Every review we hold for the Telford office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
We can’t thank the team enough for making the sale of our old home and the purchase of our new one such a smooth and stress-free experience. Nick was fantastic when valuing our house, Oliver did an amazing job photographing our home, and Amy was brilliant with the negotiations and showing us around our new property. The whole process was handled so professionally and efficiently from start to finish. We’re so grateful for all your help and would highly recommend you to anyone looking to move!
Kellie · 28 November 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleAmy at Newtonfallowell was amazing during our recent house sale.
It was not a straightforward sale as it involved a number of properties and we encountered a few other ‘challenges ‘ along the way.
Amy was proactive in chasing other related estate agents and solicitors for updates, keeping me informed at all times, until we finally successfully completed the sale
I would certainly have no hesitation in recommending Newtonfallowell estate agents.
Wendy · 24 August 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleI have just completed on a very long and complicated house sale. Amy has been brilliant throughout, answering emails quickly and nothing has been too much trouble. All staff that I came in to contact with have been very friendly and professional and I would recommend this company above all other estate agents that I've had dealings with.
Maria · 29 October 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 1/5
GoogleCompletely unprofessional. Had my wife in tears and accused her of being dishonest and lying, when in fact they just didn't read through a certain document that we submitted with our application. Tried to discuss this with them after the application was declined. But they were very nasty to her on the phone. My wife is going through an IVA and is all sorted. They wouldn't accept the application, even if it was just in my name. Obviously we're devastated to say the least, but also appreciate that as it was a buy to let mortgage, they are much stricter. That being said, I do feel that they were very unhelpful, didn't want to know, and rude. There was no empathy, and all in all we felt it's a very cold company. We even wrote the Director, and he couldn't even be bothered to reply himself. Just got Chris to do it. Trying to get away with the bare minimum anyway, as dogs wee all soaked in the floorboards, and they were just going to carpet over it. So probably a blessing in disguise. Also trying to get well over the market rental value because they know I have money! Wouldn't recommend to anyone. Cold hearted, unprofessional and rude!
Daniel · 5 January 2025
Agent replied · 31 December 2024
We understand its disappointing when you are refused a property due failed referencing but, we have a duty to protect the landlord and property. All occupiers must be referenced as part of our referencing guidelines.
We also have to abide by rules set forth by our insurances, the landlords mortgage lender & buildings cover. Due to the multiple red flags during referencing, we were not able to offer you the property.
Despite your email and explanation of your circumstances, which was copied to both myself and Chris our lettings manager, we couldn’t proceed with the application.
The explanation you sent wouldn’t have been enough to appease the lenders and insurers as they will only honour their cover if we can provide passed referencing documents to them.
I am sorry you feel the staff were rude on the phone, but i cannot see any evidence of wrong doing by my team. Ultimately these situations can be fraught with emotions running high and things can get misconstrued.
As a director, i do not get involved with the day to day lettings and referencing of tenants. This is the responsibility of the lettings team and as you had already sent the email to Chris in that department, i felt he was best to correspond with you.
I do sympathise with your position and that of many others similar especially at this time of year. I hope you and your family find a suitable property soon.
★★★★★ 4/5
GoogleNick had obviously done his research when he came out to see our property, and we were offered good advice on a realistic listing price. Amy and Ollie in the sales team provided excellent communication throughout the period that our house was on the market and under offer. Amy in particular, supported us in keeping in touch with the status of the chain as we progressed towards completion, and was always prompt and helpful with all communication. Nick offered a sound strategy on regenerating interest when viewings slowed. In hindsight, I wish more advice had been forthcoming when we did receive an offer as I feel we should have sought an increase in the initial bid. Overall, however, Newton Fallowell provided a great service and I would recommend them.
Ian · 28 November 2025
★★★★★ 5/5
GoogleI had an excellent experience with Amy Forsythe. From start to finish, Amy was professional, responsive, and transparent. She kept me updated at every stage, answered questions promptly, and went above and beyond to make the process smooth and stress-free. I’d highly recommend Amy to anyone looking to buy, sell, or rent.
Don · 9 September 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleRhiannon was lovely throughout the whole process. I had moved in about a year ago and some months and moved out this Friday. Rhiannon has been so helpful and easy to talk to about any problems and has been patient with my questions and made everything so much more easier for me. I am grateful for Rhiannon’s help and she has been so quick to reply and ease any of my concerns and has made renting for the first time really comfortable and easy, the service is fantastic and I would recommend them to everyone. I really appreciate her help. Thank you so much!
Fareeha · 15 July 2025
★★★★★ 5/5
GoogleRhiannon was extremely helpful in making the moving in process and the moving out process so much easier for me as a first time renter. She was really quick, helpful and patient with my inquiries and made everything 10 times more easier. Even whilst moving out Rhiannon was quick to reply and sort out any problems or questions I had. Absolutely fantastic service and makes renting so much easier. Thank you xx
Beatrix · 15 July 2025
★★★★★ 5/5
GoogleHighly recommend the Telford branch, Amy was proactive, quick responsive and very professional during the progression of our sale. Thank you so much!
Emmalouise · 9 October 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleI completed on the purchase of a property on Monday. The service I received from Amy in sales was excellent. She was always polite, very responsive and extremely helpful during the process. Nick the director was also great and stepped in at the last minute to ensure completion took place before the stamp duty increase the following day. Impeccable service and a highly recommended estate agent. Thank you.
Dev · 3 April 2025
★★★★★ 5/5
GoogleFirst time buyers - From having no clue at all and Amy who had to unfortunately deal with us being clueless, she was patient and amazing with all our questions we are now in our new home! From answering phone calls and replying to emails instantly makes the whole process much less stressful so couldn't recommend any more! Thanks all :)
Jordon · 28 November 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleAs a landlord I have just used Newton Fallowell-Telford to let out my property for the first time and I was extremely impressed with the efficient way Nick & his team dealt with this. Nothing was too much trouble..Rhi & Chris updated me frequently with e mails & text messages,nothing was too much trouble for this Estate Agent.. I have no hesitation in recommending this Company!! 5 star treatment!! Cheers Nick Labosha 😁👍
Pete · 5 January 2025
★★★★★ 5/5
GoogleI have taken their letting service for renting in Telford.
Through out the process I was keep updated by Rhiannon and she took care of every single thing. She was approachable and responsive. They professionally managed the issues and I received my deposit refund in time after leaving the house. All the best to Rhiannon, Chris and rest of the team. Many Thanks.
Jawed · 29 October 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleWe rented a property in Telford from Newton Fallowell Telford Incorporating Goodchilds and the whole experience was one of helpfulness and care. Their documents and processes are easy to follow, yet thorough. We found all the staff to be very helpful throughout our rental period, but Rhiannon Ralphs needs a special mention for her speedy responses and attention to detail. Thanks everyone.
Keerthi · 29 October 2025
Agent replied · 19 November 2025
Thanks for your kind words. Best wishes NF
★★★★★ 5/5
GoogleWasn’t a straight forward purchase due to circumstances that couldn’t be helped however when myself and husband needed help with any queries Amy was very informative and was a pleasure to deal with. Everything was dealt with very good :)
Zina · 19 December 2025
★★★★★ 5/5
GoogleAnother letting sorted and signed in no time , This estate agent is by far the best I have come across - been with them for over 8 years and always been professional, responsive, value for money, attention to detail etc. They are simply second to none in Telford. They do as exactly as stated on their website. 5 stars, well done 👏PositiveResponsiveness, Quality, Professionalism, Value
Mehbub · 24 August 2025
Agent replied · 31 December 2024
Thanks for the kind words Mr Patel.
★★★★★ 1/5
GoogleApplied to rent a property and was immediately asked for an absurd amount of personal and financial information before even being offered a viewing of their glorious residence. Household income details, credit information, and many more. Fairly surprised that no security clearance was requested. All upfront, all completely unnecessary at this stage.
Providing this level of information is normal when actually applying for a tenancy, not when simply asking to view a property. It shows zero respect for applicants’ time or privacy.
After submitting everything, there was absolute silence. No update, no response, no basic courtesy message. Not even an automated “sorry, the property has been let” which it clearly has, as I had to find that out myself. Although another suspicion is that i was automatically rejected as plebians like myself are surely unworthy such luxurious accommodation.
If this is how potential tenants are treated at the very first step, I can only imagine how existing tenants are dealt with. Honestly feels like a bullet dodged.
Classic letting agency behaviour: disorganised, and dismissive. Would not recommend.
Lukasz · 21 December 2025
★★★★★ 5/5
GoogleI would recommend this estate agent to anyone! Just completed on our property and the service we recieved from Ben and Nick was absolutely amazing from start to finish!! The biggest part of this 5 star review was that Ben and Nick went above and beyond for us when our property got down valued, they quickly and efficiently found some comparables so we could appeal. Our appeal got approved (which is rare) and we were over the moon. Ben kept in touch with us throughout the whole process and responded really quickly to Emails and phone calls. He liaised with the seller to ensure all of our questions were answered in a timely manner. (I'm a worrier so this gave me so much peace of mind). All in all, fantastic, quick, efficent and friendly service. Thank you Ben for all you did for us. We really appreciate it!
Samantha · 5 April 2024
★★★★★ 5/5
Google5 stars to Amy at the Wellington branch, Telford.
She has been amazing our whole process. Her communication and extra support did not go a miss. Honestly we couldn’t thank her enough for going above and beyond for us.
Thanks so much Amy, keep smashing your job as you’re brilliant at what you do. Happy new home to us!
Sarah and Aman.
Sarah · 28 December 2024
★★★★★ 5/5
GoogleBen and the rest of the team have been great in the sale of my property. Ben's communication organising the initial viewings and offers process has been very professional and informative. He has a real passion and a great way with people.
Loraine has been seeing the sale through and I also sing her praises. All in all a lovely team with and I would not hesitate to use there services again. Thank you
Charlotte · 16 April 2024
★★★★★ 5/5
GoogleExcellent service from day one. Nick sold my house within two days. Sadly time wasters let us down, but he sold it again immediately. He kept me up to date, and his negotiation skills are excellent. His advice was valued and appreciated. If you want a stress feel transaction then goodchilds can help. Nick gave me full confidence throughout what could have been, a stressful time. I would recommend goodchilds services to anyone, thank you Lisa.
Pc9446 · 2 January 2018
Agent replied · 31 December 2024
We are glad you enjoyed our services!
★★★★★ 1/5
GoogleAwful avoid these guys they try conning you out of your deposit, we recently left this company to buy our own home and on check out the lady who completed this clearly doesn’t have a clue as listed things they wasn’t happy with things we know 1000 percent was clean and sorted when we handed the keys back in there responses when we was tenants was awful using the excuses they have 300 emails to reply to sorry every other company out there managed to reply to emails you send as far as I’m concerned my review was going to be positive but after how I’ve been treated it’s time negatives where addressed with this company.
Danny · 22 May 2024
Agent replied · 31 December 2024
Dear Danny, sorry to hear that you were unhappy with our service. Having reviewed the case I have found a few discrepancies in your review.
Your deposit was handled in the 10 day guideline set out by Mydeposits. Despite a stifling work load, and alot of daily emails, this had no impact upon your deposit being dealt with within the required timelines.
The fact is that property was returned to us in a different state of condition to how you rented it. Our staff made comparisons as you left the property against the initial photographic inventory. (Evidence was provided to you).
The oven was left dirty, the shower with limescale around it, the lawn uncut, and the wooden worktops with damage.
When we brought this to your attention and offered you the opportunity to correct the issue before making a claim against your deposit you negotiated and came to a compromise. A compromise which was fair taking into account the issues.
Having protected you against a reposession, finding you a new home, and having recieved positive comments from you in the past about our service, i think its unfair to leave a one star review.
Whilst you have every right to leave a review of your choice i do not think it reflects the service during your time renting with us. I one day hope you may have a buiness and then understand just how harmful comments like this can be.
I refute the fact you think we are conmen as we have to follow very strict protocols with deposits set out by propertymark and the National Associaton of residential landlords.
I also note that you did not follow our complaints proceedure, in fact i dont believe that you even requested a copy of it or made a written complaint.
Its a shame that you were not happy with the service but ultimately we have a responsibility to pick up on issues when tenants leaves a property and rectify them for the landlords we work for in a fair manner.
The whole team would like to take this opportunity to wish you hapiness in your new home.
★★★★★ 5/5
GoogleAs a first time buyer, I had lots of questions and anxiety but Amy was so supportive and patient. She helped us find and secure a property we really love. All my emails were answered very quickly and I couldn't recommend her enough!
Rachel · 13 February 2025
★★★★★ 5/5
GoogleWe have moved into our new home. Nick and the team has provided a great service to us and showed professionalism. Nick was always punctual and we noticed that he always arrives early but wait in the car so that he wasn't late for our meetings. Fees were reasonable too. I would highly recommended them!
Anne · 1 January 2021
Agent replied · 31 December 2024
Many thanks Anne, wishing you all the best in your new home !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
