Every review we hold for the Bourne office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis is the worst estate agent I have ever used. I would advise anybody considering using them to think twice. They massively overvalued my property by approximately £90K, and gave poor advice around the presentation of the property. It’s in need of modernisation and needed some carpets put down, windows needed fixing and some lights needed updating. The lady who came out, Ella ,advised I leave the property as it was. After nearly 3 months, 1 viewing, and minimal feedback from Newton Fallowell, I decided to get other valuations from different agents. This showed that the initial valuation and poor advice meant that I was unlikely to sell the property. Newton Fallowell had set my property up to fail. To date I have had no explanation as to why they got this so wrong or a proper apology for messing up. My only conclusion is that the lady from Newton Fallowell did not know what she was talking about. I was expecting knowledge and expertise of the local housing market. What I got was the opposite.
Please be aware that this review is 100% factual and genuine, unlike some of the ‘5star reviews’ that have been posted on here. I advise anybody thinking of using these ‘professionals’ to go elsewhere!
Further to my last review I have had some feedback from Jason Treadwell, a director of NF. In trying to excuse the Miscalculation of my property he makes the same mistakes as his incompetent agents. Unlike NF I did my research. The property used as a guide to value my property was completely different. Double garage, considerably larger floor space. As I have said before NF have screwed up and have admitted no liability. Avoid. Avoid. Avoid!
TT · 25 November 2025
★★★★★ 1/5
GoogleWow where do I begin I rang regarding a letting at Primrose Close Morton for myself and my elderly Mum who suffers from Alzymers I said I was a full-time carer for my Mum and I was on housing benefit and benefit payments I was told no problem we could apply at present we live in Halifax and need to move to Bourne for support from my Son and Daughter in law so the lady at the lettings team said do you have wattsapp I said yes she said we are doing viewings on 3rd October We could facetime you at 11 .15am and show you the property so today I paid for a private carer to sit with Mum whilst I was doing the virtual viewing at 11 40am I hadn't heard anything so I called the shop a male employee said oh yes there are 7 viewings and 2 virtual viewings I will call the agent and see what's what and call you back so at 12 30 still nothing I emailed the estate agent asking what was going on I got a email back saying I'm out the office till 9th June ???? I rang back at 13 10 I was told we don't do virtual viewings on wattsapp we send you a video of the property which we've done but they hadn't so I said why was I given a 11 15am appointment if you just send a video the employee said I have no idea this has been a joke lead up by the garden path landlords and estate agents treat tenants like something you tread in if you can't send a email with the correct date your back in the office then god help us if your selling and letting our properties you have no customer care or service and if you are going to lie then make sure your all singing off the same hymn sheet because today was a total joke and full of lies and if you wish to challenge what I have said please do I have kept all the emails you sent me and I'm very happy to put them on social media showing my 11 15am appointment AVOID THIS LETTINGS AGENCY AT ALL COST
I respond to your reply below you've gone for the usual response we will learn from this that doesn't alter the fact I have not had a personal apology by phone etc I did receive a email from a member of your team today with the opening line Good Morning Mr Ackroyd I hope this email finds you well????? How sarcastic like I've stated you treat people like me who apply for property. I've prices of meat and throw us to the dogs well no more as I said in my email today I'm taking legal action on Friday to claim back the money I paid out for someone to look after my Mum whilst I was supposed to have a virtual viewing and then it's time local and national press look into how we are treated by estate agents like you I will say it again AVOID THIS LETTINGS AGENCY AT ALL COST THEY TELL YOU JACKONORY STORIES
Craig · 22 May 2024
Agent replied · 31 December 2024
Good evening Mr Ackroyd,
I'm sorry to have received your review regarding the miscommunication within our office of a 'virtual viewing' and how the viewing would be conducted. As standard, our virtual viewings are regularly conducted by a member of the team at agreed time with the clients where an accurate video tour is recorded at the property, at specified time. This has allowed for clients in the past to have amore accurate time stamp of when the video was conducted. While not all of our teams have access to WhatsApp, we have found that recording a video of the property at a specified time and later emailing the video either via a link or shared file has proven to be most successful with client when they are unable to attend an in-person viewing.
Following your concerns raised, we have reviewed the process and in future, all virtual viewing videos will be posted online across the range of marketing portals for ease of access, allowing all potential clients to view properties at their leisure without the need of a dedicated time slot.
May I wish you all the best in your search for a suitable property and if you would like to reach me directly to discuss any aspect of this, please feel free to contact me at our office or via email jason.treadwell@newtonfallowell.co.uk
With kind regards, Jason Treadwell
★★★★★ 5/5
GoogleAs a property maintenance contractor, I have almost daily contact with Alison, the Property Lettings Manager. Alison is always ahead of the game regarding the upkeep of the many properties she is responsible for. She has to co-ordinate a wide range of issues, such as plumbing, decoration, security and safety and is very efficient at administrating the delegation of work in a timely manner. She ensures crucial details of the tasks (including photos) are released expeditiously, allowing the work to be completed quickly and efficiently, to the satisfaction of the tenant and landlord. Top marks for the service provided!
Mark · 10 July 2025
★★★★★ 5/5
GoogleJames was great! Couldn’t be happier with the service from James. Professional, friendly, and incredibly knowledgeable. He guided me through every step of the process and delivered an excellent result. Would absolutely use him again in the future and would highly recommend him to anyone looking for a trustworthy real estate agent.
Sam · 6 December 2025
★★★★★ 5/5
GoogleThis is the best estate agent I’ve ever used. I was lucky enough to have Ella show me around a house in Bourne and I have never had anyone so professional, passionate and know her job inside out. There was not a question she couldn’t answer and her level of knowledge was exceptional. Would highly recommend them.
Jessica · 8 October 2025
★★★★★ 5/5
GoogleAdam and his colleagues at Newton Fallowell in Bourne were amazing throughout the whole process of selling our house. We received quite a view viewings and several offers within the first few weeks and we accepted an offer with a month! Once we started the conveyancing process, Adam and his team were in contact often, helped the process move along more than we could have asked for and just made us feel informed and ensured we understood everything. We wouldn’t have exchanged and completed as quickly as we didn’t without Adam’s persistence, knowledge and professionalism!
We highly recommend Adam and his team if you are looking to move!
Rebecca · 29 September 2024
★★★★★ 5/5
GoogleWe bought our property through Newton Fallowell in Bourne following a viewing from Kieran who provides insight to the property, lay out and coatings.
Kieran C helped us to negotiate a price and the price was reduced by 10k.
Kieran C was in contact throughout the long drawn out process that was complex as two properties to sell (our seller moving in with a partner who also had a house to sell).
Kieran was much more helpful than our selling estate agents and even out solicitors - he chased when it want his job to chase - he kept a calm and focussed approach.
If it wasn’t down to Kieran C I feel the move would have fallen through. He is an exceptional estate agent - working for a professional outfit. I would highly recommend NF. For buying and selling - just be careful which solicitors you use as ours were shocking!PositiveResponsiveness, Quality, Professionalism, Value
GH1980 · 1 January 2022
Agent replied · 31 December 2024
Hi Graeme, thank you for your kind review, especially in relation to the service provided by our very own Kieran Chadwick! He will be delighted by your review and we hope to be of assistance to you again in the future! Best regards, the Team @ Newton Fallowell Bourne
★★★★★ 5/5
GoogleHighly recommend Newton Fallowell Bourne especially Adam James and the sales team. I had a difficult property to sell and this company was so professional at all times, always got back to me and nothing was too much trouble. Highly experienced house selling staff compared to other agents who just didn't really know what they were doing. Well done all and thankyou for all your hard work
Suzie · 25 January 2025
★★★★★ 5/5
GoogleAlison has managed my rental property for over a year now for NF. She is invariably polite, helpful and efficient. Any problems with the property are sorted quickly to the tenant’s satisfaction and to mine. Having used other agents in the past, Alison is streets ahead of the rest. Highly recommended.
Andrew · 24 July 2025
★★★★★ 5/5
GoogleI would highly recommend Newton Fallowell Bourne when selling a property. The whole team have been very communicative throughout. I dealt mainly with Henry and Caitlin. Henry initially viewed the property and was very efficient in getting it on the market and Caitlin helped to negotiate the sale which went very smoothly.
R · 10 July 2025
★★★★★ 5/5
GoogleIf you are looking for a home to rent that is just right for you I would highly recommend Newton and Fallowell. Alison went above and beyond, not just to find me an amazing house, but the perfect home for me and my family. Nothing was ever … More
Helen · 5 August 2025
★★★★★ 5/5
GoogleFor my first house which i just bought in Bourne, I went through Newton Fallowell. Have to say, I was very impressed with their professionalism and support, in particular the sales agent Kieran Chadwick who went above and beyond. He kept me updated and would always respond quickly to all email queries and phone calls. For a first time buyer, there was never any unsolved doubts with him. Towards the end he proactively helped push for exchange and kept me updated throughout when the solicitors didn't. I'd definitely recommend this estate agency for anyone buying a property listed with them.PositiveResponsiveness, Professionalism, Value
Abhinav · 1 January 2021
Agent replied · 31 December 2024
Hi Abhinav, thank you for your kind words and honest review of your experience with Newton Fallowell. We are pleased to hear that you have been guided by Kieran Chadwick and are now into your new home! Kieran and the rest of the team wish you all the best for the future.
★★★★★ 5/5
GoogleWe were impressed by the excellent interpersonal and communication skills by all the members of Newton Fallowell staff that we came in contact with. From the valuer Henry who was courteous, helpful and well informed to the personable affability of Jason and Kieran who skilfully enabled the tricky process of purchasing a property to move forward as smoothly as possible. We felt supported, valued and supported. My wife and I have no hesitation in most strongly recommending Newton Fallowell of Bourne.
Cros · 15 April 2024
★★★★★ 5/5
FacebookFrom start to finish (which is several months process), the team at Newton Fallowell have been great. Always returning my calls and emails, answering my queries no matter how silly and they've been prompt in resolving any issues. I unfortunately had issues with the solicitors I chose for the purchase of my house - Kieran Arthur was particularly great in communicating with them and getting results where I failed to do so. It was a great support - easing my stress and frustration.
Cat · 14 November 2020
Agent replied · 28 March 2025
Hi Cat, thank you for your lovely review! It was a pleasure assisting you with your purchase of your new home and we hope you settle in well! Please let us know if you have any questions about the home, or if we can be of any further assistance in the future! Best regards, the Team @ Newton Fallowell Bourne
★★★★★ 5/5
GoogleElla and James were absolutely fantastic throughout the whole process! They were always happy to help, really responsive, and made everything run smoothly. They managed to get our house through to completion in just 7 weeks 😊 …
Heather · 24 October 2025
★★★★★ 5/5
GoogleAlison has been superb in managing my rented property. Her communication has been fantastic throughout. She quickly understood the service I required and offered helpful guidance and advice.
The rest of the team at Newton Fallowell have always been welcoming and easy to deal with. Highly recommended.
Frederico · 10 July 2025
★★★★★ 5/5
GoogleIn case you can't be bothered to read the whole review, here's a quick summary:
Newton Fallowell in Bourne are superb. We dealt mainly with Nikki and Jason who are excellent and clearly know their business very well. Very, very highly recommended.
Last year we put our house up for sale with another agent in Bourne and during the first 6 months had only one viewing. During part of this time, the (almost identical) house next door to us was also up for sale but with Newton Fallowell. We were starting to wonder why it was that our neighbours had been having more viewings on their property than us when all of a sudden a "sold" board appeared on their house. This was the trigger for us to ditch the original agent and move to Newton Fallowell, who could quite clearly "deliver the goods". Jason from Newton Fallowell came round to take the photos and agree the contract. Right from the start it was obvious that he "knew his stuff", making recommendations for minor improvements that could help the sale, explaining the process in a very professional manner and taking the best photos that I've ever seen of the house.
The first day that the house went up for sale, Nikki from Newton Fallowell called to say that she had a viewing for us! The people visited and next day they returned for a second viewing and later that same day they put in an offer. Following some negotiation, another offer was accepted and the house was sold.
Newton Fallowell's work didn't end there - they put in a lot of effort between then and completion, chasing solicitors along the chain and providing regular updates, all of which made the process a lot easier for us.
Thank you Newton Fallowell.
Syymon · 2 January 2020
Agent replied · 31 December 2024
Dear Syymon, Thank you so much for taking the time to review our service. Well, what can I say other than, it was our pleasure. I hope you've settled in to your new home well and can't wait to help you & your family again in the future. With kind regards Jason Treadwell & the Team from Newton Fallowell
★★★★★ 5/5
GoogleWe have used Newton Fallowell for over 8 years know and find it to be a brilliant company to operate with. Alison is our lynchpin. She is knowledgeable, professional, and personable. As we are away at distance, she is vital for coordinating and solving issues that arise as part of the day-to-day property managemen for us. She makes our lives so much easier.
Matthew · 1 December 2024
★★★★★ 5/5
GoogleI had Henry from Newton Fallowell Bourne Branch attend to value our house today. I have to offer my thanks to him. It’s not every day that you expect service excellence these days. But Henry is an absolute asset to the business. He is an excellent communicator and has clear expertise and understanding. I am sure he is an indication of the quality of service that Newton Fallowell offer and I would therefore recommend them highly.
Alan · 15 April 2024
★★★★★ 5/5
FacebookA five * team, very professional. Made our house sale as easy as possible for us. Questions and phone calls were always answered promptly. Everyone was great and nothing was too much trouble for them but I have to give Dylan an extra special mention, he was a star from the moment he first knocked on our door to value the property to the moment we handed the keys over after completion. Would recommend Newton Fallowell in Bourne 110%.
Anne · 8 December 2019
Agent replied · 30 March 2025
Hi Anne, thank you for your kind words and taking the time to review our service. We are pleased to hear that the team delivered, with Dylan in particular going above and beyond for you. We wish you all the best in your new home and if we can be of any assistance in the future then please do not hesitate to contact us. Best regards, Kieran Arthur & the Team from Newton Fallowell Bourne
★★★★★ 5/5
GoogleJames Smith very helpful in pointing my son in the right direction to find his first home … helpful hint and tips - found us a great mortgage advisor and his support helped my son make an informed choice on his decision. Thank you James
Blondbloke01 · 5 July 2025
★★★★★ 5/5
GoogleAlison is a true professional when it comes to being Newton Fallowell’s Lettings Manager in Bourne.She looks after both mine and my husband’s rental properties in the local area and we cannot rate her and Newton Fallowell highly enough. The … More
Niki · 5 August 2025
★★★★★ 5/5
GoogleI would recommend Newton Fallowell. Having received a lukewarm response from some other agents in the area, I have been impressed by the professionalism and unfailing enthusiasm shown by the Bourne team. Dylan, Charlie and Nickie have dealt with matters promptly and efficiently and made sure I was kept informed at each step in the process. At the same time I appreciated the fact that they remained sensitive to my personal circumstances in selling my father's bungalow.
Steve · 2 January 2020
Agent replied · 31 December 2024
Dear Steve, Thank you so much for taking the time to review our service. I'm delighted to see our team went above and beyond those others in the town leaving you with such a memorable experience. May I wish you all the best for the future and hope we can help you again sometime. With kind regards Jason Treadwell & the Team from Newton Fallowell
★★★★★ 5/5
GoogleWe have had Allison of the Bourne branch for our letting of our house. We are first time landlords and had lots of questions about how everything worked and the general process. Allison has been accommodating throughout and very knowledgeable. Allison has been quick with her replies and kept us on track. Generally a lovely person and easy to get on with.
Katy · 29 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
