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★★★★★
87 reviews across 2 platforms
28 Bore Street, Lichfield WS13 6LL
Part of Newton Fallowell, see every office.
Newton Fallowell's Lichfield office at 28 Bore Street is rated 4.0 out of 5 across 87 reviews on two platforms, including 80 Google reviews rated 4.1. Checked 9 October 2026.
80
Reviews on Google
This office
7
Reviews on AllAgents
This office
Every review we hold for the Lichfield office, from every platform, shown as written. First names only.
5/5
GoogleI am currently in the process of moving house, Lydia Hipkiss from Newtons has been a pleasure to deal with. Totally on the ball with everything we have asked. Lydia is working on behalf of the seller, and still she has been very helpful towards us. 😀 …
1/5
GoogleI've been a client of this branch for several years, but I regret to say that the quality of their service has significantly declined. I would not recommend this estate agency to others. Their management fees are quite high, and their service is unacceptably subpar and unprofessional. Currently, I am awaiting payment for August's rent income, despite knowing that the tenant paid it to the estate agents a month ago. Furthermore, my July statement indicated that they had paid me two months' rent, which was inaccurate. When I brought this error to their attention and pointed out the absence of August's rent, their primary focus was on correcting the statement. Phone calls made to them go unanswered, and as of today, I have still not received the rental income for August 23.
5/5
GoogleJon and the team provided and excellent service from start to finish. I would highly recommend and would like to thank all of the team for an A* service.PositiveProfessionalism
Thanks Jay. Enjoy your new home
1/5
GoogleRefusing to return a rental overpayment, and thier accounts are overdue to be filed with companies house. Combined with thier move to much cheaper premises, I get the the distinct impression that they're insolvent. Good luck if you're a landlord and you're trusting them with your money.
5/5
GoogleI just started to live in Uk, and it wasn't easy to get a lovely home at the beginning but, They always were thoughtful and helpful in all steps. I handled this generous kindness and help. I want to thank them as they are outstanding in their job. I highly recommend this agency for any other land or buying purposes.
Thank you for taking the time to write a review of Newton Fallowell, Hüseyin. We're glad to have been able to help you find your perfect home and we appreciate your kind words! If there's anything else we can do for you in the future, please don't hesitate to let us know.
5/5
GoogleDealt with Holly for the move, went very smooth and moved into a lovely house. Consistent communication throughout and all queries answered in quick time.
Hi Ash, thank you for taking the time to review your experience with Newton Fallowell and our team. I am so pleased to hear that we were able to facilitate a smooth move for you. If there is anything else we can do, please let us know.
5/5
GoogleDealt with Holly from the first viewing through to the move and they also offer very good assistance with any issues after you move.
Thank you for choosing Newton Fallowell to help with your move, Elizabeth. We're very happy that Holly was able to provide great service and we look forward to hearing from you again in the future!
5/5
GoogleRecently sold a property through Jason and Jorden at the Lichfield branch, property sold within 3 weeks, and all queries were answered swiftly and promptly
Thank you for taking the time to leave us your review, Sarah. We're glad that Jorden and Jason were able to help make the sale of your property a smooth process!
1/5
GoogleThe worst agency ever. I don’t even know where I should start. I rented with them for 6 months, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “ and when I try to finish my contact with them they want to pay additional money 75 pounds.
Hi Vladimir, sorry to hear that you had a frustrating experience with us. We take feedback very seriously and will be taking the time to review your case in more detail. I'll make sure this is brought up for improvement. I also want to apologize if our customer service team was not helpful enough when you were trying to end your tenancy agreement; it sounds like they could have done better by following up on the callbacks promised and communicating clearer about what would happen next. We're always looking for ways to improve, so thank you for sharing your thoughts here!
5/5
GoogleI am currently in the process of buying my first home with Newton Fallowell and Lydia Hipkiss has been amazing so far. She responds fast to any enquires and has been very supportive.
5/5
GoogleVicky and Millie have been incredibly friendly and helpful right from our first interaction. They helped us get moved in and settled very quickly and we only had a short deadline for moving. They're always helpful and fast to respond should any issues arise and I would recommend them to anyone looking to rent a property.PositiveResponsiveness, Professionalism
Thank you for your review Jade, it's always a pleasure to hear such a warm feedback. I'm glad that you've been happy with the service we provide and that Vicky and Millie have been able to help out as much as they can!
2/5
AllAgentsViewed the house in the dark,
Viewed the house in the dark, locked rooms no electricity and claimed rental fee was higher than advertised. Took me 6 months to sort out debits on gas and electric meters with no assistance. Have had visits from trades people with no prior notification as they claimed they could not contact me by phone, email or text and in one case as the electrical inspection company office staff "are not very good"
Hi Rob, very sorry to hear you feel this way. I note you have been with us in the same property since February 2013, so I am hoping with the new team in place things have improved for you.
1/5
GoogleThey don’t care just want your money and then Ignore the repairs that need doing so you have mold all over the walls wet carpet leaking showers do not use
5/5
GoogleI’ve dealt with a lot of agents over the years but Newton fallowell always deliver what they promised, Emma and holly are exceptional in communication and service… I would highly recommend them
5/5
GoogleJason was very helpful and patient and did a brilliant job for us
Hi Dan, it's great to hear that Jason was able to help you. Thank you for the five star review!
5/5
GoogleRented for 6 months. Had no trouble, house was in a great condition when we moved in, Land lord was great. When we moved out, we got the full deposit back( - checkout fee)(house was in same state when we left), staff were friendly and helpful. Has been one of the best companies we have rented from.
Thank you for your review, James. We're glad to hear that you had a positive experience with our letting agents and we hope to work with you again in the future!
1/5
GoogleBE AWARE! This company is currently under a hand of a liquidator!
5/5
GoogleAll members has a high standard of professionalism. After five years spent in a house that was in their portfolio, there was no situation that was not resolved in the shortest time and responsibly. I highly recommend that you use the services offered by them.PositiveResponsiveness, Professionalism
Thank you for your kind words. Wish you all the best in the future
1/5
GoogleVery poor quality. Very unprofessional behaviour. When letting property of them be careful because they hide information....when have some problem with the property they don't put attention. When is time to bring back deposit they lie for many many things to do not do it. The most worst agency ever.
Hi Atanaska, thank you for your feedback. I'm sorry to hear that your experience with our team was not a positive one and I'd like to get more information about the property you mentioned so we can investigate this further. Please call us on 01543 251310 and I'll be happy to help find out what happened.
5/5
GoogleThis is the second property I've rented from goodchilds with zero issues, the team have always been quick and efficient getting back to be and I've always been kept up-to-date with what's going on. I highly doubt it'll be the last time I use them and can't recommend them enough.
Thank you for your kind words, Sam! It's so great to hear that our team has been helpful and responsive during this process. I'll be sure to pass on your feedback about the service we provided. We are committed to providing a high-quality experience for all of our clients. If there are any areas where you feel we can improve, please don't hesitate to let us know!
5/5
GoogleExcellent sales experience with our house. Friendly professional staff, we could not have asked for more.
1/5
GoogleThe worst agency ever. I don’t even know where I should start. I rented with them for 2 years, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “. Ive been waiting for my deposit back for a month because the landlord was accusing me for damage in the house that was actually there before I moved(as I have pictures taken by the agency) . And they didn’t let me know that they will take out 162.50£ out of my 862.50£ deposit for damage repairs. Its a bit funny how is a fixed price isn’t it? Anyway, I had to get the pictures to show them to Vicki cuz for some reason they didn’t have them in the system anymore. Another funny thing here, how can you lose some pictures of a tenancy agreement especially when I had to sign every single page of pictures which is a bit useless. Also 2 years ago when I moved there, I had an annual gas check and they removed the gas pipe from the cooker. And this year the landlord accused me for removing the pipe and changing the cooker to an electric one 😂. Why would I remove a gas pipe? And the landlord said he will charge me for fitting the pipe back. How can you do that when I have a certificate from British Gas saying they shouldn’t have a gas pipe in the kitchen due to safety reasons. Thankfully I kept the paper and everything else and they charged me only 70£ for the bushes which at the beginning I remember Vicki said only50£ but in the end it was 70£ for some reason. I definitely don’t recommend this agency. They will never help you, never answer your questions and they’re very ignorant as well
5/5
GoogleJust completed purchase ahead of scheduled date. Excellent service. Would recommend.
4/5
AllAgentsAlthough Franchesca was new
Although Franchesca was new she showed a professional helpful approach. She was not at the time receiving the support from her managers so I was impressed with all her efforts
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Newton Fallowell's Lichfield office has 87 reviews across two platforms: 80 on Google, 7 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Newton Fallowell Lichfield is rated 4.0 out of 5 across all 87 reviews, and 4.1 out of 5 on Google from 80 reviews, checked 9 October 2026.
Newton Fallowell Lichfield, 28 Bore Street, Lichfield WS13 6LL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.