Trusted Agent profile · Stoke On Trent
Verified
★★★★★
119 reviews across 1 platform
27 Piccadilly, Stoke On Trent, ST1 1EN
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Stoke On Trent, at 27 Piccadilly, is rated 3.8 out of 5 across 119 reviews on 1 platform, including 119 Google reviews rated 3.8.
Every review we hold for the Stoke On Trent office, from every platform, shown as written. First names only.
5/5
GoogleI have used this estate agent to purchase a property. I highly recommend if you can speak to Rhys Keys he is a credit to the team with his happy enthusiastic attitude. He keeps everything simple and straight to the point. I did deal with other team members but some did over complicate things. When I spoke to Rhys again it was sorted. Hopefully I have future dealings with this agent.
5/5
GoogleFantastic service as always from Goodchild, in particularly Bradley who is a great asset to your team. Very knowledgeable and on hand when needing advice. Thank you very much
5/5
GoogleExcellent from start to finish. Thank you Lisa and the team.
1/5
GoogleVery Unprofessional People ,work on negative assumptions. I planned a property visit with them on 21st and confirmed it with an email. Following day I didn't receive an email confirmation so rang them to confirm the visit and instantly received an email from B Dean . However on the day of appointment(23rd Mar) no body rang me until 4:25pm. I left work early hoping to see the property got my other half and the son and on the way their received a message to get intouch. Rang them to find out that it was too late to get intouch and they can't make it before 6pm. Will not be dealing with these Time Wasters again Second question he asked me when I rang for viewing was if my income was over £12k/year. Estate Agents needs to learn some manners and give their customers some respect. Never mind if they don't have any respect but people in surrounding does have respect and values. Very Bad Experience
Hi Shumaila, I am really sorry that you feel you have had a bad experience with our branch. For staff safety it is company policy to confirm that the person who booked the appointment confirms they will be attending the viewing on the day, this is so we have correct contact details. We did call you twice on the day and text but had no response. Regarding the income again it is our company policy that we have home owning guarantors that have an income in excess of £12,000 and we make people aware of this policy pre-viewing. We are really sorry that you feel you have received poor service as this is not our normal high level of customer service that we aim to provide. If you would like to discuss this with me further or if there is anything else we can do to help please contact the branch on 01782 206713 and ask for Rob.
1/5
GoogleBit rubbish really. Two attempts to request a valuation on my property via their online form and no response (and yes, I checked my junk/spam folders. Not really an issue when there are so many other responsive estate agents about but a bit shabby nontheless.
Hi Mr Barlow, I’m sorry if this is the case. I’ve checked through our emails and we haven’t had anything come through in your name. We will contact our website developers to see if there is an issue their end. If we can be of any assistance please email stoke@goodchilds-uk.com or call 01782 206713
5/5
GoogleBradley the lettings manager has been a great support all the way through getting our let agreed to helping us move back out swiftly. Highly recommended to deal with Brad if using goodchilds
5/5
GoogleExcellent personal service from start to end. Viewings were scheduled at convenient times and follow ups provided by phone and email. We had a very quick sale but all contact was brilliant and would highly recommend to friends and family.... 5 stars
1/5
GoogleWaste of space been waiting three months yo get a repair to drainpipe fixed and been left for 3 weeks all over xmas with no heating , get a different answer everytime i speak to them , but they forget what they have told you before , they just pass the blame all the time , not interested at all , ruined my christmas 😡 …
Hi Michelle, Thank you for your review. Unfortunately the tenancy was a let only agreement where the landlord chose to self manage the property and the repairs. Even though this was the case we still tried to chase this for you as we appreciate what it is like without heating. I hope your future maintenance issues are resolved swiftly by the landlord.
5/5
GoogleChalotte was great to deal with and helped us enormously. Thank you, Mike and Jackie Crook
1/5
GoogleVery unprofessional, saw a house that is still available, went into their office, the gentleman we saw did not even bother looking at us, he just asking my husband “what can you afford” in a very condescending way, before my husband could … More
5/5
GoogleHelpful and knowledgeable Estate Agents. Reece was superb, would definitely recommend these if you are looking for a reliable estate agency who identifies with each buyer and seller as an individual. They are on top of their game at all times. Couldnt have asked for better service. Thank you
1/5
GoogleAbsolutely abismal service, basically they put you in a bidding war with other potential buyers, promised that a property would be taken off the market once a satisfactory offer was made, then continued to promote the property, followed by phone calls asking if we'd like to increase our offer and using technical IT issues to muddy the details. Discusting Morales and courtesy. Stear clear at all costs.
5/5
GoogleProfessional service, great end result, sold from overseas. Thanks Rob and Rhys.
Thank you for your custom Heather. I'm glad you were pleased with the service.
1/5
GooglePathetic agents who just don’t know how to respect and treat the tenants. I wish i can sue them for their misbehaviour and their wrong treatments.
Hi Mariam, as explained when you come into the office and on the phone, we do not manage the house that you occupy and the issue you have is to be dealt with by your landlord as the landlord manages this himself. If it was a property that we looked after we would happily hep but we have no authority to do this so unfortunately there is nothing we can do.
1/5
GoogleThe female employee who called us earlier to provide information about the house we applied for was very rude. We asked her to spell out the address because we couldn’t hear it properly, and she hung up on us, saying “for God’s sake.” Unbelievable…
5/5
GoogleI would like to leave a review for Bradley at the Hanley office. He has been consistently helpful, efficient and knowledgeable and an excellent asset to the team there.
1/5
GoogleMy husband enquired about property for rental, staff were very rude. Wouldn't even speak with us or give us the opportunity to view the property we were interested in. I wouldn't recommend to anyone. Stay clear
1/5
GoogleRip off merchants! Wanted £415 for a house in an awful condition which we would report and report problems n they would do nothing about them they have since done the house up and are charging less! They are rude unprofessional and dont return calls and when they do they lie about what they have previously told you! We ended up insisting on all contact through email so we had evidence of everything they said so they couldnt go back on what they said!
5/5
GoogleRhys and everyone else at goodchilds were beyond words amazing, throughout the whole process of my first house they were incredible and I felt in such safe hands. Any updates or questions or worries I had, they all assured and kept me … More
2/5
GoogleHard to rent a home unless you have specifically the right ID in some situations lists not possible to have all that's supposidly law but others will accept different also even though you have enough iD there to prove you are that person
Hi Linda, Thank you for your review. We follow government guidelines when it comes to renting a property. Please see below a link to the right to rent guide which we follow when it comes to confirming the identification of prospective tenants. https://www.gov.uk/government/publications/right-to-rent-document-checks-a-user-guide I would be concerned if you have found an organisation that would let to you without providing the correct documentation as they would be in breach of the law. If you can get the right documentation and have seen a house that you would like to rent don't hesitate to get in touch. Rob - 01782 206713
1/5
GoogleConfirmed viewing, over 2 hour round trip and didn't even bother to show. Then fobbed me off with excuse that they cant contact there staff that is doing viewing and no spare keys(forgot to book us in basically)
1/5
GoogleNightmare from start to finish rented a property for all most 2 years all though pandemic never missed a payment could not praise us enough on hand over day yet still stopped £100 of a deposit of £775 for weeds in front border lol yet 3 weeks later still not returned a penny ???? Solicitor informed avoid if possible 😡NegativeProfessionalism
4/5
Google"Everything was done quickly, efficiently and smoothly, even in the middle of a pandemic."PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat communication all staff were friendly and helpful Thanks for everything
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