really lovely, incredibly helpful, and made the whole process so much easier. Would highly recommend!
Gracie · 13 January 2026 · Abbotts Countrywide Basildon
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that Jamie was able to provide such exceptional service and make the process easier for you. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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