Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleUnprofessional and rude! Had a viewing with the woman called Jessica who first of all totally forgot about our scheduled appointment! So after calling many times managed to rescheduled for later in the day. This is after we has driven 20 miles to come and view the property. When we did arrive for the viewing with. We were told to wait outside while the property was being viewed by someone else, so with her running late was running, that meant we were running late into our own plans too! There was no apology or anything, very unprofessional in my opinion.
Apon finally viewing this house and asking questions about the property - she didn’t have a clue and didn’t know anything about the house! Her favourite line and only answer was ‘Errmmm I don’t know’.This is not what is expected when you are viewing any property.
We really liked the house, but this whole experience put us off completely and we decided not to go any further. Very disappointed! Abbot's might be wise to consider sending her on any future vewings!
Iveta · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hello Iveta
Thank you for taking the time to leave this review. I apologise for the issues caused when you were viewing the property. Rest assured that your comments will be passed on in order to improve our customer service.
Kind regards, Chris
★★★★★ 5/5
GoogleVery happy with how my sale and purchase went, recommended
Rory · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Rory for your 5* review. It is great to read that you were very happy with the service you received from our Abbotts team in Ipswich.
Kind regards, Scott
★★★★★ 5/5
GoogleThank you Harry Stoner.
Shujie · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Shujie for your 5* review. All the best, Mike.
★★★★★ 5/5
GoogleEffective marketing, prompt and pleasant service house sold within a few weeks. Many thanks to all at Abbotts
Barbara · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Dear Ms Taylor,
Congratulations on the sale of your property. It is great to learn that you were supported accordingly.
Kind Regards,
Sarah
★★★★★ 4/5
GoogleJust purchased a property through Abbotts, Harry Stoner was the agent dealing with this. I found Harry to be very professional, promptly dealing with any queries I had. The purchase went through smoothly and I thank Harry for his partin that.
I wouldn’t hesitate to engage Harry again for future property purchases or sales.
Keith · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Keith for such a wonderful review about Harry at our Abbotts branch and I am pleased to see he provided you with a good service. We do always aim to provide a 5* service and as such I would like to invite you to discuss how we could have achieved that elusive 5th star via review@countrywide.co.uk.
Best wishes, Scott
★★★★★ 5/5
GoogleHi, I would like to say three months ago I bought a property through this agency and I found it very well. Thanks for all.
ANNA · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Anna, many thanks for your 5* review. Best wishes, Tracey.
★★★★★ 5/5
GoogleBrilliant service, I use Damian and Jess to let out all 5 of my properties, each let has been quick and stress free. All the tenants have been full time working professionals and always look after the property like their own! The team at Abbotts are very knowledgeable and have a great knowledge of the local area, they have always been so helpful with any questions I may have. I would defiantly recommend the fully managed service.
Lauren · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Lauren
Thankyou for this excellent 5* review and the recommendation! It's great to hear that Damian and Jess have been able to help with all 5 of your properties and that team at Abbotts have been able to help you with any questions!
Kind regards, Jake
★★★★★ 5/5
GoogleThank you Harry for your patient, helpful and prompt service when buying my property. It is very much appreciated.
Kate · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Kate for this great review, i will pass on your kind words to Harry.
Best wishes, Sarah
★★★★★ 5/5
GoogleI was well impressed with the service I received from Abbotts and Harry Stone,keenly priced and they had the house sold within 6 weeks will use them again
Andrew · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Andrew for your 5* review of our Abbotts team and it is great to read that they were able to find you a buyer within 6 weeks!
Best wishes, Scott
★★★★★ 5/5
GoogleThank you to Harry Stoner for the awesome service!
Lee · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Lee for your 5* review.
Best wishes, Scott
★★★★★ 5/5
GoogleI came to the Ipswich Abbott's branch seeking a rental property, I had just reloaded from Australia and was in desperate need to find a rental property for myself and family. Jessica and Damian in the lettings team were exstreamly helpful and answered all of my questions. Being new to the area and never rented before I was very confused about the process - the team at Abbott's helped me throughout the way and one year on I'm still in my rental property that they found for me. My landlord goes for a fully managed service which is also very convenient and professional. Definatly an agent I will stick with.
David · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Wonderful to read David that our Lettings team at Abbotts, Ipswich, were able to help you find a new home after your long move and that you would defiantly use our agents again in the future.
Kind regards, Scott.
★★★★★ 4/5
GoogleI have let my property through Abbotts Ipswich for a few years now and Damian and his team have helped things go smoothly ever since the start. They have dealt with the various issues that have arisen during this time and have always found a new tenant relatively quickly when needed.
Kevin · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Kevin
Thank you very much for this review and rating! I am delighted to hear that Damien and the team have provided such good service over that past few years! If there is anything more we can do to earn that extra star do not hesitate to get in touch!
Kind regards, Jake
★★★★★ 5/5
GoogleAbbotts have provided me an excellent service. Harry is very professional and efficient . He is also kind and friendly.
Patricia · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Wonderful to read that you had such a positive experience Patricia with our local Abbotts team!
Best wishes, Scott
★★★★★ 5/5
GoogleI registered with a few of the main agencies in Ipswich but the knowledge and service Damian provided was second to none. Damian gained my trust immediately and I would not choose anyone else with my buy to let properties.
Mark · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Mark, thank you for your 5* review and kind comments. It's good to know that you would use Damian and the team again going forward. All the best, Mike.
★★★★★ 1/5
GoogleAbsolutely shocking, I have never ever in my life been made to feel the way I did. The estate agent Dale was so rude, he was offensive and unhelpful. His attitude was one of the worst I've ever experienced, he was not interested in my property, undervalued it by at least 10,000 and made derogatory comments about the previous occupants. He was both patronising and obnoxious and incredibly rude even making comments about my personal situation.
Helen · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Good morning Helen,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy
★★★★★ 5/5
GoogleDamian and his team are a credit to the industry. Although not the cheapest agent, their superior knowledge of the Suffolk property market is second to none. Thank you for all your help, reassurance and assistance.
J · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you very much for such wonderful review.
Best regards, Sarah
★★★★★ 5/5
GoogleAs a first time buyer, I had visited many estate agents looking for help, however I soon ended up choosing to continue my mortgage application and property searches through Abbotts due to the excellent service received from Harry and Eva (for the mortgage). A big thank you to the both of them, as they are both a credit to the company. Out of all the estate agents I had visited, Harry was the most helpful and provided me with lots of properties to view and always called back to ask me what I had thought. Great service and communication from all, thanks for making it all happen for me!
Hannah · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Hannah,
Really great to read another 5 star review for the Ipswich. Thank you so much and congratulations on the purchase of your property. Your comments will be passed on to Harry and the team.
Kind regards, Sarah
★★★★★ 5/5
GoogleThank you Abbotts Estate Agent’s in Ipswich.
Harry has been excellent to deal with, he has kept me up to date throughout my selling process. When Harry was on annual leave I spoke with Paul Ward who valued my property. I trusted his judgment on the value and can safely say I sold within a week.
Before I even put my house on the market with Abbott’s Harry has already booked viewings for me.
I can’t thank you enough and I will stay in touch.
#goodbye to online agents when abbotts are around.
Daniel · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Daniel for your glowing 5* review of our Abbotts Countrywide team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy,
★★★★★ 5/5
GoogleHarry Stoner was an absolute star when selling our property and helped us purchase our new home. Harry managed to find us a buyer in three weeks and kept us updated throughout the sales process. Harry was always available to answer any queries and give us good advice. I wouldn’t hesitate to use Harry again!
Miss · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Emma for your 5* review. It's good to hear that Harry helped massively with both the selling and purchasing of your properties. All the best in your new home, Mike.
★★★★★ 5/5
GoogleI have recently dealt with the lettings team in Ipswich to find a rental property. My requirements were very specific, the lettings team listened to my situation and worked hard to find something suitable. I will defiantly be renting through Abbotts again.
Laura · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Laura for your and glowing 5* review of our local Abbotts team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleAbbotts have been managing the letting of my property for a few years now and mostly things have been run very smoothly. Abbotts approached me a couple of weeks ago regarding two minor issues the tenant had. After I told them that I would like them just to go ahead and sort small jobs without the need to run it by me first, Olivia effeciently organised the two minor repairs without needing to come back to me through every step of the process. This helps keep my tenants happy, gives Olivea more job satisfaction and stops me being a bottleneck in the smooth running of my property.
Pat · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you Pat for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 5/5
GoogleReally happy with how my sale went, Paul Ward was extremely helpful throughout the process and will definitely use him again when I next move
Steve · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Thank you for your kind words and 5* review! Best wishes, Scott
★★★★★ 5/5
GoogleRecently had a really good experience with your lettings team in Ipswich, really listened and understood exactly what kind of property i was looking for, Right through to the viewing of the property, having massive amount of knowledge of the local area and schools too! great work guys! will be recommending!
Sarah · 29 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Many thanks Sarah for the glowing 5* review and recommendation.
Best wishes, Lucy
★★★★★ 5/5
GoogleRating only, no written review.
Stoyno · 28 July 2019 · Abbotts Countrywide Downham Market
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
