Newton Fallowell Stoke On Trent reviews

★★★★★ 5/5

Google

Excellent service from start to finish. The team were very professional and achieved a good result even though a mid-sale unexpected curveball was encountered. Having a professional Estate Agent working through the sale process enabled an excellent outcome. Without such support from Cameron Weston and the team the sale would or could have fallen through. Cheaper out there but I really doubt such a result would have been possible. Excellent and highly recommended. Five start review and well deserved.

David · 6 October 2025

★★★★★ 1/5

Google

Spoken to a lady today on the telephone who was very patronising and spoke in a very abrupt and unprofessional manor, trying to make an offer on a property to only tell my partner you cant to then you can and then accused me of being confused when the confusion was caused on her part! Impossible customer service and a let down to the company as the bloke who showed us around named Reece was helpful and overall an asset to the company! Shame about the lady on the reception who cant control her authority!. Unfortunately feel as though we have to go through somebody else.NegativeProfessionalism

Robyn · 1 January 2021

★★★★★ 5/5

Google

Rhys and everyone else at goodchilds were beyond words amazing, throughout the whole process of my first house they were incredible and I felt in such safe hands. Any updates or questions or worries I had, they all assured and kept me updated throughout everything. I do want to say a huge thank you to Rhys in particular because the house he sold me was amazing and I couldn't be more happier. I would definitely recommend goodchilds to everyone, you're in safe hands and you really do get the very best professional experience. So to everyone at goodchilds thank you very much 🙂

Gianni · 20 November 2023

★★★★★ 1/5

Google

I was trying to book a viewing over 2 weeks after many phone calls finally manage to book a viewing for this Sunday and I've got confirmation emails etc . All of sudden I just wanted to double check with the estate agent today still everything is good for tomorrow and thanks to Rhys seems he is the only person willing to work in the office he told me someone placed an offer yesterday and landlord is agreed the price . Even tho they knew I was coming from London to Stoke on trent to see the property and no one bothered themselves to inform me my viewing has been cancelled . They really need to improve their customer service and experience of employees. Thanks again Rhys not to wasting my time .

Nikolay · 19 April 2023

★★★★★ 5/5

Google

I couldn't thank everyone at goodchilds enough for selling my property for me. If it had not been for Lisa and Rob there would have been no way that the deal would have gone through. Lisa went the extra mile to deal with all sorts of stuff to make sure the deal went through. If you are looking at selling your property in stoke I wouldn't look elsewhere.

Jav · 2 January 2019

★★★★★ 1/5

Google

Wanted to buy an Investment apartment list by them. I asked for lease details and was told I cannot get details of lease until I buy the property. And they call it corporate sale. I wanted to know how long the lease is, what are the ground rents/service charges and rules of revision of those charges. I was told by the lady that these details will only be given after the sale is done. First impression is that she just didnt want to give those details. Kind of very unprofessional approach to say the least. UPDATE: The property I inquired about is listed since September 2022. May be a corporate sale hasn't gone through in 7 months, nor you got any details of lease. But thanks for your response.

Tausif · 1 January 2024

★★★★★ 5/5

Google

Best letting agent I've ever used. 0 hassle and 0 stress as a tenant. Big shout out to Brad who has been very helpful for the past 2 years

Krzysztof · 24 June 2025

★★★★★ 1/5

Google

Would leave zero stars if possible, awful company to deal with (especially the branch in Hanley) they will just rob you blind. Kiss goodbye to any sort of deposit you give them. Even when they tell you everything is ok with the property face to face, a keyboard warrior will come after you 2 weeks later and tell you it's not. If you choose to tell them you have an issue with the property they will ignore you. Worst decision of my life using them. Good luck to anyone who has the pleasure of dealing with them.

Paul · 22 March 2025

★★★★★ 5/5

Google

Jessica is good at what she does Attention to detail is spot-on Wouldn’t have anyone else cut my hair I think Jess is brilliant

Jill · 16 March 2025

★★★★★ 5/5

Google

I have used this estate agent to purchase a property. I highly recommend if you can speak to Rhys Keys he is a credit to the team with his happy enthusiastic attitude. He keeps everything simple and straight to the point. I did deal with other team members but some did over complicate things. When I spoke to Rhys again it was sorted. Hopefully I have future dealings with this agent.

Shabani · 1 January 2022

★★★★★ 1/5

Google

Very unprofessional, saw a house that is still available, went into their office, the gentleman we saw did not even bother looking at us, he just asking my husband “what can you afford” in a very condescending way, before my husband could answer he just said we have nothing, he did not even bother to ask for our information, and the property we had gone to enquire about is still up for grabs.

Kim · 30 January 2025

★★★★★ 5/5

Google

Fantastic service as always from Goodchild, in particularly Bradley who is a great asset to your team. Very knowledgeable and on hand when needing advice. Thank you very much

Sally · 4 September 2024

★★★★★ 5/5

Google

Excellent from start to finish. Thank you Lisa and the team.

Matt · 20 March 2025

★★★★★ 1/5

Google

Very Unprofessional People ,work on negative assumptions. I planned a property visit with them on 21st and confirmed it with an email. Following day I didn't receive an email confirmation so rang them to confirm the visit and instantly received an email from B Dean . However on the day of appointment(23rd Mar) no body rang me until 4:25pm. I left work early hoping to see the property got my other half and the son and on the way their received a message to get intouch. Rang them to find out that it was too late to get intouch and they can't make it before 6pm. Will not be dealing with these Time Wasters again Second question he asked me when I rang for viewing was if my income was over £12k/year. Estate Agents needs to learn some manners and give their customers some respect. Never mind if they don't have any respect but people in surrounding does have respect and values. Very Bad Experience

Shumaila · 2 January 2018

★★★★★ 1/5

Google

Bit rubbish really. Two attempts to request a valuation on my property via their online form and no response (and yes, I checked my junk/spam folders. Not really an issue when there are so many other responsive estate agents about but a bit shabby nontheless.

Stephen · 1 January 2024

★★★★★ 5/5

Google

Bradley the lettings manager has been a great support all the way through getting our let agreed to helping us move back out swiftly. Highly recommended to deal with Brad if using goodchilds

Ant · 16 September 2025

★★★★★ 1/5

Google

Stay well away they horrible customer service at Hanley branch and will try make as much money of you

KrzysztofAleksander · 2 December 2025

★★★★★ 5/5

Google

Excellent personal service from start to end. Viewings were scheduled at convenient times and follow ups provided by phone and email. We had a very quick sale but all contact was brilliant and would highly recommend to friends and family.... 5 stars

Lindsay · 1 January 2022

★★★★★ 1/5

Google

Waste of space been waiting three months yo get a repair to drainpipe fixed and been left for 3 weeks all over xmas with no heating , get a different answer everytime i speak to them , but they forget what they have told you before , they just pass the blame all the time , not interested at all , ruined my christmas 😡 …

Michelle · 2 January 2020

★★★★★ 5/5

Google

Chalotte was great to deal with and helped us enormously. Thank you, Mike and Jackie Crook

J · 24 March 2024

★★★★★ 1/5

Google

Very unprofessional, saw a house that is still available, went into their office, the gentleman we saw did not even bother looking at us, he just asking my husband “what can you afford” in a very condescending way, before my husband could … More

Kim · 1 February 2025

★★★★★ 1/5

Google

Absolutely abismal service, basically they put you in a bidding war with other potential buyers, promised that a property would be taken off the market once a satisfactory offer was made, then continued to promote the property, followed by phone calls asking if we'd like to increase our offer and using technical IT issues to muddy the details. Discusting Morales and courtesy. Stear clear at all costs.

James · 1 January 2024

★★★★★ 5/5

Google

Helpful and knowledgeable Estate Agents. Reece was superb, would definitely recommend these if you are looking for a reliable estate agency who identifies with each buyer and seller as an individual. They are on top of their game at all times. Couldnt have asked for better service. Thank you

Jo · 2 January 2018

★★★★★ 5/5

Google

Professional service, great end result, sold from overseas. Thanks Rob and Rhys.

Heather · 2 January 2019