Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Thank you for taking the time to rate your experience with the Kings Lynn branch of Abbotts. It is disappointing to see your rating is not usually up to the high standard that Countrywide would expect, please email review@countrywide.co.uk if you would like to discuss your experience in further detail. Many Thanks
5/5
GoogleA pro active sales and lettings agent
5/5
GoogleQuick and efficient in finding suitable tenants with a professional and friendly service will definitely use again.
1/5
GoogleGot a rude and dismissive email . Bad first impression! Poor
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about your experience then please email me at review@countrywide.co.uk. Kind regards, Sarah
5/5
GoogleWhat a fantastic office to deal with! Max, Ash and Suzie couldn't help me more in finding a house for me and my family. THANK YOU!
5/5
GoogleVery nice to work with, always has time and found me exactly what i was looking for very quickly.
5/5
GoogleUsed Abbotts to rent my first property when I moved to the area, Dealt with Suzie who is fanastic and helped me with getting to know the area. Had a great service from Max and Ashley also who went out of their way to help. Would recomend Abbotts!!!
5/5
GoogleUsed Abbotts when renting my first property - was dealing with Max who was superstar! Also had fantastic service from Ashley and Suzie. Would definately use them again!
2/5
GoogleHaven't used them much, because after you viewed one property, they will call you again and again, about 3-4 times a day to offer you something else. Faced it when was looking for property to let and also when buying as well. it gets very annoying
5/5
GoogleSuzie is a brilliant lady who helps you to the Nth degree!!!! Have rented from this company twice and would ALWAYS use them. Have experienced other companies and not one is a patch on this company!!! Brilliant!!! thoroughly recommend to ANYBODY!!!! A*********
1/5
Google* AVOID AT ALL COSTS * Absolutely shocking service at the end of my tenancy. I was constantly passed from pillar to post with no one being able to tell me what was happening with my deposit. One time I was told they had received a response from the landlord, the next person told me they hadnt heard anything from the landlord yet and was waiting for that. Eventually, after weeks of constantly badgering them, I was told my deposit was being handled by my local branch in King's Lynn. I called and spoke with Ashley, the lettings manager, who informed me he was on his way out the office to personally inspect the property. I heard later that afternoon (03/10/2017) from Ashley who confirmed he was happy for the deposit to be released in full and he would be passing it to the accounts team for them to process payment and I would have the money with in 5 working days. Great news! But wait, it is now 13 days later and still no payment. I called and spoke with the accounts department and they told me they never received the deposit release form, how could that be when I was told it was all done? After more chasing and being told Ashley isnt available, what a surprise, I am told that actually the landlord wants to deduct £150 and I need to agree to this first. The flat I rented was left in a clean condition and there were no issues, as I had been told by the lettings manager. They are a complete joke and dont know what they are doing when it comes to the end of a tenancy I would recommend anyone thinking of renting a property from Abbotts in King's Lynn seriously reconsiders. No one seems to want to take any ownership of this issue and its just passed onto the next person to make another excuse. Disgusted how I have been treated.
Hello Jack, Thank you for your review. I am disappointed to see that you have experienced delays with regards to the release of your deposit. It is imperative that 5* service and communication is provided at all times and I am deeply sorry that this has not been the case on this occasion. I would like to assure you that all feedback is taken very seriously and I will ensure that these issues will be relayed to the team so further training can be implemented. Please could you provide more details to the Customer Care Team who will look into this for you customercare@countrywide.co.uk.
1/5
GoogleGreat at the beginning - quickly found us a lovely property to rent, but all downhill after that. No interest in problems, very difficult to get phone calls or emails returned. Not fair to name names, but certain members of staff particularly hopeless. Three weeks after end of tenancy and in spite of calls and emails, still no sign of final meter readings, inventory or even a mention of deposit return. Note some of the best reviews on here are from landlords, not tenants. Terrible service. Stay away.
Good Morning, we are so sad to hear that your service with us was not the best. We always aim to provide excellent service and communication to all of our customers and we sincerely apologies for this shortfall in performance. To investigate this further could you please send your property address and further details of your issues to customercare@countrywide.co.uk and this can be reviewed for you. Many Thanks.
1/5
GoogleIf I could give 0 stars I would. Estate agent turned up 10 minutes late, and due to another viewer of the property turning up early I felt pressured for time to look at the property, especially as I had brought my mother and disabled brother with me. Upon entering the property I quickly realised it wasn't the one advertised online and brought this to the attention of the agent, who explained there had been some confusion of the property in question. The property I actually wanted to look at had been let agreed and the person is apparently moving in next week despite Abbotts still advertising it. I don't believe abbotts know which properties they have available to let. Useless customer service, very unapologetic and all round terrible company.
Hi Matthew, Firstly, thank you for taking the time to bring to our attention your recent experience and I am sorry to read that you felt under pressure. I would like to assure you your feedback will be passed to our local team, however, should you wish to discuss further your experience, please feel free to e-mail us directly at review@countrywide.co.uk. Kind regards, Scott (Customer Relations Team)
1/5
GoogleWorst Letting agent ive ever encountered!! Staff are rude, unhelpful, no one seems to know what is going on and never return calls. Gave up and rented the same house through another local agent who were also renting it. Their service was amazing and ive told the house owner so he doesn't make the mistake of using abbotts again, Id give you zero stars if I could
Hi Charlotte Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
GoogleI have been a landlord with Abbott’s for sometime now and I was considering a new agent, however since Gemma has become the new Lettings Manager I can say this has changed. My faith in Abbott’s has been restored, Gemma is professional at all times and always ensures she goes the extra mile.
Hi Philip, many thanks for your 5* review and I'm delighted to read that you will continue to benefit from the professionalism of Gemma and the team at Abbots. Best wishes, Tracey.
5/5
GoogleI would highly recommend Gemma Cribb and her lettings team to any potential landlord or tenant. Gemma is so efficient and could not be more professional or helpful. Despite being located in Hong Kong both Gemma and Suzie Twiddy along with other team members made everything work seamlessly despite the time difference. Jackie Johnson
Hi Jackie, thank you for your wonderful 5* review. Delighted to read that despite the miles and the time difference the team were able to assist you with their professional and effective service. Best wishes, Tracey.
5/5
GoogleSmooth and fast transaction processed by Abbotts - thanks to Gemma Cribb in particular. Would recommend to anyone for an efficient move.
Hi Cherry, thank you for your kind words and fantastic 5* review of Gemma and our dedicated team. Best wishes Emma.
5/5
GoogleGemma, the property manager who I liaise with, is very efficient, professional and responds in a timely manner. I believe Abbotts look after tenants and landlords in an equitable and fair matter.
Thank you Catherine, i will share this review with Gemma and the management team. Kind regards, Sarah
4/5
GoogleI recently had my house let out and the tenants put in a months notice to quite of 16th December, by 18th December the lettings agents had not even re advertised it, this followed a long series of mishaps by them and I changed to Abbotts. I met with a charming lady called Gemma and within days wheels were in motion and the vacancy was filled. I have spoken with a few of the team and can honestly say they all act in a totally professional manner at all times, I would not have a problem in recommending them
Thank you Bill for your feedback. I am so pleased to read Gemma was able to get your vacancy filled so quickly and the team were professional at all time. Thank you for recommendation. Best wishes, Lucy.
5/5
GoogleI had a lady called Lynsey she was so lovely when she came to do property check very helpful.
Thank you Lisa for taking the time to leave kind words and a 5* review. Best wishes, Mark
5/5
GoogleReally helpful and friendly, everything organised quickly and efficiently. Best letting agent I have had yet! Thank you
Hi Nicky, thanks for leaving your kind review, so happy the team at Abbotts were of great assistance. Kind regards, Mark
4/5
GoogleMe and my partner have been renting for almost 2 years now with Abbotts. We didn’t have the best of starts, when looking for potential properties there were constant issues going to view the property we were really interested in. Even after we put a deposit down on the place (blind) we were still given reasons why we couldn’t see it. After that a few errors were made with information about the property which were more than a little frustrating. Since moving in and dealing with the property management side of the business I can say the customer service has been brilliant. Where we have had issues the team have got back to us quickly and have organised visits to the property making sure to do so at our convenience. Recently the responsibilities for managing the property have been with a property manager called Rebecca. She has been very polite, very proactive and very professional with any concerns we have raised. If this review was solely on the property management service and the experience with Rebecca it would have been 5* however our early experience with the company which were quite negative have made this not possible. So 4* Overall.
Charlie, thank you for your kind words regarding Rebecca and the service provided. I will make sure your comments are passed to her and thank you for taking the time to leave your review. Best wishes, Mark
5/5
GoogleWould not hesitate to use this company again. Great lettings team especially Gemma the manager and Susie. Excellent service thank you!
Thank you Paul for your glowing 5* review of our lettings team and Gemma and Susie in particular. Kind regards, Scott
5/5
GoogleExcellent service from a professional and helpful team. We look forward to you continuing to provide you high standards of service as you manage our letting . Many Thanks.
Thank you Jack for your 5* review of our Abbotts' Lettings team. Kind regards, Scott
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
