5/5
Rating only, no written review.

Trusted Agent profile · Derbyshire, Rutland, Nottinghamshire and more
Verified
★★★★★
5,944 reviews across 36 offices and 7 platforms
Newton Fallowell has 36 offices, in Newark, Burton on Trent, Lincoln, Peterborough, Retford, Oakham, Mansfield, Melton Mowbray, Stamford, Leicester Forest East, Bourne, Skegness, Boston (two offices), Oadby, Coalville, Telford, Grantham, Walsall, Brownhills, Ashby De La Zouch, Sleaford, Stoke On Trent, Brigg, Swadlincote, Lichfield, Spilsby, East Leake, Coalville Lettings, Syston, Market Deeping, Sutton Coldfield & Erdington, Worksop, Horncastle, Bingham and Melbourne (Derbyshire, Rutland, Nottinghamshire and Lincolnshire). Together they have 5,944 reviews on seven platforms, rated 4.5 out of 5 overall.
4,726
Reviews on Google
All 36 offices
340
Reviews on Facebook
All 36 offices
18
Reviews on Yell
All 36 offices
108
Reviews on The Trusted Agent
All 36 offices
408
Reviews on The Trusted Agent
All 36 offices
197
Reviews on Trustpilot
All 36 offices
147
Reviews on allAgents
All 36 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot recommend Newton Fallowell Estate Agents highly enough for the recent sale of our property. From the very first valuation to the final exchange of ...Read all 57 from sellers
Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommendRead all 27 from buyers
So far everything has been excellent. Kate is terrific and nothing is too much trouble. She can sort out any problem, quick and professionally. Jason also is ...Read all 2 from landlords
Olivia has been amazing from start to finish with helping a family member rent one of their property's. Very good communication and very friendly , would ...Read all 3 from tenants
Newton Fallowell's 36 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
Outstanding service. Would highly recommend the team at Newton Fallowell's Swadlincote office.
4/5
We was pleased with the services and Sally was always helpful and also when there was issues newton fallowell was always happy to help!! X
5/5
I can't thank the staff at Newton Fallowell enough, specially Tom and Sally for all they did in making my purchase go through smoothly. Many thanks.
5/5
Great experience selling our house with the swadlincote team! Many thanks, & a special thank you to sally & tom for everything to speed up our sale.
5/5
The team at Newton Fallowell, Swadlincote were very professional and helpful with the sale of our home. I would like to thank Tom and Sally for their friendly and helpful approach with the sales process.
1/5
I purchased a house through the agency. The agent who was dealing with my purchase was unprofessional. He was alright till the offer. Then started to delay with things, his customer service skill wasn’t great!!I had to go ahead just because I liked the property..
5/5
I know estate agents get some bad press however I can only thank them for the professional way in which they handled the sale of my mother's house. Not only from a sale point of view but also the way they helped me with other issues not related to the sale and beyond the remit of the original contract. I don't usually leave reviews but think they deserve this. One more thing they were nice people to deal with (not many about these days) Steve Smalley
5/5
I have just purchased my house from Newton Fallowell in swadlincote, i was looked after by Tom and Sally and can honestly say they are a very welcoming team, nothing was ever a problem for them and Sally was very helpful liasing between solicitors when things were taking there time to move. Thank you to an amazing team
4/5
Rating only, no written review.
I'm so glad to hear that you've had a great experience with us, Jaabb. Thank you for your time and feedback!
5/5
Jason was very helpful and patient and did a brilliant job for us
Hi Dan, it's great to hear that Jason was able to help you. Thank you for the five star review!
1/5
Unprofessional and lack of communication between staff, viewed a property and was told it had no interest, went to the office to put the money down and had gone 5 days prior! Had time off for nothing!
Hi Phoebe, I'm sorry to hear about your experience with Newton Fallowell. We take feedback very seriously and will pass on your comments to the relevant departments for review. I do want to let you know that we have a team of property managers who are in touch with our agents and this is not normal behaviour from them - they'll be reviewing their communication channels. Thank you for sharing your experience.
5/5
Recently sold a property through Jason and Jorden at the Lichfield branch, property sold within 3 weeks, and all queries were answered swiftly and promptly
Thank you for taking the time to leave us your review, Sarah. We're glad that Jorden and Jason were able to help make the sale of your property a smooth process!
5/5
Couldn't fault them. The service and help we have had in trying to rent a place from Hollie in particular has been top class.
Phil, thanks for taking the time to leave us a review. I'm glad to hear that Hollie was able to help you find your perfect rental! We're always striving for excellence in every aspect of what we do and it's wonderful to know that our colleagues are meeting those expectations. Thank you for taking the time to share your experience with us.
1/5
Very poor quality. Very unprofessional behaviour. When letting property of them be careful because they hide information....when have some problem with the property they don't put attention. When is time to bring back deposit they lie for many many things to do not do it. The most worst agency ever.
Hi Atanaska, thank you for your feedback. I'm sorry to hear that your experience with our team was not a positive one and I'd like to get more information about the property you mentioned so we can investigate this further. Please call us on 01543 251310 and I'll be happy to help find out what happened.
1/5
The worst agency ever. I don’t even know where I should start. I rented with them for 6 months, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “ and when I try to finish my contact with them they want to pay additional money 75 pounds.
Hi Vladimir, sorry to hear that you had a frustrating experience with us. We take feedback very seriously and will be taking the time to review your case in more detail. I'll make sure this is brought up for improvement. I also want to apologize if our customer service team was not helpful enough when you were trying to end your tenancy agreement; it sounds like they could have done better by following up on the callbacks promised and communicating clearer about what would happen next. We're always looking for ways to improve, so thank you for sharing your thoughts here!
5/5
This is the second property I've rented from goodchilds with zero issues, the team have always been quick and efficient getting back to be and I've always been kept up-to-date with what's going on. I highly doubt it'll be the last time I use them and can't recommend them enough.
Thank you for your kind words, Sam! It's so great to hear that our team has been helpful and responsive during this process. I'll be sure to pass on your feedback about the service we provided. We are committed to providing a high-quality experience for all of our clients. If there are any areas where you feel we can improve, please don't hesitate to let us know!
1/5
The worst agency ever. I don’t even know where I should start. I rented with them for 2 years, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “. Ive been waiting for my deposit back for a month because the landlord was accusing me for damage in the house that was actually there before I moved(as I have pictures taken by the agency) . And they didn’t let me know that they will take out 162.50£ out of my 862.50£ deposit for damage repairs. Its a bit funny how is a fixed price isn’t it? Anyway, I had to get the pictures to show them to Vicki cuz for some reason they didn’t have them in the system anymore. Another funny thing here, how can you lose some pictures of a tenancy agreement especially when I had to sign every single page of pictures which is a bit useless. Also 2 years ago when I moved there, I had an annual gas check and they removed the gas pipe from the cooker. And this year the landlord accused me for removing the pipe and changing the cooker to an electric one 😂. Why would I remove a gas pipe? And the landlord said he will charge me for fitting the pipe back. How can you do that when I have a certificate from British Gas saying they shouldn’t have a gas pipe in the kitchen due to safety reasons. Thankfully I kept the paper and everything else and they charged me only 70£ for the bushes which at the beginning I remember Vicki said only50£ but in the end it was 70£ for some reason. I definitely don’t recommend this agency. They will never help you, never answer your questions and they’re very ignorant as well
5/5
Vicky was very quick to respond to our issue in the rented house. I was kept updated by email and phone, and a tradesman was arranged and with us within 24 hours. Thanks for the super response. All is well again!
Thank you so much for taking the time to leave such a detailed review, Neil. I'm glad we were able to help in your time of need and that everything is working well now!
5/5
Rented for 6 months. Had no trouble, house was in a great condition when we moved in, Land lord was great. When we moved out, we got the full deposit back( - checkout fee)(house was in same state when we left), staff were friendly and helpful. Has been one of the best companies we have rented from.
Thank you for your review, James. We're glad to hear that you had a positive experience with our letting agents and we hope to work with you again in the future!
4/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you.
5/5
Rating only, no written review.
Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Newton Fallowell branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in seven years, the group and its branches: 2019, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2019 to 20252025 7 Gold across six branches The British Property Awards 2025 winners
2024 5 Gold across three branches The British Property Awards 2024 winners
2023 3 Gold, 1 Silver and 1 Bronze across three branches The British Property Awards 2023 winners
2022 4 Gold and 1 Silver across five branches The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Newton Fallowell and its branches won ESTAS awards in four years, most recently 2023.
ESTAS winners in four years, the group and its branches: 2020, 2021, 2022, 2023.
2023 3 Best in Postcode across three branches ESTAS 2023 winners
2022 1 Gold, 1 Bronze and 3 Best in County across three branches ESTAS 2022 winners
2021 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver and 3 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.

Newton Fallowell and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 31 Gold across 31 branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Newark has the most, with 682 reviews rated 4.8 out of 5, followed by Burton on Trent with 658.
The 36 Newton Fallowell offices, by town:
57 reviews from sellers, rated 4.9 out of 5 on average. For example, Deborah wrote: "I cannot recommend Newton Fallowell Estate Agents highly enough for the recent sale of our property. From the very first valuation to the final exchange of ..."
27 reviews from buyers, rated 4.8 out of 5 on average. For example, Anthony wrote: "Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommend"
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Gemma wrote: "Olivia has been amazing from start to finish with helping a family member rent one of their property's. Very good communication and very friendly , would ..."
Yes. In The Trusted Agent 2026 awards, Burton on Trent won Platinum, Retford won Gold and three more branches won Trusted Agent. At The British Property Awards 2026 its branches won 2 Gold awards. The group and its branches have also won 70 other industry awards since 2019.