Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you for everything. Abbotts and Linda in particular were brilliant and helpful. I was kept well informed throughout the whole process and up to date. It was as stress-free as moving house can be.
Thank you for your kind words! We are thrilled to hear that Abbotts and Linda provided excellent service and made your moving process stress-free. We truly appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRob, Alex & the team at Abbotts have been brilliant. They are a friendly & hardworking bunch who work above and beyond. And nothing is to much trouble - a big thank you to you all Kindest regards Karen & Brian G
Thank you so much for your kind words, Karen and Brian! Our team at Abbotts takes great pride in providing exceptional service and going above and beyond for our customers. Your satisfaction is our top priority. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe are still in the process of purchasing a property through Abbotts, but so far we have received an excellent service. Rob, Klaudia and Alex have been very helpful. All very professional, helpful and extremely friendly and approachable. We would definitely use them again in the future too. Thanks! :)
Thank you for your kind words and for choosing to work with Abbotts! We strive to provide exceptional service to all of our clients and are thrilled to hear that Rob, Klaudia, and Alex have been so helpful. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExperience way and beyond a five raiting,very professional,approachable,dealt with questions and concerns efficiently,i would not hesitate to recommend Abbotts Hunstanton many thanks to klaudia and team
Thank you so much for your kind words! We are thrilled to hear that you had a five-star experience with our team at Abbotts Hunstanton. Our goal is to always be professional, approachable, and efficient in addressing any questions or concerns. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from the team at Abbotts. They were friendly, knowledgeable, and kept me updated every step of the way. Couldn’t have asked for better support. Thank you to the team at Abbotts.
We are thrilled to hear about your positive experience with the Abbotts team! Our goal is to provide top-notch service and keep our customers informed throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWould highly recommend Abbotts to anyone looking to buy/sell. Lucy assisted me and nothing I asked was too much, efficient and prompt responses and just made the entire process seamless. Thank you Abbotts ☺️
Thank you so much for the kind words! Our team at Abbotts is dedicated to providing excellent service to our clients and we are thrilled that Lucy was able to assist you with your buying/selling needs. Your recommendation means the world to us. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAbbotts had been recommended to me by a friend and I am so pleased I made contact. I have dealt with estate agents in the past and it has always been a business as usual experience but with Abbotts it’s been very different. Lucy has really taken the time to fully understand our requirements and has made the journey very personal for which I am so grateful for. We sold and purchased through Abbotts, always fully guided by Lucy. Lucy is a great asset to Abbotts and has been key to finalising all the finer details of the sale and purchase. Lucy has been very supportive throughout the process and will always give honest feedback, which is refreshing. If you’re looking for an estate agent with that personal touch then don’t hesitate to contact Abbotts. A huge thank you!
Thank you for choosing Abbotts! We're thrilled to hear about your positive experience with Lucy and our team. Providing personalized and honest service is what sets us apart. It was our pleasure to help you sell and purchase your property. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDealt with Lucy in the sale of my property - very polite and kept me updated throughout the whole process! Would use her again.
"Thank you for entrusting us with the sale of your property, we are thrilled that you had a great experience with Lucy. Our team is dedicated to keeping our clients informed and making the process as smooth as possible. Best wishes, Customer Feedback and Support Team.
5/5
GoogleLucy was an outstanding estate agent from start to finish. She was professional, approachable, and incredibly knowledgeable about the market. Communication was clear and timely throughout the whole process, and she always made time to answer questions or offer honest advice. Lucy worked hard to keep everything moving smoothly and took a lot of the stress out of the experience. I wouldn’t hesitate to recommend her to anyone looking to buy or sell a property.
Thank you so much for your kind words, it means a lot to hear that you had a positive experience working with Lucy. We strive to make the buying/selling process as stress-free as possible and it sounds like she did just that. We truly appreciate your recommendation. Best wishes, Customer Feedback and Support Team.
5/5
GoogleI was very impressed with the whole team in helping me with buying our property from the first visit to getting our keys. 🔑 I couldn’t have done this without your help Lucy, Adam and Josh. …
5/5
GoogleApproached Abbots a few times, in different situations. Always been really pleased with them. Josh is always happy to help and talk through things, never pushy. He came to do a valuation recently and was very respectful during. Have recommended them to family and friends and have all been very happy after!
Thank you for your glowing review! We are thrilled to hear that you have had positive experiences with our team, especially with Josh. We aim to provide excellent service without being pushy. Thank you for recommending us to your loved ones, we truly appreciate it! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally wanted to point our how warm and friendly the staff were when i popped into the office. I was welcomed with smiles and staff were polite when helping me with some general enquiries I had. Adam was particularly knowledgeable when assisting me a very professional customer service.
Thank you for taking the time to share your experience with us! Our team takes pride in providing warm and friendly customer service with a touch of professionalism. We'll be sure to pass along your kind words to Adam. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI spoke with Adam recently about a property I was interested in and I was very impressed with how knowledgeable he is. He was able to answer all of my questions, and in such a calm and kind manner and gave invaluable insight. I was extremely nervous as I’m new to house hunting, but he made me feel right at ease, such a lovely person! Thank you again for all of your help!
Thank you for your kind words! We are so glad to hear that Adam was able to make your house hunting experience a positive one. Our team strives to provide top-notch service and we are happy to know that you felt at ease with Adam's expertise. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe sold two properties through Abbots quickly and without problems. Josh was knowledgeable about the local area, professional and friendly. Did a much better job than the more expensive agent we tried previously.
We are thrilled to hear about your positive experience with Abbots! Our team strives to provide excellent service at a reasonable cost. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleOutstanding service from start to finish. The whole team were professional, friendly, and incredibly helpful, but a special mention has to go to Lucy, whose customer service was exceptional. She was always responsive, knowledgeable, and genuinely went the extra mile to make the process smooth and stress-free. I felt supported at every step and couldn’t be happier with the experience. Highly recommend this estate agent to anyone looking for reliable service.
Thank you for the glowing review! Our team takes pride in providing outstanding service and we are delighted to hear that you had a positive experience with us. We appreciate your recommendation and will be sure to pass on your kind words to Lucy. Kind regards, Customer Feedback and Support Team
5/5
GoogleGreat advice and help from all staff! Thank you! Will use again
Thank you for your kind words! We're thrilled to hear that our team was able to provide great advice and assistance. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAdam, Josh and Lucy were all really helpful in the process of finding us a house. They were always polite, professional and good at keeping in regular contact. I wouldn’t hesitate in recommending them to others.
Thank you for your glowing review! We're thrilled to hear that Adam, Josh, and Lucy provided you with exceptional service during your home search. We pride ourselves on our professionalism and communication skills, and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI wanted to change estate agents and decided to approach Abbotts after a recommendation from a friend. From the start the staff were helpful and guided me through the process. Lucy was proactive and helpful which was a pleasant change from my previous estate agent! Also special thanks to Adam and Josh for your patience with me helping me through the process. Great team at Abbotts!!
Thank you for choosing Abbotts as your new estate agents! We are thrilled that our team, especially Lucy, Adam, and Josh, provided you with a positive and proactive experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe reached out to Mark to see a house we were interested in, and right from the start, we were impressed by his warm and professional attitude. Once we decided to go ahead with buying the house, Mark was amazing, he answered all our questions and guided us through each step of the process with patience and care. He really knows his stuff, pays attention to every detail, and made us feel completely comfortable and confident to start our homebuying journey.
Thank you for your kind review! We are thrilled to hear that Mark was able to provide you with a warm and professional experience during your homebuying journey. We strive to make the process as smooth and stress-free as possible for our clients. We appreciate your trust and confidence in us. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust wanted to say a big thank you to a lovely man named Zack. I recently had a phone call with him and he was so kind, informative and helpful throughout. It really made a difference in my day! I would highly recommend this company!
Thank you for taking the time to write this wonderful review! We are so glad to hear that Zack provided exceptional service and that it made a difference in your day. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI found them very efficient and great at keeping me updated on any progress with my sale
Thank you for your kind review! We are dedicated to providing efficient service and keeping our customers updated throughout the process. We are glad you had a great experience with us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMark has been great so far into our journey of moving home. Always prompt in replying and very polite. 👍🏻👍🏻 …
Thank you so much for your kind words! We are thrilled to hear that Mark has been providing excellent service during your move. Our team takes pride in being prompt and polite, and we are grateful for the opportunity to assist you! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI met with Zack who was very informative about the property and super helpful.
Thank you for sharing your positive experience! We're glad Zack was able to provide you with helpful information about our property. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMark has been professional, knowledgeable and easy to deal with throughout our journey so far. He’s also been responsive, keeping us well informed, and making the process straightforward.
Thank you for your kind words, ! We strive to provide top-notch service and to make the process as smooth as possible for our clients. It has been a pleasure working with you. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
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