Every review we hold for the Bourne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were purchasers of a property up for sale with NF, I found their staff very helpful and progressive in getting the transaction over the line. Ours was a relatively small chain but, for various reasons, there were many difficulties and frustrations along the way. Nikki, in particular, kept us informed of what was going on throughout the chain and was more helpful in this respect than our own agents. When completion dates changed at a late stage, she also took it in hand to arrange removal companies.
Col · 2 January 2019
★★★★★ 5/5
Direct reviewsVery special mention to Henry, who helped me through all the stages of selling my home, right from beginning to end. He always acted and looked very professional. (he's well trained!). Thanks also to to Kieran, Kim and especially Jason. Lesser agents would have had short shrift from me!
DIANA · 28 November 2023
★★★★★ 5/5
GoogleHenry was very brilliant when assisting me in the valuation of my house, very professional, straight forward and helpful when guiding me through this process. Thanks Henry!
Sam · 5 December 2024
★★★★★ 5/5
Direct reviewsExcellent customer service. Henry was so professional and a really friendly/likeable person. Did a great job marketing my property. Would definitely recommend this company to anyone. 5 stars from me all round
Damian · 3 September 2024
★★★★★ 5/5
GoogleWhen renting our property, Alison was of great help! Well organised, knowledgeable and very kind person. The process was clearly explained and managed. Highly recommend.
Ewa · 5 December 2024
★★★★★ 5/5
GoogleFrom start to completion, we always felt as though we were in safe and professional hands. We were thoroughly satisfied with our first home buying experience and highly recommend the team in Bourne to do the same for you. We were kept updated regularly throughout the process and any questions we had were dealt with expertly. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Dave · 16 April 2022
★★★★★ 5/5
GoogleI would highly recommend the Bourne office of Newton Fallowell. I dealt with George whose communication was excellent and he was very proactive. George went out of his way to help expedite my purchase for which I am very grateful.
Tracey · 1 January 2024
★★★★★ 5/5
GoogleKieran was professional throughout the whole process and delivered a great service- the company was easy to communicate with and efficient.
Tom · 1 January 2023
Agent replied · 31 December 2024
Thank you for the great feedback!! We are very pleased you are happy with the service we provided and look forward to working with you again in the future.
★★★★★ 5/5
GoogleCaitlin has been brilliant, keeping me fully informed, answering any questions I’ve had and always returning my calls when she’s been unavailable
Paul · 5 November 2024
★★★★★ 5/5
GoogleAlison has been a god send , she is completely professional but also friendly and incredibly helpful and has made our first letting really straight forward! Thank you Alison
Jo · 4 July 2024
★★★★★ 5/5
GoogleMy experience with Fallowell has always been one of confidence . Alison Neylan once again came
to our rescue when the CH failed last Thursday but was up and running on Friday . Thank you for being there .
Edward · 29 October 2025
★★★★★ 5/5
Direct reviewsRight from the start, Jason and Henry were understanding and discussed with us through all the stages. They kept us informed and ensured that they assisted as I was selling from 200 miles away. Thoroughly recommend them. Thank you.
Jacqui · 1 December 2023
★★★★★ 5/5
GoogleAbsolutely brilliant customer service. Henry was so professional and a really likeable person. Would definitely recommend anyone to use this company's services.
Damian · 24 September 2024
★★★★★ 5/5
GoogleI thought that the process of renting a house would be very stressful but Kim was brilliant and made it easy and I'm very grateful to her for that.
JJ73 · 22 May 2024
★★★★★ 5/5
GoogleNewton Fallowell Bourne were fabulous when we sold out house last year. They were always willing to answer questions and were transparent about their fees, which I found extremely important! We would recommend for sure.
Emma · 2 January 2019
Agent replied · 31 December 2024
Hi Emma, Thank you for your kind review that means a lot to us. We hope you are settling in well in your new home! All the best from everyone at Newton Fallowell Bourne
★★★★★ 5/5
GoogleVery friendly and professional. Special thanks to Kieran, Kieran and Dillon . Would highly recommend 😊PositiveProfessionalism
Judith · 1 January 2023
Agent replied · 31 December 2024
Hi Judith, thank you for your kind review! It was a pleasure to assist you with your recent sale and we are pleased to hear of your positive feedback, which we shall ensure is passed onto the team! Best wishes, the Team @ Newton Fallowell
★★★★★ 5/5
GoogleI dealt with Kieran Arthur at Newton Fallowell. Kieran was absolutely fantastic and gave me a fabulous house buying experience. Loved his non pushy approach and his efficiency in handling various aspects of the whole process. I look forward to my next purchase and will certainly recommend him to my friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Shamina · 1 January 2022
★★★★★ 5/5
GoogleWe work closely with a few estate agents doing call outs and making sure the properties are safe for the tenants and new owners, Newton Fallowell are brilliant.
They use technology that means that we get a full report of the issue as it arises and the tenants have the opportunity to put comments and photos etc with it, this means we can work quickly and effectively to make sure that the issue is resolved and the tenants are happy.
On the rare occasion that I haven't had enough information the team are quick to resolve and so friendly that it is never a chore to call them for the information.
I would recommend Newton Fallowell to anyone that is maybe nervous about issues not being resolved quickly by estate agents, first time renters and anyone that wants an easy tenancy.
Kay · 2 January 2020
Agent replied · 31 December 2024
Kay, thank you so much for such am honest review. Its a pleasure working with you and hope we have many more happy clients together. Thank you once again, Jason & the Team at Newton Fallowell Bourne
★★★★★ 5/5
GoogleWhat can I say ? ...... from the moment Dylan rang my doorbell and introduced himself Newton Fallowell have given us a most professional and personal service. I can't thank both Nikki and Dylan enough for being there for me, every step of the way. Nothing was too much trouble for them, always on the other end of the phone for any queries or advice. I would highly recommend them if you are looking for an agent to sell your property, they are motivated, driven, understanding and extremely warm and welcoming. Thank you all so much for your unending support.
ROWENA · 2 January 2020
Agent replied · 31 December 2024
Thank you Rowena for the lovely recommendation, it has been a pleasure to help you sell your home and assist you in purchasing your new one. We always look forward to seeing you when you come into the office and are always on hand if you ever need any further help.
★★★★★ 5/5
GoogleAlison Neylan was extremely patient and kind, both knowledgeable and efficient. She dealt with my situation with empathy and speed which was hugely appreciated. Thank you Alison!
Michaela · 5 May 2024
★★★★★ 5/5
GoogleKate was pleasant to deal with, efficient and well organised. Problems are sorted out promptly/if they arise I would have no hesitation in recommending her and Newton Fallowell Bourne lettings
Alice · 2 January 2020
Agent replied · 31 December 2024
Hi Alice, thank you so much for taking the time to review our services. I'm delighted to hear you had a great experience worth of a five star review. Thank you so much and hope to see you again soon, Jason & the team at Newton Fallowell
★★★★★ 5/5
Direct reviewsA big thank you to the Bourne Office team, from initial viewing with Henry to final completion on my new home. Very accommodating with property visits during the process, thank you all.
Sara · 25 November 2023
★★★★★ 1/5
AllAgentsTrying to buy a property from
Trying to buy a property from this company is a nightmare. Poorly trained staff, bad customer service, no communication skills, and an all round terrible service. I would never use these estate agents again not would I recommend them to anyone. one of them team even put the phone down on myself to speak to a client when I am a client all ready on the phone. never have I witnessed such useless staff. and to top it off the manager asked me to delete a bad comment left on their Facebook page... As it made them look bad.. absolutely disgusting from them.
Ricky · 6 April 2017
Agent replied · 15 August 2025
Dear Ricky, we are very sorry to hear that you feel we have let you down, we pride ourselves on our customer service and we hope that we have reached a satisfactory outcome with you already but please call us if you are still having any issues on 01778 422567.
★★★★★ 5/5
FacebookThank you to Newton Fallowell for fantastic service during the buying and selling process!. Special thanks to both Nikki and Phil.
Nothing was too much trouble for them and all calls and emails were dealt with immediately. The entire team are all extremely polite and friendly. We cannot recommend them highly enough and we will be using them again next time we buy or sell a property. An excellent service, thank you.
Penny · 8 January 2019
Agent replied · 19 March 2026
Dear Penny, thank you so much for taking the time to review our team and the service you received. I has been a real pleasure working with you and hope we can once again, in the future. With kind regards Jason and the team at Newton Fallowell
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
