Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI had an excellent experience buying a house from Abbotts Estate Agents in Ely. Always very helpful with enquiries and questions that needed answering. Completion day went very smoothly on the day I received the keys.
Patrick · 13 December 2025 · Abbotts Countrywide Ely
Agent replied · 13 April 2026
Thank you for choosing Abbotts Estate Agents for your home-buying journey in Ely! We're thrilled to hear that our team was able to provide excellent service and make completion day a seamless and exciting experience for you. Enjoy your new home! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery helpful pleasant staff helping me over the last 3 months while I was looking for a property
Angela · 13 December 2025 · Abbotts Countrywide Downham Market
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to have been able to assist you in finding your perfect property over the last 3 months. Our staff takes great pride in providing helpful and pleasant service to our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKamile and Steven are so professional, accomodating and you know you are in safe hands. Kami found us the right types of properties from our brief and Steven gave us such quality financial advice. Thank you Abbots
Marion · 13 December 2025 · Abbotts Countrywide Downham Market
Agent replied · 13 April 2026
Thank you for your kind words, we strive to provide professional and accommodating service to our clients. It was a pleasure working with you and we are happy to know that you feel safe and satisfied with our services. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAs a first time buyer, I feel things couldn't have gone smoother than they did. Abbotts' Downham team were helpful and on point every step of the way.
Samuel · 13 December 2025 · Abbotts Countrywide Downham Market
Agent replied · 13 April 2026
Thank you so much for choosing Abbotts and for your kind words! Our team strives to make the buying process seamless and we are thrilled to hear we succeeded. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat quick response and always made time for viewing thank you Morgan.
LOco_ · 13 December 2025 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied · 13 April 2026
Thank you for your kind feedback! We are dedicated to providing prompt and accommodating service for our valued customers like you. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team reached out promptly and gave me lots of availability.
On the day of the appointment, I had a fantastic experience with Abbotts thanks to the service of Ben Green.
He arrived on time and completely put me at ease throughout the entire appointment. The information given was excellent and the details sent through promptly. I’m so grateful and would 100% recommend the five star service.
Roberta · 13 December 2025 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you for choosing Abbotts, we strive to provide exceptional service and are thrilled to hear about your fantastic experience with Ben. We appreciate your kind words and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had such a brilliant experience with Ben Green when he came to value my house! He was friendly, knowledgeable and made the whole appointment feel really easy and positive. Ben took the time to explain everything clearly, answer all my questions, and gave such helpful insight into the current market.
You can tell he genuinely cares and knows his stuff, his confidence and professionalism instantly put me at ease. I walked away feeling informed, reassured, and really impressed by the level of service.
If you’re looking for someone who goes above and beyond and gives honest, expert advice, Ben is absolutely the person to call! 🙌✨
Alice · 13 December 2025 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 13 April 2026
Thank you for your glowing review! At our company, it is our goal to provide exceptional service to each and every client. We are thrilled to hear that Ben went above and beyond to make your experience with us a positive one. We truly appreciate your kind words and are grateful for your trust in our expertise. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDiane was very helpful throughout the process of me buying my house. She was very responsive when it come to emails and phone calls, putting my mind at ease and explaining things accordingly. Would definitely recommend Abbots to my friends and family. Thank you.
Lucy · 13 December 2025 · Abbotts Countrywide Thetford
Agent replied · 13 April 2026
Thank you for the amazing review! We are thrilled to hear that Diane was able to provide such exceptional service during your house buying process. It's our goal to make the experience as smooth and stress-free as possible. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with this letting agency. Communication was quick and clear throughout the rental process, and any questions I had were handled professionally. Would definitely recommend.”
Appu · 9 December 2025 · Abbotts Countrywide Cambridge
Agent replied · 30 December 2025
Thank you for the glowing review! We pride ourselves on excellent communication and professional service. We're thrilled to hear you had a great experience with our letting agency. Thank you for your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy experience with Abbotts has been fantastic! I needed to find a new flat on very short notice, and Lauren made the whole process incredibly easy. She’s been extremely helpful, responsive, and professional throughout. A solid 10/10 experience with Abbotts!
James · 9 December 2025 · Abbotts Countrywide Cambridge
Agent replied · 30 December 2025
Thank you for taking the time to share your positive experience with Abbotts! We strive to make the search for a new flat as seamless as possible and we are thrilled to hear that Lauren provided exceptional service. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBoth Megan and Lauren were very helpful and made our move from abroad smooth. When it came to viewing the property, they were flexible and friendly. I recommend Abbots highly and wish Megan and Lauren all the best.
Riazuddin · 30 November 2025 · Abbotts Countrywide Cambridge
Agent replied · 30 December 2025
We are thrilled to hear that Megan and Lauren were able to make your move smooth and provide excellent service during the entire process. At Abbots, we strive to go above and beyond for our clients and we are so grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOlga handled my mortagage for a house which I bought in Cambridge. She was very quick in getting back and always readily available over call. The process was very smooth with no issues.
Also, she advised me the conveyancing company. This helped us and I just needed to call her if I needed a push to get in the contracts faster.
Wishing her the best. It was a lovely experience with Olga, when the person understands the urgency or issues that you have.
Priti · 30 November 2025 · Abbotts Countrywide Cambridge
Agent replied · 30 December 2025
Thank you so much for sharing your positive experience with Olga! We are so glad to hear that she was quick, readily available and helped make the mortgage process smooth. We will be sure to pass along your kind words and we wish you all the best in your new home. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhen buying and selling a house I've always had a very positive experience with Abbotts. Special thanks to Clarissa for excellent guidance and fast responces. Abbotts really excell at helping the whole process go much more smoothly.
Gary · 30 November 2025 · Abbotts Countrywide Cambridge
Agent replied · 30 December 2025
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team at Abbotts. Our goal is to always provide excellent guidance and fast responses to help make the buying and selling process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat quick response and always made time for viewing thank you Morgan.
LOco_ · 30 November 2025 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)
Agent replied · 30 December 2025
Thank you for your kind feedback! We are dedicated to providing prompt and accommodating service for our valued customers like you. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleInitially great experience finding and setting up a rented flat with Abbotts. Issues arose when trying to request deposit to be paid back after the lease ended. This took over 2 months and required myself to call and email countless times …
Sander · 15 November 2025 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied · 15 April 2026
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleNo issues when securing the tenancy/during the tenancy.
However, there was no cooperation and lack of communication from the agency when requesting my deposit back. Was told multiple times I would be updated after …
Sancia · 15 November 2025 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied · 15 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
★★★★★ 5/5
GoogleI’ve just recently rented with abbots , it has been a pleasure with these guys martyna,Suzie,Ian,Gary was so much help always doing the most to make sure everything was sorted for me I recommend them .
Macey · 15 November 2025 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied · 15 April 2026
Thank you for the amazing review! Our team at Abbots strives to provide excellent service to all of our customers. It was a pleasure assisting you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSydni at Abbotts has been such a great help in finding us our rented property. She is friendly, professional, and made the whole process easy and stress-free. We really appreciate all her support and would definitely recommend her to anyone looking to rent!
Natalie · 13 November 2025 · Abbotts Countrywide Rayleigh
Agent replied · 13 April 2026
Thank you for leaving such a positive review! We are so glad to hear that Sydni was able to make your rental process stress-free and enjoyable. We truly value your recommendation and appreciate your kind words about our team member. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI rented a house through the Chelmsford branch for 12 years, all I can say is the Chelmsford branch, Olivia and Tyrone but especially Olivia have been wonderful, they are a pure credit to the company, I had issues with the length of time to get my deposit back. Nearly a month, but that’s the countrywide part of the group and not these two in Branch.
Steven · 13 November 2025 · Abbotts Countrywide Chelmsford
Agent replied · 13 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOLIVIA HAS A VERY GOOD CUSTOMER SERVICE,THANK YOU FOR MAKING OUR MOVING INTO OUR APARTMENT A REALITY Xxx
Elsie · 13 November 2025 · Abbotts Countrywide Chelmsford
Agent replied · 13 April 2026
Thank you for choosing our services, we are delighted that we could make your moving experience a smooth and stress-free one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI strongly recommend Abbotts as the only letting agent at Chelmsford that everyone looking for a place to stay to visit. They have very professional individuals, especially Olivia who assisted in most of our process in getting a place to rent. Thank you Abbotts, thank you Olivia.
Samuel · 13 November 2025 · Abbotts Countrywide Chelmsford
Agent replied · 13 April 2026
Thank you for your glowing review! We take pride in providing exceptional service and are thrilled that Olivia was able to assist you in finding your perfect rental. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommended Alexandra when it comes to finding and renting a property! She was very informative and knowledgeable and answered every single question I had!
Maya · 13 November 2025 · Abbotts Countrywide Basildon
Agent replied · 13 April 2026
"Thank you for the glowing recommendation! Our team takes pride in providing exceptional service and we are thrilled to hear we helped make your property rental experience a great one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJamie was an absolute pleasure to deal with. He was very welcoming, respectful, and made us feel at ease throughout the viewing. He took the time to answer all our questions and came across as genuinely kind and professional. Highly recommend Jamie to anyone looking for a great housing agent!
Alfie · 13 November 2025 · Abbotts Countrywide Basildon
Agent replied · 13 April 2026
Thank you for your kind words about Jamie! We strive to provide exceptional service and are delighted to hear that he made your experience a positive one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleTerrible agent to deal with,never answer emails,person you're after is always out the office,me and wife have left messages for manager (peter) to ring back but has he,NO. Were owed money for overpaid rent was told it would take upto 2 weeks it's now 5 weeks gone and are we any nearer getting our money back, NO.
Dominica · 13 November 2025 · Abbotts Countrywide Basildon
Agent replied · 13 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
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