Newton Fallowell Leicester Forest East reviews

★★★★★ 5/5

Google

From the outset we had an overall very good service from the team at Newton Fallowell LFE. From the initial meeting with Zak who was keen to get us on board and explained in detail how to market the property and Thomas who took photographs of the property to quickly put together a brochure and managed to get the property live in just a couple of days before Christmas was amazing! Poppy and Zoe in the office were always very helpful and professional and fantastic at booking in several viewings for us and Sam the sales progressor was also very helpful and friendly and kept us updated weekly with matters right up until completion. We really appreciated everyone's hard work in securing our dream home! Great service from you all. Thank you so much! 😊

Daxa · 16 May 2025

★★★★★ 1/5

Google

Honest review. Zak came to my house with enthusiasm and energy to take on the sale. He convinced me he is the man to do the job. Marketing and brochure happened nicely in no time by Thomas Hall, a very keen and collaborative man who acted absolutely professionally and managed the brochure and social media. And that was it. The 'senior sales manager' didn't even bother initially to send us weekly updates until I decided to ring the branch. I submitted 2 complaints basically via email and over the phone as it was absolutely radio silence and we had no viewings at all. In the first 3 weeks I called Zak to talk to him and discuss this matters, I send text messages and he never returned any calls. His team in Leicester was doing nothing and they start sending weekly updates after my complaints. We received 2 weekly updates in total. In the new year we took things in our hands and circulate the brochure on Fb. A man saw the ad, asked for the brochure and and arranged the viewing which we also accommodated. After 1 viewing = sale agreement, the BHW solicitors handled the case perfectly and made it just before the new stamp duty. The sales manager didn't even come to see the property. Nobody from their office even called us or emailed us to see how things go during the paperwork. They didn't bother, at all. The sale was under a reduced fee (0.75%) which Zak proposed in the first place due to an initial cancellation visit so that might explain the total inactivity of their office regarding the sale of our property. (Exemption is Thomas Hall who was brilliant). All the aforementioned are facts and in emails and calls.

Theo · 2 April 2025

★★★★★ 1/5

Google

My experience with Newton Fallowell was extremely disappointing. After deciding to withdraw my property from the market, I found myself in a dispute regarding the interpretation of the notice period in their contract. Despite the agreement appearing to require 14 days’ notice from the seller after the minimum term, I was met with conflicting interpretations and discussions regarding potential fees and contractual obligations. I never refused any viewings, nor was I asked whether the agent could conduct viewings on my behalf. Despite this, the issue was raised during discussions surrounding the termination of the agreement. What was particularly concerning was that I was accidentally sent an internal email that was clearly not intended for me. The email contained internal discussions about my instruction and the agency’s position regarding my notice. It also appeared to acknowledge that my 14-day notice should be accepted. Receiving internal correspondence by mistake raised serious concerns about professionalism, communication standards and the handling of client information. Throughout the process I repeatedly requested clarity regarding the contractual basis for any fees being discussed and confirmation that my property would be removed from marketing portals. Rather than receiving a straightforward resolution, the matter became unnecessarily drawn out. Communication regarding a prospective purchaser was also frustrating. I repeatedly had to request updates regarding their position while trying to resolve the contractual issues at the same time. As a client, I expected transparency, professionalism and clear communication. Unfortunately, that was not my experience. Based on how this matter was handled, I would not use this agency again and would encourage others to carefully review all contractual terms before signing.

Donna · 10 June 2026

★★★★★ 5/5

Google

Brilliant service from start to finish. The LFE team were friendly and very helpful. They kept us informed on all aspects of the house viewings and sale. Thank you Sam for your regular updates; greatly appreciated. Highly recomond these guys.

Jacqui · 10 March 2026

★★★★★ 5/5

Google

Right from the beginning of our house sale, Newton Fallowell gave excellent customer service and kept us updated and informed along the way. Zak is extremely knowledgeable of the local area and made us feel at ease with the whole house selling process.

Jennifer · 10 February 2026

★★★★★ 5/5

Google

Smooth helpful service all the way through, very pleasant over the telephone, and Zac priced our property just right, would recommend to anyone needing an estate agent

Dawn · 10 September 2026

★★★★★ 5/5

Google

Excellent service from Newton Fallow Estate and Letting Agents. The team was professional, friendly, and kept me informed throughout the process. They made everything straightforward and stress-free. I would highly recommend them to anyone looking for a reliable estate agent.

Kian · 10 June 2026

★★★★★ 5/5

Google

Put our house on the market with the LFE office and sold within two weeks . Zac was instrumental in the negotiations for our new home and managed to secure it for us. Great liaison throughout from all the staff resulting in a really quick exchange. Great service, really appreciate it and would highly recommend this agency.

David · 25 August 2025

★★★★★ 4/5

Google

Great service, friendly & helpful team, communication could be better at times but above all they got the job done, on what was a very tricky process, so thank you! ⭐️

Ali · 10 July 2026

★★★★★ 5/5

Google

I would like to take this opportunity to say what a wonderful member of staff you have in Sam Potter . She has been amazing from start to finish and I cannot praise her enough for the constant updates and information regarding my purchase . It has been a pleasure working with her , she has a natural talent for what she does and does it in a non intrusive manner , obviously she has to be persistant and get her job done but she does it in such a manner that she does not annoy or bother you in any way , which is a skill in itself , Let's face it , Estate agents have to get results and outcomes from both parties . Sam has been a total professional from start to finish , courteous , well mannered and so easy to get on with , Communication has been brilliant all the way throughout the process . She also gets the job done . You have a good member of staff there who I would say has a lot of potential , She's been brilliant and I have been really impresed with her .Anyway she has been excellent . Thank youPositiveQuality

Jasver · 1 January 2022

★★★★★ 5/5

Google

Very friendly and helpful estate agents, would recommend! Thank you for all your support with moving.

Michael · 26 September 2026

★★★★★ 5/5

Google

Very good valuation of my property (£10,000 more than a competitor), Tom took excellent pictures and was very polite and professional. Sam was excellent and came to be our main person for contact, she went above and beyond for us knowing the troubles we had along the way, Sam made the whole process a bit easier and less stressful. Lovely, polite and made me feel very comfortable throughout the whole process. Sam is a credit to the agency!! Thank you to all at NF for being so wonderful and we would definitely recommend you guys to anybody we know.PositiveProfessionalism

Keeley · 1 May 2021

★★★★★ 5/5

Google

I used Newton and Fallowell to sell my house 🏠 due to high standards they set, I certainly wasn't disappointed with the service they provided. From start to finish they were very attentive and supportive of my requirements. They made the whole process easy and stress free. I can't thank the team enough and I would definitely use Newton and Fallowell again if we were to move again in the future.

Ben · 10 March 2026

★★★★★ 5/5

Google

Sam and the team at Newton Fallowell were fantastic! They were incredibly supportive and answered any questions or queries that I had - there were a lot of questions due to being a first time buyer. Even after having been in our new house for a few weeks, they still replied to emails very quickly. The support both before after purchasing the house has been fantastic. Thank you Newton Fallowell!PositiveResponsiveness, Quality, Professionalism

Lucy · 1 May 2022

★★★★★ 5/5

Google

The Newton Followell LFE group have given great advice and guidance in regards to buying properties and have been very helpful with finding the dream home.

Nia · 10 June 2026

★★★★★ 5/5

Google

Fantastic staff very communicative every step of the way with selling the house. Regular updates and all viewings handled well. Highly recommend company

Amy · 10 June 2026

★★★★★ 4/5

Google

Excellent service, very helpful, clear and good communication throughout the process of purchasing the property. Thank you for all the help.

Farhan · 10 June 2026

★★★★★ 5/5

Google

Excellent service from the team

Andrew · 19 September 2026

★★★★★ 5/5

Google

We had a great experience selling with Newton Fallowell. We were really impressed with their service, marketing and getting our house on the market quickly! Big thanks to Thomas who helped us with all the photography and house details. We sold in the first week to our first viewing which meant we were able to secure our next property. Would recommend and would use again if we ever happen to sell. Thank you

Jessica · 6 March 2024

★★★★★ 5/5

Google

Great estate agent, would definitely recommend if you need to sell a property.

Ella · 10 July 2026

★★★★★ 5/5

Google

Lovely company to deal with. Staff are brilliant! Would highly recommend ⭐

Emma · 10 July 2026

★★★★★ 5/5

Google

Zoe was very helpful and supportive in negotiating a sale and Samantha’s support in communicating was second to none - the duo made the sale simple and as smooth as possible. Will definitely return because of the 2 of you - thank you!

Kanabar · 9 May 2025

★★★★★ 5/5

Google

All the members of staff at Newton Fallowell are very friendly and made us feel very welcome. I found Zak incredibly professional, honest and realistic about expectations from the start. He was very knowledgeable about the area, which I liked as other Esate agents weren't, and his valuation was spot on to the sale price. He was efficient in fact the whole Office was, I would highly recommend Newton Fallowell- Leicester Forest East to everyone.

Dani · 2 January 2018

★★★★★ 5/5

Google

Having previously rented my house out with Newton Fallowell (and having been very happy with the service I received), I went to their LFE office when I wanted to sell. I received the same positive experience from the sales team who were all friendly, professional, helpful and good at getting back to me quickly. Zak took me through the initial stages of getting the property on the market and Poppy and Zoe in the office were great at sorting things quickly and efficiently (including going to the empty property to change heating settings and take meter readings). Once I had a buyer, Sam the sales progressor kept in regular touch to let me know how things were going and the sale went through quickly. Great service from a great team. Thanks everyone.

Debbie · 25 August 2025