Newton Fallowell Leicester Forest East reviews

★★★★★ 5/5

Google

Brilliant service from start to finish! We recently completed the sale of our house and couldn’t be happier with the service from Zak and the team. They were professional, friendly, and always went the extra mile to keep us updated and supported throughout. Communication was excellent, and they made the whole process so much easier than we expected. A huge thank you to everyone involved, we’d definitely recommend them to anyone thinking of selling their home!

William · 23 November 2025

★★★★★ 1/5

Google

bad experience on the whole! Not surprised to see other reviews saying so. Our purchase got passed on to Georgia who was flaky and unreliable throughout, felt like we never got the whole story from her. It must be said however that Nigel was brilliant (honest opinions and reliable communication throughout) and Caroline was reliable and knowledgeable. On the whole though, Georgia really let the side down for us.

Anna · 1 December 2024

★★★★★ 5/5

Google

From the outset we had an overall very good service from the team at Newton Fallowell LFE. From the initial meeting with Zak who was keen to get us on board and explained in detail how to market the property and Thomas who took photographs of the property to quickly put together a brochure and managed to get the property live in just a couple of days before Christmas was amazing! Poppy and Zoe in the office were always very helpful and professional and fantastic at booking in several viewings for us and Sam the sales progressor was also very helpful and friendly and kept us updated weekly with matters right up until completion. We really appreciated everyone's hard work in securing our dream home! Great service from you all. Thank you so much! 😊

Daxa · 16 May 2025

★★★★★ 1/5

Google

Honest review. Zak came to my house with enthusiasm and energy to take on the sale. He convinced me he is the man to do the job. Marketing and brochure happened nicely in no time by Thomas Hall, a very keen and collaborative man who acted absolutely professionally and managed the brochure and social media. And that was it. The 'senior sales manager' didn't even bother initially to send us weekly updates until I decided to ring the branch. I submitted 2 complaints basically via email and over the phone as it was absolutely radio silence and we had no viewings at all. In the first 3 weeks I called Zak to talk to him and discuss this matters, I send text messages and he never returned any calls. His team in Leicester was doing nothing and they start sending weekly updates after my complaints. We received 2 weekly updates in total. In the new year we took things in our hands and circulate the brochure on Fb. A man saw the ad, asked for the brochure and and arranged the viewing which we also accommodated. After 1 viewing = sale agreement, the BHW solicitors handled the case perfectly and made it just before the new stamp duty. The sales manager didn't even come to see the property. Nobody from their office even called us or emailed us to see how things go during the paperwork. They didn't bother, at all. The sale was under a reduced fee (0.75%) which Zak proposed in the first place due to an initial cancellation visit so that might explain the total inactivity of their office regarding the sale of our property. (Exemption is Thomas Hall who was brilliant). All the aforementioned are facts and in emails and calls.

Theo · 2 April 2025

★★★★★ 5/5

Google

Put our house on the market with the LFE office and sold within two weeks . Zac was instrumental in the negotiations for our new home and managed to secure it for us. Great liaison throughout from all the staff resulting in a really quick exchange. Great service, really appreciate it and would highly recommend this agency.

David · 25 August 2025

★★★★★ 5/5

Google

I would like to take this opportunity to say what a wonderful member of staff you have in Sam Potter . She has been amazing from start to finish and I cannot praise her enough for the constant updates and information regarding my purchase . It has been a pleasure working with her , she has a natural talent for what she does and does it in a non intrusive manner , obviously she has to be persistant and get her job done but she does it in such a manner that she does not annoy or bother you in any way , which is a skill in itself , Let's face it , Estate agents have to get results and outcomes from both parties . Sam has been a total professional from start to finish , courteous , well mannered and so easy to get on with , Communication has been brilliant all the way throughout the process . She also gets the job done . You have a good member of staff there who I would say has a lot of potential , She's been brilliant and I have been really impresed with her .Anyway she has been excellent . Thank youPositiveQuality

Jasver · 1 January 2022

★★★★★ 5/5

Google

Very good valuation of my property (£10,000 more than a competitor), Tom took excellent pictures and was very polite and professional. Sam was excellent and came to be our main person for contact, she went above and beyond for us knowing the troubles we had along the way, Sam made the whole process a bit easier and less stressful. Lovely, polite and made me feel very comfortable throughout the whole process. Sam is a credit to the agency!! Thank you to all at NF for being so wonderful and we would definitely recommend you guys to anybody we know.PositiveProfessionalism

Keeley · 1 May 2021

★★★★★ 5/5

Google

Sam and the team at Newton Fallowell were fantastic! They were incredibly supportive and answered any questions or queries that I had - there were a lot of questions due to being a first time buyer. Even after having been in our new house for a few weeks, they still replied to emails very quickly. The support both before after purchasing the house has been fantastic. Thank you Newton Fallowell!PositiveResponsiveness, Quality, Professionalism

Lucy · 1 May 2022

★★★★★ 5/5

Google

We had a great experience selling with Newton Fallowell. We were really impressed with their service, marketing and getting our house on the market quickly! Big thanks to Thomas who helped us with all the photography and house details. We sold in the first week to our first viewing which meant we were able to secure our next property. Would recommend and would use again if we ever happen to sell. Thank you

Jessica · 6 March 2024

★★★★★ 5/5

Google

Zoe was very helpful and supportive in negotiating a sale and Samantha’s support in communicating was second to none - the duo made the sale simple and as smooth as possible. Will definitely return because of the 2 of you - thank you!

Kanabar · 9 May 2025

★★★★★ 5/5

Google

All the members of staff at Newton Fallowell are very friendly and made us feel very welcome. I found Zak incredibly professional, honest and realistic about expectations from the start. He was very knowledgeable about the area, which I liked as other Esate agents weren't, and his valuation was spot on to the sale price. He was efficient in fact the whole Office was, I would highly recommend Newton Fallowell- Leicester Forest East to everyone.

Dani · 2 January 2018

★★★★★ 5/5

Google

Having previously rented my house out with Newton Fallowell (and having been very happy with the service I received), I went to their LFE office when I wanted to sell. I received the same positive experience from the sales team who were all friendly, professional, helpful and good at getting back to me quickly. Zak took me through the initial stages of getting the property on the market and Poppy and Zoe in the office were great at sorting things quickly and efficiently (including going to the empty property to change heating settings and take meter readings). Once I had a buyer, Sam the sales progressor kept in regular touch to let me know how things were going and the sale went through quickly. Great service from a great team. Thanks everyone.

Debbie · 25 August 2025

★★★★★ 5/5

Google

After a bad experience with an online estate agent, Newton Fallowell LFE really exceeded our expectations. Throughout the process they vetted all of the viewers, got rid of time wasters and their support and guidance throughout the whole process was exemplary. A special mention and thanks to Stevie and Helen for all of the moral support and professionalism shown throughout the whole process - you are a credit to the business!

Simon · 1 January 2024

★★★★★ 5/5

Google

Newton Fallowell in Leicester Forest East efficiently marketed my property for me after I had received poor service and marketing from one of the countries leading Estate Agencies. The difference in service was night and day. They were quick, efficient and competent in marketing the property, which received multiple offers within 48 hours of the property being listed. Unfortunately the the sale of my property fell through several times due to complications with the buyer's mortgage offers. Each time the property was put back onto the market, multiple offers were received within 48 hours. The communication from Helen was excellent. Highly highly recommended.

Laurence · 1 May 2023

★★★★★ 2/5

Google

cannot for the life of me get a viewing at any of there properties. been trying for weeks with the houses still listed online. they asked for details in an email. and take that as an "application " to show the landlord. but then I never hear anything. 2 hard working business people with a child. privately rented for 15 years and never missed a payment. yet we got zero look in to even view any let alone fully apply. really disheartening. gets 2 stars because at least they ddi reply to my emails when I felt like I had to pester them. I've dealt with a few agencies lately when trying to view property's and none of them worked in this way. very strange

Kelly · 14 April 2024

★★★★★ 5/5

Google

I have been dealing with Newton Fallowell over the last few months. They have been absolutely responsive to all queries, helpful with the bigger and littler queries and an overall delight to speak with. I personally dealt with Stevie and Helen so thank you both! Would highly recommend as an estate agents.PositiveResponsiveness, Quality, Professionalism

Suzanne · 1 May 2022

★★★★★ 5/5

Google

What a amazing agent to deal with!! our house purchase was not the easiest however Helen was always on hand to offer advice and help during the whole process. With our first house falling through they managed to find us pour prefect dream home 1 week later which we completed with 4 weeks. I found the whole team very amazing to deal with, and can thoroughly recommend them to any others looking to purchase a property. Many thanks once again :)

Chris · 1 December 2022

★★★★★ 5/5

Google

I cannot recommend Stevie at Newton Fallowell LFE highly enough. She is simply amazing, on the ball and gets the job done. She made moving house so much less stressful! Thank you also to Helen Spring who is brilliant as well. A wonderful team who work hard and are always on hand to answer any queries. I would not hesitate to recommend them to family and friends. Steph K (Feb 2023)

Steph · 15 April 2023

★★★★★ 1/5

Google

We had a very disappointing experience with Newton Fallowell. We had an initial listing meeting with Zak, everything looked great, he seemed very enthusiastic and he was very responsive too. After we signed up, crickets. We never heard from him again. He wouldn't return our phone calls, wouldn't reply to emails/messages, wouldn't bother to address some concerns that we had when we had 0 viewings after a month in the market. After a whole month we didn't even know he wasn't actually dealing with our property himself but it was another agent who had also shown no proactiveness and couldn't bother (as it seemed) to get our house sold. The only person who is actually responsive and cares is Tom who is dealing with the marketing side of things and he is not even part of that office. We did end up selling quite quickly only because I personally posted our ad on Facebook and we were lucky to find our buyer that way. One viewing, one offer, that was it. And after we accepted the offer we also never heard from them again as they contract the after sales process to an external sales progressor. Absolutely awful experience and I wouldn't recommend them to anyone, the whole selling/buying process is too stressful on its own without the added stress of having an agent like this. Avoid. Be better!

Alexandra · 1 April 2025

★★★★★ 5/5

Google

Zak and his team were spot on for me Cheers all Chris

Chris · 25 October 2025

★★★★★ 1/5

Google

Invited over for a valuation, never called back, tried calling over myself but no answer. Received a valuation over email but no personal service to answer questions. Decided to go with a different agent. If the branch manager read this, they should be embarrassed of their staff, it seems they don't want business, when I booked the valuation it felt like I was bothering the call handler.

Kd · 25 June 2025

★★★★★ 5/5

Google

Thank you so much to Stevie in particular and her colleagues for their support and dedication to helping us on our journey into our new home. Stevie was the main person we dealt with and she kept us up to date, gave us feedback on progress and made a stressful event as smooth as it could possibly be. Would definitely recommend this team. They were all brilliant.

Paula · 1 January 2023

★★★★★ 5/5

Google

Without any doubts I made the right decision to choose Newton Fallowell Estate Agents to sell my home in Leicester Forest East. Their professionalism came to the fore in the manner they advertised and managed the sale and I wouldn't hesitate to recommend their services to those planning to sell their home.

Mark · 2 January 2018

★★★★★ 1/5

Google

Quite frankly! Disappointed! I have a property to let and needed to have a swift change in agent. I spoke to Zak and advised the urgency of setting the tenant up due to my previous experience with agent. He advised this wasnt the type of property they would usually deal with but would as my Mother would be letting hers too. A week went by, I heard nothing and so left a message in the office. Then another couple of days. Eventually I left 2/3 messages of which no one got back to me or my Mother. Infact, still waiting for a call now! Extremely poor service! If they didn't want to take on my property or if it wasn't a priority, it should have been communicated!

Sukhminder · 2 January 2020