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★★★★★
97 reviews across 1 platform
200 High Street, Walsall WS3 3LA
Part of Newton Fallowell, see every office.
Newton Fallowell's Walsall office at 200 High Street is rated 3.4 out of 5 across 97 reviews on 1 platform, including 97 Google reviews rated 3.4. Checked 9 October 2026.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
GoogleBeen renting from then for about 4months now I've had no issues at all, and any issues that I did have were dealt with in a speedy and professional manner Thank you to Rebecca for being an incredibly informative and helpful, would of been alot stressful without her assistance.
1/5
GoogleTheir staff need Customer Service skills upgrade, very rude & unpleasant. They simply have no idea of what they are there for and how to speak to people. I have been reporting a repairs issue for over 4 weeks, nothing has been done. I rang up to follow it up today, spoke to a lady called Ailsa. She didn’t sound interested from the time she heard my reason for calling. Every word that I said seemed to trigger her negative attitude, she simply didn’t like to be questioned to a point where she hung up on me. I rang again to speak to the person in charge of lettings. His response spoke volumes on the lack of customer service skills in his department. (It seems like how she handled my call was a normal experience in their office).
Hello Miss Machinjiri i am so sorry you have had a bad experience with your repairs please contact me steve on 01922 711444 to discuss this further.
5/5
GoogleFrom from start to finish of our search for a new property this estate agents were with us every step of the way . Nothing was too much trouble for them . They gave us excellent advice in all aspects of our new property and kept us updated till the very end . All the team in the bloxwich branch are friendly and eager to please . The one person who we owe the biggest thanks to in that branch is a fantastic lady called Becky dabrowski who we feel went above and beyond her job description to assist us to purchase our new property . We owe her our thanks . This is a very special lady . So if you want a new property go in to this estate agents and see Becky she will give you all the help and advice you need to enjoy purchasing your new home .
Thanks Debra, it is really nice to hear that you had such an experience with us, we hope to see you again!
5/5
GoogleI am just in the process of buying a property with this estate agents and I have found them to be excellent so far. My calls are always answered promptly and the staff (especially Alex) are really friendly and helpful making for a good experience.
5/5
Googlerented a beautiful property from goodchilds , Katie and Rebecca went out of their way for us. so friendly, polite and helpful. thank you girls!! x
5/5
GoogleExcellent professional and friendly services. Rebecca was fantastic, professional and cordial throughout the process of looking for a house to rent in Walsall. Thank you.
5/5
GoogleCan’t fault them. Friendly, on the ball and helpful. I wouldn’t use any other agents apart from these from now on. Many thanks Darren 👍 …
It is always pleasure working with you Darren, looking forward for our next meeting!
5/5
GoogleThe goodchilds team were absolutely amazing with me and my wife when renting a property through them. I would highly recommend using agents
5/5
GoogleThis is a good letting company with good communication and friendly staff. I had a good experience with Sophie Johnston and she responds to her messages and always ready to help.
5/5
Google100% 5 star review. Becky at the bloxwich branch was fantastic when buying my first house. Not only did she make herself regularly available for me to go in and take measurements she also chased solicitors on both sides to hurry up the convenyancing process. Nothing was too much trouble! Will definitely be asking Becky to sell my house for me when the time comes.
Thanks for the nice review Felicity! We are so glad you enjoyed working with us, hope to see you soon. :)
1/5
GoogleTerrible service from Tracey
Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet expectations. However, we would like to clarify that Tracey was simply doing her job by asking relevant questions to ensure that the property in question was a good match for your needs. As part of our process, she was working on behalf of our vendor to confirm that you met the necessary criteria for the viewing, so neither your time nor the vendor's would be wasted. We understand that this may not have been the experience you were hoping for, and we apologise if it caused any frustration. We strive to make our processes as clear and helpful as possible and will certainly take your feedback into account to improve our communication moving forward. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to contact us directly
5/5
GoogleExcellent experience. Rebecca was professional, attentive and efficient throughout. The whole process ran so smoothly and I was kept fully informed. Highly recommend. Thanks again Rebecca!
5/5
GoogleVery professional service! Becky kept me updated throughout the sale and always returned my calls.
Thanks Alicia, it is such a pleasure you had a good time with us :)
5/5
GoogleWe used goodchilds to sell our home. They were fantastic from beginning to end. Whenever people enquired about our home they were quick to respond and get them booked in. All the staff are very knowledgeable and helpful. Always answered the … More
5/5
GoogleI’ve been renting a property with them for about 3 months and any jobs that have needed doing have been carried out quickly. Rebecca always responds to emails the same day and is very friendly and helpful. Thank you 😊 …
Thank you for your feedback Hayley :-D
5/5
GoogleVery good estate agents. Always reply quickly.
1/5
GoogleEnquired about a property on rightmove, no response to my enquiry, rang them a few days later to arrange a viewing. They answered the phone rudely with the first line of response being merely "full time employed" followed by "you need a homeowner guarantor" no pleasantries, no customer service. I had both of those things, so arranged a viewing for the following day. Was called an hour before the viewing and told the property was no longer available. Did they not know this would likely be the case beforehand? Awful customer service and just simply very rude.NegativeProfessionalism
1/5
GoogleWe had a viewing and I was discussed at how We was treated during the whole viewing! She did not know any details regarding the property whatsoever, any question asked she responded with an awful tone telling us to call up and ask the office! She was rushing us and telling us we only had 15 minutes to view the property and kept looking at her watch the whole time and was more worried about the traffic to get home. Would definitely not sell or buy a house with this company again. Edited as can’t reply: The estate agent are trying to cause the homeowners of they’re mistakes which is absolutely disgusting! The homeowners were not in the property at all! So this is a big lie! Don’t believe a word they say! Discusting!! I have had viewings with other companies where we have been there for an hour and in regards to only having limited time that’s completely fine but you don’t stand and stare at your watch! If you haven’t got time to show people around a property then rearrange for more of a convenient time!NegativeProfessionalism
5/5
GoogleThe sale of my house was dealt with by Becky Dabrowski, she was polite, professional and forthcoming with all relevant information throughout the whole process, I honestly can't speak highly enough about the service i received. Thank you Becky.
5/5
GoogleVery helpful and accomodating with any information needed as a new home renter. Thank you to sophie for your quick turn around times.
5/5
GoogleIncredible service from Sophie. She dealt with our constant phone calls and got us in to our rented flat very quickly with no hassle.
1/5
GoogleIt's been year and half I'm living here in this property i have many problems such as heating garden bathroom I get in touch with them but they dont respond and sort things out for me my heating has gone but no 1 came to sort it out me and my family are sitting in the cold my boys are not feeling well from my point off view I suggest to everyone that don't get a property from this estate agent coz they are not doing a great
1/5
GoogleThe award for most unprofessional place in Walsall should be granted to this agency hands down. Me and my girlfriend has met with agent named Bradley at the property to let. We liked it, so we asked about the fees and other payments. He told us that that all fees are 90pound per person moving in and there is also a 1.5 month's rent deposit with the guarantor and that is it. So we asked every possible question about who can be our guarantor. In response we heard that he/she must earn 12k a year and that's it. Few hours later we went to the office to seal the deal. How supprised we were, when we saw all the calculations of the first payment. On the top of fees that we were aware, there also came a guarantor fee of another 90£, 65£ of admissions fee thats all came to over 1.8k!!£. If that's not enough it turned out that the guarantor needs to be home owner. We have driven 2 hours hoping that the house we liked is ours, because we believed some under informated wanna be agent. I can easily believe all of the negative feedback posted here. Avoid!
5/5
GoogleBeautiful property, first time renting and they made it fair; first come, first serve and provided excellent customer service all the way through; looking forward to moving in. … More
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Newton Fallowell's Walsall office has 97 reviews across 1 platform: 97 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Newton Fallowell Walsall is rated 3.4 out of 5 across all 97 reviews, and 3.4 out of 5 on Google from 97 reviews, checked 9 October 2026.
Newton Fallowell Walsall, 200 High Street, Walsall WS3 3LA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.