Every review we hold for the Bourne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSimply the best in the area. Smoothly leaded us through the process. Very friendly and helpful staff. They kept me in the loop each week. Great communication skills. When I buy my dreamhouse I know who to look through.
Kam7784 · 1 January 2022
Agent replied · 31 December 2024
Thank you so much for your kind words, which the team really appreciate! It was a pleasure assisting you and we are happy to hear that you are pleased with the service provided by the team! We look forward to helping you find your dream home, when the time is right! From the Team @ Newton Fallowell
★★★★★ 5/5
FacebookWhat can I say ? ...... from the moment Dylan rang my doorbell and introduced himself Newton Fallowell have given us a most professional and personal service. I can't thank both Nikki and Dylan enough for being there for me, every step of the way. Nothing was too much trouble for them, always on the other end of the phone for any queries or advice. I would highly recommend them if you are looking for an agent to sell your property, they are motivated, driven, understanding and extremely warm and welcoming. Thank you all so much for your unending support.
Rowena · 20 May 2019
★★★★★ 5/5
Googleexcellent service. Switched to them after a previous agent wasn't having a lot of success. Within two days of taking over they introduced a buyer who made an offer and subsequently purchased our property for our required price.PositiveProfessionalism
Paul · 1 January 2022
Agent replied · 31 December 2024
Hi Paul, thank you ever so much for your kind review. It was honestly a pleasure to assist you and Christine with your move. Where one agent failed, we are pleased to have delivered and we wish you both all the best in your lovely new home! From the Team @ Newton Fallowell
★★★★★ 1/5
FacebookMost disgusting customer service I've ever witnessed. Lack of communication and no help whatsoever. If you want an estate agent that is highly unprofessional and clearly needs training in how to speak to customers id recommend these and don't forget to ask for Phil... and to further prove the use of bad customer service the director of the company rang me to ask me to delete this post as it "makes them look bad". This was the whole point of the comments page... to let potential customers know what they're in for...
Ricky · 6 April 2017
★★★★★ 1/5
allAgents"Trying to buy a property from ..."
Trying to buy a property from this company is a nightmare. Poorly trained staff, bad customer service, no communication skills, and an all round terrible service. I would never use these estate agents again not would I recommend them to anyone. one of them team even put the phone down on myself to speak to a client when I am a client all ready on the phone. never have I witnessed such useless staff. and to top it off the manager asked me to delete a bad comment left on their Facebook page... As it made them look bad.. absolutely disgusting from them.
Ricky · 6 April 2017
★★★★★ 5/5
allAgentsI received outstanding
I received outstanding service when selling a bungalow.
I was particularly impressed by:
* their speed and the thoroughness of the replies on particular matters;
* I lived approximately 80 miles from the property and they dealt with all matters in an exemplary manner without the need for a visit from me e.g at one of their weekly visits they identified a water leek. After gaining my permission they arranged for a very modestly priced plumber to fix it.
* They were not solely dependent on Rightmove, Zoopla etc. though they do use them
* The property was sold to a cash purchaser on the day it was offered for sale at the top end of the price range which I had received from more than one independent valuer.
* Because Probate took longer than expected and they managed to keep the purchaser interested throughout.
* Because they don't seem to employ a separate receptionist the respondent always had a full knowledge of the property and where is was in the process.
The agents were very professional and polite throughout the period.
Property inspections were carried out on schedule and they reported back to me.
They were outstanding.
Top · 3 March 2015
★★★★★ 5/5
allAgents"I received outstanding..."
I received outstanding service when selling a bungalow.
I was particularly impressed by:
* their speed and the thoroughness of the replies on particular matters;
* I lived approximately 80 miles from the property and they dealt with all matters in an exemplary manner without the need for a visit from me e.g at one of their weekly visits they identified a water leek. After gaining my permission they arranged for a very modestly priced plumber to fix it.
* They were not solely dependent on Rightmove, Zoopla etc. though they do use them
* The property was sold to a cash purchaser on the day it was offered for sale at the top end of the price range which I had received from more than one independent valuer.
* Because Probate took longer than expected and they managed to keep the purchaser interested throughout.
* Because they don't seem to employ a separate receptionist the respondent always had a full knowledge of the property and where is was in the process.
The agents were very professional and polite throughout the period.
Property inspections were carried out on schedule and they reported back to me.
They were outstanding.
Top · 3 March 2015
★★★★★ 5/5
Direct reviewsIt was a pleasure to meet Henry, a young man who was polite, kind and very knowledgeable. He was positive and reassuring about the possible sale of my house and answered all my questions patiently and in detail.
Mary · 17 April 2024
★★★★★ 5/5
GoogleAmazing estate agents , communicated well with us, fast response to any issues we have had with the property & the application process was simple & quick! The agent that showed us around the property was lovely , very thorough & answered any questions we had about the property. All round very pleasant experience finding a property for us! :)PositiveProfessionalism
Kelly · 1 January 2022
★★★★★ 5/5
GoogleVery responsive and extremely knowledgeable with the end to end process. They ensured everything was completed in a manner that was safe as possible during these times of uncertainty related to Covid.PositiveResponsiveness, Professionalism
Charles · 1 January 2021
Agent replied · 31 December 2024
Hi Charles, thank you for your kind review. We wish you all the best for the future. Best regards, the Team @ Newton Fallowell
★★★★★ 5/5
GoogleHenry, kept me in the loop through the full process and was extremely friendly and nothing was too much for him. I would highly recommend dealing with Henry if you are looking to buy a property
Joshua · 1 January 2024
★★★★★ 5/5
GoogleOutstanding service from Henry - I asked him to value a house, he did so within a couple of days and refused to charge for the work. Excellent service!
Chris · 22 May 2024
★★★★★ 5/5
GoogleVery quick to process everything the needed to on their end.
Quick to chase up enquiries and respond to any questions raised.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 1 January 2022
Agent replied · 31 December 2024
Hi Jonathan, thank you for your review - we hope that you have settled into your new home and the team greatly appreciate the feedback provided! From the Team @ Newton Fallowell
★★★★★ 5/5
GoogleI am a first time house buyer and they made the whole process so straightforward. I received amazing service and everyone was so helpful. Can't thank them enough.
Rebecca · 22 May 2024
★★★★★ 4/5
GoogleAccommodating staff and helpful advice was given to us during the sale of our property. If we decide to stay and purchase within the same area we will definitely use Newton Fallowell Estate Agents again.
Caroline · 2 January 2018
Agent replied · 31 December 2024
Thank you very much Caroline. We wish you all the best in your new home. If you ever need us please do get in touch.
★★★★★ 3/5
GoogleFriendly staff but not always the best communication. Took more time than expected to get responses to offers and queries throughout the process.
Paul · 1 January 2022
Agent replied · 31 December 2024
Hi Paul, thank you for your review. Your feedback is greatly appreciated and will certainly be taken on board. We are pleased to have progressed your purchase, in a relatively good timescale, especially given the market and standard sale length, keeping you updated along the way. Nonetheless, your feedback will certainly be taken on board and we wish you all the best in your lovely new home! From the Team @ Newton Fallowell
★★★★★ 5/5
GoogleExcellent throughout, particularly impressed with Richard. Communication from start to finish was excellent, we were first time buyers and they made the whole process so simple for us. Thank you
Lee · 2 January 2020
Agent replied · 31 December 2024
Good morning Lee, thank you so much for taking the time to review our services. We hope you've settled in well and look forward to seeing you soon, Jason & the Team at Newton Fallowell Bourne
★★★★★ 5/5
Direct reviews5 Stars! After a very stressful few months, I have landed on my feet and couldn???t have done it without the assistance from The Royal British Legion and the services from Kimberly Snow and Team at Newton Fallowell.
Adrian · 3 August 2023
★★★★★ 5/5
FacebookKnowledgeable staff, kept in touch throughout the purchase of the property and a super, speedy rental transaction after. Excellent service especially during these difficult times.
Kay · 23 November 2020
Agent replied · 25 March 2025
Hi Kay, thank you for your kind review of both our sales and lettings team! It has been a pleasure to assist you with both your purchase of your property, as well as the following let of the home. We look forward to managing the property for you and hope to continue providing a high level of service! Best regards, the Team @ Newton Fallowell Bourne
★★★★★ 5/5
GoogleThank you very much Lorna and Dylan for your fantastic service and all the help through the processPositiveResponsiveness, Quality, Professionalism, Value
James · 1 January 2021
Agent replied · 31 December 2024
Hi James, thank you very much for your kind review, which shall certainly be passed onto both Lorna and Dylan for their attention. We wish you all the best in your new home and and hope you have a lovely Christmas! Best regards, the Team @ Newton Fallowell Bourne
★★★★★ 5/5
GoogleAmazing team, cannot fault at all, my go to agents for the future most definitely!
Stu · 1 January 2022
Agent replied · 31 December 2024
Hi Stu, thank you very much for your kind review! Reviews such as yours mean the world to our team, making the hard work even more worthwhile! It was a pleasure to assist you with your recent sale and we look forward to being of further assistance in the future! Best regards, the Team @ Newton Fallowell
★★★★★ 5/5
GoogleVery friendly staff with fair advice. They have always been very polite and pro-active in their approach. They have sold two houses for me in the last three years and have now found a buyer for the third. I would definitely recommend Newton Fallowell!PositiveResponsiveness, Quality, Professionalism, Value
Fiona · 1 January 2022
★★★★★ 5/5
FacebookI had a really positive experience and always felt like they were working in my best interests, and were quick to come back to me with an questions I had asked. Thanks in particular to Chris & Claire. Would use them again and recommend. Phil put the brochure together just as I wanted him to and it looked great.
Lisa · 22 July 2017
★★★★★ 5/5
GoogleBrilliant service from this Estate Agent, nothing was too much trouble for them. Couldn't have asked for better service
John · 1 January 2021
Agent replied · 31 December 2024
Hi John, thank you for taking the time to write this review of your experience with Newton Fallowell. We are delighted to have assisted with your sale and pleased that you were happy with the service provided. We wish you all the best for the future and if we can be of any assistance in the future then please let me know. Kind regards, Kieran Arthur & the Team at Newton Fallowell Bourne
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