Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAbsolutely excellent service! A very friendly and professional team who managed to turnaround viewing to occupation in record time, even over the Xmas holidays. Highly recommended.
Thank you Gary for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
GoogleThis review is for the lettings department who i am happy to endorse with a five star rating. Livng in Dubai, Gemma Cribb in particular has led from the front and proved to be an earnest, dynamic and consumate professional with paying close attention to an owners pparticular needs. The wlole team including the affable and engaging Suzie Twiddle have supportes the letting with much grace and conviction. I look forward to working with Abbotts on my next purchase.
Thanks Ehsan for your kind comments. Best wishes, Mark
5/5
GoogleThey were always extremely professional, polite and helpful. They were fully committed to selling our house. They kept us informed during the whole process and were very persistent in ensuring we had current information about the progress with rest of the chain. Having our own contact person was a bonus and she was excellent. We would absolutely recommend them to anyone thinking of selling their house.
Thank you Pat for such a wonderful 5* review! It is fantastic to read that you would highly recommend our team to anyone thinking of selling their house. Kind regards, Scott
1/5
GoogleOnce upon a time life was all perfect never had any problem with any move or letting agent...untill i came across abbotts kings lynn..and then they screwed me big time ..so much that i am still recovering after months..stay away people if you are a tenant..still tring to get hold of my security deposit...
Syed, I am sorry to read that your experience did not match your expectations. Countrywide take all feedback seriously, and I would ask that you email the full details to review@countrywide.co.uk and the Customer Relations Team will investigate and respond to you. Kindest regards, Mark
5/5
GoogleVery satisfied, received very good service, everything was done very professionally, all our questions was answered quick. Thank you so much all staff in Abbott’s
Thank you Bobocu for your wonderful 5* review! As always, it is great to read that our local Abbotts Countrywide team have provided you with an excellent experience. Best wishes, Lucy.
5/5
GoogleI am happy to give Gemma a five star rating for the very professional service she has provided for me and my partner as Landlords. With her help, advice and negotiational skills she turned around a difficult situation for us quickly and efficiently. She is reliable, thorough, honest and works very hard at her job, going the extra mile for her clients.
Thank you Vicky for your wonderful 5* review! It is great to see that you felt our local Abbotts team went above and beyond to help and advise. Best wishes, Scott
3/5
GoogleMixed experiences with Abbotts as a whole, but since Rebecca Carse took over as our property manager, things have been much smoother. Very attentive and friendly, nothing seems too much trouble!
Amy, I am sorry that your experience was not as expected to start, however, I am delighted to read that Rebecca has made amends for this. Please get in touch if there is anything we can do or address at review@countrywide.co.uk Kindest regards, Mark
5/5
GoogleRecently had to ask our tenants to leave and obtain new tenants,we use the kings lynn office for all our needs and found Gemma and her team to be very helpful and nothing was too much trouble in bringing this to a successful outcome,we would have no hesitation in recommend the whole team at Abbotts letting. Thanks Steve and Rosie Jackson
Thank you for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
GoogleSince Abbotts Countrywide took over the management of the property I have seen a noticeable uptake in problem resolution. Their staff, especially Rebecca Carse, are bright; friendly and efficient. I would happily recommend their service to anyone, either as a tenant or a landlord.
Thank you Christopher for your glowing review and recommendation. Best wishes, Mark
5/5
GoogleI have found Abbotts in King's Lynn to be a very good estate agency. The staff were realistic in recommending a good price for my house and enthusiastic in finding a suitable buyer. I would recommend Abbotts for selling houses.
Thank you Alan for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Abbotts team in King's Lynn. Best wishes, Scott
5/5
GoogleWe rented the house where we are currently living with Abbots almost two years ago. We found the the service was very good and professional, helping us in all the process to be as quick as possible. Regarding the repair service, the system is very good and quick. If we have any repair to do or a problem with the property it's very easy to communicate through the website and we always have a quick reply and follow up. I strongly recommend Abbots.
Hi Angelica, thank you for your recommendation. Your kind words regarding the service you received and 5* rating are very much appreciated. Kind regards, Mark
5/5
GoogleNot all estate agents are the same We have just sold our house through Abbots Countrywide and I must say we have been thrilled with the service to-date. The whole team have been professional, courteous, friendly and flexible. I would certainly not hesitate to use Abbots again or recommend them to our friends Jon Syder
5/5
GoogleI organised by a move for my elderly parents through the team at Pound Lane, Norwich and have nothing but the highest praise for them. From managing and accompanying all the viewing to keeping me informed of progress the service was exemplary. They were not the least expensive quote but proved that you get the service you pay for. Highly recommended by my parents for the care and attention to detail and by me for the skills in negotiation and management of expectations.
5/5
GoogleBraydn was a pleasure to deal with at all stages of the purchase from first viewing to picking up the keys. He’s an asset to the company!
Thank you Alice for your kind words and fantastic 5* review of the great service you received from our dedicated team. Best wishes Emma
5/5
GoogleHad a great experience using Abbotts on the purchase of our first property. Braydn was efficient with coming back to us with any queries we had and consistently keeping us updated as the sale progressed!
Many thanks Joel for the fantastic 5* review of your experience with our Abbotts Countrywide team. All the best settling into your first property. Kind regards, Lucy
5/5
GoogleWe recently bought our house using Abbots Estate Agency and we chose Verity Wilde to be our mortgage adviser. She was absolutely brilliant in explaining the whole process, advising us on everything we may need and finding us a good mortgage deal. We could approach her easily for advise and additional information and she took an extra time to meet us in suitable for us time/branch location. We are very happy with her services.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
5/5
GoogleReally friendly and helpful team!
Thank you Nikki for your great 5 star review of the service you received from Abbotts in Hellesdon. It is wonderful to read that the team were really friendly and helpful. Kind regards, Emma.
5/5
GoogleExcellent service with nice people
It's great to see that the Abbotts team in Hellesdon were once again able to provide their proven 5 star service! Thank you. Sarah.
5/5
GoogleExcellent work from Mark Swaby, cant rate him high enough, very highly recommended!
Thank you Paul for your fantastic 5* review of the great service you received from Mark and the team at Abbotts in Hellesdon. Thank you for the recommendation also. Kind regards, Emma.
2/5
GoogleAs a customer I felt poorly treated, viewed a couple of houses through Abbotts and I won’t be doing it again
Good morning, I am sorry you feel this way. Customer experience is very important to us and as such I would like to ask you to please contact us via review@countrywide.co.uk. to discuss further the reason for your comments and concerns. Kind regards, Scott
5/5
GoogleWent above and beyond so thankyou Simon and Amanda . I had particularly difficult tenants and buyers and they made the sale quick and easy as it could ever have been and got the price I was after.
Good Morning Stephen, It is fantastic to see that Simon and Amanda from the Abbotts branch in Norwich went above and beyond for you so your sale went through as quickly as possible and you got the best price which you wanted, 5* service. Kind regards, Maryjane.
5/5
GoogleSimon and Amanda are both wonderful people ,they worked so hard to get our move sorted for us .we were not selling through them but we were buying through them and our estate agents did not give us any help so Simon and Amanda worked twice as hard for us we could not have asked for any more so a big thank you to them both .
Thank you Sue for your 5* review of Simon and Amanada at our Abbotts branch in Hellesdon. It is wonderful to read that you received so much support from our team while you were purchasing though Abbotts and I do hope that, if needed, you will choose the team to help market and find you your next property in the future. Best wishes, Scott
5/5
GoogleCan't rate Abbotts highly enough. All the staff were extremely helpful and professional. Nothing was ever too much trouble for them. The service they gave was outstanding. Would recommend them to anyone looking to sell.
Hello Kathy, thank you for your 5* review and taking the time to leave your feedback.It is excellent to read that you could not recommend Abbotts in Hellesdon enough and that the branch team provided you with an outstanding service. Best wishes, Maryjane.
5/5
GoogleThis was myself and my partners first home so didn’t reallly know what to expect in terms of how long the process was ( did prove to take longer than we thought! ) but despite this Mark Swaby made this whole experience as enjoyable and stress free as he could in which I cannot thank him enough - highly recommend using his services. Friendly, professional and attentive what more could you ask for! Thank you again Mark.
Thank you Kaily for your wonderful 5* review and wonderful recommendation of our team at Abbotts, Hellesdon. I will of course make sure your kind words are forwarded to Mark and the team and do hope that you are now settle in to your new home. Best wishes, Scott
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
