Every review we hold for the Lichfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to express my gratitude and appreciation to the lichfield branch of Newtown Fallowell Estate Agents, in particular to their letting agent Emma. She went out of her way to help, support and ultimately secure our rental property. Due to personal situation I was struggling to find a new home quite quickly and I can honestly say Emma was fantastic and I could not have asked to be treated any better, she was respectful and professional seeing the persons needs as well as her company's. I would highly recommend using there service to anyone looking to rent.
Tracey · 5 January 2025
★★★★★ 5/5
GoogleI had a great experience buying my home through Newton Fallowell. The process was smooth and the team was professional and helpful throughout. Hollie in particular had excellent communication. She kept me updated at every stage and was always quick to respond to any queries. Everything was handled efficiently, which made the whole experience less stressful. I would definitely recommend them to anyone looking to buy or sell.
Christine · 18 March 2025
★★★★★ 5/5
GoogleI reviewed Newton Fallowell of Lichfield 2 years ago. They’ve sold 3 buy to let properties for my family and I over recent years.
I have to say they are as good now as they were then. If not better.
An absolute credit to their profession. Thank you to you all and keep up the good work. Neil
Neil · 21 June 2025
★★★★★ 5/5
GoogleHaving rented a property for almost 3 years through the estate agent’s, I dealt with Vicky on a number of occasions. The level of service I received was outstanding on the few times I had an issue with the property it was a simple phone call and the issue was resolved within days if not hours. Friendly and approachable service, anyone looking an estate agent in Lichfeild I would highly recommend this one.PositiveProfessionalism
David · 23 April 2021
Agent replied · 31 December 2024
Hi David, thank you for your review. Always nice receiving positive feedback especially from a tenant.
★★★★★ 5/5
GoogleEmma was amazing at handling all the rental process and helping me through it all. She is always friendly and professional at all times. She has checked in again after the process has completed and is always pleasant and helpful if I have any queries. I have also found the other office staff to be just as polite and helpful too. I would highly recommend Emma and the team.
Kerry · 9 July 2024
★★★★★ 5/5
GoogleThanks to Shannon, Millie, and the team at the Lichfield office for their excellent service. They are friendly, approachable and I appreciate their help, patience and support. They most certainly go the extra time for you and I would have no hesitation recommending them to friends and family.
Linda · 15 April 2023
Agent replied · 31 December 2024
Thank you for your kind words, Linda! We're so happy to hear that you have had a positive experience working with Shannon, Millie, and the rest of our Lichfield team. They are all passionate about providing excellent service and it great to see that it has made such a positive impact on you.
We hope you'll continue to recommend us to your friends and family in the future. Thank you for choosing Newton Fallowell.
★★★★★ 5/5
GoogleThe Lichfield branch have been brilliant we did the majority of our dealing with the rugeley branch and the last little bits through Lichfield. The girls who have answered the phones have been brilliant. And again Chris has been brilliant. Thank you to the whole team for looking after us. You should have more rating than what is on here. Recommend to anyone.
Ben · 1 January 2021
Agent replied · 31 December 2024
Thank you for your kind words, Ben. We're so glad to hear that the team at Lichfield has been helpful and we'll be sure to pass on your feedback!
★★★★★ 5/5
GoogleRecently sold our apartment through Newton Fallowell and we are so happy with the service we received throughout the process.
Chris was amazing and was full of helpful advice to achieve a super quick sale whilst securing the best price. Will only ever be using these guys for any future moves and always recommend them whenever I can.
Richard · 23 April 2021
Agent replied · 31 December 2024
Thank you for leaving a review Richard. Stay safe
★★★★★ 5/5
GoogleIt was a pleasure dealing with both Emma and Holly at the Lichfield office.
No questions or requests were too much and dealt with in a quick and professional manner. During the whole sale process I received a weekly update.
Hilde · 5 January 2025
★★★★★ 5/5
GoogleWould just like to say that I had a viewing today in lichfield and the gentleman that came out named Sam was brilliant very welcoming and never rushed me at all and answered any questions that I had. Going by the service I got today I would def recommend this estate agent to anybody
James · 3 April 2024
★★★★★ 5/5
GoogleI recently brought a house with Newton Fallowell Estate Agents in Lichfield. My whole experience from start to finish was very professional. Jon and the team provided outstanding service. I would highly recommend if you are looking for an Estate Agent or Letting Agent within the Lichfield area.PositiveResponsiveness, Quality, Professionalism, Value
Dave · 1 January 2021
Agent replied · 31 December 2024
HI David, thank you for your review. Enjoy your new house.
★★★★★ 5/5
GoogleEmma has been very helpful at explaining and going through the process of moving for me, as someone new to it. email questions have all been answered and going in for any other tasks has need been an issue so it's gone well :)
Jed · 9 July 2024
★★★★★ 5/5
GoogleI have recently sold my property via Newton Fallowell Lichfield and the process has been seamless.
The communication from Hollie and Emma was second to none and I wouldn’t hesitate to recommend them to others.
Faye · 6 November 2024
★★★★★ 1/5
GoogleDon’t touch this company totally incompetent with private rental tenants never respond to calls constantly chasing and being passed from pillar to post they say they will call back but never do , report emergency faults do not fix !!. Had two broken radiator’s during winter still not replaced 🥶 since November.
Plus loads of other problems with property ie hole in kitchen ceiling (that’s been there for over 2 years ! ) leaking ceiling in laundrette , broken garage door windows that are so bad when it’s windy the curtains blow. Customer service is just zero rated , complete nightmare so frustrating we pay our rent on time and do everything we should as a tenant yet they fail evey time!!!… 😤😠NegativeResponsiveness, Professionalism
Dawn · 1 January 2023
Agent replied · 31 December 2024
Dear Dawn,
Thank you for your feedback. We are sorry to hear that you have had such a poor experience with Newton Fallowell and that none of our customer service team members were able to help rectify the situation.
Please know that this is not the level of service we aspire to provide and we would like to offer our sincerest apologies. We will be investigating all these matters.
Sincerely,
Newton Fallowell
★★★★★ 1/5
GoogleMy husband and I have rented our properties, for the last 15 years, with several agencies. We can honestly say that this is the worst company we have ever dealt with! So much so, we cannot take the incompetence of this company any longer and have reluctantly decided to sell our properties, needless to say, with another agency! LANDLORDS, DO NOT DEAL WITH THIS COMPANY OR YOU WILL SERIOUSLY REGRET IT. We are thousands of pounds out of pocket!!!! We wish someone had warned us!!!
Karyn · 1 January 2023
Agent replied · 31 December 2024
Thank you for your review, Karyn. I'm sorry to hear that you have had such a negative experience with Newton Fallowell. We pride ourselves on our high standards of customer service and it sounds like we have failed to meet these in your case. This is not the level of service we want our customers to experience and I am very sorry for the inconvenience this has caused.
I would like to offer our sincere apologies and would like to make it up to you in any way that we can. Please do not hesitate to contact us at 01543 251310 so that we can discuss this further.
★★★★★ 5/5
GoogleI have had a great experience with Newton Fallowell. All members of staff are very helpful and responsive, any queries or issues are solved quick and efficiently. A special thank you to Millie for her great customer service and professionalism.PositiveQuality
Grace · 1 January 2022
Agent replied · 31 December 2024
Hi Grace, thank you for your review
★★★★★ 5/5
GoogleVicky has been amazing at helping me find a great tenant for my property. She has been knowledgeable, efficient and professional at all times. Nothing was ever too much trouble. Always had a friendly service. Would recommend to all landlord and tenants.PositiveQuality, Professionalism
Rachel · 23 April 2021
Agent replied · 31 December 2024
Thank you for your feedback Rachel, I'm glad to hear that Vicky's service has been a positive experience for you.
We are dedicated to finding the best possible tenants and landlords so we're very happy to hear about your good experience with us. We hope to have the opportunity of working together again in future!
★★★★★ 1/5
GoogleFor 3 weeks now I've been trying to get a viewing of a buy to let property, I have missed one phone call in that time and me and my wife have waited for 8 calls back. I understand the property market is very busy at the moment but this is stupid . I keep being told the person who would deal with it is out and as for contacting them if you try one hour before they close you have not got a chance of getting anyone. If you are looking at selling with this company think again.NegativeResponsiveness
Lee · 1 January 2022
Agent replied · 31 December 2024
Dear Lee,
Thank you for taking the time to leave your feedback. I'm sorry that we have not been able to meet your expectations during this process. Our team is doing their best to keep up with demand but there are some limitations in our systems which can make it difficult for us to get back in touch quickly when a customer misses a call. Your frustration is understandable and I want you know that I've passed on your feedback internally so we can continue working towards improving this experience for all of our customers.
We appreciate you taking the time to share your thoughts with us and look forward to hearing from you again soon!
★★★★★ 5/5
GoogleExcellent customer service. Jon has always kept me informed, been professional and courteous in all his communications. It's been a pleasure to deal with him and the team at Newton Fallowell Estate Agents in Lichfield.PositiveQuality, Professionalism
Giorgia · 1 January 2021
Agent replied · 31 December 2024
Thank you for your review Georgia.
★★★★★ 5/5
GoogleVicky was very quick to respond to our issue in the rented house. I was kept updated by email and phone, and a tradesman was arranged and with us within 24 hours. Thanks for the super response. All is well again!
Neil · 2 January 2019
Agent replied · 31 December 2024
Thank you so much for taking the time to leave such a detailed review, Neil. I'm glad we were able to help in your time of need and that everything is working well now!
★★★★★ 5/5
GoogleChris and team were great in helping secure sale of property, always returned calls and would highly recommend. Having also used mortgage advisor Jason, the whole service was absolutely great and professional. Thanks to allPositiveProfessionalism
John · 1 January 2021
Agent replied · 31 December 2024
Thank you for your review John, I'm glad to hear Chris and Jason were able to help make the process of selling your property a smooth one. We work hard with our clients to make sure they are well informed through every step in the process. Thank you again!
★★★★★ 5/5
GoogleOur estate agent Millie was super lovely and helpful. She helped us to rent our home with ease, responded to emails promptly and even stayed late at the office to handover keys. Thank you Millie!
Scarlett · 3 April 2024
★★★★★ 5/5
GoogleOne of the most helpful team of estate agents I have ever used. Thanks Tez and Sophie for your support and effort during this purchasePositiveResponsiveness, Quality, Professionalism, Value
Iain · 1 January 2022
Agent replied · 31 December 2024
Hi Iain, thank you for your review. We wish your grandad all the very best in his new home with the added benefit of been so close to his family now.
★★★★★ 1/5
GoogleNever sold, bought or rented from this company however my husband has done some work on the properties they manage He has not received a penny for the work he’s done. He has contacted them several times and is just ignored. Apparently this is a regular occurrence from this company, they take the money from the landlords but don’t pass it on to the contractors. Certainly wouldn’t want these guys dealing with any properties of mine
Andrea · 9 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
