Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTracy has been an absolute pleasure to consult with! Goodchild has made the process so easy for me to buy my first family house! They have been so understanding and always kept me in the loop with all information and updates. Any time I needed to book another viewing they were quick and always ready to make time and me and my family can’t thank them especially Tracy for making this moment so special for us! Highly recommend Goodchild to anyone looking to buy thier first home! Brilliant company!
Sama · 13 June 2025
Agent replied · 22 July 2025
Thank you so much for the wonderful 5-star review! We're thrilled to hear you had such a great experience with us. Your feedback encourages our team to keep delivering the best service possible. We truly value your support and hope to welcome you back again soon!
★★★★★ 5/5
GoogleCan I just say the ladies I spoke with, Stacey, Katie and Tracey were the loveliest ever!. They were so down to earth and welcoming, everytime I spoke to them on the phone they were so kind and nothing was ever too much. As a first time buyer it can be daunting but my experience with this company made it 100% easier. I would recommend to everyone. And we had the best little gift box, made my day. When we collected the key today all the staff I encountered were very friendly and it was great to share this experience with them. Thank you all.
Rhiannon · 30 September 2025
★★★★★ 5/5
GoogleMy partner and I had a really great experience with Newton Fallowell. Sophie was fantastic from start to finish, super friendly, always kept us updated, and made the whole process feel easy and stress-free.
We also really appreciated the moving box full of goodies, it was a lovely personal touch that made us feel genuinely valued.
We’d definitely recommend Newton Fallowell to anyone looking for a helpful, professional, and easy to work with estate agent!
CM · 26 September 2025
★★★★★ 5/5
GoogleIncredible service from Sophie, she went above and beyond to help me get my property. I missed the opportunity for a flat, but Sophie took all my details and when something came up within my criteria, she took the time to call me, get the viewing and very smoothly went through the process of now signing for the keys to a house.
Sophie is a credit to your team. Thank you for all your help :)
Chloe · 12 May 2025
★★★★★ 5/5
GoogleThank you Katie Stacey and Ailsa for the great service. What could have been an awful time for Jackie David and myself Julie was made very easy. Always been kept well informed. Thank you again 💓 …
Julie · 12 July 2025
Agent replied · 22 July 2025
Thank you so much for your review! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our efforts are making a positive impact. We're grateful for your support and look forward to serving you again in the future!
★★★★★ 5/5
GoogleWe used goodchilds to sell our home. They were fantastic from beginning to end. Whenever people enquired about our home they were quick to respond and get them booked in. All the staff are very knowledgeable and helpful. Always answered the phone and ready to help. Even helped with chasing solicitors to ensure the sale went through. I especially want to say thankyou to Steve who initially gave me confidence that goodchilds would sell our home quickly, and did. Also thanks to Stacey for facilitating all your viewings and all your hard work chasing the legal process. I will not be hesitating to recommend you to others
Louise · 1 November 2024
★★★★★ 5/5
GoogleBrought my first home with these today from initial contact to arrange a viewing to completion Stacey was brilliant prompt response and helped anyway she could through the whole process thanks for everything Stacey 🏡🏠 …
Liam · 29 March 2025
Agent replied · 10 April 2025
Thank you so much for your kind words! We’re thrilled to hear that Stacey was able to assist you during your house purchase. Our team is dedicated to providing exceptional service, and it’s wonderful to know that Stacey made your experience smoother and more enjoyable. We’ll be sure to pass along your praise to them!
Congratulations on your new home, and we wish you all the best as you settle in. If you ever need anything in the future, don’t hesitate to reach out, we’d be happy to help again!
★★★★★ 5/5
GoogleI have been very impressed with the service I have received from this company in the short time I have I have.known them. Katie, Staacey and Tracy have been very professional and helpful at all times. The photographs and details were excellent. I very much appreciated the weekly marketing updates from Tracy and the fact she wore a uniform with the name of their company on it. Also extra signage was added on the main road showing the whereabouts of the bungalow. A nice little touch I felt. All in all I received a very positive impression of this company.
Debbie · 24 April 2025
Agent replied · 25 April 2025
Thank you so much Debbie for the amazing 5-star review! We're thrilled to hear you had a great experience with our team and services. Your support means the world to us, and we’re always here if you need anything in the future!
★★★★★ 5/5
GoogleI believe half bread is better than none, having hope is better than hopelessness. Even though Guarantor is needed for you to be able to deal with them, but for somebody like me who has looked for a rental accommodation for over three months with series of disappointments. Meeting with goodchild in less than a month changed that narratives. I got a very good and affordable accommodation with a very friendly, profesional and understanding atmosphere.
Thanks Sophie
David · 2 May 2024
★★★★★ 5/5
GoogleBecky was the estate agent that I was dealing with throughout the whole process. She was pleasant and very friendly.
We encountered some issues but Becky was more than helpful and could contact her at anytime for any queries. She would follow up everything so quickly and respond back to me in minutes, whether this be via phone or email.
She is wonderful and the company and Becky did everything to ensure I had a smooth sale when purchasing for the first time.
I couldn’t have asked for a better person to have dealt with. Highly recommend good child’s and Becky!!!
Sian · 2 January 2020
Agent replied · 31 December 2024
Great to hear that you had such an experience with us! We would love to see you again!
★★★★★ 1/5
GoogleThis is the worse Letting Agent I had to ever deal with. Let’s start with a complete unprofessionalism from the very beginning of mine and my partners „adventure” with them. When we first started to look for a property to rent and finally found and viewed a perfect property, the other people viewing it at the same moment as us have phoned the agency as soon as they walked into it and they have been granted it over the phone. The agency works on the first comes first takes basis. Basically the person that has viewed the property and physically goes to the agency and puts the deposit down is granted it. In this case, the people viewing the property have called the agency instead and while we were viewing the property we were stopped and told its not available anymore. This was a joke… but because we were really desperate in finding a place to move into, we carried on looking and have soon found something else. Let’s start with the fact that the fees this letting agent is charging are ridiculous. You pay for application, for checks, for the cost of the contract, for any renewals and for leaving the agency even after your contract ends ! WE HAD TO PAY 1557 POUNDS DEPOSIT. We have initially received a contract for 6 months which stated that after this period it will become a rolling contract. The time has flown and we have soon received a letter(or more of a threat) that if we do not sign a new contract, we will loose our home. I have called the agency and explained that we are moving out in 3 months anyway so I can’t obligate to another 6 months. I was assured that there is nothing to worry about and that they will definitely find new tenants and will release us. Everything was going great. We have been told new tenants have been found, a sign has been put outside the property stating it’s been let and a meeting with the agents arranged to take away our keys and check the property before we leave. We have been told the property is in a great condition and we will receive our deposit back within 10 days. A week passed and I heard nothing from the agency so I called and have been told that the deposit is ready and all they need is some letters confirming my gas, electric, water and council tax accounts are cleared. I have sent those within next 3 days and spoke to the Director Steve Rowe who assured me I have nothing to worry about ! At all stages I was assured my deposit will be returned. A few days later I’m receiving an email from Kate Rowe saying that actually we won’t get the deposit back, the property has been sold instead and until the sale process ends our deposit will be used to cover it !!! THIS AGENCY IS A BUNCH OF LIARS AND UNPROFESSIONAL STAFF. I AM NOW IN A POSITION WHERE I HAD TO SEEK LEGAL ADVISE AS THEY REFUSE TO RETURN THE DEPOIST AND ITS A LOT OF MONEY. DEFINITELY NOT RECOMMENDING AND WOULD ADVISE ANYONE CONSIDERING RENTING FROM THEM TO THINK TWICE AGAIN.
Joanna · 2 January 2018
Agent replied · 31 December 2024
Thank you for your review Joanna. We are sorry to hear that your experience with Goodchilds was not as expected. However as a company with over 10 years experience in the lettings industry and after advising you to take your complaint to the industry professional body, the Property Ombudsman we will, I can assure you adhere to any decisions that they adjudicate
★★★★★ 1/5
GoogleDont bother to call for valuation they wont give one. Very dodgy sales tactics!
All my dealings with Estate agents never heard of this sales tactic. App they adjust commision according to how hard it is to sell.
I have bought and sold lots of properties. In all my dealings with estate agents never heard of this way of doing business. Never heard of this tactic!!!
Nina · 5 April 2025
Agent replied · 6 April 2025
Thank you for sharing your feedback. After carefully reviewing your comments, we believe there may be a misunderstanding or confusion regarding your experience. We have no record of any interaction with you, and based on the details you've provided, it does not align with the services we offer at Goodchilds Walsall.
We take customer satisfaction seriously, and we strive to maintain a positive experience for all of our clients. If you feel your experience is related to our business, we would appreciate it if you could reach out to us directly so we can better understand the situation and assist in resolving any concerns.
If this review pertains to a different company, we kindly ask that you verify the details and update your review accordingly, as it appears to be mistakenly directed at us. Thank you for your understanding.
★★★★★ 5/5
Google⸻
I would like to share my experience with this wonderful and truly professional, respectful, and kind staff.
For over four months, I was desperately searching for a home. I tried several agencies, but it always felt like a waste of time. In the end, I made the right decision by choosing here. Within just one week, I finally found my own place!
This review is my way of saying thank you. I have nothing else to add, just a heartfelt, special thank you to all of you. You will always have a place in my heart.
🫶🏻❤️
Farhad · 27 August 2025
★★★★★ 4/5
GoogleSophie was amazingly helpful throughout the whole process from moving in to moving out! Easy to talk to, amazing with replies and so helpful! Make sure to ask for her if you use
N · 8 August 2025
★★★★★ 5/5
GoogleBeautiful property, first time renting and they made it fair; first come, first serve and provided excellent customer service all the way through; looking forward to moving in.
Sophie was very helpful and quick to respond to queries effectively and was understanding of the many questions we had.
Liam · 2 September 2024
★★★★★ 5/5
GoogleSophie and the team have been nothing short of amazing. Down to earth, clear, friendly, and helpful too.
Charliey · 16 September 2025
★★★★★ 5/5
GoogleI have been with them for the last 5 years. They are reliable dependable firm. Prompt response to enquires. Very helpful to sell my property. I am very sorry to leave them. In case if I need any help from a estate agent definitly I will use them.
All the team members are Excellent.
Antony · 19 December 2025
★★★★★ 1/5
GoogleAwful! Ridiculous and unreasonable estate agent. I saw a property on zoopla and I applied. We went through the referencing stage where they asked for a high income and homeowner guarantor. We got all the things requested for and we were told to wait for the landlord to make decision after passing the referencing. Only for them to call us after three weeks of waiting that the landlord said he has gotten a person by himself. When he knew he was going to get someone by himself, why bringing it to the agent and letting people go through the stress of viewing, referencing and most painful part, wasting the time we ought to have used to search for another property.
In all, I blame this agent for lack of integrity and I advise people to think twice before going to them.
Adewumi · 12 March 2023
Agent replied · 31 December 2024
We are very sorry to hear of your recent experiences. We don't believe you applied for a property with our branch as we cannot find your details on our systems. Are you able to confirm the property address you applied for? Thank you, Kind Regards Goodchilds Walsall
★★★★★ 5/5
GoogleWe’ve finally found our perfect home, after a disaster with a different estate agents. We couldn’t be happier.
Sophie looked after us and welcomed us with a welcome hamper. A slight hiccup with our energy supplier but Sophie got straight onto the engineer and has resolved it for us. Attentive and professional.
Thank you Newton Bloxwhich team.
Craig_ · 26 September 2025
★★★★★ 5/5
GoogleI have had countless estate agents take down my details and never call me. This is not the case here Sophie has been incredible in helping us find a home. Thankyou Sophie
Storm · 6 September 2024
★★★★★ 5/5
GoogleGreat company, great staff and best of all they have Rebecca Riggan who was great from start to finish during the search for our new home!! Thanks you very much Rebecca Riggan. This is a great company led a personable business owner Steve Rowe - thanks Steve & Rebecca for all your help !!
Chester · 21 March 2023
★★★★★ 5/5
GoogleFantastic service from start to end. Offer excepted within 3 weeks of going to market and 2 months for completion. Phone always answered and updates given via email or phone call whenever there was movement on the sale. Fantastic, Friendly and Supportive all the way through :-)
Emma · 7 August 2024
Agent replied · 31 December 2024
Thanks Emma glad we could be of service
★★★★★ 2/5
GoogleBefore moving into a rented property make sure your windows shut and open and make sure your taps are working because good child’s estate dont really give a crap with who is suffering
HAA · 4 January 2025
Agent replied · 3 January 2025
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate the opportunity to address them.
Regarding the tap, we had an engineer inspect it and can confirm that there are no faults identified during the evaluation. If you are still experiencing any issues, please don’t hesitate to let us know, and we’ll be happy to investigate further.
As for the window, we understand the inconvenience this may be causing. Since it is located on the third floor, resolving this requires scaffolding and a more extensive setup to ensure the work is completed safely and to the highest standard. As previously mentioned to you, we are actively discussing this with the landlord and will keep you updated on the progress.
Please feel free to contact us directly if you have any further concerns or questions.
★★★★★ 5/5
GoogleAs a mortgage advisor it is important to have a good relationship with Estate Agents. Abbie was very helpful in liaising with me regarding a mutual clients purchase recently and I feel she represented the company well.
Sean · 2 January 2019
Agent replied · 31 December 2024
Thanks Sean, it is always nice to read such a feedback! We will share it right away with Abbie!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
