Every review we hold for the Oadby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend this agency. Before selling at the beginning of the year, I rented my house out with the Oadby branch for several years. They provided a great service the whole time - especially important as I wasn’t living locally and couldn’t check up on things myself. It was a relief to feel confident in leaving them to deal with everything.
Remi especially was an amazing point of contact. He was professional, super helpful, friendly, on the ball and always quick to respond to issues and queries. Thanks Remi - you’re a star!
Debbie · 27 August 2025
★★★★★ 1/5
GoogleUnfortunately I haven’t had a good experience whilst renting with Newton Fallowell Oadby.
I reported numerous of repairs including mould issues in the property which were ignored.
I reported a rat infestation within our outdoor communal area and was told to contact pest control myself.
I was left without a working heater in the living room in a property that is extremely cold.
Snotty/rude responses via email when I questioned why they were raising the rent considering said repairs had not been carried out.
Also when vacating the property they withheld my deposit due to ‘repairs’ which most of which I had previously reported which has now left me with £75 out of a £495 deposit.
Emma · 28 March 2024
Agent replied · 28 March 2025
This lady rented a property in Aylestone through our agency. Every maintenance issue that was reported by the Tenant was reported to the Landlord also. The Tenant was never ignored and always acknowledged. Unfortunately the Landlord is the decision-maker and how quickly they authorize jobs to be done is out of our control. We have a variety of contractors, that we can send out to issues, but we need to Landlord to authorize it first. We are always happy to chase Landlords on behalf of Tenants, over outstanding works and apply as much pressure & influence as possible, in the interest of guiding the situation towards a successful outcome. However we cannot approve any works costing money without the Landlord's consent. We explain this process to Tenants, so there can be no doubt in their minds, that any delay is not on account of the fault of the Agency themselves. We are always happy to check-in with Tenants and update them on the status of any outstanding jobs. The Landlord asked the Tenant to use Leicester City Council for the pest control issue. We always speak to our customers with respect. We did not withhold the Tenants deposit. The Landlord wished to make claims against the Tenants deposit. The deposit was protected with the DPS. The tenant disputed the claims with the DPS. The DPS took the Landlord's side on this occasion, and awarded the Landlord with the majority of the monies back. This was however dealt with fairly and independently by a government approved scheme. If the Tenant is not happy with the decision, she should leave a negative review on the DPS website, and not on our Newton Fallowell page!
★★★★★ 5/5
GoogleMy main point of contact during the rental process for my flat was Belen and I couldn’t have asked for a better agent! From the start, she was very attentive, patient with all my questions, and went above and beyond to address every worry I had. Her knowledge of the local market and attention to detail made everything seamless. She's been very professional and made a stressful process feel effortless. I’d recommend Belen from Newton Fallowell Estate Agency, Oadby to anyone looking for a smooth, supportive lettings experience. A+ service!
Diana · 28 June 2025
★★★★★ 5/5
GoogleI rented a flat for 3 years with Newton Fallowell as the estate agency, and I cannot recommend them enough, especially Remi! While my landlord wasn’t ideal, Remi was an absolute star throughout my tenancy. He went above and beyond to provide exceptional support, always ready to help, and showed a level of understanding and professionalism that exceeded all expectations. It’s rare to find an estate agent who genuinely cares, but Remi truly made the experience so much better. Thank you, Remi, for your outstanding service!
Nazia · 3 February 2025
★★★★★ 5/5
GoogleI rented a flat for 3 years with Newton Fallowell as the estate agency, and I cannot recommend them enough, especially Remi! While my landlord wasn’t ideal, Remi was an absolute star throughout my tenancy. He went above and beyond to provide exceptional support, always ready to help, and showed a level of understanding and professionalism that exceeded all expectations. It’s rare to find an estate agent who genuinely cares, but Remi truly made the experience so much better. Thank you, Remi, for your outstanding service!
Naz · 24 January 2025
★★★★★ 1/5
GoogleImpossible to deal with. If you’re a landlord,
don’t use this company, their processes are inadequate and flawed. My daughter will be 18 in 26 days time and needs a property to rent as a young professional in 40 days. We don’t know the area and need to view properties and get a feel for areas. I can be a guarantor if necessary (it won’t be) but the computer doesn’t have a field for this. They won’t accommodate our ask. They won’t let us view a property with my daughter. They have made it impossible to prepare for this move and try to ensure our daughter’s safety. The humans working here can’t see a problem with their process. God help us!
Paula · 28 July 2025
Agent replied · 22 July 2025
Regarding your review. We are pleased to say that we have over 350 happy landlords currently on our books, and new customers gravitating towards us on a weekly basis. The referencing company we use does indeed send forms to guarantors also to supply their information but this has to be requested from us initially. Unfortunately we cannot book in people for a viewing straightaway, as there is an application process initially, in order for us to vet & pre-qualify applicants, gather information, and obtain the landlords approval in principle etc. We appreciate if our process does not suit your requirements, but we are a successful and established firm, so we will not be changing our processes unfortunately, as we firmly believe that the protocol we have implemented is the correct one. We cannot be held responsible for finding your daughter accommodation within a certain time frame. We can only put forward all applicant's for the consideration of the property owner. We are hoping that God will not need to intervene in order for you to find a suitable rental property, and wish you all the best with your search!
★★★★★ 1/5
GoogleWe used Newton Fallowell Oadby to sell our property.
I wouldn’t work with Newton again. They were telling the buyer to get certain things fixed at my cost!
Pressuring me to sort finances out asap, causing me stress and anxiety.
I didn’t like the way my sales rep dealt with me, and the constant pushing.
As we exchanged she didn’t even want to know me, nor did she congratulate me on my new home.
Just not nice to deal with.
Georgia was a pleasant person to deal with, I was hoping we could have had her dealing with our request.
Archie · 4 January 2025
★★★★★ 5/5
GoogleWe want to say a big thank you to Danielle Vann and Georgia Thorpe for the excellent service they gave to us whilst selling our house. These girls are amazing and are very competent in their sales role! They kept us updated every step of the way from arranging numerous viewings and achieving the best possible price for our house also thanks go to Richard for marketing our property in the best possible way, we would recommend the team at the Oadby branch to anyone looking to sell their house, you won't get a better service any where else. A massive thank you to all of you.. Mark and Alison
Pippa · 27 February 2023
Agent replied · 31 December 2024
Hi Alison & Mark, thank you so much for your kind 5 star review of our services throughout the sales process, it has been a pleasure to work with you and assist with the sale and purchase of your new home, many thanks, Richard, Danielle and Georgia.
★★★★★ 5/5
GoogleI would like to thank Newton fallowell for the sale of my sister's house.
I cannot fault anything they dealt with.
From the start with Richard Chesterton who was so easy to get on with and gave very good advice.
We had so many viewings I'm glad they took charge of that.
Also I'd like to mention Danielle vann
Caroline levy and Georgia Thorpe. I'm sure others were involved as well so thanks to everyone. I will recommend Newton fallowell to anyone that wants a very good estate agent.
Many thanks Steve.
Steve · 1 January 2023
Agent replied · 31 December 2024
Hi Steve, thank you so much for your kind words , it was a pleasure working with you and achieving the sale in good time, we wish you and the family all the best for the future and thank you again for working with Newton Fallowell Oadby.
★★★★★ 1/5
GoogleI recently had an extremely disappointing phone interaction with one of the agents. The person I spoke to was rude, unfriendly, and frankly offensive in tone. They seemed irritated from the start and ended the call abruptly, almost hanging up on me mid-conversation. This kind of behavior is completely unacceptable from anyone in a customer-facing role.
Unfortunately, after reading other reviews, it’s clear this is not an isolated incident. There appears to be a disturbing pattern of dismissive and discriminative behaviour which points to deeper issues within the agency's culture. It’s concerning to see how many people have reported similar experiences, including instances that suggest racism and bias.
Rather than addressing concerns with professionalism, the agency often responds to negative feedback with defensiveness and arrogance. I don’t expect this review will be treated any differently, but I hope it serves as a warning to others.
This agency urgently needs to invest in proper training for their staff, particularly in customer service, cultural sensitivity, and professional communication. Everyone deserves to be treated with respect, regardless of their background.
Ahmed · 30 May 2025
Agent replied · 31 May 2025
Dear Ahmed. Your suggestions are absurd and frankly extremely insulting. Our team is comprised of an eclectic mixture of cultures, including Asian, African, Middle Eastern, Hispanic, Caucasian, and Mixed Race. We also serve an array of customers from all backgrounds, ethnicities, and religions. You have no right to make such false accusations and your review is a disgrace. Leicester is a multi-cultural city which we are a proud to be a part of, and all persons that know us, and have been working alongside us for several years, will simply dismiss your accusations out of hand. What we find most concerning is that unverified persons can leave negative reviews without any grounds or evidence to back-up your statements, in an attempt to unfairly tarnish the reputation of an upstanding local business. We are convinced that you would accuse an online chatbot of being racist. For every disingenuous person like yourself, there will be 50 people standing behind you that will speak the truth and leave a positive & genuine review. Truth will ultimately prevail. On another note, we have received your application for a rental property, and a member of the team will be in touch to offer you a viewing.
★★★★★ 5/5
GoogleI’ve been with this estate agency for several years now, and I can genuinely say it’s the best I’ve dealt with so far. As a tenant, I’ve always found them prompt in addressing any issues or questions, and their support has been excellent. A special thank you to Remi, who has always been incredibly helpful, professional, and a pleasure to deal with.
Chiara · 14 May 2025
★★★★★ 5/5
GoogleIf you are looking for a reliable, honest, & hard working estate agent that is responsive and obliging then look no further than Newton Fallowell. From the valuation and listing to handing over the keys could not fault them. After all these years finally can say we got value for money. Special thanks to Angela the Valuer, the lady that did the majority of the viewings (sorry I forgot your name)who was the best ever and took pride in being knowledgeable about the property to advise the viewers and finally a very big thank you to Caroline the negotiator who kept us constantly updated and went beyond to finalise everything.
Finally for a change it is a pleasure to leave a 5 star positive review as I am generally very hard to please.
Gary · 3 August 2024
★★★★★ 1/5
GoogleAvoid at all costs!
My experience with this agent as a tenant has been terrible, I have rented with different agents across the country and never had an issue, when moving out of the property I rented from Newton Fallowell, the landlord has tried to keep my deposit and charge me more, the house is in exactly the same condition as when I moved in the check in report backs that up, but the landlord is clearly trying to be greedy, Newton Fallowell have been no help whatsoever and are completely on the side of the landlord or “client”, when I asked them to intervene this is the response I received “we do not share the opinions and positions of many of our clients, we merely act on their behalf, and take their instructions, as that is the nature of our business, as the landlords pay us for managing the properties
As long as our legal requirements and responsibilities are fulfilled then we have done our duty as an Agent”, incredible that they do not care about tenants, do not use!
Richard · 5 December 2024
Agent replied · 19 March 2025
This Tenant rented a property in Glenfield from us for a few years, there were never any issues. At the end of the tenancy the Landlord wanted to make claims which the Tenant believed were unfair. Unfortunately the Landlord has the right to make any claim he wants to, and equally the Tenant also has the right to dispute them. Hence why, we at Newton Fallowell use the deposit protection scheme to protect deposits, so an independent judgement is made on any disputes. We tried explaining to the Tenant, that the Landlord has the right to claim for anything they wish to, and it is out of our control, as it is their legal right to do so. We advised the Tenant to use the DPS so a fair & reasonable judgement would be made. The DPS ended up awarding the Landlord £124 and the rest went back to the Tenant. It is ridiculous that the Tenant failed to grasp the above concept, and has left us a negative review, when the whole situation was out of our control. If a Landlord wants to make mickey-mouse claims, then there is nothing we can do about it, other than let it play out with the DPS. This is the purpose of using a government approved scheme, to arrive at a fair decision for both landlord and tenant. It is nonsense that we were on the side of the Landlord as we did not ever say at any point that we agreed with the Landlords claims. It is also nonsense that we do not care about Tenants, as whenever a Tenant reports an issue we work wholeheartedly to try and get an issue resolved, as much as within our power. Ultimately however the Landlord/Owner is the decision-maker, and we are just glorified messengers.
★★★★★ 2/5
GoogleThe initial viewing and negotiating was dealt with ok as the vendors were really quite keen to sell and we were keen to buy so there wasn’t much for the agents to worry about. The problem was with the customer service received thereafter. There was barely any follow up unless I was the one chasing or giving them an update myself. It took a long time to exchange for various reasons but in the end when I did complete, the agents didn’t even think to tell me when the keys could be collected. I waited until 5pm on the day of completion for a call after having called 3/4 times already and popping in with my kids that morning that day... and it turned out that lady I was liaising with had already gone home without updating me and my keys had been ready to collect for a few hours already. I was very disappointed with this service and I didn’t even get a call to say sorry the next day which I was even more annoyed with. Overall not very happy with the service received despite them being very friendly.. I wouldn’t use them to rent my properties out going forward, that’s for sure.
Pooja · 2 January 2020
Agent replied · 31 December 2024
Thank you for your feedback we are very sorry to note your comments surrounding your experience purchasing a property through us. Just to clarify by law we are not able to release keys until we have had confirmation from the solicitor that the sale has competed. At the time (3pm) when our colleague left the office for the day we had still not had confirmation that the property had completed. Another colleague received confirmation from the solicitor that the purchase had completed later that afternoon at which point he notified you. We appreciate delays are very frustrating and if you felt that this was not communicated to you correctly we do apologise. If you wish to discuss this further please feel free to give us a call.
★★★★★ 5/5
GoogleDanielle and Julie have been amazing at Newton Fallowell. Especially Danielle for talking me through the process even though I was the buyer.
I hit a few bumps along the process like the solicitors pulling out at the last minute. However Newton Fallowell came through with their local business knowledge and ability to source professional experts in the conveyancing field. This shows that Newton Fallowell are not one dimensional and coupled with their property market knowledge make them a breeze to work with.
They took the time out to explain things to me, even when it was not their responsibility; this is an example of wonderful customer service. They always made sure I understood everything and put me in the best position to make the right decisions for myself.
The support I got from Danielle was second to none, especially from being buyer with no knowledge. She explained everything to me, she understood how stressful the process can be, she showed patience and impoartantly Danielle ensured I received a first class service all the way through to the end.
Relaying messages back and forth with the vendor was made so easy through Danielle. Immensely helpful!!
I was always made to feel like a customer rather than a number.
Danielle is definitely an asset to Newton Fallowell.
Thank you for everything; especially a great experience.
Shez · 2 January 2020
Agent replied · 31 December 2024
Hi Shez, the team and especially Danielle were delighted to receive such a positive review, it was a pleasure working with you throughout the buying process and we wish you all the best in your new home and if we can be of any assistance in the future please do get in contact, many thanks.
★★★★★ 5/5
GoogleWe initially had our property valued with Newton Fallowell due to a family member passing and Julie made the whole experience so much easier in this awful time. We proceeded with selling the property with Newton Fallowell and it sold very quickly. We were kept in the loop at every step and all the team in the office were helpful and friendly whenever we rang with a question. The whole process was pain free and I wouldn't hesitate recommending Newton Fallowell to friends, family and neighbours! Thank you to Julie and the team and I look forward to dealing with you in the future.
Big · 2 January 2019
Agent replied · 31 December 2024
Many thanks, your feedback is much appreciated
★★★★★ 1/5
GoogleWorst agency in terms of customer journey & customer experience.
Their process to letting is so lengthy & time consuming.
1. They reach out by email questionnaire
2. We will revert them with all basic details to select the candidature.
3. They will ask us to fill details and verification process with letalliance portal
4. Letalliance portal ask me all my confidential details including bank account, bank statement, etc
5. Even after finishing all these steps 3-5 days there wont be any update
6. We need to send email again to contact for update & for viewing date
7. They will tell is they are going with other tenant.
It is okay to reject me for not adhering to all the landlord’s checklist, but such a poor way of onboarding with taking confidential information even before viewing.
I dont understand why the hell should I give my banking details for viewing. If my salary is not upto the mark of the landlord’s expectations reject me from the first email.
Why should I spend my weeks time & even after that, you guys wont reply to everyone, which nowadays automation can take care with a single click.
I feel unsafe that I am giving my confidential banking information like account number & sort code, not once its been twice I have given, which I am worried about.
Sree · 6 September 2024
Agent replied · 19 March 2025
We use a referencing company called Let Alliance. Most estate agencies will use a referencing company, and most referencing companies operate in near-identical ways. You are correct that the information provided by an applicant is confidential and Let Alliance follow all the relevant data protection protocols accordingly. Due to the large volume of enquiries and applications we are now receiving on rental properties, due to extremely high demand and shortage of supply in the rental sector, we are now having to pre-qualify applicants initially, and obtaining landlord approval in principle, by requesting a Tenant to complete an application form. We do not carry out referencing checks, but it is just for informational purposes preliminarily. Unfortunately it is not viable for us to book in 50+ people in for a viewing, especially as many of these properties advertised are currently Tenanted and housing all their possessions etc. We explain our process from the start, and inform applicants that we can only notify them if their application is successful, due to the large volume of applications we receive. However up until a decision has been made we always respond to applicants that request updates on their application. Upon receiving our email which outlines are process, you can then decided whether you wish to engage in it or not. If you are not willing to invest your time and energy into renting a property, then that is your call. Our perspective on life is that, nothing in this life will fall from the heavens onto your lap, and you will need to put effort into things, in order to achieve or accomplish a successful outcome. We cannot guarantee a successful outcome from the start, all we can do is give every applicant a fair opportunity and platform to apply and be taken into consideration for the property. Landlords are often having to review in excess of 70+ applicants for every popular rental property at present, so competition is fierce at this moment in time.
★★★★★ 5/5
GoogleJust like to say thank you to Danielle for keeping us updated throughout the sale of my fathers house, and chasing things up when needed to make sure the sale went through on the given completion date. Great job Danielle.
Also thanks to Richard who got the valuation and marketing spot on. Nick & Jan
Jan · 1 January 2023
Agent replied · 31 December 2024
Hi Nik & Jan, thank you so much for your kind comments and taking the time to provide a positive review of our time working with you.
★★★★★ 5/5
GoogleBel from Newton Fallowell Oadby is extremely helpful and friendly, as are all the members of staff in this branch. They have helped me alot and made the whole process so easy and enjoyable. I honestly can't thank you all enough.
Natalie · 15 May 2025
★★★★★ 5/5
GoogleI purchased a property through Newton Fallowell. The staff were friendly and professional throughout and replied to email and phone queries promptly.
Viewings were flexible and easy to arrange. The staff had good knowledge of the property history and current condition.
The whole process went very smoothly and I would recommend Newton Fallowell to anyone looking to purchase a property in the Leicester area.
William · 1 January 2021
Agent replied · 31 December 2024
Hi William, thank you for your kind review and we are delighted you were happy with our services throughout the purchasing process.
★★★★★ 5/5
GoogleThe team at Newton Fallowell Oadby make a stressful time so much easier - from arranging our sale with a great outcome to advising on the best mortgage deal for our new property they were really helpful, friendly and knowledgeable. Communication was brilliant and nothing was too much trouble, the same with the solicitor they recommended. Basically it’s the full package and you can’t go wrong! Highly recommended.
R · 2 January 2019
Agent replied · 31 December 2024
Many thanks, it was a pleasure working with you. We hope all goes really well in your new home :)
★★★★★ 5/5
GoogleRichard was fantastic with the valuation of my property and I was glad I went with Newton Fallowell as the sale progressed.
Georgia was so helpful throughout keeping me updated and liaising with all parties involved.
I felt that the whole sale/purchase was dealt with well and I would highly recommend the team.PositiveResponsiveness, Value
Emma · 1 January 2022
Agent replied · 31 December 2024
Hi Emma, thank you for your kind words and it was a pleasure to assist you with your sale and onward purchase, we hope you enjoy your new home and wish you all the very best for the future.
★★★★★ 4/5
GoogleI started renting with Newton Fallowell in January this year. At a time when rents are sky high and it's hard to sometimes even get a viewing I was very lucky and feel blessed to have my flat. Remi organised my viewing very quickly and Bel came to show me around. She was super nice. She answered all my questions, discussed how the referencing etc worked and came back to me quickly with a couple more queries I raised.
Kitty who deals with maintenance queries is super efficient.
They are all really nice team, with great communication and seem to have a good professional relationship with my landlord.
Very happy to be with them 😊
Beccy · 15 May 2025
★★★★★ 5/5
GoogleRented from Newton Fallowell last month and my experience has been good so far.
I've dealt mostly with Bel who was absolutely lovely - punctual to the viewing, answered all my questions and responded to messages in a timely fashion.
The thing that stood out for me the most was making key collection seamless (she thoughtfully took my horrendously crowded schedule into consideration, avoiding the added stress of pickup on a weekend moving day) and though it might seem like a small gesture to most, it meant a lot to me.
Chika · 13 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
